We contact king Appliances to come and fix my wash machine and mine washer. He charged $60 to come…read moreand see the problem he came back to the house weeks after charged $168 refused to give us an invoice said the problem was the motor took the plate of my washer and left his old one my machine was making terrible noise and wouldn't turn it off I called him to asked him as to why the ma line was not stopping and wasn't fix he told me he didn't care hang up the phone and now won't answer our phone calls. This company is a scammer.

From the owner: Buy, Sell, and Repair Appliancesread more

Before Delivery staff are incompetent. They keep asking you to pay so many times after you have…read morepaid that it feels like a scam. Run.

Best store for buying appliances! Our salesperson, John Mc…read moreGrade is exemplary! He is so patient, professional, patient and kind. We bought all our kitchen appliances from him over a year ago. And recently placed more orders for another house....this time everything was done by phone....so simple with John's expert advise. Tasco has an incredible team....the installation team is so knowledgable... Andreas and Randy even gave us a seminar regarding the operations of the Bosch dishwasher. We love all our Jennaire and Bosch appliances and the very smooth and successful process of ordering, delivering and installing them. Immense thanks to the entire Tasco team! Rosemarie and Stephen Taylor

My sales rep, Mike was very helpful and a pleasure to deal with. Unfortunately he was off on the…read moredelivery day I selected and the after sales support/customer care team was not very helpful. Honestly, CAS would be better off using an AI chat bot. The responses and support I received felt like it was being read from a checklist. The delivery company that CAS uses was also a dissapointent. The first attempt, they didn't even bother turning down the street. The next day took some coaxing but they did make the turn and made the delivery. Overall, it was a terrible experience and should likely be a 1 or at best a 2 rating if it were not for Mike's pleasant support during the initial call.

Great experience. We worked with Jason for a fridge and…read moredishwasher two years ago. When we needed a new washing machine, left a voice mail for Jason who called back within minutes. He prepared for our call by having our info in front of him. We discussed the best option and arranged delivery. The automated delivery emails and texts were informative and timely. The delivery guys phoned to say they would be arriving in 13 minutes (and 15 minutes before the scheduled time). They unloaded, installed and took away the old machine in under 15 minutes. Highly recommend!

Was looking for a new pre owned stove. The owner was helpful in delivering and removing my old…read moreappliance. Price was good when comparing to other sutes. Stove was very clean.

The owner is very helpful and pleasant. I bought a fridge and he delivered it. Shortly after he…read moreleft, I called him to ask for the whereabouts of an item from my home. He told me he did not have it. I will not do business with him again.

Good overall but don't call them on the phone. It was definitely a total waste of 7 minutes looking…read morefor someone at the pro desk. I've been there and I have a hard time finding someone to assist me, I should have known not to try to phone them.

Got there. A sales associate helped me locate what I needed. I went to pay no line. Paid and on my…read moreway. Very smooth and easy trip. I will be back.

I purchased several appliances from My Appliance Store over the years. I recently purchased 5…read moreappliances that were paid in full: a washer, dryer, fridge, stove and dishwasher. We took delivery of the washer and dryer and had a scheduled delivery date for the remaining appliances in December 2025. Ryan asked to reschedule until the new year as he had a cold. We are now in 2026 and despite several follow ups, the management has failed to make an arrangement to deliver the fully paid for appliances or arrange a refund. I can no longer recommend this store.

Horrible new ownership. The original owner Rob is no longer there. The new owners are not…read moredelivering fully paid for appliances. I'm just writing here to have people aware of what they will be dealing with. I would suggest going elsewhere if you would like to get what you are paying for.

I was just on the phone with Christine. She's in charge of the delivery schedule. I wasn't too…read morehappy with what she was explaining to me that the delivery would come between 2:30 pm and 3:00pm as I asked for an early delivery when I scheduled the delivery. Also, when I paid for the delivery and when I was talking to the sales person, I asked for an early delivery. I am not happy already, and the appliances have not been delivered at this point. Christine said that there is nothing that she can do for me. I am the last delivery of the day. I was hoping that there would be something she would be able to do for me. The only thing she said is sorry. I was hoping that a company this large would be able to do something. I am very surprised that they're not able to help.

