Had cable and was told if I switched to fiber, it would run better and be cheaper…read more... So untrue, been member over 30 years and last few years not sure what has changed but they are going down hill fast. Fiber goes out 2 to 6 times a month, have had techs come out and few days later same problem. I would give them a 1 star but they use to be good a few years back and such a shame they can't get it right. And if you call them out you will be charged a service fee $85+ what the heck!!!! Might be time to shop around for a better service such a shame :(

Customer service is HORRIBLE!!!! Service was installed on November 3, 2025 hasn't worked since. But…read moreI received a bill already. Technician was suppose to come to the home from 3pm-4pm he calls at 4:58pm to say he just received the call. This carrier is ridiculous . The quality of service from the account manager all the way down to the call center is poor. If there were another carrier in the area they would do better........ I would not recommend a dog to OPTIMUM

UPDATE ON THE BELOW!!…read more The very morning I received a phone call from a Cablevision Corporate Executive for Public relations. We discussed the below issues and I was led to believe that they read the message, felt it important to talk to me, and began taking measures to correct the problems. I was pleased with the response and am changing their ranking from one to three stars. They are aware they have a big process gap here, and will work to change it over time. The only negative is that they don't know how long this will take. But they listened, understood, and said they would take steps to investigate and rectify each problem.. -------- My name is James Meirose and I have been a loyal and satisfied Cablevision customer for many years. This is the text of a message sent to their CEO: Up until yesterday I was extremely pleased with your level of customer service and the professionalism of your support staff. I am writing to make you aware of two things: 1. The lack of training and/or the bad attutude of your support staff as they responded to a problem I first chatted in and then called in about yesterday. 2. The fact that you have a gaping hole in your online support process that I am simply astounded exists in this day and age of technology. Details of item number 1: I was away from home yesterday and wanted to use the computer at the location where I was to access my Optimum e-mail. When I went online, my valid password was not accepted by the system, after several tries, and the website seemed to be telling me I was logged in, but had to enter my ID and password, which I did, and was repeatedly rejected. I went into a chat session with one of your customer support representatives. I explained that my valid password was being rejected. The rep immediately told me, without any other investigation into why a valid password was being rejected, that I would have to reset my password. He asked me to go to my cable box and get the necessary information about my account that he would need to help me reset my password. I indicated to him I was not home and had no access to my cable box. He immediately told me I was out of luck, and the password could not be reset until I got home. I told him this was a problem as I was not intending to be home until the following day and had urgent e-mails waiting that I needed to get to. After much discussion with him, his supervisor, and finally an actual manager, I was told that unless I got them the information I needed from my cable box at home, they could not help me log in. I repeatedly told them the password I was entering was my valid password and pointed out there seemed to be a problem with the website not accepting it. This fell on deaf ears and they kept on reading from their prepared scripts that I needed a password reset, and this could not be done as long as I did not have access to my cable box. I told then this was urgent and asked them to escalate my problem as high as necessary to get to a level where someone would fix this for me. The Manager said, no matter how high you go, no one will help you with this problem as long as you are away from your cable box. I got off the phone extremely upset, but--after a few more tries on my part, the website finally accepted my valid password and I got into my mail. There had indeed been a problem in the website; not with my password. I should have been happy at this point, but was and am not, and this leads us into item number 2. Details of item number 2: I find it distressing in the extreme, that your staff insists that unless you are physically able to access your cable box and obtain information, they cannot help you reset your password. Also that they make no attempt to investigate why the website is not accepting a valid password. This is 2015. They tell me that it is impossible to reset a password, no matter how high you escalate in support, unless you are physically present at the same location as your cable box. I shudder to think what would happen if, I had gone away on vacation for two weeks, and once out of the area tried to login from a remote computer, had a problem logging and called your support staff, who would tell me "Well, I guess you're locked out for two weeks then. .No one at any level in Cablevision will help you. It's our policy. You must be at your cable box. You're not, so you're out of luck for two weeks. Have a nice day!". This is archaic both in terms of your support process and in terms of your staff's attitude. Thank God in my case it turned out to be a web site problem, and I was finally been able to get in using my valid password. But what about if it had not? And worst yet, what if it had not when I was not going to return home to my cable box for days, maybe even for weeks. In extreme cases, I could see you losing customers because of this.

