I have had quite a few gel/shellac manicures but have always had them chip after a few days (I don't think I'm hard on my nails); these however have not chipped after a week in Punta Cana. They are growing out before chipping- so happy! However, I did get my eyebrows and lip waxed and broke out terribly after, which kind of disappointed me considering we took pictures in P.C. That is why I docked them a star. Otherwise, great customer service and shellac! read more

Went in for a gel manicure and regular pedicure a few weeks ago, pedicure was okay. She was rushing and complaining the whole time to me and her coworkers about the most random unnecessary things, im here to "Relax" not listen to a crazy lady run her mouth through the entire service. If shes short staffed why not hire another tech? Gel manicure was a completely different story, the tech kept getting the polish on my skin and it burned as soon as it hit the uv lights, sloppy rushed job. The gel chipped within days, it was horrible. I felt like a was ridiculed, laughed at, and talked about in their language, and was treated rudely when she asked about cash and i didn't have any. There was a sweet young girl 'Melissa' working there who helped explain things to me because she was the only one spoke fluent english, but poor thing looked miserable or exhausted, even ill looking, and clearly didn't want to be there. She looked very young, maybe 15-17? Is she even licensed??? Apparently she only knew how to do a few things there so she doesn't seem trained. Otherwise she just sat quietly and sad in her little corner, and didn't speak to her other coworkers in their loud banter, maybe she doesn't understand their language. Hopefully shes not working against her will haha. But funny thing is I saw that when 'Melissa' was working on another ladys pedicure her tools came sealed and clean in a sanitary bag unlike every other employee whos tools looked unclean and gross. Also apparently these "disposable" toe separators and flip flops arent thrown away, i saw one of the ladies grab them from out the basket under the drying table in the back and PUT THEM BACK into then pedicure stations right in front of my eyes. This establishment is definitely dirty and unkempt and UNSANITARY, wouldn't be surprised if people get infections. Would not recommend. And someone PLEASE go check on that poor girl, she looked confused/out of place working there. And if she's unlicensed thats a PROBLEM. read more

Very friendly owner and staff! Competitive prices and clean surroundings. I like the Sunday hours, which seem to be uncommon for neighborhood shops like this. They have a reasonably large selection of polish colors, and will use polish you bring in as well. Also offer brow and lip waxing. I have never really had to wait for service either, which is a plus. read more

One of the worst gel manicures I have ever received. I went in the morning during the week. There were no other customers so I was serviced right away. I wasn't even allowed 2 minutes to browse the color choices before she started working. She seemed to do the manicure in very little time forgetting to push back the cuticles and leaving rough edges. The paint job was extremely rushed. After she was done, they didn't look bad for the experience and thought it would be fine. Wrong, by that night I already had chipped edges from not having a smooth edge. After less than a week I had to remove the polish as it was lifting of the nail and getting stuck on everything. Gel polish should last at least 14 days. Very unhappy read more

Horrible service, non professional especially from the lady owner that sits in the front!! As, I am repeating myself three times to her over and over again. She says, "I can't hear you". They are very rude!!! She keeps nodding her head with a smirk. I will NEVER go back there again. Worse service ever!!! Do not recommend. read more

I would give 5 stars for their waxing, they even use scissors to trim the eye brows after and it is only 8$. Nails however get a 3 star. I'm not confident the tools they used are clean and the couple times I've gone my nails chipped within a few days. I didn't the the cuticle or callus care was all that thorough. Wait time was short though and the services weren't expensive. Probably will only go for eye brow wax from now on. read more

Came for full set acrylic nails. The ONLY reason I came to Relax Nails was for the AIRBRUSH DESIGN listed on their website under nail services. I hadn't had my nails done in about 10 years and didn't want to drive around looking for a salon that offered airbrushing and could not find any other nail salon that advertised airbrushing on their website. The one star is for wait time. I walked in and was seen right away (weekday evening). However, I told the tech I wanted acrylic nails and over and over she pushed the gel nails that are twice the cost of acrylic. I explained acrylic is fine. Then she pushed gel nail polish that would cost $15 more but would be "shiny." Again I didn't want this just regular polish on acrylic nails with airbrushing. I was told airbrushing would cost an additional $10. Long story short there was NO airbrushing!! The tech applied 3 different regular nail polishes. They didn't have designs to show and told me to pull out my phone and find a design. I did and the design wasn't matched. I paid $45 for acrylic nails with airbrushing but got acrylic nails loaded with regular polish. My cuticles were bleeding the entire time. WOULD NEVER COME HERE AGAIN OR REFER! read more

