I have had nothing but positive experiences with the front desk staff and the doctor. He explained…read moreall procedures to my husband and me and was able to reduce the number of medications both of us were taking. We have been going there for 8 months, and our health has improved considerably. I highly recommend this practice.

If I could choose zero stars I would. If you're in need of getting preventative care done as a new…read morepatient do not go to Alamo Primary Care on Potranco. They say that they explained everything to me but the weren't clear in their approach. You have to be an established patient which means you have to do a medical history questionnaire, vitals, short visit from a doc and a blood panel which is the same as the biometric screening but they will say it is a bit different so both items are coded a higher price. Then after 2 appointments you can make your preventative care appointment with additional bloodwork. They were extremely unprofessional in their approach, and my insurance mentioned this is not normal practice for a new patient needing preventative care.

Yo le doy 5 a este lugar Desde la señorita que nos atendió en la recepción fue muy amable nos…read moreatendieron inmediatamente llevé a mi padre de 83 años que se cayó no tardaron en pasarlo y la doctora muy amable!! la señorita que tomó los vitales también fue muy amable también el ambiente es muy agradable sinceramente nunca nos habían atendido mejor en lugar de urgencias !!recomiendo ampliamente este lugar y muchas gracias por tus servicios y su profesionalismo.

Everything in this "clinic" is a joke. Let's start with the owners...Terrible uncompassionate…read morepeople. The whole clinic is a dirty, dark dungeon looking place. Everything is broken there. EKG's, computer monitors, leaky restrooms sinks and toilets. The owners don't buy anything new for their employees you have to figure it out on your own. Don't waste your time and money at this ridiculous place...find another clinic!

I have been feeling pretty crappy since Wednesday and was trying to find an urgent care that I like…read morebefore uncle Bulverde Rd I thought the location I was going to was another one, but it worked out great. The Dr Amanda was fantastic. The staff was great. The nurse that checked me in all great five stars truly when you don't feel good you just want to get answers and I did. I would definitely go back.

Dr. Eric C. Was very knowledgeable and extremely helpful for our situation. He explains the process…read morewell and is very friendly. Highly recommend this urgent care!

My son is 11 months old and we went to go get his formula for his last month (12monthe) the front…read moredesk at WIc refused to issue it and refused to schedule him appt said he had to go through recertification and that was not the case. we went to the Flores location WIc and there supervisor helped us got my baby the stuff he needed and rescheduled his certification appt to after 1 like it was suppose to be . Even when we got here we realized potranco location froze the card and was still doing things on there and that they shouldn't have. The lady at the desk name was Kassandra very rude , not helpful, and should not work with infants and the state if she doesn't have a kind heart.

So far we've been a couple times for routine checkups and have received good service in the clinic…read more I specifically want to call out the central scheduling dept that answers when I call pediatrics. They have provided exceptional service whether it be scheduling, registration, follow-up questions, referrals, etc. They don't push me to use the portal like most other places and instead provide quick and excellent service over the phone.

This is a fairly clean urgent care facility. I appreciate the option to schedule ahead and…read morecompleting the process/paperwork before arriving. They also provide great patient experiences when it comes to listening to the health concerns and during check-in. The only con is that even though you schedule an appointment, they seem to always be running late or take a while. I've gone here twice and each time it's been an hour wait with an appointment and no one provides an update.

I sought out Ralph Grinnel, NP, at this location after having had a great experience with him at…read moreanother Texas Med Clinic. Ralph is an excellent medical practitioner who quickly diagnosed my problem and took the time to thoroughly explain treatment and prevention of a recurrence. He also addressed my slightly elevated blood pressure (not an issue I had come in for). In addition to being a complete professional, Ralph is personable, kind, and one of the nicest humans on the planet. The rest of the staff at Texas Med clinic are also efficient, polite, and respectful. My prescription was sent to my pharmacy before I left the building so I was able to pick it up on my way home. I highly recommend this medical facility.

I wouldn't recommend this so called Emergency Care facility. Their staff is awfully rude! They have…read morezero bedside manners and waste people time with their lack of equipment. DO NOT GO HERE!!!!

