I do not believe Reliable Tent knows the definition of "reliable." I have never experienced such poor customer service as lack of availability in a company this size. I spent a large amount on the Yellowstone Tent, which seems to be of excellent quality, and they did make it to order and get it to me in good time. However, I cannot set it up because they sent me the wrong combination of poles. When I called to remedy this, the lady I spoke with knew nothing and told me I could expect a call back by someone who does, two days later and still I have heard nothing. I have tried to call back but everyone seems to be out of the office and unavailable. I am already more than a week behind schedule, and no one will be able to call me until Monday, if I can even talk to someone then. Reliable Tent has made me become unreliable to the people depending on me. I would search elsewhere for a company willing to not only make great tents but also care for the people that invest in them. Spending this much money only to lose more is not a wise decision. read more

it would be nice if you could open a few hours on weekends for those of us that work week days unable to make it to your store

My husband has waited all his (he is 67) life for a tepee. We ordered his Blackfoot tepee in Feb and they advised he would have it the end of April, 1st week of May. Today is April27th, we received an email yesterday that is was shipped from Billings,Mt. We live in Bigfork,Mt which is in the other end of the state (8 hrs away). The box arrived today! I have called two or three times for info after we ordered and the young lady who answered the phone answered our questions with knowledge and authority. Thanks do not change your business model it is GREAT! read more

Hand crafted, quality tents and tipis. There is no one else to even consider for canvas designs. There is a reason they've been in Billings for 67 years. read more

My 12x18 canvas tent has been up for about a month and holes are already developing in the roof. The first week threads were coming loose from some seams. Very poor quality canvas and workmanship. Also, the fly flaps very loudly on the door side due to the way it is cut and/or lack of any tie down holes, so sleeping in any kind of wind is next to impossible. Winds have been under 30 mph the entire month. In short, I recommend you stay far away from Reliable. . read more

I bought my Reliable tent around 16 years ago and I am very satisfied. It has seen many family camping trips and through much harsh weather, from heavy rain to below zero cold and snow storms in deer camp. It's kept us warm and dry for many years and all without any problems. It's spent months setup in our yard with my sons using it as their base camp while they explored the neighborhood. I wanted modifications and wanted to add a floor a couple of months ago and they arranged for the transportation, made the modifications/ along with a couple of minor repairs that I hadn't noticed and made my custom floor. All for a VERY reasonable price. Top quality and excellent service. read more