Purchased a number of appliances from them, and also rely on them for plumbing and heating…read moreservices. Have been customers for more than 30 years and highly recommend them. That says it all.

Terrible. In support of buying locally, I bought a GE dishwasher from them three weeks ago. It's…read morestill dead in my kitchen and the first service call they will make is not for 4 more weeks! Never again, Decker and Beebe.

Don't waste your time calling these people. They don't answer the phone and don't return calls (I…read moreleft a msg with their answering service at least a month ago). I've heard that they only want to do huge, lucrative jobs where they'll be paid by insurance, which would not be the case for me.

FRAUD! This co. committed Fraud to me. THEY R IN CLOTHES! I can provide copies of papers to…read moreeveryone that asks! ‍ I NEED A LAWYER! ‍ The manager Deborah bullied me. They packed my contents & NEVER cleaned soot off of 95% off of anything. Broke many items. 4 of their employees saw this. The inside of the house was left with soot webs on ceiling, walls & contents. They moved my contents in front of vents to cover filthy floor verse clening them. Their employee left a flashlight in my furnace. The house filled with smoke, almost 40 min. I was left homeless. Catamount REFUSED to put me, a DISABLED lady in a hotel. Dan, (owner) refused to file an insurance claim. He promised to take care of it. LIES He seems so nice. Fooled me! wouldn't clean my dirty covered clothes, blankets or replace filthy food. I had to sleep on a bench & chair. I BEGGED FOR HELP. I have ALL of this conversation in text & will show anyone that asks! I told Deborah NOT to pack my TENS of THOUSANDS of $$$$ worth of Jewelry. She did anyway! I told her NOT to pack specific rooms unless I was on video with her. She did it anyway. She also went through ALL of my personal drawers, cabinets & properly without my consent. Being disabled, I wasn't able to get there 2 days. I feel violated. This is in text, proving what I'm saying. It's not ok. U see, she wanted to pack quick when I wasn't there so she didn't have to clean. Everything was thrown in boxes. Nothing was wrapped. They kept blowing me off for other jobs.i didn't matter. It took them FIFTEEN MONTHS to finish my house. I had to pay rent & utilities over there & couldn't live there because after they finally cleaned up the flashlight incident, Deborah had packed every. Heavy boxes 5 feet high! I couldn't get those down. The pain of sleeping on a bench with my disability was excruciating. I would cry to the manager Deborah. Beg for accommodations. I would have taken an air mattress. They offered NOTHING & though this was their fault from the flashlight. I was living there fine with the soot. If Catamount filled an insurance claim, I would have been taken care of immediately. Are you ready for the kicker? Then, someone, NOT ME, FRADULENTLY SIGNED MY NAME on the completion forms. He was granted over $9,440 of my $20,000 insurance money. The adjuster Steve Mendrek allowed the claim to go through WITHOUT my initials on this bogus form. Plus it was so obviously a fraudulent signature. I believe Steve let I go through before he even had this fake completion form! Dan put fake dated of forms. Luckily, I have texts from Dan proving otherwise. When I told Dan (owner) he needed to clean the basement & rethink the $$$ amount of my money he took or I'm going to social media & BBB, He told me he did clean everything & to not threaten him! I said "I would never threaten you. I have over 200 photos, videos & boxes of my contents with soot on them. It speaks for itself. Plus broken items. 4 of ur employees can attest to how my house & contents was still covered in soot. I'm simply asking for you to rethink that number. You are taking HALF of my Insurance $$$." He was rude again. That was it. I've been so stressed. I landed in the hospital 3 times. Also had 2 see a therapist for the first time in my life. I've had panic attacks. Chest pains. Pain on the upper rt side of my head causing a short bout of the right side of my face to droop. Please contact me if Catamount Response has also done you wrong. I'm a Christian woman & only want what's right. I for justice. God is on my side. I've posted some random texts & pics that will corroborate my review. The boxes that look full of junk, is how my contents were packed under Debs watch. CHECK this out!!!! DEB leaves a vmail that she's sending guys to moms for me to sign off on that house. Even though I hadn't seen it.WE donknow if it's clean." Deb screams I SAY IT IS! I held out for abt 3 wks for Dan to come to that house & see those boxes. He came, yelled & Scared me. Then wrapped boxes in lvng rm only. My bedroom & upstairs rooms were never addressed. When I saw them, everything had soot on it. In the end, on 3/24/23 Dan sent a Payment form for me to sign, where he will get paid directly. I did. However that was the only form. He stopped communicating with me practically immediately. Certainly stopped doing any & everything he had agreed to do for this JOB. Then as I said earlier, fraudulently took almost HALF of my Insurance monies. It's in the air if my Google review on Catamount Response has been somehow removed or not. I know Yelp will keep it up! WANT A REAL EYE OPENER?! Catamount Response isn't listed anywhere as a company that handles Soot removal. Isn't that Quite interesting! These are some shady mofos!!! With Daniel Kenney owning it. Just my opinion based on this experience.

