DCILM contracted to replace my front steps, veneer on the landing and associated railing at a cost…read moreof several thousand dollars. The railing replacement went well - unfortunately the masonry work was problematic. Issues included: Failure to keep scheduled appointments with Client; failure to advise Client regarding delays for scheduled appointments, poor subcontractor selection (characterized by their failure to return to finish the original job); failure to supervise subcontractor activities; failure to manage the construction schedule; failure to come to the job site when scheduled and communicated to Client; failure to keep the Client apprised of delays and corrective action; lack of responsiveness to Client inquiries (telephonic or via email); improper selection of materials (brick and mortar); damage to landscaping during construction; failure to correct damaged / buried sprinkler heads post-construction; improper installation of brick with respect to step pitch resulting in water accumulation, algae growth, and creation of a safety hazard; improper installation of brick on facings; improper mortar mixing resulting in fracturing of installed mortar and unacceptable time to "complete" job (over three months). These failings have resulted in a significant safety hazard and are the proximate cause of a subsequent rebuild. The quality of brickwork was / is unacceptable, was recognized as such by the owner and I received repeated assurances that steps would be taken to "make it right". I worked with the owner of DCILM for over a year to address structural, safety and aesthetic issues with the rebuild of my front steps to no avail. As a result, I must now rebuild the previously paid-for project. The overall experience was extremely poor, ranking among the worst contractor performances I have been a party to over 40+ years and 10+ homes. DCILM is competent in general irrigation matters and limited installation of sod. I do not recommend them for services beyond those core competencies based upon my experience and I will not consider using them again for any service.

DCILM recently installed a stone block retaining wall system and new sod to create a usable series…read moreof terraces in our backyard, which was previously an overgrown hill. They did a great job and we now have a tremendous amount more usable space. We are going to ask them back to replace our front yard sod and install an irrigation system. Very hard working and dedicated crew.

I found Miguel on Thumbtack. He's been hired 100+ times there and has 94 reviews with 4.5 stars. Go…read morecheck that out. I hired him for basic lawn mowing for my parent's neglected yard and he did a great job. Always called me back and even sent me photos after he was finished.

Very disappointed with this company... Nothing Magical about a shattered auto window in the…read moreaftermath of services performed. Magic provides landscaping service for our neighborhood. About an hour after services performed in front of my home I notice my right passenger window shattered. (On the side that his crew was working) Called the owner. Miquel came out to inspect the next day. He was very defensive and basically said if i didn't see his crew cause it and they didnt admit it.(in which they didn't nor did they notify me that it'd happen) - They would not assume responsibility. He kept stating its "Never Happened Before". Yes, i understand "accidents" DO happen. I am certain it was intentional at all. He asked me if i actually saw it happen? No, but the next time they are near my property i will definitely be on the lookout. $200 to replace.

McBrayer did a fantastic job fixing the leak in my irrigation system. He was on time, very…read moreprofessional and kept me informed of all he discovered and fixed. I would highly recommend and use McBrayer again!!

After the moving company ran over our sprinkler head in the house from which we were moving and…read morewhich is on the market to be sold, I needed a quality repair company that could do the work quickly. Kevin is such a professional, and he took care to fix the valve quickly and properly. I highly recommend that you work with McBrayer Lawn Care for your irrigation needs! Thanks for your work, Kevin!

No follow through on design promised. Marina didn't bother…read moreto reach out to me as a client. She may value some customers but that was not my experience with her.

I requested an appointment to start new services. Waited for 2 hours but they never called or…read morearrived. They might be good but my luck with them was not.

Josh came out to look at our leaky sky light situation. We discussed some patch work we did several…read moreyears ago and he said we did a really good job. The problem was the sky light was not installed properly and caused leaks. The heat and sun has dried our caulk and cracks have formed. Caulking like we did before would be necessary when new leaks form. We wanted his thoughts and appreciate his honesty. He did not try to sell us something we did not need but explained the situation so we could understand. We look for contractors that are knowledgeable and honest and he rocks. We would highly recommend him.

