I strongly advise you not to use Rb Housekeeping/ Blaqq Slay Cleaning ...whatever name they're using now. They make you sign a contract before they will schedule any cleaning appointments but then they don't honor the contract. I signed up for weekly cleanings, and the minute they finished up, Renee (the owner) would be asking for the next week's pay, sometimes even before they finished the current week's cleaning. Throughout the 2 short months of weekly cleanings I had scheduled, the "team" couldn't make the appointment at the predetermined time due to various family emergencies - 2 separate car accidents - one "deadly" and both happened while the team was on their way to my house. Several hospital visits stopped progress as well - parent had a heart issue, daughter had a baby and a surgical procedure. One of the team member's mothers passed away. Another relative passed away. These personal tragedies all happened within a 2 month span.
Their cleaning was below average, but sometimes acceptable. I have never seen our bathroom mirrors look so bad! They cleaned around things, rather than picking up, for example a lamp, to clean under it.
Most importantly, they stole $120 from me, claiming they thought it was supposed to be their tip. When I talked to the owner about it, she apologized profusely and said she'd reimburse me on their payday which was 2 days away. If one of my employees stole ANYTHING from a client, I would be there hand-delivering it back that very day! She said she'd send it to me via CashApp. She didn't. Then that following Monday when the team came to clean, Renee told me they were bringing the cash and would take a picture of where they would leave it for me on the counter. They did not bring it. So Renee told me she'd send them back over the next day - Tuesday. They did not. So once again, the owner said she would send them back on the next day - Wednesday. They did not come back. So Thursday, I fired this company and told the boss, Renee, that I wanted my $120 stolen cash back, plus the $145 that I already paid for the next week's cleaning. She ignored my calls due to another family emergency. I told her that if I didn't get my money back by the end of that workday, Thursday, I was going to write a very honest review of her company anywhere I see it advertised. She then told me she'd make certain her assistant paid me. She did not pay me. So here it is Friday, and here's my very honest review.
They claim to be licensed and insured, but if that were true, their insurance would have covered the theft. Hopefully you can learn from my mistake in not vetting them properly before hiring them.
h, and I should mention that the last time they cleaned my house, they did it (unsatisfactory) in under 1 hour! I know because I get a text from the guard shack when a vendor goes thru the gate. I would givethem zero stars if I could!! read more