I am still waiting for the store to correspond with me. I made a purchase, and reconsidered in less…read morethan 24 hours. They will not refund my money unless I come in the store. They do not return phone calls. I wanted to make another purchase, but this experience has been exhausting. Would never consider buying from them. I have filed a dispute, when all that was necessary is to void the sale. Trapped, but not for long.

Alison was great to work with; made the process super easy! She took the time to show us the box…read moresprings that we needed and also sold us two new pillows. I have never slept so good!!

do not purchase from this store until you read the back of the contract... if your mattress when…read moredelivered isn't what you ordered they're are no refunds. mattresses are non returnable per their contract and they only do 1 comfort exchange, so if they replace one, your stuck with it if isn't right. no refunds! the owner andy is rude and kept cutting me off when i was trying to explain that is was defective. so you can go to costco and they have a no question asked policy on returns...buers beware the owner andy b....b for bloom replied as the business manager.... he left a few things out. like my sister had to leave before she could even see our test the mattress because she cut herself badly and had to go get medical attention. she left these men in her home alone and when she called the next day she was told to wait until wednesday. why tell her to wait, you don't take the mattresses back and you don't do refunds? and he fails to tell you he was so rude to my sister she was crying. i called and he was rude to me by cutting me off when i would try to explain why the mattress was not like the one at the store. speaking over me not letting me finish a sentence... bottom line.. he is trying to justify bad business and rudeness. another update: on another review post he says that he resolved the issue with the actual customer (my sister who just lost her husband of 50 yrs) which is a lie. he didn't resolve anything. and now has informed her that unless i take down my posts that he will not bring back the original boxspring. so now he's not only a rude man, and bad businessman, he's resorting to extortion? holding a boxspring hostage? i will not take down my post until you apologize to my sister and fix the problem you yourself had created. apolitical or my post stands. and keep putting lies and i'm going to put a copy of the actual receipt on here and let people see for themselves what they should expect when purchasing from you.

I just want everyone to know what a great business this is. Customer service doesn't exist like…read morethis anymore! I've been purchasing from them now for 4 decades, can't believe that! My last purchase a few months ago, I had a minor issue & called the store. No lie, within an hour I had a full replacement & the entire issue handled!! I would never shop for our bedding needs anywhere else. I'd give more stars if I could! Thank you so much!

I purchased a living room set from Bob's Brandywine Del. location a few years back. At the time I…read morepurchased an extended warranty believing it was from Bob's but later finding out it was from a third party company Guardian. My Love seat broke within the first year and was covered by the MFG. warranty , the recliner on my sofa broke this month. I called Bob's to repair it and they referred me to Guardian since it was after the 1 yr warranty. Guardian denied my claim even though it was covered in their warranty . I complained to the BBB and Bob's still refused to honor the extended warranty saying it the third party responsibility, I urge anyone buying furniture from Bob's to think twice they will not honor their commitment to their customers and continue to do business with a third party company that doesn't honor their warranty

I ordered a rug, sofa and ottoman online Dec 2024. I paid $250 for 5 year Goof Proof protection on…read moreall 3 products. My pet vomited on the rug end of Aug 2026. I used a carpet cleaner to clean but the stain did not come out. I took pictures, filed a claim within 3 days of the incident. Guardian Protection denied my claim saying I did not file the claim within 30 days. WHAT A SCAM. I paid $500 for the rug + $ for goof proof. After 20 months, the carpet looks like crap. The new stains won't clean and normal foot traffic won't clean, nothing cleans out of the carpet. What is the purpose of Goof Proof? I want to leave a review for the rug but the option to do so is not available. I am guessing other customers have had a bad experience with that same rug. I have purchased other items from Bob's in the past. But I will not buy another item from them. Stand behind your products, your warranty policy. Get an insurance company that will uphold the terms of the Goof Proof agreement.

I purchased an adjustable bed from Mattress Firm with an Extended 5 year Warranty a couple of years…read moreago, cost $149. for the warranty. When my motor stopped working on 07Dec I called for service. The long & short of the story is that no one even reached out to me until 20Dec, service isn't scheduled until 10Jan, and this is for a bed I sleep on every night that isn't working. Three Day Blinds showed up on an extended warranty for a remote that wasn't working next day, the Geek Squad for a tv technology repair the same. I "thought" all Extended Warranties were created equal, I guess not. My point? Perhaps you should buy you adjustable bed somewhere where the Warranty promises are Kept, and DO NOT buy an Extended Warranty from Mattress Firm, it isn't worth the trouble.... Sorry

We just moved to the Wilmington area and shopped here for a queen and a king mattress. Brandi the…read morestore manager was very nice and very helpful. This store has a great collection of all kinds of mattresses.