I highly recommend this clinic. The staff and the Dr. Frausto were excellent…read more I had virtually no wait and was out in a very reasonable amount of time. I went in with a deep cut on my foot. The nurse and doctor were very thorough in my treatment. The clinic is very neat and clean and everyone wore a mask. It's comforting to know that this excellent clinic is so close to my house and operates 24/7.

I was transfered here from baptist hausman facility ER on July 28th, 2026 due to lack of space at…read morehousman, and had a 3 day stay for diverticulitis. I have nothing BUT great things to say about the facility, the care, the staff and all the nurses. Exceptional, professional, compassionate, caring and attentive in listening, understanding and executing exactly what was needed from information, treatment, progress, pain management and even the food and drink items. The Nurses and staff were amazing and attentive to all I required or wanted. The doctor visits are done thru video conference and were surprisingly better than if they would have come in person, the doctors did not seem rushed, very explanatory for my situation with time for my questions and concerns. I have not received any financial obligations at this time, so I cant comment on that side yet. But I will when it all catches up to me. A great thank you to all of you that were involved with my care. Sincerely Rob L.

Ended up pulling into their parking lot by accident due to a medical emergency with my husband. He…read morewas having complications due to his kidney cancer and they came out and brought him in via wheelchair. They quickly realized they weren't equipped to care for his needs and transferred him to Christus across the street which worked out perfect because that's where we were headed for a referral from the VA. The little bit of time they were there they did an xray and an Ecko. The doctor was super kind and the nurses were as well. We are so very thankful they were there because I didn't even realize that's where I had stopped as everything was just a little chaos in my mind. Perfect service. Clean facility.

Great! Very happy. It was 1st time visit to have an annual exam and checkup on an arrhythmia. My…read morewife is a tenured PT and she highly recommendeds this place. My daughters go here too. Minimal wait. Processed quickly. My phone call to schedule my appointment was courteous, professional and quick. I love Dr. Baker, quick to correct she's a nurse practitioner (UIW, and women's college in TX). She is Sharp, concise, charismatic, thorough. I like her because I immediately gained a sense of trust. Blood work, EKG, urine sample, and scheduled a Cologuard poop in a box. Thyroid test is also planned. I'm telling you my life story Because that's how thorough they are. Is yours? No regrets. I've found my doc. Happy!

I hate that I have to write this but I'm so furious. My husband & I have been seeing the PA's at…read morethis office for years & loved them & the office staff is amazing. A few months ago they got two new ones and our normal one left. The new PA Brandi is ridiculous. She's condescending & unreasonable. I saw her a day or two ago and explained to her that I'm losing my health insurance for 60-90 days because I'm changing jobs. She kept wanting to refer me for physical therapy & a clinic...WHAT INSURANCE AM I GOING TO USE?!?!! I repeatedly told her I wasn't going to have insurance & she continued to insist on treatment rather than medication & I get it that's probably better for me but I'm not going to have coverage to maintain it. The previous PA's were amazing & I hate that they moved on because the new ones are terrible!

My husband needed to be seen for something, the wait was typical - long, but the staff was very…read morenice and the doctor was very personable. He was honest, thorough and caring.

This clinic is amazing , wonderful staff and dr price did an amazing job and was very thorough with…read moreordering the right test/exams that previous Drs never ordered . I can say that he probably saved my life by doing that.

I used the on-line scheduling tool...Awesome sauce! They texted me when I was due up in 30…read moreminutes. They are a bit hard to find....they are at 1604 and Huebner just behind the Walgreen's. Dr. Ratner is great. Quick, professional and friendly. My wife and I have been seeing him as our go to Doctor when we can't or don't want to wait to see our regular doctors.

I'm extremely disappointed with how this urgent care handled my situation. I went in with a…read moresplinter in my finger that they couldn't remove. The nurse practitioner gave me a referral to another facility, but a week later I called that place and they told me, 'Sorry, sir, we don't do that here.' Meaning the referral was useless, and I lost an entire week. I had to find a hand specialist myself to get care scheduled. The problem isn't just that they couldn't remove it, it's the lack of follow-through and coordination. If you're going to refer patients out, please make sure the facility actually does what you're referring people for. Patients shouldn't have to spend a week chasing down phone calls to find that out