Pretty below average experience. The good is that they keep their tenants alive, have a clean…read morefacility on the surface, and do provide a decent range of enrichment activities. That's where they get the second star. Now the bad: The facility consistently failed to perform laundry tasks, despite advertising a weekly schedule. There were cockroaches in our apartment. The facility failed to restock critical medications for our tenant. They nickel and dime you for every single item. And finally, our family caught an aide employed by Brightview (Salem, I believe) yelling at an aide our family privately employed. Unacceptable and unprofessional behavior. While they present as a clean and welcoming facility, I would recommend looking elsewhere.

Excellent, knowledgeable and outstanding. The doctors, nurses, techs were phenomenal. Their…read morecontinuous care, expertise and commitment to their patients quality of care is highly commendable.

If I could leave no stars, I would. They do not care about their residents. Residents items are…read morealways missing or given back weeks later, but don't hold your breath. The manager, Mary Akua Kwakye, has zero knowledge of what is going on in her department. Every time she was asked a question, she had an excuse and tried to blame someone else. Zero accountability for anything that is going on.

My mother has been at this place for little over a year and I'm giving up, I tried to be…read morecomprehensive and tolerant, but the way this place runs is very deppresing. Horrible service, lazy stuff, lack of care.

From the first time I stepped foot inside of the Annandale facility, I felt that this was the place…read morefor my mom. From Galina in the front - she is a gem!! - everyone for the entire 1.5 years that she lived there - was wonderful. Every caregiver was always kind and compassionate and really cared about their residents. I asked one of them once if they had to take naps when they got home...the answer was "no, I really love my job". The place was definitely a home of loving and caring folks. After she died (2 weeks ago) they were very absolutely wonderful helping me wrap things up. Thank you to all of them.

Professional, clean, great location, kind staff, tasty food and great activities for residents.read more

My mother is currently at Leewood. It is one thing after the other. Her bed constantly breaks. The…read morebed loses power and can't move up and down. Their solution on fixing the bed was to slap black electrical tape on the cord. The bed is obviously very old and the bed frame is rusted. After she was there a few days we were finally informed that she was there. She was there for factures in her leg and hip after a fall at home. I sat there and watched her cry from the pain only to be told that her pain medication had to ordered and had not arrived yet. Then she had to use the bathroom they couldn't get here in a wheel chair. They told her they would be back with a larger bed pan. After I arrived and went to the nurses desk a CNA came in and said we know she is holding it but we can't get her to the bathroom. I said she can't keep holding it and they put a diaper on her. After putting a diaper on her and she urinated and had bowel movement it took 40 minutes for them to change her. Today the phones are not working. So I will have to drive there from Culpeper to check on my mother. So really this place deserves no stars in my book. Don't let your loved one stay here.

Poorly maintained facility...most employees here seems to hate their job or careless about their…read morepatients. It's like watch some scary movie and I work as healthcare profession I wouldn't send anyone here for whatever reason.

In preparation for my surgery on June 24, 2025, I called Home Instead in Annandale (first company…read moreon my list) and spoke with Ms. Pamela Phillips. Ms. Phillips provided me with thorough and helpful information regarding the company and the home care I would need following my surgery. On the same day, she followed up with an email and attached documents. A couple of days later, she even came to my house to hand-deliver the documents in person. Following our telephone conversation, I was very impressed with Ms. Phillips professionalism and dedication and felt reassured that Home Instead would meet my home care needs and didn't look any further. I was right. The Home Instead dedicated staff provided me excellent home care and drove me to the doctor's office as needed. In addition, they kept a diary on my care and needs. Their assistance was vital to my smooth recovery. I recommend Home Instead very highly.

If you are looking for home care, especially for a loved one suffering from dementia, I would…read morestrongly recommend starting with Home Instead. Pamela Phillips was a wealth of knowledge, support, and dedication when we were looking for assistance. I ended up speaking with a total of 4 potential providers in the Northern Virginia area and am so glad that we went with Home Instead. Pamela provided insight into what to expect from a caregiver, empathy for the challenges my family was facing, as well as recommendations for other facilities/options solely based on our family's best interest. The level of personal involvement and investment from Pamela was top-notch.

I've been coming here for a few months following a car accident and the care has been life…read morechanging. They treated my upper and lower back and neck, but the biggest relief was for a pinched nerve that was so painful I couldn't sleep. They have several different methods for treatment. I've never heard of dry needling until coming here but it was exactly what I needed. I usually don't like getting poked but it's really not bad cuz the needles are super thin and don't go that deep (like a tad bit more than acupuncture). If u have any stubborn problem areas, u gotta come here and try dry needling!! The team is incredibly knowledgeable and truly cares about their patients. They're also very organized and handled all the insurance details flawlessly. I've already recommended them to friends and family!

