No one at front office, checked in on QR, waited about 10 mins for someone to come take a payment…read more(perhaps checking insurance etc). No one in waiting room at this time. Then, waited another 5 mins or so for to take me back to sit in a room for more than 20 minutes to get out. Urgent care isn't so urgent..... not sure why someone has to wait that long when no one else is in the office. Can hear staff congregating and laughing etc.

Dayna, Claudia & Amanda took great care of my husband! They addressed his pain quickly, addressed…read morehis wounds and gave great advice for next steps. Thank you!

I've been here twice and I have nothing but good things to say about this establishment. Front desk…read moreemployees are super nice and the providers who see you break down everything which I appreciate. I got seen for women issues and they got me in super quick, results almost instantly. Interior is clean.

I've been here twice. I love that most of the staff is really great. I could do without the guy…read moreat the front desk who has an eye rolling problem though. The PAs there are rockstars! They know exactly how to treat respiratory illnesses and get me feeling better within hours. What I like a lot is that you can schedule appointments and see your place in line. You can also complete the paperwork before you even arrive. This makes the intake process go much faster.

you can never see her see cancels appt a lot. I had a hernia and in a lot of pain but she canceled…read moremy appointment with no explanation of why. also doctors office never answers phone. horrible doctors office!!!!

If I could give a zero rating I would. This was ultimately my worst experience in a doctor's…read moreoffice. The wait time was excessive, and there were numerous communications sent to me that felt overwhelming. My appointment with Laura Sinclair Rodriquez was canceled on the morning of the appointment, which I had waited two months for. The next available slot was a month later, which was disappointing.She couldn't work me in since it was her fault in cancelling my appointment in the first place. Despite arriving 15 minutes early as indicated in multiple emails, I encountered issues checking in due to the receptionists being occupied. When I finally checked in, I was informed that I should have arrived 30 minutes early per the instructions from Ms. Rodriquez, which contradicted the previous communications. It was frustrating to wait an additional 30 minutes, only to learn that I might not be seen that day due her ridiculous notion of wanting new patients to wait for 30 minutes, even when I completed ALL paperwork online. The nurse was the only courteous staff member I encountered, and I felt that overall, the office is poorly managed and does not prioritize patients' time. Do not waste your time and money at this office. It is understaffed and not efficient.

They never answer the phone! constantly get hung up on!…read morethey don't know how to refill prescriptions! horrible place!!!

Today on January 9, 2025, I walked in early for my 10:30 am 3-month followup appointment for labs…read moreand physical to determine medications needed after starting as a new patient in October 2024, when I had authorized Dr Bernstein to obtain my medical records from my existing endocrinologist so he could take over as my new PCP and also my endocrinology needs for my diabetes management. With this in mind, I cancelled a January 3, 2025 appt with my then endocrinologist. Today at my check-in I was told my appointment had been cancelled. I asked if it was due to my new 2025 insurance that I had called in to provide a couple of days earlier to make sure Dr Bernstein would accept this coverage for my Jan 10, '25 appt. The office confirmed I could still be a patient based on the coverage and I gave them my traditional Medicare and Supplemental insurance information. The receptionist said it wasn't because of insurance, not offering a reason, so I asked why the appointment was cancelled. She said it was because he wasn't in the office, and the next appt available with Dr Bernstein would be 2 months later. I asked if I could charge him $50 for not notifying me 24 hrs in advance and she said I should have been notified. I asked how because I did not get a call, nor did I have any text messages about a cancellation, and 2 days ago when I gave the insurance info, I was not told about the cancellation. She did not tell me how I was notified. The only contact I have for the office reaching out to give me any notice was an automated call on Saturday, Jan 4, '25, reminding me of my appt, and to call to reschedule if I could not attend. Bottom line, Dr. Eric Bernstein does not seem to have as good a practice to inform patients about his appointment cancellations as he has to remind patients about their need to cancel if unable to attend their appointment or else incur a $50 no-show fee. It is not always easy for patients to just go to their appointments. Some of us have care responsibilities for others (elderly and infirmed) at home, and it is a big deal to prepare for a self-care appointment because we have to make sure others are taken care of while away. This lack of patient notification of an appointment cancellation is what I consider to be very poor and unprofessional business practice, especially in the healthcare field, and as a result have fired Dr Bernstein as my new PCP and diabetes manager and no longer wish to have him as my healthcare provider. Maybe an additional automated notification process can be established for doctor/office cancellations so other patients don't have this same experience in the future.

