My septic pipes froze overnight; brandy was able to squish…read moreme in for service immediately! They fixed my problem FAST, They also were the ONLY COMPANY that called me back. The moment I called Lady Rooter, it felt like three absolute angels showed up -- fast, prepared, and ready to solve every plumbing problem in the house. Calm, polite, empathetic, intelligent, and genuinely capable operators. Communication was flawless. Service was top‑tier. If you want a team that actually shows up and actually cares, call Lady Rooter. Thank you so much!

This people are thieves. Paid over $1,000 to unfreeze a line that was not frozen. Needed to pay for…read morefancy machine. Guy was in and out in 15 minutes. Clog was a plunger issue and not a frozen pipe. I assume it was frozen because it was coming up in shower. Everything was rushed. Left. I ran the water and shower backed up with disgusting things again. Never checked that problem was resolved. I called right away and they came back with an attitude and plunged shower. Acted like he was doing me a favor and told me he would not charge me for return call. Really? Paid a grand and pretty much did nothing. To top it all off, did not reinstall toilet correctly so I had to deal with that. Total money grab as a result of having a machine that others do not. Never again. Would have posted review sooner. I was prompted by service in my house in New Jersey. Main line clogged. Plumber was here for close to two hours with all kinds of equipment. Less than half the price to fix Aa very screwed up situation. Unlike the other folks, who did absolutely nothing in terms of clean up, did his best to clean the mess left behind. Beware.

Review was for a very slow draining kitchen sink repair. Contacted them via the Yelp app. Received…read morereply right away. They were able to come the next day. They called to prep me that they were coming the day of. Then they pinged me when the technician was close. I like that level of communication. Fixed the problem in 30 minutes. Decent price for a plumbing house call. I'd use them again.

We've been having issues with sink backup and then our toilet too. I called Dempster and Bill was…read morehere within an hour. He is very knowledgeable about plumbing and seems like he could handle any problem big or small. He fixed our problem in less than an hour!

I couldn't be any happier with the service I received. It was a last minute need due to a clog in…read moremy septic line. They were out within 30mins after calling. Very personable. The guy who came was also the owner of the business and worked with us every step of the way. He helped get our clog out and pumped our tank after spending a few hrs looking for it since we had no idea where it was. We would gladly call for their service again. 10/10 highly recommend. Great guy and got the job done!!!!

I had a basement flooding in my basement on Sept 8 midnight and I found it out the next day, my…read morebasement was 15 inches in water. On Sept 12, Tom came in and fixed the discharge pipe and rerouted the whole pipe system for me. He was very careful, skilled, and explained to me in great details why my flooding happened and how it should be fixed. I was highly pleased with Tom and his company and I wish I could have had him service my plumbing in the past years when I ran wildly for an excellent plumber. Now I have found one finally - Empire State Plumbing and Tom , and his team. Thank you very very much Tom, for you excellence. Oh, forgot to mention, for the same 2.3 hours work, I was charged way much more in the past. Tom had a very good rate and the total amount he billed was very satisfactory. I saved a lot and I will stick to this company for ever. Philip Yin from Loudonville