It's 5:15pm and my daughter is home alone. I get a call from my wife that a car is in the driveway…read more I call my neighbor that was working at home. She had to stop working and went to talk to the roofer that said he had an appointment with me at 5:30. I live by my calendar and I did NOT have an appointment. Some telemarketer gave RRG my address and they were waiting in my driveway while I was at work. The roofer had my phone number, but didn't even call me. I tell him on the phone to email, but he insists on coming back next week. His 1 and only text to me was "Don't waste your time." so I'm passing this on to all the other future customers... Don't waste your time. I have talked to many roofers, and he was second to worst with customer service. I went thru my doorbell cam recordings and found the guy. Why didn't he just call me?! You can see the phone in his hand, and he has my number... Edit: look at the company response. This is their customer service. Maybe they will learn from this experience, call/text the next customer about time of meeting, and treat the customer with respect. I serve my customers, and I respect their time and decisions.

I hired M and G Landscape, and while Miguel is a good guy and his work is generally satisfactory, I…read morehad a major issue with trust. He assured me he would return to finish work he had omitted, specifically pruning about 30 plants that were left unaddressed. Unfortunately, I made the mistake of paying him upfront before inspecting the work. After I contacted him, he apologized and promised to come back, but despite multiple attempts to follow up, he never returned. My advice: either don't use him or, if you do, never pay until the work is 100% complete. Unfortunately, this one was on me.

Miguel came and trimmed all of our front hedges, pulled out two dead bushes and made everything…read morelook great. They were on time did a great job. They were able to work us in very quickly! We will call them again!

I want to give a review for Sarros Landscaping. Phil and his team totally transformed my current…read moreyard into the dream yard we didn't even know was possible. First, we had a nice backyard, but we had a yard that sloped to the house that never grew grass very well and always suffered with some drainage issues. Phil recommended and put in a paver potio that included great looking stones, firepit and pergola to give it character and style. I cannot say how much we love this patio. We cook down there with our grills/smokers, we have weekend fires in the fire pit for s'mores and cooking, and we love to just sit and relax as we hear the birds and watch the kids play on this transformed area. Second, we bought the house for the yard in the past for the trees and adventure, but our kids wanted grass to run/play. This is where Phil recommended putting in a retaining wall and leveling or backyard (with appropriate grade for drainage) to put a beautiful grass filled yard. This involved lots of prep, grading, tree removal and planning but the results are amazing. Phil not only put in zoysia grass and planned plants, replants, and beds all around my house, but had the new sprinkler systems put in to help water the investment. Phil also put grass all around the house and even put in yard lights (which I have always wanted) to shine on the house and tree canopy's which makes things look so great at night. Phil even helped me put in a tree swing between two trees since we had to take out a dying tree that we previously had a swing on. Third, and most importantly, Phil is great to work with... I am an engineer so I am detailed and I want to discuss things regularly. Phil ALWAYS had the time to talk, plan, and make sure that we were lock step in what we were doing with the yard and what the expectations were from both parties. Lastly, when the job is completed, Phil doesn't go away. He still welcomes calls to check on things, come look at the job and make sure things look right, and give advice on anything that his team has helped put in. When you invest in something that matters you want to give it to a person who is going to care about your investment as well and that is what Phil does. I have a high standard of how I want things to look when they are done at my house. Many times I do these things on my own because I can do it well. I have also learned to hire people who are qualified to do excellent work because I know I won't regret it for the years to come when I look at that investment over the years. Investing with Sarros Landscaping was a no brainer. We love our house, our yard, our new way of living, and I can't wait for the years to comes being out there and enjoying the outdoors.

We had a huge retaining wall replaced and decided to have a stone patio with a fire pit built for…read moreour yard. Phil and his crew were professional, prompt, and responsive. Would definitely use Sarros Landscaping for other projects. Outstanding job!