It's so impossible to find a decent GP in this city. I live 5 minutes away from this office, so I…read moredecided to make an appointment as a new patient with NP Ellis for a general checkup. I really like NP Ellis and I liked being able to get my blood work done in office. However, the front desk staff were rude and unorganized. They tried to charge me for someone else's appointment while checking out when I'd already paid, and were pushing their paperwork towards me. I figured this was just a bad day for them or maybe they were very busy. A few months later as an established patient I needed an appointment due to an injury. I'm not kidding when I say I spent over an hour trying to get ahold of anyone from the office. There is no way to make an appointment online, their website says to text them during business hours but they don't reply. I left messages, I stayed on hold... I will say when I finally got to speak with someone she was super friendly and helpful (I believe her name was Carla) and she set me up with NP Greene as Ellis was booked. I absolutely love NP Greene! She really listened to me, had a reasonable approach to my problem, and even sent medications to my pharmacy to help with my issue. I felt like she tackled every avenue and was very thorough. So naturally I'd love to see her again. Had a cold about 3 weeks ago and thought I'd try to get in to see her, called the office, texted, never heard back. Now I'm trying to make my annual appointment, and can't get anyone to answer. I leave a message, they say they'll call back, they don't. Seriously, what kind of office is this?!? If I were a provider working here I'd be pretty mad that my patients were being ignored and unable to even schedule an appointment with me. I am going to continue to try to book an appointment to see NP Greene because I really did appreciate her care, but the scheduling department is in desperate need of an overhaul.

This doctor's office is complete shitty operations don't think you can call if you late and they…read morewill still take you.!!!! they were refused to see you even if you're one minute late and if you call, don't think that that makes it OK I do not recommend ever to anybody!!!!!

If you like sitting and waiting for a Doctor for at least an hour this is your place! I fired them…read moreafter sitting for an hour! What a crappy way to treat a patient! I guess our time is not as valuable as the doctors time! Fuck them!

Dr. Esquivel's nurses and entire office are so great! They are always friendly, helpful and…read morepositive energy. Thank you Dr. Esquivel for your care.

This is always my go-to option for urgent care. They are quick, efficient, and provide excellent…read moreservice. I appreciate that I can make an appointment, so it's never crowded or overwhelming. I've visited about three of their locations, and my experience has been consistently positive. The providers are very kind, and the front desk staff is always helpful.

We were on vacation and my daughter fell ill. My brother has previously gone to a nextcare and he…read morehad nothing but amazing things to say. As we walked in we were greeted with smiling and welcoming faces. So helpful, kind and caring. Finished our paper work via my phone and we were promptly taken to the back. Tests were ran, NP came in and talked to us and sent us on our way. The front desk nursing staff were amazing!! I can't say enough amazing things about them. The NP was a 10000/10. She took the time to give us options on what our course of treatment was. She took time to assure me the concerns I had about my daughter were completely warranted, but were wrong. Which I was fine with that! Her tone was reassuring and the way she spoke to my daughter on her level was just the icing on the cake for me. I wish she would move closer to me! Thanks to the amazing staff at Next Level!

Had a scheduled appointment and they didn't call me back for over an HOUR after the set time. So…read morefrustrating and a waste of time even having an appointment to begin with. Never going here again.

Frustrated. I am a self pay patient and I ended waiting 2 hours for a TB test two days ago, to now…read morewaiting 1/2 hour for the medical assistant to figure out how to scan a patient document into my file. Not to mention a self pay TB test was $75, lol. I listened to her as she called someone to ask for help to scan a document in.... I'm so irritated, how dare you make a patient wait to figure out a scanning issue Just make a copy, give it to the patient, and save the original for the scan pile. Come on guys. Poor girl, it probably isn't her fault. Sounds like a training issue.