Horrible service. Internet goes in and out. They keep losing channels way overpriced if I could…read moregive a double zero. I would switch to Verizon. You're better off

I purchased a $75 Verizon prepaid hotspot device expecting a simple, standalone WiFi option --…read moresomething I could manage independently without needing access to the main account (which I'm only a family member on, not the account holder). I was told that once I used up my prepaid data, I'd receive an email prompting me to renew or purchase more GB. That sounded convenient -- until it wasn't. I returned to this Verizon store frustrated but expecting a quick top-up. Instead, I was told I needed to verify account info, which defeats the whole point of getting a separate prepaid device. If I wanted it tied to the main account, I would've gone through that headache from the start. I lost it when -- the employee asked me to physically open the back of the device to access info. I have nerve damage in my right arm and I was already triggered by having to be there... so I walked out. At activation, all I had to do was pay. But now that I actually want to use what I paid for, I'm being dragged through verification steps defeating the goal of convenience. I'm absolutely certain there are more options out there. I left that store saying I'd rather throw the device in the garbage. And honestly, I still might. Do better, Verizon.

Went today to pick something that I ordered online . First of all, verizon has some really good…read moredeals online . Have never seen such offers with T-Mobile or ATT. I switched to Verizon and it's the best decision I made . Nice service and super good customer service . This location was excellent . When I went in I saw so much crowd and was thinking it's gonna take time .. but saw so many VZ employees inside . There were atleast 4/5 employees helping customers .. I had to login to one of their terminals , and I got assisted in 4-5 mins . Loved their service . Il surely recommend this location to others..

Got here to exchange my old non-compatible extenders with new ones. The rep at the store seemed…read moresharp and focused just about work and not care for any pleasantries. She just answered to my questions and was not really willing to share any additional info. What was awkward being around in the store during this transaction was the silly argument she and another store associate who complained about not being able to go for lunch and how he was starving as he couldn't leave for lunch until she did. They just couldn't stop the mud-slinging at each other until a customer left. Wish I had gone at a different time and not been a spectator of their nice lunch debate.

This is likely my last month with optimum. I have been without internet and cable in New Brunswick,…read moreNJ for 2 days; I lost a day of work because of this unreliable service. For 2 days I have heard several different stories about the issue but there has been no official statement of an outage. It is hard watching industries die but with this level of service there is no wonder. Still no word on the internet so still not working.

Switched from optimum to planet networks and it's been nothing but great service. Blazing fast…read moreInternet and the few times I've had issues I call up and get a human almost immediately. Optimum destroyed service electric.

I switched as soon as Planet was available after one too many issues and price increases from…read moreOptimum over 17 years. The install was a breeze and the techs were top notch going over every detail of my setup. When I didn't want to use their equipment he said that's ok but he also left me the router they supply, it was labeled where I would need to make connections and then he wrote his name and number on the box in case I needed to switch it quickly. When my router went out late one night, instead of scheduling an appointment and waiting they connected me up in a few minutes. When a part of my system failed (POE) and I talked with tech support they decided they needed to dispatch a tech. It took longer than I had excepted and hoped so when I called back to get an ETA the Support Manager located the part I was waiting on and personally drove it to my home. This is not something someone else told him, he took action because he cared about his customers. The company may not have the polish of a big company like Optimum but they shine like no other because off the nice, caring and hard working people who work at Planet Network.

I've been in this Tmobile location several times in the past and received good service - prompt…read moregreeting and acknowledgement even if the staff was busy, and and true effort to help me resolve whatever my issue, concern or goal was - whether it be problems with my phone, purchasing a new phone, etc. Today I stopped in only to purchase a phone charger. There were 3 reps/sales people there, all assisting other customers. I took my time picking out a charger, sat on the bench waiting for someone to finish up with customers to help me, ring the charger up, etc. Except no one ever even acknowledged my presence even while looking right at me. I put the charger back on the shelf and left. I said to one rep "I'm putting this back." Again, a blank stare with no words. I'll go to Walmart and buy one. Three stars for today's experience is generous, but as I stated, I've been here before and had better overall experience. I note that none of the familiar salespeople were there. Perhaps they've changed staff.

Want to share experience with this store wi the all of you. Went to get my T-Mobile screen…read moreprotector replacement that I paid for in August of 2022, which I have gotten a new one about 7 times at this specific store in the past two years with no issue. Spoke to Ibrahim that day and he said that I couldn't get the screen protector as it was put on another number on the account, which was odd in itself considering I never had an issue before. He said the only solution was to purchase a new one for $30, complete rip off and scam. Next trip I went because the T-Mobile insurance (assistant) said I could drop off the phone to the authorized retailer, so I decided to do that since I wanted a receipt that the phone was dropped off to them. Immediately, Shay gave me a direct attitude and told me that they don't do that there. We asked to speak to the store manager who was present at the time John E., he also said that they don't do that there and never has. Why are we lying to customers and giving bad referrals? Please don't ever treat people this way. Screenshot is attached of what the T-Mobile Protection 360 tells you to do with the phone. This is a corporate owned store, we did ask to speak to the District GM and was told no by John E. I do not expect an automated reply to this and expect better from any company overall.