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    Remedy Psychiatric Services

    5.0 (3 reviews)
    Open 7:00 am - 8:00 pm

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    2 years ago

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    Serena Shong, NP

    Serena Shong, NP

    1.0(3 reviews)
    5.3 km

    If you happen to have Serena for appointment, run away fast !!!!! My first gynecologist appointment…read morewas with Serena and it has been the worst experience ever. It was so bad to a point that I decided I will never use Sutter health in future. She refused to answer any of my questions. For example, the reason I did gynecologist visit is because I had unusual Vaginal bleeding (not during period). When I ask Serena what can cause this unusual vaginal bleeding, she does not give any potential root causes but saying: "this bleeding is normal, you never had it before is because now you become older, when people become older, their body changes". At the time I was 28 years old... Besides, after she realized I never had Pap smear, she got my agreement to do one, but turned out to be she collected my Endocervical sample and use it for STD testing????? Finally I had to make another appointment with a doctor in Stanford health care and got true advises and true Pap smear from the doctor.

    I did pap smear several times by other doctors previously, everything goes well. However, this time…read morewith Serena, she was not glad to answer my any questions, no patience. After pap smear, when I walked out the hospital, so painful! Just like dysmenorrhea which lasts 1 hour, I even can't stand, just sit there for One hour. Then when I went to restroom found also bleeding. This is the most terrible experienced that I hace so far. Not recommend her.

    Sandra Odenheimer, CFNP

    Sandra Odenheimer, CFNP

    2.7(12 reviews)
    6.4 km

    Reneged on her quote back in 2012: "Here is the information…read moreyou are requesting regarding an estimate for the elective procedure to treat sebaceous hyperplasia on your face. As you know, it is a non-covered treatment by your insurance and this is simply an estimate of the costs. The diagnosis ICD9 code is 706.9 The CPT procedure code is 17110C The cost for destruction of 1-5 lesions is $100 and for each additional 1-5 lesions it is $100. However, I originally quoted you 1-10 lesions which I will grant you this one time only. For example, if you decide to treat 20 lesions it would cost $200. Any future visits will be charged per 1-5 lesions for $100, thus removal of 10 lesions would be $200. " I was double charged. Ended up paying $100 twice. $200 for 10 lesions.

    I agree with what another reviewer said about bedside manner. I waited over 30 minutes for my…read moreappointment and when she greeted me I tried to ask her in a friendly manner, "Have you had a busy day?" and she just said, "Yeah I'm running behind." No apology or "thanks for waiting". During the appointment she seemed cold and a bit awkward. There was a small knat in the room and she kept trying to swat it while I was talking...giving me the impression that she wasn't listening. Pretty unprofessional. She asked me a bunch of questions; I felt like I repeated some things more than once (did she not hear me the first time?). At the end of it she basically said, "I don't really know" and said she could prescribe me a corticosteroid if I wanted it to see if it would work. Great. Thanks. I also had a secondary question about a skin problem on my toe, and right away she said "Oh you need to do to podiatry for that." She didn't even LOOK at my toe before saying that, and she didn't even offer to try and take a look at it. I'm pretty sure it was a bacterial skin infection, which I'm fairly confident any decent dermatologist would be able to diagnose. The fact that she didn't even offer to look at it was highly irritating. Thank you for wasted time and money. 0 stars if I could.

    Remedy Psychiatric Services - nursepractitioner - Updated September 2026

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