My sister and I had the worst manicure experience ever here! After seeing positive reviews online, we decided to check this place out for the first time. Wrong decision! I felt rushed, she cut three of my fingers and when I addressed it to her, she just shrugged it off, lady didn't even finish cleaning my nails and then she must've been upset with my sister's request so she up and left to help their "regulars" and asked another lady to finish her nails while speaking in her language! She didn't even say a word to us about it. Long story short, we felt discriminated and received such poor service. We kept our cool but voiced what we had to so they knew how upset we were. Don't waste your money. read more

I entered the salon with only 2 people ahead of me. After waiting 20 minutes, the couple left.... Leaving me to be next. An hour later, I was next for my pedi. Seems that it doesn't matter if you sign in. Anyone who only needed a mani or anyone who wanted a mani and a pedi was helped first..... 5 people total! I needed the pedi so bad for graduation the next day or I would've walked out. Will NEVER go back!!!! Less than a mile from my house and convenient, but my time is worth more! read more

I read the positive reviews and like a sucker I tried this place. I had an older woman (in her 60's at least) give me a pedicure. She barely filed or clipped the skin around my toenails. I barely felt the tools even touch my toes! I also had her wax my eyebrows, I could've literally done them myself and they would have turned out better! Disappointed for my first visit....would not return...maybe the other nail techs are good but the woman I had was not! BEWARE! read more

The most horrifying manicure ever! Tech severely cut my cuticle, which bled for over 10 min. until a bandage was applied after various attempts to stop the bleeding, which included applying GLUE to my OPEN WOUND! Another tech nearby jokingly said I should choose a red polish; poor humor. Relax nails? Not! read more

A wonderful place! With this being my first visit there, I called for an appointment one day in advance. When I arrived, there was no wait, either. This salon is very clean and the technicians practice good sanitation (wearing gloves, sanitized tools etc.). Add to that, I got the best pedicure I've ever had! My advice would be to call for an appointment. A delightful experience with warm and friendly technicians who are great at their work! read more

Very disappointed with my visit after all of the positive reviews I have read. I am the type that gets my nails done religiously-every 2-3 weeks as that's how long my shellac usually lasts. The owners of my usual spot in Menomonee Falls were on vacation and my mom wanted to treat me for my birthday so we went somewhere close to her house. HUGE MISTAKE. First, they knew I went in with my mom as they sat us next to each other during our pedicures (which mind you my tech paid about 0 attention to what was going on and was extremely rough so this pedicure was far from enjoyable). Not to mention no tools that were used in this entire process were taken out of a package in front of the customer which is EXTREMELY UNSANITARY and pretty sure against the law. When seated for our manicures we were 2 rows away from each other so unable to continue conversation-pretty rude if you ask me. On to the manicure...I have never had anyone use an electric tool to wear down my nails even more after the shellac polish was removed-made my once beautiful, long, nails pretty much paper thin. The nail tech that I had took over an hour to paint my nails, filed my actual fingertips instead of my nails because she was looking everywhere around the shop while she should have been watching what she was doing, and the paint job was so terrible you can see through the paint because it is so streaky. Here I am, less than 2 weeks later, and 4 out of 10 nails have broken. This doesn't happen with shellac unless you are extremely careless. This did, however, happen because of the nail shaving she did. I can now bend my nails by just touching them which was once unheard of with my extremely healthy nails. After we walked out and my mom told me she paid $55 each (without a tip) for a mani/pedi-it took everything in me to not go back in there and ask how that is possible. On the sign it states $37 for a manicure/pedicure-there is NO WAY that throwing an extra layer on of polish for shellac costs $18. Needless to say I will never be stepping foot back in this place and am crossing fingers that Nailcessity in Menomonee Falls can repair what Relax has ruined! read more

Horrid experience. I have gotten my nails done for years and usually go to the same place. The place I normally go to was extremely busy and my sister and I decided to try somewhere else as we rarely get to spend a girls day together. When we walked in we noticed it was very clean and they had nice furniture. We were initially impressed! We both were sen by different women. The woman who did my nails initially seemed nice but then proceeded to make fun of another customer in their facility. There was a customer getting a pedicure who was talking a bit loud and my manicurist made fun of her constantly throughout the time I was there. Rude. I told her what I wanted and she didn't do it at all. She did what she wanted. My nails were way to short and Extremely crooked. She even cut my finger with the electric file. The NEXT day my $50 full set with gel on top starting peeling off, and so did my sisters. I amazed for a flower on two fingers, as did my sister, and it looked like a child did the design. I have never been so disappointed. Not to mention we were way overcharged for the job that was done. We will NEVER return. I am only giving one star because it will not let me leave a review without rating it. read more