I am very pleased with the service this company provides. I have Propane Stove and an oil fired…read morehot water heating system. From the fuel drlivery drivers to the service techs to the office staff EVERYONE is helpful and knowlegeable. Really good company to do business with!

excellent service. While I am not a regular customer one of my tenants had a furnace issue, I…read morecalled them and they immediately assigned a service person who showed up within a couple hours. This is greatly appreciated. The lady at the phone was very helpful through this process. Fred D

Had a small job fixing entry steps of my home. He was one of the very few masons that came by to…read moreactually to evaluate the problem. Gave me a very straight forward price and was able to start work one week after. Very friendly and reasonably priced service. The owner went above and beyond in their service. I would recommend them to anyone.

They installed the new range and microwave. They were smart, fast, and meticulous. Highly recommend…read moreit.

My microwave died and I was able to get a new one delivered to my house. Drew, from Local…read moreAppliance, came yesterday to switch them out. He was great!! Very personable and knowledgeable. The price for the installation was very reasonable. The office staff was wonderful too during the scheduling process. We will definitely use them again.

Ian who came to assess and fix the problem was extremely professional, prompt and polite. Customer…read moreservice over the phone was also very courteous and responsive. Would recommend for fixing home appliances! Thank you so much for fixing my dishwasher!

Fixed my stove with no problems. THANK YOU Diagnosed the…read moreproblem immediately Ordered the part and installed it.

Walked in to the store. See every kind of Miele item, vacuum etc. I had my less than 18 mos miele w…read moreme. He looked at it and said"oh, I don't work on those!!!!!" ???? Why be in the business?

It was a pleasure to do business with a person who knows his Product(s). I explained to Jeff what I…read morewas looking for and needed. The negative reviews are a mystery to me. He was business-like, polite, and had no problem answering my questions...which I expect of every small business. If you are going in there with the expectation of purchasing a $99.00 vacuum you probably are in the wrong establishment...head to Wal-Mart, or Target. KENTS products are Top of the line, imho. Jeff knows well his products and as far as I could tell was quite fine with answering any legitimate questions you may have. What a bit surprising to me was, there was no PUSH to buy a vacuum I didn't need, or a more expensive model. I have multiple dogs, and needed a vac that could handle the normal day to day stuff, + dog hair. The Sebo Felix would do the job, and it didn't cost an arm and a leg. It was a good shopping experience. I'd do business there again in a heat-beat, but since I bought the Sebo, I expect I won't have to. See ya in another 26 years...that how long my Miele lasted. "Miele rhymes with Sheila" Thank you Jeff for the help, and for carrying my German made vac out to my German car.

Great company to work with from first contact with the office to the team that pumped out the…read moreseptic--friendly, prompt and professional!

Great team + customer service. Excellent communication from start to finish. When we scheduled…read moreservice they clearly explained the possible scenarios and the costs associated with each. Promised a gorgeous map of septic and location...big improvement over the hand drawn thingie we had. Answered all my zillions of ding dong questions and didn't even laugh at how little I knew!