Empire plumbing was not so good. I won't have them back for any future work and cannot recommend…read more I called to get an estimate, after doing extensive research on my issue/problem. The work I was requesting was an exact match for a job pictured on their website in the gallery of photos and in the 'before and after' section. I had spoken to another company and received a verbal estimate prior to calling empire. I asked for an estimate for a well pressure tank replacement, and knew that includes the pressure switch and T "pack". Was told that there would be a $90 dollar "dispatch/estimate" fee and they could fit me in at the end of the week. I questioned why I needed to pay for an estimate when I knew the exact problem, and solution and offered to send pictures of the job. I also mentioned it was close to the same exact thing (job) shown on their website. The office person explained that every job is different and they, the technician/plumber, needed to put eyes on it for any quote and that costs the fee. I had also asked if I went ahead with the work, would the estimate fee be applied to the work, and I was shocked to hear the response of no.I thought it was strange but scheduled the visit, because I basically didn't have water and I already had one other quote. I was told the tech would be there between 730-830 on the day at the end of the week. I asked if they would call before arrival and was told yes. The following day, it didn't sit right with me that I was paying for an estimate when i knew exactly what I needed, so I called back to ask. I also asked if the tech would be bringing the parts (new tank) with him so he would come prepared in order to reduce the time spent if I went ahead with the work. Keep in mind, my house would have no water during the installation / tank replacement. I also asked what brand tank they use. The person that I spoke with was the same that booked my appointment, She said she would ask both questions and get back to me. she didn't call back the next day, so I gave it until the following day which was the day before the appointment. She said they couldn't waive the estimate fee but if I went with the work and since I was a new customer, they could try to do something. I woke up on the morning of the appointment, earlier than I normally do for work, had the area all cleaned and cleared the night prior and put my pets away close to their arrival time. I had gotten a text at 1 in the morning saying they were on their way? Time was ticking and 730 passed. I got a call from the office saying the tech was sent on an emergency call and so my appointment was bumped back to 10-12 arrival now, instead of the 730-830. So I immediately asked? I won't have to pay for the estimate, right? Being that my appointment got post-poned, I already knew the job, and that I had taken time off from work and had pets for this appointment that was made and confirmed early in the week. She agreed that if I went with them for the job, then they would ask the tech to waive the estimate fee. I got a text at 1053 saying 'on the way' and so I started getting ready again, for the 11-12 arrival. After 45 mins, still no arrival so I called the office. I figured that the text saying on the way, meant they were on the way, or close. I was told they were coming from previous job in Hudson. Okay fine but Hudson is 45 mins from where I live and it had been close to an hour since I got the text. Text was at 10:53 am saying on way. I called into office around 1135. They showed up at 12:17, 1 hour and 24 minutes after the "on the way" text AND late past the arrival window time for the 2nd time after the original postponement. The tech apologized and explained he worked the overnight shift the night before and explained why I got the "on the way" text the night before at 1 am. He had clicked the wrong job the night before. Okay fine. Mistakes happen. I wanted to give the benefit of the doubt and start fresh & positive. I explained symptoms and immediately said he didn't need to see it (examples or symptoms) that he would go to truck to write estimate. Came back a short time later with a fixed price. The price was high and wasn't based on hours of labor, and instead was a "fixed price" based on the job. Now that is exactly what I asked for over the phone and the office said they spoke to plumber, office manager, and owner and to tell me they can't do that. Strike 2 or 3 or 4... I had no water, I asked what tank brand they use and he said it varies they couldn't tell me. I had them do the work and it took many many hours, but not of work, of mostly waiting & standing around. They left and left me with 3 new problems. I pointed out the one I saw during the "checkout" and he said he didn't work there or touch that so it wasn't part of the work or responsibility and it absolutely 100% was. I wasted a day off from work and spent hard earned money and am unsatisfied. The next day, no hot water.

They were prompt. They were efficient. They were very polite and courteous job was true to their…read moreestimate. I called with a problem with our well they were at the house within an hour. Job was completed that night.

We recently had a new well installed. The crew, from the initial consultation through digging and…read morefinal installation was fantastic. We should mention that we initially had a cistern problem resulting in no water for our household. Their technicians came out and temporarily fixed the problem that held us over until the well was installed. They are all professional, knowledgeable, as well as prompt and courteous. We would wholeheartedly recommend Claverack well and pump company to anyone. Well done.

Was great at the start. Put in a new hot water tank quickly, replaced some water turn offs, and…read morereplaced piping under a sink. Unfortunately, 6 months later the sink began to leak where he put in new pieces. I've been contacting him via text for 4 months. At first he replied and said he'd put me on a list but that was 3 months ago. Now he won't respond to my texts. I feel that he should stand behind his work for 6 months and I shouldn't have to find someone else to fix this. So I have a bucket under my sink and am very frustrated with their service.

Competent, knowledgeable, great service. Very responsive. Willing to troubleshoot over the phone…read morewith us. We hired them for interior plumbing leaks, furnace, drain issues and installing water filtration. Things get done the right way! Highly recommend.

We had a pretty bad leak under our kitchen sink and into the basement pipes...with a 5 gallon…read morebucket we were emptying every couple of days. I had tried to reach other plumbers in the area, but my calls/messages hadn't been returned. John, on the other hand, called back literally within 2 minutes and was at my house the next day at lunchtime. Friendly, knowledgeable, professional, takes the time to answer questions and give a heads-up about possible issues that can happen. We have more work to be done, and I'm relieved we've found someone close, reliable, and skilled. Highly recommended.

I had a pipe leaking in my crawlspace and after talking on the phone to John telling him exactly…read morewhat the problem was and how it was in my crawl space, he said he could come out within the hour. He was able to fix the pipe and stop the water but when it came time to pay he added on a $150 "inconvenience fee" because he had to go into my crawl space. There was no mention of this ahead of time on the phone or when he got here. As a fellow small business owner this is just bad business. Had I known about the fee, I would have used someone else. I feel like I got ripped off and taken advantage of and won't be using him again. I've also already told numerous friends in the area and they won't be using him either.

Immediate response from Dave, the owner, who arrived at our home the very same day! We were most…read moreimpressed by his professional manner and his daily communication to keep us updated on the water restoration at our property. We would highly recommend his services.

Burst pipes with water damage to our Catskill ski condo! Dave at Brothers Restoration responded…read moreimmediately to my Yelp request - 8:30 in the evening! He was there the next day and began remediation immediately. Brothers Restoration has been with us all the way, walking us through the steps involved with getting our place in order. They have also really helped navigating the insurance claim process which was totally new to us. Can't say enough great things about our experience - highly recommended.