I needed a Physical Therapist near to where I live. When I searched on Yelp, I came across NOVA…read moreRehab Corp. Since it has a 5 star rating, I decided to reach out to them and to make my first appointment since they also accepted my health insurance. They have evening appointments so I had a reoccurring appointment every Tuesday & Thursday at 4:45 pm. Their office is located in an area of other office buildings and right off of Little River Turnpike on the 1st floor of the suite. I love how I never have to wait and usually they take me before my appt time, this is very important to me so I appreciate it! Dr. Timothy Yun is very friendly, professional and knowledgeable. Dr. Yun took time to address my needs and provided me useful exercises and tools. I love how engaging and friendly the staff is! I appreciate the various conversations with the Doctor & staff made it very enjoyable experience. They also have another office located in Centreville, VA in which they are also open on Saturdays. I can vouch for the 5 stars on Yelp, it is well deserved! And yes, of course, I recommend them!

I am enormously grateful for this company. My mother in law very suddenly needed 24/7 caregivers…read moreand we were in a panic trying to find a company to meet her needs. Luckily we chose to use BrightStar. The owners are outstanding. They were calm and understanding in what was a very stressful situation. Even on a Friday night they were available and they were able to quickly schedule caregivers around the clock. All of the caregivers have been competent and compassionate. Our minds are at ease knowing my MIL is being taken care of so well. I 100% would recommend this to anyone that is looking for care for themselves or their loved ones.

I would give one star based on my bad experiences; however, I also had a few aides that are decent,…read moreso I feel 2 stars is fair. Some examples of my experiences with them in the 8 days that we used them: We called the nurse there and was advised to take my husband to ER on a Sunday night. She advised us to cancel out aide the next day because my husband might be admitted. It turned out that the ER visit was not necessary so we returned home around 4:30am. I called their 24-hour hotline and was told by Patrick that he would contact the scheduler at 7:30am to see if we can get our aide back. When I finally got up in the morning after an exhausting night, I called back and found that Patrick didn't contact the scheduler at all. He only did it after I called and told me that the earliest time that an aide could come was 2:30pm. My husband's diaper/sheet was saturated with urine in the morning and I am not strong enough to change him. I had to call another agency to get help. They sent someone over in 40-minutes and helped me clean up my husband. That was an extremely unpleasant and stressful experience. We talked to Brightstar and one of the aides, hoping to have her sign up for more shifts with us. They insisted that it can't be done, but the aide was puzzled because she clearly had the availability. One aide was sleeping on the job, another one had many issues and I told them that I'd rather take care of my husband myself if she was the only one available. I emailed a few people at Brightstar (including the scheduler) about changing the hours from 12-hour per day to two 4-hour shifts. A few days later, I got the new schedule, it still showed 12-hour per day. They claimed that it's hard to get the same aides for the fixed shifts because they all work for different agencies. We had a revolving door of caregivers the first week. The new agency found fixed aides for us in less than 2 days and promised that they'll be the same for the remainder of the time that we still use them (unless any of them are sick or have emergencies - which is reasonable). It CAN be done! My husband (who is in hospice) is very happy with the new aides and I am relieved that I no longer have the headaches dealing with the issues associated with Brightstar.

I had an endoscopy and woke up after the procedure to foot pain. They admitted my foot had "tapped"…read morethe door frame. Turns out my toe is broken and foot bruised. And now they are saying they are not responsible because I kicked my foot - while unconscious!

This is a truly great center. All of the staff went out of their way to make me feel comfortable…read morewhen getting my EGD. I am a nervous patient but I felt in good hands. The facility was pleasant and clean, the doctors and staff were caring, and things were run efficiently with very little of the wait time that often happens at doctors offices. also worth noting, Dr Potru who did my procedure has been an excellent doctor and really helped me through difficult health issues that other specialists did not spend the time to address. overall i highly recommend this practice.

The people they send to give the person a shower twice a week, and do occasionally light cleaning…read moreand laundry, are totally unqualified, and could care less for you as a human being. They vacuum, but leave dirt on the floor, I they see some spilled milk on the floor, they totally ignore it, If you ask them to do something small to help you, they say: oh no I can't, it is not part of my job, yet the job they supposed to do , they do the minimum, and take no pride in it.They don't have the time to wait for the laundry to dry, so they take out and fold the laundry , while still wet, it has been a horror story all around .I don't know if it is a matter of training, payment to them, or what. I had one decent aide, but for whatever reason she was not getting paid, she told me about it, and I inquired. Well , she was taken away from working and helping me. The whole situation needs serious attention and change. .