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    National Appliance Warehouse

    2.9 (80 reviews)
    Closed 10:00 am - 8:00 pm

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    My damaged appliance

    Bought my 2nd appliance from this location in November of 2025, the refrigerator, Samsung, arrived with a damaged panel, the day of the delivery I informed National appliance of Middletown that there was a damaged panel I was calm and polite, was told the panel would be ordered and I would get a phone call in 6 to 8 weeks, it is March 12th of 2026 and I have had a 2nd phone call a week ago to National appliance to inquire about my panel was told somehow it was NEVER was ordered but I was assured THIS TIME it would get ordered and I would get a phone call to confirm the Samsung representative had be contacted and the part was ordered, however I have not heard a word from National appliance. My suggestion is Home Depot or Lowes across the street, prices are similar if not lower. I wanted to support a small appliance company, in this case my mistake!!!

    Scratches in our floor from the delivery & installation crew.

    We purchased a new refrigerator and the first time it was delivered; the delivery crew dented the appliance. They also didn't re-attach the fridge door side properly, so when they were moving it into place, they scratched up my hardwood floors and didn't even mention it (photo attached). They installed the water line wrong, so it was leaking. Then, their truck broke down in front of my house blocking all traffic. While they were waiting for a repair to come (2 hours), they were smoking pot in the truck, in front of my house and I live in a neighborhood with many families with young children. We reached out to the company to share all of this, and the good news was they agreed to replace the dented appliance. We specifically requested in writing that they NOT send the same delivery & installation crew. We also requested that someone come look at the scratches in our floors. Not only did they send the SAME delivery & installation crew, but they also refused to look at the scratches quoting that the delivery men's photos (the ones that were smoking pot) didn't feature the floor, so there's no proof that they scratched our floors. We would've hoped the second installation was better, but it wasn't. We had to purchase a new line ourselves since they stripped down the one, they used and it wasn't installed properly. Both my husband and I have reached out separately to the company to ask them to address all of this, and we have not heard back. We even asked for a free extended warranty as a compromise for all the trouble and awful service. We thought that was a reasonable compromised but have heard nothing. Last but not least, periodically, the appliance screen says, "power outage" and lights up like a Christmas tree - so something is wrong with the wiring in the appliance. Needless to say, this has been the WORST experience we have ever had purchasing a major appliance. The WORST non-existent customer service and accountability. We are also concerned that a driver of a large commercial vehicle is able to smoke pot on the job in a neighborhood, drive and work. That is how this company wants its brand and reputation to be represented.

    Our new refrigerator and range from National Appliance Warehouse
    Mark A.

    2 weeks ago our range went down (oven immediately had diminished power and a few stove burners lost power/malfunctioned over a few months). Went to National Appliance Warehouse (NAW) in Middletown, DE and purchased from Joe C., then a few days later (Easter Eve.) our refrigerator went down! Again, called Joe and he directed us to a few in our price range and specs on their website, and had both delivered last Wed!! A special thanks to Joe and NAW during this difficult time - for his great sales service (educational and not high pressure) and great delivery people. Thanks again!!

    National Appliance Warehouse

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    23 days ago

    Veteran Owned, Friendly people! They absolutely know what they are talking about in every aspect! Shop local and forget the big box stores.

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    Mark S.

    Thanks Scott!

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    2 years ago

    As good as any. Plenty of choice. Not sure of delivery system. I've seen the store. Very well done

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    Page 1 of 2

    Ask the Community - National Appliance Warehouse

    Review Highlights - National Appliance Warehouse

    I would highly highly recommend NAW for anyone looking to purchase a new appliance.

