Michele Pilon was AMAZING!! She was polite and pleasant during my visit. She made the experience…read moreenjoyable.

Jesse Williams went above and beyond for me. I wasn't sure if I was in a good position to trade in…read moremy vehicle for another one, so Jesse walked me through and answered my many questions. Sometimes I needed the answer rephrased so I could understand, and he was very patient and kind about it and never condescending. He also helped me by suggesting responses to common dealership questions and tactics, since it had been a while since I shopped for a car. I haven't settled on a car yet, but when I do, I'll be giving Jesse a call. He's polite, professional, and gave me straight answers and didn't try to talk me into something I didn't want or need. Go see Jesse. You'll be glad you did!

The branch manager is awesome. I have had great success indoor banking here. ATM's are newer.read more

Arrived at the bank within just a couple of minutes of them closing at four o'clock however my maps…read morelisted this branch as closing at 5 PM which is why I chose to go ahead and drive one hour to get there to handle something on my sons account he's a student at UF otherwise I would have gone to a closer branch before driving to Gainesville three different girls came to the door while at least five customers were still doing business in the bank the final person was so rude she would not to open the door to talk to me but she open to let another customer out and refuse to let me come in RUDE!! Zero stars

Very Professional employees but it was Friday and pouring rain . I'm 75 weeks walker , therefore…read morethe employee ( she ) had to leave her teller post to HOLD THE NON HANDICAP DOOR . But they were booked !! Finally near 5 Pm Jeffrey did help me open a new Chase checking acct . But the wait on debit card was very long because I needed it immediately. I had just fallen VICTIM TO A HUGE FRAUD TO ALL MY 7 accounts at TRUIST AND GETTING THEM UNBLOCKED WAS ONLY POSSIBLE BECAUSE I KNOW MY INVESTMENT BANKER. I WAS OUT OF TOWN ( adult son in Shands hospital w Brain tumor. Thank you for continuing help . Kathleen R Rossin # 538103907 new cA 786 897 9684 Debit card was mailed to my hotel . Thanks

Went to bank @ 37th Place to get some paperwork handled and pick up a new debit card…read more Was met almost immediately by Mike Williams Branch Manager. Mike was friendly and helped me with everything I asked for. This bank almost feels like a country bank. 5 stars

I have a number of accounts here and found this to be a great bank with great customer service.read more

New staff, extremely helpful! Quick and very attentive - none better!!!!…read moreGreat Bank!

All of the bankers are down to earth unlike any other bank, and they are so helpful with anything…read moreneeded

Everyone there is so kind, helpful, patient and accommodating. If you ever need or have business…read morewith WellsFargo, this branch is definitely the one to go.

I have been with this bank for 3 years. I general they have been good to bank with with positive…read morecustomer service. The on line banking is a bit frustrating and difficult to use at times. Recently their online banking has been very frustrating with one banker actually lying as to how replacement of my debit card would proceed and in addition telling me there was no one higher than her that I could speak with. The next day I spoke with a different banker who told me that my new card would be on it's way on Friday and then found out the following day the care wouldn't be leaving their facility until Monday. Very frustrating. I am now looking for a new bank!

I can't stand when I have issues dealing with money. I especially hate when I have to consider…read moreaccepting a disadvantaged situation because it is not worth the FIGHT to make it right. I face this with most most banks! Wells Fargo has consistently made my banking experience positive. We all have our days, but Wells Fargo (staff/management) has been my advocate more than any other institution. The staff they hire and the managers they promote continue to deliver on this experience for me. The 43rd Street Branch has one of the best managers in Neil O'Connor. This branch also has my new favorite Banker, Benjamin Bravine. I work with a senior citizen who asked me to bring her to WF.to get control of her accounts. She was cynical about online banking and refused technology. She did not know what to ask or who to speak with. She felt helpless. Benjamin took his time and connected with Mary. He went beyond filling out an application and made her concerns his concerns. Mary left feeling empowered (and important). As we left the bank, I realized that I wont be hearing from Mary about future banking frustrations. For a milisecond, I pretended to relate to the "teach someone to fish...." concept, but in reality, I just made her appointment (with Benjamin).

I was encouraged again by BoA customer service. John Gaylord - I hope that's correct - was great. I…read morewas seen a little later than my appointment time, but John even stayed after close to assure the process I wanted was explained and completed. As I waited in the lobby, I was told John was wrapping up with another customer. I was happy to be kept in the loop. Thanks BoA. It was much better than the 13th St branch.

Horrible bank and staff. Wanted to charge $7 to cash a BOA check. We don't have, and don't want,…read morean account at this bank. Sad state of affairs when they don't trust their own checks