I have experience with this store for years. It was a good store and good customer service, What…read morehappened today I don't know. Very bad customer service, when I call them the sales person 3 times told me he is working for a percentage and he doesn't want to spend his time with me. Disgusting , no words. When I come to the store, the women sales person after 30 min. told me that she is working for percentage and she spend already 30 min, with me. Don't recommend this store today to anyone. Horror.

Came to this appliance store to check out some options…read more Despite the current reviews, I had a great experience. Employees were friendly.

The sales team was very knowledgeable and did not try to upsell us to more expensive appliances…read more They explained the pros and cons of the different models we were considering. Once ordered we got an exceptional delivery and installation service by Brian and his team. They were real professionals and very patient with us as we asked many questions. Overall a great experience when compared to the big box stores.

Chatelet is a "Wow" - the best kept secret in Toronto for elegant pieces that are unique and epic…read more Theresa, who owns Chatelet, is a creative genius who turns out gorgeous hand painted furniture that is truly one of a kind. Don't take my word for it - check out the stunning transformation in the photo below. The compliments I have received on everything I've purchased from Chatelet have been "OMG! That's gorgeous!" If you love elegant, romantic furnishings in the style of shabby chic, French country and/or McKenzie Childs that are truly unique for a VERY reasonable price, run don't walk to Chatelet and get started on creating rooms that are an absolute masterpiece.

Unfortunately, the start-to-end customer experience for me was riddled with unprofessionalism which…read morehas turned me off from supporting this store in the future. When I first came to the store, I was helped by her daughter who was polite, however, I was confused why she spent a lot of time ranting and complaining about her mom (the store owner - Theresa) to a stranger. However, I didn't chalk it up to much and moved on. Awhile later, after I bought a set of chairs, and the owner and I had agreed that her team will not re-paint the wood frame and I'll buy the fabric. This resulted in a mutually agreed discount due to the reduced labour in repainting and sourcing/purchasing the material. However, when my parents came to drop off the fabric, Theresa began back-tracking on our arrangement and tried talking them into paying more! She complained how much labour this project was going to take, and how much she undercharged us for the chairs. Moreover, she began complaining about sourcing trim for the chairs, which again, her daughter confirmed was possible in my first visit! My dad had to offer to buy it for her for her to stop complaining because she was making such a fuss about it, despite it being an essential step in any upholstery job. This all felt rude and disrespectful; why bother negotiating if everything flies out at a moment's notice? We continued on because we had already paid for the fabric and designed our living room with these chairs. We asked that the original chair's fabric be given back to us (for another project, since we paid for it anyways), which Theresa acknowledged. However on pick-up day we found out they had been thrown into the trash!! We were only given a "whoops, my bad" apology. Our family also works with fabrics and DIY projects a lot, so we had a good idea of how much fabric this project may take. We had specifically asked that any excess to be given back to us and we knew how much that excess would be. Upon pick up day though, the remainder was less than what we expected. Also, the wood frame hadn't been cleaned and was covered in dust. Not to mention she proceeded to complain during cash-out, again, how undercharged these chairs were and how she'll never do a project like this again. I simply cannot understand how someone can run a business like this. It's completely unfathomable to our family to ever treat a customer in this regard. However, at this point, we didn't care what she said/did because we were utterly done with this store and just wanted our chairs. The cherry on top though was seeing a recent post on her store with the exact same fabric from our chairs. Now mind you, this fabric is expensive and was from a family-run Etsy store in the UK, and from what I can see, is the only store online that sells it. I have visited the fabric stores the owner said she frequented when finding materials for my chairs, plus about 10 other fabric stores in the GTA, and none of these stores carry this fabric. Given the track record that Theresa has established (not responding to my emails, back-tracking on prior arrangements and trying to get my parents to cough up more money, complaining about sourcing trim for the job, throwing out the previous fabric despite being asked otherwise and not doing anything to rectify that mistake, and passive aggressively complaining about how she charged too little for the chairs throughout the last half of the project), I wouldn't put it past her to have taken a piece of fabric, without permission, for this new project. If this is incorrect, I'll happily withdraw my accusation, however the evidence is really stacking up. Save yourself a world of hurt, and go to another store.