    Mentioned in 3 reviews

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    do not purchase from this store until you read the back of the contract... if your mattress when…read moredelivered isn't what you ordered they're are no refunds. mattresses are non returnable per their contract and they only do 1 comfort exchange, so if they replace one, your stuck with it if isn't right. no refunds! the owner andy is rude and kept cutting me off when i was trying to explain that is was defective. so you can go to costco and they have a no question asked policy on returns...buers beware the owner andy b....b for bloom replied as the business manager.... he left a few things out. like my sister had to leave before she could even see our test the mattress because she cut herself badly and had to go get medical attention. she left these men in her home alone and when she called the next day she was told to wait until wednesday. why tell her to wait, you don't take the mattresses back and you don't do refunds? and he fails to tell you he was so rude to my sister she was crying. i called and he was rude to me by cutting me off when i would try to explain why the mattress was not like the one at the store. speaking over me not letting me finish a sentence... bottom line.. he is trying to justify bad business and rudeness. another update: on another review post he says that he resolved the issue with the actual customer (my sister who just lost her husband of 50 yrs) which is a lie. he didn't resolve anything. and now has informed her that unless i take down my posts that he will not bring back the original boxspring. so now he's not only a rude man, and bad businessman, he's resorting to extortion? holding a boxspring hostage? i will not take down my post until you apologize to my sister and fix the problem you yourself had created. apolitical or my post stands. and keep putting lies and i'm going to put a copy of the actual receipt on here and let people see for themselves what they should expect when purchasing from you.

    I just want everyone to know what a great business this is. Customer service doesn't exist like…read morethis anymore! I've been purchasing from them now for 4 decades, can't believe that! My last purchase a few months ago, I had a minor issue & called the store. No lie, within an hour I had a full replacement & the entire issue handled!! I would never shop for our bedding needs anywhere else. I'd give more stars if I could! Thank you so much!

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    Bob’s Discount Furniture and Mattress Store

    Bob’s Discount Furniture and Mattress Store

    1.7(116 reviews)
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    I purchased a living room set from Bob's Brandywine Del. location a few years back. At the time I…read morepurchased an extended warranty believing it was from Bob's but later finding out it was from a third party company Guardian. My Love seat broke within the first year and was covered by the MFG. warranty , the recliner on my sofa broke this month. I called Bob's to repair it and they referred me to Guardian since it was after the 1 yr warranty. Guardian denied my claim even though it was covered in their warranty . I complained to the BBB and Bob's still refused to honor the extended warranty saying it the third party responsibility, I urge anyone buying furniture from Bob's to think twice they will not honor their commitment to their customers and continue to do business with a third party company that doesn't honor their warranty

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    Mattress Warehouse of Wilmington - Brandywine

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    3.0(10 reviews)
    3.1 mi

    DO. NOT SHOP HERE. Anywhere else. BALD HEAVYSET guy here is extremely rude because I didn't buy a…read moremattress the day I went here to look.... Not to mention the whole place smells like a cigarette. This guy should be fired immediately. Dude is a joke.

    I originally researched online to determine the mattress that I settled on. I then went into the…read morelocal store to try it out. They didn't have it available but suggested I try another one that was similar (different brand). I was happy enough with that and had yet to decide 100% to buy. So I went home that day and did more research. I did decide to choose that mattress. Online, I had one price. I went back in store to actually buy though because I wanted the salesperson who helped me a couple days before to get any commission she might receive. Her price in store was $50 higher. She called the manager to see if they could match the online price. Couldn't contact the manager. I left my number and said I would wait to buy online until I heard back from her. Never did. So I purchased online. Or so I thought I did. They confirmed my order and charged me and then within minutes sent me an email that the Dreamcloud mattress line was no longer available through Mattress Warehouse. But it's STILL available for you to buy on their website and ship them your money for a week and a half to two weeks. They offered to substitute two cheaper mattesses "at no additional cost." (Both were less than half as expensive as the one I'd just "bought.") When I declined that generous offer, I was informed I'd get a refund in 10-12 days. I contacted their online customer service and that was a poor experience too. I hesitate to even call that customer service. A very poor experience with this company altogether. If their customer service had been at all apologetic or helpful, I wouldn't have felt inclined to leave this review which I hope helps others to perhaps avoid their poor business practices. Specifically, do not purchase anything from their Dreamcloud line. You'll just tie up your money for a couple of weeks and will still be no closer to having a new mattress. Edit- This was not the Wilmington store. My review is primarily about my online experience.

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    National Appliance Warehouse - mattresses - Updated September 2026

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