The staff were friendly and polite. Now in the other hand the PN Marry Ann was pretty rude. seemed…read morelike she was in a hurry for everything.did not take any time to hear me out to discribe my pain and issues for my visit. would never go back again. Not professional at all. she forgot to submit my prescription , and here with an infection on my finger.worst place ever.

No one at front office, checked in on QR, waited about 10 mins for someone to come take a payment…read more(perhaps checking insurance etc). No one in waiting room at this time. Then, waited another 5 mins or so for to take me back to sit in a room for more than 20 minutes to get out. Urgent care isn't so urgent..... not sure why someone has to wait that long when no one else is in the office. Can hear staff congregating and laughing etc.

They advertise that next level prime can be a substitute for primary care and that is not true…read moreYou cannot see a Dr in person only virtually. They then schedule another appointment in The clinic for a physical exam. This disrupts any continuity of care. I was told in a visit they they cannot provide care for chronic conditions. And when I presses forward, I was told I'm not a good fit and got hung up on. When I responded to a survey I was called by a member of their leadership team who blamed me. This is not care. It is a business model to get as much insurance and pro are money as possible.

I've been here twice and I have nothing but good things to say about this establishment. Front desk…read moreemployees are super nice and the providers who see you break down everything which I appreciate. I got seen for women issues and they got me in super quick, results almost instantly. Interior is clean.

you can never see her see cancels appt a lot. I had a hernia and in a lot of pain but she canceled…read moremy appointment with no explanation of why. also doctors office never answers phone. horrible doctors office!!!!

If I could give a zero rating I would. This was ultimately my worst experience in a doctor's…read moreoffice. The wait time was excessive, and there were numerous communications sent to me that felt overwhelming. My appointment with Laura Sinclair Rodriquez was canceled on the morning of the appointment, which I had waited two months for. The next available slot was a month later, which was disappointing.She couldn't work me in since it was her fault in cancelling my appointment in the first place. Despite arriving 15 minutes early as indicated in multiple emails, I encountered issues checking in due to the receptionists being occupied. When I finally checked in, I was informed that I should have arrived 30 minutes early per the instructions from Ms. Rodriquez, which contradicted the previous communications. It was frustrating to wait an additional 30 minutes, only to learn that I might not be seen that day due her ridiculous notion of wanting new patients to wait for 30 minutes, even when I completed ALL paperwork online. The nurse was the only courteous staff member I encountered, and I felt that overall, the office is poorly managed and does not prioritize patients' time. Do not waste your time and money at this office. It is understaffed and not efficient.

Dr. Bernstein previosuly saw me a couple of weeks ago and immediately wanted to prescribe me…read moreantidepressants without doing any further research or investigation. I felt like his help was not sufficient nor did I feel any empathy towards what I've been dealing with. I left a bad review online for not feeling heard or giving me an additional opinion. The visit felt like it needed to end quickly. Therefore, when Dr. Bernstein sent me the review link, I responded with my honest opinions. Unfortunately, I was unaware with me being honest, that I would be thrown to the curb to fina another doctor with no courtesy call or questions about my review. Frankly, that was so unprofessional and I highly advise anyone from being mistreated this way, especially coming from a doctor. I now have a new doctor, who seems to know what she is talking about! ​​

They never answer the phone! constantly get hung up on!…read morethey don't know how to refill prescriptions! horrible place!!!

It's so impossible to find a decent GP in this city. I live 5 minutes away from this office, so I…read moredecided to make an appointment as a new patient with NP Ellis for a general checkup. I really like NP Ellis and I liked being able to get my blood work done in office. However, the front desk staff were rude and unorganized. They tried to charge me for someone else's appointment while checking out when I'd already paid, and were pushing their paperwork towards me. I figured this was just a bad day for them or maybe they were very busy. A few months later as an established patient I needed an appointment due to an injury. I'm not kidding when I say I spent over an hour trying to get ahold of anyone from the office. There is no way to make an appointment online, their website says to text them during business hours but they don't reply. I left messages, I stayed on hold... I will say when I finally got to speak with someone she was super friendly and helpful (I believe her name was Carla) and she set me up with NP Greene as Ellis was booked. I absolutely love NP Greene! She really listened to me, had a reasonable approach to my problem, and even sent medications to my pharmacy to help with my issue. I felt like she tackled every avenue and was very thorough. So naturally I'd love to see her again. Had a cold about 3 weeks ago and thought I'd try to get in to see her, called the office, texted, never heard back. Now I'm trying to make my annual appointment, and can't get anyone to answer. I leave a message, they say they'll call back, they don't. Seriously, what kind of office is this?!? If I were a provider working here I'd be pretty mad that my patients were being ignored and unable to even schedule an appointment with me. I am going to continue to try to book an appointment to see NP Greene because I really did appreciate her care, but the scheduling department is in desperate need of an overhaul.

This doctor's office is complete shitty operations don't think you can call if you late and they…read morewill still take you.!!!! they were refused to see you even if you're one minute late and if you call, don't think that that makes it OK I do not recommend ever to anybody!!!!!

If you like sitting and waiting for a Doctor for at least an hour this is your place! I fired them…read moreafter sitting for an hour! What a crappy way to treat a patient! I guess our time is not as valuable as the doctors time! Fuck them!

Dr. Esquivel's nurses and entire office are so great! They are always friendly, helpful and…read morepositive energy. Thank you Dr. Esquivel for your care.

They advertise that next level prime can be a substitute for primary care and that is not true…read moreYou cannot see a Dr in person only virtually. They then schedule another appointment in The clinic for a physical exam. This disrupts any continuity of care. I was told in a visit they they cannot provide care for chronic conditions. And when I presses forward, I was told I'm not a good fit and got hung up on. When I responded to a survey I was called by a member of their leadership team who blamed me. This is not care. It is a business model to get as much insurance and pro are money as possible.

This is always my go-to option for urgent care. They are quick, efficient, and provide excellent…read moreservice. I appreciate that I can make an appointment, so it's never crowded or overwhelming. I've visited about three of their locations, and my experience has been consistently positive. The providers are very kind, and the front desk staff is always helpful.

Had a scheduled appointment and they didn't call me back for over an HOUR after the set time. So…read morefrustrating and a waste of time even having an appointment to begin with. Never going here again.

Frustrated. I am a self pay patient and I ended waiting 2 hours for a TB test two days ago, to now…read morewaiting 1/2 hour for the medical assistant to figure out how to scan a patient document into my file. Not to mention a self pay TB test was $75, lol. I listened to her as she called someone to ask for help to scan a document in.... I'm so irritated, how dare you make a patient wait to figure out a scanning issue Just make a copy, give it to the patient, and save the original for the scan pile. Come on guys. Poor girl, it probably isn't her fault. Sounds like a training issue.