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    Rejuvilux Wellness

    5.0 (6 reviews)
    Closed 10:00 am - 7:00 pm

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    2 months ago

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    1 year ago

    SAVED $$$$$ compared to all the other company's. Treated with respect and care. Very professional and personable. Love the smile!!

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    Laura Sinclair Rodriguez, MSN, FNP-C

    Laura Sinclair Rodriguez, MSN, FNP-C

    3.0(6 reviews)
    7.0 mi

    you can never see her see cancels appt a lot. I had a hernia and in a lot of pain but she canceled…read moremy appointment with no explanation of why. also doctors office never answers phone. horrible doctors office!!!!

    If I could give a zero rating I would. This was ultimately my worst experience in a doctor's…read moreoffice. The wait time was excessive, and there were numerous communications sent to me that felt overwhelming. My appointment with Laura Sinclair Rodriquez was canceled on the morning of the appointment, which I had waited two months for. The next available slot was a month later, which was disappointing.She couldn't work me in since it was her fault in cancelling my appointment in the first place. Despite arriving 15 minutes early as indicated in multiple emails, I encountered issues checking in due to the receptionists being occupied. When I finally checked in, I was informed that I should have arrived 30 minutes early per the instructions from Ms. Rodriquez, which contradicted the previous communications. It was frustrating to wait an additional 30 minutes, only to learn that I might not be seen that day due her ridiculous notion of wanting new patients to wait for 30 minutes, even when I completed ALL paperwork online. The nurse was the only courteous staff member I encountered, and I felt that overall, the office is poorly managed and does not prioritize patients' time. Do not waste your time and money at this office. It is understaffed and not efficient.

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    Laura Sinclair Rodriguez, MSN, FNP-C

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    Eric Bernstein, MD MS - Eric Bernstein, MD, MS

    Eric Bernstein, MD MS

    2.6(7 reviews)
    6.9 mi

    They never answer the phone! constantly get hung up on!…read morethey don't know how to refill prescriptions! horrible place!!!

    Today on January 9, 2025, I walked in early for my 10:30 am 3-month followup appointment for labs…read moreand physical to determine medications needed after starting as a new patient in October 2024, when I had authorized Dr Bernstein to obtain my medical records from my existing endocrinologist so he could take over as my new PCP and also my endocrinology needs for my diabetes management. With this in mind, I cancelled a January 3, 2025 appt with my then endocrinologist. Today at my check-in I was told my appointment had been cancelled. I asked if it was due to my new 2025 insurance that I had called in to provide a couple of days earlier to make sure Dr Bernstein would accept this coverage for my Jan 10, '25 appt. The office confirmed I could still be a patient based on the coverage and I gave them my traditional Medicare and Supplemental insurance information. The receptionist said it wasn't because of insurance, not offering a reason, so I asked why the appointment was cancelled. She said it was because he wasn't in the office, and the next appt available with Dr Bernstein would be 2 months later. I asked if I could charge him $50 for not notifying me 24 hrs in advance and she said I should have been notified. I asked how because I did not get a call, nor did I have any text messages about a cancellation, and 2 days ago when I gave the insurance info, I was not told about the cancellation. She did not tell me how I was notified. The only contact I have for the office reaching out to give me any notice was an automated call on Saturday, Jan 4, '25, reminding me of my appt, and to call to reschedule if I could not attend. Bottom line, Dr. Eric Bernstein does not seem to have as good a practice to inform patients about his appointment cancellations as he has to remind patients about their need to cancel if unable to attend their appointment or else incur a $50 no-show fee. It is not always easy for patients to just go to their appointments. Some of us have care responsibilities for others (elderly and infirmed) at home, and it is a big deal to prepare for a self-care appointment because we have to make sure others are taken care of while away. This lack of patient notification of an appointment cancellation is what I consider to be very poor and unprofessional business practice, especially in the healthcare field, and as a result have fired Dr Bernstein as my new PCP and diabetes manager and no longer wish to have him as my healthcare provider. Maybe an additional automated notification process can be established for doctor/office cancellations so other patients don't have this same experience in the future.

    San Antonio Family Physicians - Building Side View

    San Antonio Family Physicians

    3.0(27 reviews)
    6.9 mi

    It's so impossible to find a decent GP in this city. I live 5 minutes away from this office, so I…read moredecided to make an appointment as a new patient with NP Ellis for a general checkup. I really like NP Ellis and I liked being able to get my blood work done in office. However, the front desk staff were rude and unorganized. They tried to charge me for someone else's appointment while checking out when I'd already paid, and were pushing their paperwork towards me. I figured this was just a bad day for them or maybe they were very busy. A few months later as an established patient I needed an appointment due to an injury. I'm not kidding when I say I spent over an hour trying to get ahold of anyone from the office. There is no way to make an appointment online, their website says to text them during business hours but they don't reply. I left messages, I stayed on hold... I will say when I finally got to speak with someone she was super friendly and helpful (I believe her name was Carla) and she set me up with NP Greene as Ellis was booked. I absolutely love NP Greene! She really listened to me, had a reasonable approach to my problem, and even sent medications to my pharmacy to help with my issue. I felt like she tackled every avenue and was very thorough. So naturally I'd love to see her again. Had a cold about 3 weeks ago and thought I'd try to get in to see her, called the office, texted, never heard back. Now I'm trying to make my annual appointment, and can't get anyone to answer. I leave a message, they say they'll call back, they don't. Seriously, what kind of office is this?!? If I were a provider working here I'd be pretty mad that my patients were being ignored and unable to even schedule an appointment with me. I am going to continue to try to book an appointment to see NP Greene because I really did appreciate her care, but the scheduling department is in desperate need of an overhaul.

    This doctor's office is complete shitty operations don't think you can call if you late and they…read morewill still take you.!!!! they were refused to see you even if you're one minute late and if you call, don't think that that makes it OK I do not recommend ever to anybody!!!!!

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    San Antonio Family Physicians - Main Entrance

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    San Antonio Family Physicians - Eric Bernstein, MD, MS

    Eric Bernstein, MD, MS

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    San Antonio Family Physicians

    Rejuvilux Wellness - nursepractitioner - Updated July 2026

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