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    Reliance Wireless

    2.6 (5 reviews)
    Closed 10:00 am - 8:00 pm
    Updated over 3 months ago

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    Verizon

    Verizon

    (15 reviews)

    $$

    I can't give zero stars, but if I could, I absolutely would. I showed up after calling Verizon…read morecustomer service three times in one day, each rep telling me to go in-store to fix my refund issue. So I did, only to wait around for 20 minutes just for the so-called store manager to tell me she couldn't do anything. Then that same useless, unprofessional, unproductive, and downright unpleasant-to-look-at fake redhead Karen manager; dismissed me in less than two minutes because they were "about to close." She didn't even try to help, she just brushed me off and literally walked away mid-conversation. " stating there's nothing she can do". After the headache I went through with Verizon all day, this was the final straw. The customer experience was beyond pathetic, and that manager made sure of it. If she had shown even a shred of effort or basic human decency, I might've remembered her name but honestly, she didn't earn that courtesy. This whole experience was a complete waste of time and solidified why I'll never try Verizon again. Please if you can travel to another Verizon store do so. you will get the respect as a customer and avoid the rude/ unreliable management here. Miss red head Karen who looks 50 do better!!!

    Just bought a new iPhone and like it (so far). Traded in old one. We had a nice techie help us…read more Third time we have been to that store for purchases. My complaint involves the fact that the store doesn't have a restroom for customers. They claim that it's store policy not to let anyone in the back since they might steal phones, etc. while they're back there. That is possible, but I don't see why one of the employees couldn't go back there with you and stand outside the BR door while you use it. For us to get there, it's an hour drive. It's not just the drive but you're in the store for an hour or more while they transfer stuff from your old phone to the new one and do updates. I am an old woman and old women have to go frequently. I think it is ridiculous and even inhumane not to have a restroom for customers. Have cameras up in the storeroom so that they can see what people do back there! (not in the BR, obviously, but I'm sure they aren't storing phones in the BR.) There is a way around this instead of being literally inhumane.

    Reliance Wireless - mobilephones - Updated June 2026

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