Care, quality, access for a continuing care community, life care, this is a great place. My parent…read morelived here for twenty two years and was extremely happy. It's a community and everyone.There is like family.

DO NOT LET ANYONE GO HERE!!! My dad had surgery at near by Sentara hospital. After being there…read morefor over a month he needed to be transferred to rehab. From the moment we stepped in I knew Westminster wouldn't be good. From smelling like pee, to dirty carpets it was gross. My dads care was anything but questionable. He lost the ability to use his arms and required him to be fed. First day the nurse brought the food in and left. When we advised he'll need to be fed they said "He can't eat on his own?" First time we met the Dr he thought my dad had battled cancer. He obviously mixed up charts. Lastly, my dad was struggling with pneumonia. I came in Sunday afternoon to find him struggling to breath. I asked the nurse to come and check on him. It took them two hours to come in. They had to call 911. He then stopped breathing in route to the hospital. SO PLEASE....DON'T SEND YOUR LOVED ONES HERE!!!

Heatherwood is a such a beautiful community. The staff is friendly, caring and knowledgeable. The…read morewarm environment makes me feel at home.

There has been a lot of good staff leaving and the new nursing director doesn't know what she is…read moredoing. Making bad choices that can be life threatening.

I have many years of experience with Goodwin House Bailey's Crossroads. My grandparents were…read moreresidents there for many years, first in independent living, and later in skilled nursing. My parents moved there about 12 years ago when my mother's Alzheimer's was making it too challenging for my father to care for her. He moved into independent living (where, at the age of 90, he is still living with my stepmother), and my mother moved into skilled nursing. She received wonderful care there and was treated with respect. When she passed away, the staff on her floor cried and showed us great compassion. One of the things I'm most impressed with are the many activities planned there. Recently they had a Moroccan festival, where they learned about the culture and customs. They had Moroccan food at dinner that night, and they even brought in belly dancers. The units are nicely appointed and maintained. The entire building and grounds are lovely. The staff is friendly, making a point of getting to know the residents. It's comforting to know my father is living in a place where he is safe and will be well cared for.

If you want your family member living in a place where they aren't taken care of and every week…read morethere is a problem then chose this place. It's enjoyable to every week have to question what they are doing there. It was unreal the the excuses, the stupidity and incompetence of people on all levels there from the director of the entire place down to the hairdresser and telephone operator. You could never get anything done by calling just once it required follow up after follow up. It's all very glossy on the outside but it hides rottenness. Ask for information on what services are provided in assisted living they can't provide you with one. *See Angies list for similar experiences as mine. * They like to blame family members for being difficult because you expect the nurses to do their job. For example bathing, clothing not on backwards, proper medication, getting the person down to get their hair done, being treated with respect by physical therapy. Doctors who can't call you back, who have medications being refilled at all different times and amounts. If you want to put your entire fortune down with this place and then continue to pay $5000 a month as well for a place that doesn't have enough staff or proper oversight, management, or procedures come here. Oh, and they also like to use the excuse -- well you know it's the memory - using that to blame or make excuses for their staff who do not do their jobs. One time my family member was waiting for the hair dresser to come pick her up. She say and sat. Thevstaff ciuldnt take tge time to see her sitting on the couch there and tell her they werent coming. The whole management of assisstedbliving which is full of memory issue people is confusing bevause there is no oversiggt, lead nurse, lead manager actively making sure things are done right. And i dont think there thirld world staff is trained well at all in how to deal with memory issue patients. And as for doctors they misdiagnosed what was wrong with my family member giving her medication that made things worse. It's not a good place.

This started with a 3 fusion neck spine, Inova Alexandria Hospital then Inova Mount Vernon (IMV)…read morethen Alexandria Rehabilitation & Healthcare Center (ARHC). At IMV I had one-on-one with PT (physical therapy), OT (occupational therapy) and SLP (speech language pathology) therapies, eight days, 21 hours. If I am wrong and the first day did not have any therapies then there were "only" 18 hours. That is real rehabilitation. ARHC is not rehabilitation. There were seven full days, the first was Friday and and absolutely no therapy on that Friday. All ARHC therapies are half hours. l add two more just to help things so there are better; that's 4 hours. To make it "fair" I'll chop off one IMV day to get them equal; that's 15 hours. ARHC is 27% compared for the same numbers of days. Rehabilitation? At ARHC I do not know if there is any SLP at ARHC; I did not get any SLP. The PT and OT staff are pretty good but have an environment not easy. Most have two or some even have more than two patients and few patients are just sitting on a chair. The "gym" is small and and the equipment very few, not good. Two exercise bicycles, a new one where the hand bar and pedals have no connection, strange and never to use again. An older and much better but the LEDs all gone so the therapy used their cell phone and tells a few things while someone else is doing something slow and more time. Most of the time were with 3 pound dumbballs, watched and counted but after twice done almost alone. The balance board was also good with the therapy placed to catch if I stumbled or let me between two rails. I've had bowel problems. That cause was not the ARHC staff. The problem was that after the mess it took more than 10 minutes to not get help with the red button. There were about 30 feet from my door with about four staff were chatting real loud (if not screaming) and I left my door not wearing any pants going to the other end to the desk at the hall end. Someone caught me real fast (not physical) and got back to fix it. That helped clean me up but it took more than a day to get the toilet and floor "reasonably" clean but not really clean. The food was the worst I have ever had. To be honest I am very picky and that does not mean that I what I like is what most people do like. But how could every patient get exactly the same thing that every one gets? How well do almost everyone think cooked food that is barely warm is OK. Some do actually have warm parts, but only in the middle and bottom on the plate, or you learn that you can get your plate heated in the microwave with those who bring and take the food. I like oatmeal cereal, when I cook it as the box says and use some milk and sugar. I tried them several times and spit them out. They were mostly cool not warm, sticky, tasteless, some lumpy, other times ground to nothing. I like scrambled eggs; these were OK and I ate all even if not warm. I ate about 20% of what I was willing the entire time I was there. The last full day I had a dizzy like never before and they put me in a wheelchair. They use a cuff and my heart was about 80/50 or 50/80. They sort of said I needed to eat if I wanted to live. I think that's enough. george.shaffer@comcast.net

Alexandria Rehabilitation and Healthcare Center is a safe, secure, well-maintained facility with…read morecaring staff that delivers compassionate, person-centered care to their patients every day.

We like this facility very much but the main problem we encountered here is that there is a nurse…read morenamed Ophelia. Ophelia runs the on-site medical clinic at The Fairfax. She is quite rude and does not seem at all interested in helping the residents if they have a medical question. She has either there a very long time, too long, and it's time for her to retire. It would improve the clinic to have a helpful, knowledgeable and cheerful medical professional head up the clinic. Most everyone else who staffs The Fairfax are wonderful. The presence of this nurse hinders interaction at the clinic and is a very negative aspect of The Fairfax.

The Fairfax is an amazing community. Offering Independent Living, Assisted Living, Memory Care and…read moreSkilled Nursing. The teams go above and beyond and care for our residents.