Veteran Owned, Friendly people! They absolutely know what they are talking about in every aspect!…read moreShop local and forget the big box stores.

I specifically chose National Appliance Warehouse because they promised a level of expertise and…read morecustomer service that justified buying from a specialty appliance dealer instead of a big box retailer. My wife and I built a new kitchen addition onto our home this year, and after spending hours researching appliances and where to buy them, we chose National Appliance Warehouse because they emphasized that they would help us select the right products, stand behind what they sold, advocate for us with the manufacturer, and handle any warranty issues that might arise--even years down the road. That was their sales pitch, and it was the reason they earned our business. Unfortunately, from the day our appliances were installed, that has not been our experience. We purchased a Thor professional-style range along with the matching Thor hood that was recommended to us. From the day it was installed, the hood has never performed properly. During normal cooking, it fails to remove smoke from the kitchen. Within minutes, the smoke is bad enough to set off the smoke detector in the next room. This isn't a cosmetic issue or a matter of preference, it is a functional problem that has existed since day one. When I contacted National Appliance Warehouse, I was immediately directed into Thor's warranty process. After weeks of delayed communication, I was told to locate and pay for a third-party service technician because Thor claimed they didn't have one in my area, even though I live just 15 minutes from a major city. That technician documented performance concerns and noted that the hood may not be properly sized for the application. Looking at the installation, the hood is also noticeably shallower than the range itself and does not extend over the front burners. After more follow-up on my part and very little communication from either Thor or National Appliance Warehouse, Thor eventually located a technician and sent him to my home. He spent only a few minutes at the house, most of that time outside looking at the exterior duct vent, which was never the issue. He never inspected the hood's motor or blower assembly. When I asked questions about the hood, the range, and whether the hood's airflow was appropriate for the range's BTU output, he wasn't able to answer them. After speaking with his manager, he returned with paperwork stating there was nothing wrong with the hood and asked me to sign it. I declined because it did not accurately reflect what we had just observed. Throughout this process, National Appliance Warehouse has maintained that because the hood is Thor's matching model and was a special-order item, they have no responsibility beyond offering to sell me a different hood at an additional cost. That's the most disappointing part of this experience. Whether the hood is the correct model on paper is beside the point. It has not functioned properly since the day it was installed. This is the point that has been lost throughout this entire process. My complaint has never been that I simply wanted a different hood, it has always been that the hood I purchased has never worked properly. I escalated my concerns to Scott, the General Manager at National Appliance Warehouse, hoping the company would stand behind the products they sold as promised. What began as what I hoped would be a productive conversation became increasingly dismissive. Rather than acknowledging that the hood had never functioned properly, the discussion shifted to repeatedly explaining why National Appliance Warehouse was not responsible and offering to sell me another hood at my expense. I'm now left with a brand-new kitchen and a ventilation system that has never worked as intended. Instead of helping resolve the problem, the proposed solution is for me to spend even more money replacing a hood that has never functioned properly. I wasn't asking for anything unreasonable. I simply wanted National Appliance Warehouse to stand behind the products they sold by exchanging the hood or working toward a fair resolution. Instead, the responsibility has been pushed entirely onto me, despite the promises that were made when they earned my business. I genuinely wanted this experience to end differently. I would much rather update this review to say that National Appliance Warehouse stepped up, stood behind its customer, and made the situation right. I hope National Appliance Warehouse chooses to resolve this matter. If they do, I'll gladly update this review to reflect my complete experience.

DO. NOT SHOP HERE. Anywhere else. BALD HEAVYSET guy here is extremely rude because I didn't buy a…read moremattress the day I went here to look.... Not to mention the whole place smells like a cigarette. This guy should be fired immediately. Dude is a joke.

