At least this florist is consistent--consistently bad. My husband ordered the "autumn treasures" bouquet from FTD for me for our anniversary, which looks lovely on the website. Instead, I received a different bouquet. From the FTD website, I would guess what the florist was trying to approximate is the "bountiful" bouquet because the flowers arrived in a ceramic pumpkin. A pumpkin. With a "Boo!" sign sticking out of it. It is bizarre that the florist did not catch the error because it was clear from my card that the flowers were for my anniversary. And, although ceramic pumpkin flower arrangements have their place, it usually isn't attached to a romantic anniversary card.
In addition to filling orders correctly, another weak suit of of the florist is making bouquets that match the pictures of the bouquets on the FTD site. Although I wouldn't say that my bouquet is ugly, per se, the florist did not include any of the nice, expensive flowers that are shown in the FTD picture. Instead, there are only carnations and daisies, and gold spray-painted greenery. The effect is something you might find on a reception desk at a retirement home. Or on the principal's desk in an elementary school.
Finally, I did not even have the element of pleasant surprise to make the flowers appear more beautiful, if even for the moment when I realized my husband had remembered our anniversary. The florist called me at work to check how long I would be there (the flowers arrived late in the day, despite not being ordered on the day-off) about an hour prior to actually delivering the flowers.
It wasn't all bad--I'm sure that my husband and I wouldn't have laughed nearly as much if the beautiful bouquet he had actually ordered (and paid for) had arrived.
I would stay away from this florist, and also FTD. FTD obviously is not instituting quality controls on its florists, so you never know if you are going to great florist or terrible one when you order through the website. read more