Yard irrigation system installed December 2011. Very pleased with bidding process. Received 5 bids…read moreand Upgrade was very competitive. Installation crew arrived promptly, completed the job in 1.5 days. Sod/grass was reused and/or replaced as needed. Follow up questions/inquiries have been pleasant and handled properly. Awesome customer service with office staff & install crew.

In my opinion, I would avoid this company. We chose them because they were the lowest bid, and now…read moredeeply regret our decision. First, we solicited bids last Fall ('16). We had a second baby due on Christmas and were hoping for the project to be complete before the baby came. Upgrade assured us this would not be a problem and promised to have the job finished by December 31, 2016. However, work did not commence until February '17. The project included (in part) installation of raised beds, grading, sod preparation, and formation of an area to install a children's playscape. During the bid process, Upgrade came out to review the backyard and we discussed our general plan. Upgrade recommended that they install a woven fabric weed barrier in the playscape section, to be covered with cedar mulch. Within this section is a gorgeous, one-of-a-kind dogwood. This dogwood serves as the centerpiece of the backyard and is supposed to offer shade for the play area. However, just recently, the dogwood's leaves started turning brown. It is clear that the dogwood is dying. I did some research online and it appears that these woven weed barriers apparently destroy the soil (oxygen depletion, etc.). We had no idea, as we totally relied on the apparent expertise of Upgrade. We are doing all we can to save the tree, but it might be too late. In my opinion, a landscape contractor would (or should) know the damage of a weed barrier installed all around a tree. They did not and it has been awful. At this point, we are not confident that Upgrade would fix this problem. Why? Because there are multiple other problems that were addressed but never fixed (i.e. all talk, no action). We notified Upgrade of these glaring defects and the owner, Chris, came out. Chris confirmed the problems and explained that the project supervisor had committed many errors in the past, committed errors on our job, and had since been terminated by Upgrade. Chris confirmed that the grade work conducted by Upgrade was defective and leading to water running into the garage foundation. He promised to remedy this defect. I called on multiple occasions to see about this issue. Nothing happened. I also notified Chris that Upgrade had transferred a significant amount of clay and rocks from one side of the yard to the other side (as part of building the retaining wall). Upgrade promised to remove this rock and clay (or cover it with proper soil) at a later date so we could lay sod. As part of the bid process, Upgrade gave us a quote for sod installation. However, they never returned any inquiries about performing this part of the job and left part of the yard untenable for sod installation. During his visit, Chris admitted that the soil was unacceptable and promised to fix this defect. Nothing was fixed. We also hired Upgrade to select and install an irrigation system for a series of raised garden beds and turf zones. The nozzles were wrongly installed in the grass/turf section, leading to the water being sprayed over the fence into neighbors yards. The initial garden irrigation lines were woefully insufficient and did not provide adequate coverage for the garden plants. In addition, we also hired Upgrade to install a RainBird control panel. However, the RainBird was not wired and did not function. Chris confirmed and admitted these mistakes and promised to remedy these defects. It took weeks for Upgrade to return, but to their credit, they eventually came back to wire the RainBird, fix the turf nozzles, and attempted to fix the garden irrigation lines. Unfortunately, the garden lines repeatedly disconnected at the connections, leaving the lines to just blast water directly into the air. Bottom line: Upgrade (and owner Chris) were professional enough to come out and see the problems in person. But this took WEEKS and multiple requests. And when they finally came back to repair some of the defects, those repairs fell short. Yes they wired the RainBird, yes they fixed the nozzles, and yes they attempted to fix the garden irrigation. But they failed to remedy the more significant problems (grade, untenable soil). They promised that they would return to remedy the problems. That did not happen. I have zero confidence that any further conversations with Upgrade would result in them fixing the problems that the owner himself admitted and promised to fix. They refused to come fix problems that the owner promised to fix himself - I can't see how this dogwood issue would be any different. Thus, at this point, I simply wanted to convey my experience and opinions and caution potential customers of using this company.