I originally researched online to determine the mattress that I settled on. I then went into the…read morelocal store to try it out. They didn't have it available but suggested I try another one that was similar (different brand). I was happy enough with that and had yet to decide 100% to buy. So I went home that day and did more research. I did decide to choose that mattress. Online, I had one price. I went back in store to actually buy though because I wanted the salesperson who helped me a couple days before to get any commission she might receive. Her price in store was $50 higher. She called the manager to see if they could match the online price. Couldn't contact the manager. I left my number and said I would wait to buy online until I heard back from her. Never did. So I purchased online. Or so I thought I did. They confirmed my order and charged me and then within minutes sent me an email that the Dreamcloud mattress line was no longer available through Mattress Warehouse. But it's STILL available for you to buy on their website and ship them your money for a week and a half to two weeks. They offered to substitute two cheaper mattesses "at no additional cost." (Both were less than half as expensive as the one I'd just "bought.") When I declined that generous offer, I was informed I'd get a refund in 10-12 days. I contacted their online customer service and that was a poor experience too. I hesitate to even call that customer service. A very poor experience with this company altogether. If their customer service had been at all apologetic or helpful, I wouldn't have felt inclined to leave this review which I hope helps others to perhaps avoid their poor business practices. Specifically, do not purchase anything from their Dreamcloud line. You'll just tie up your money for a couple of weeks and will still be no closer to having a new mattress. Edit- This was not the Wilmington store. My review is primarily about my online experience.

I was in need of a new mattress and I saw an advertisment for Mattress By Appointment. Because of…read morethe reviews I was reading and how highly recommend this place was, I decided to call and make an appointment. I went to the store a couple of days later and met Dave. He was so knowledgeable and took his time explaining the right mattress I should purchase. I recived my mattress and am happy I went to Mattress By Apointment and met Dave. Dave and his lovely wife delivered my and mattress and I'm sleeping comfortablely. Thank you Dave.

The service is excellent! Dave and Sam are wonderful. They helped me find the perfect comfort for…read moreme and my back. They delivered my mattress and set it up quickly. They check in the next day to see if I got a good nights sleep on my new mattress. The price was a great value! Above all the customer service was incredible! It's a mom and pop shop in Newark. I definitely recommend for anyone seeking the perfect mattress.

Amazing store with every option you could think of. Sales reps were phenomenal, did not feel any…read morepressure at all and they were able to provide us with all of information to help guide us in the direction of what we were looking for. We worked Tom Shaw who really seems to be very knowledgeable about their collection. Overall we had a great experience and went with the Modularone sectional couch and completely love it! The media player speakers sounds just as good as a tv surround sound system While the couch itself is awesome because it can be reorganized any which way you please since every piece is its own. Overall Tom and also Jim Nugent were a pleasure to do business with and I recommend them and this store 10/10 times.

HORRIBLE!!!!!!!!!!!!! ordered a dining room table. Paid for it, paid for delivery and 3 weeks later…read moresat on hold for 5 HOURS. They just say sorry but never provide your merchandise till you spend over a day trying to get it delivered. Then bought a rug, was suppose to receive it in 6 days, but 2 WEEKS LATER, no rug. They just say they are sorry. Don't make plans for using your furniture for at least a month AFTER THEY SAY THEY WILL DELIVER IT. They are very quick at taking your money!

After visiting the Purple Showroom in Christiana Mall, I wanted to give a shout out to excellent…read morecustomer service I receive from the associate Doug. He was very attentive to what I was seeking in a mattress. He listened first then showed me the mattresses he thought I would want to try. I had many visits and questions in the store and then again via emails regarding the making of the mattresses and bases. Doug replied to all of my questions and concerns. Doug represents his store's products with calm consistent demeanor. Thank you Doug for all your help! Customer service extraordinair!

From the owner: Purple provides the most innovative comfort technology in 80 years. With a risk-free 100-night…read moretrial and selection of products designed to give you the most supportive sleep possible, Purple helps you get your best rest. Ready to find your dream mattress? Visit our Newark showroom.

Wow! What a great place and the reason it's so great is because Willy Lee works there!! We walked…read moreinto the shop to look at beds. Not knowing what we were looking for. Willy immediately helped us by being patient and helpful. We told him our budget and he worked his magic! He offered two different types of financing. One of which has no interest payments for a year! We got a fantastic bed and a beautiful bed post set for such a reasonable price thanks to him figuring it all out. Businesses are nothing without great people that serve the public. I'd highly recommend Mattress Warehouse to anyone.

Steve was a good guy and their prices were certainly more than fair versus the competition. Good…read moreselection. I would go there again for my next purchase.