I received a prompt response from the owner, Andrew. He was very thorough in explaining the details of his services. There was on delay in scheduling an appointment and there was a timely arrival of a staff member. I never once had to overshadow her cleaning process. She took the initiative to move throughout my home paying close attention to details. I am thoroughly pleased with her work and professionalism. My home never looked better when she left. I look forward to her returning. Thank you First Class for your "first class" service. read more

While I did not use this company because my housekeeper was able to do most of the work, their response time was amazing and their pricing was one of the best. I would use them for future needs without a doubt. I was very impressed with their professional responses. read more

After reading the positive reviews I decided to book a move in / post construction cleaning with First Class Cleaning FLA. I originally contacted the owner, Andrew, who provided me with an estimate that seemed fairly priced. Once I was ready to book the appointment Andrew was out of the office and advised me to contact the office. I used the online portal to book and to my surprise the estimate was higher than Andrew had quoted. Although I was hesitant to book because of the inconsistent pricing, with all the positive reviews I decided to schedule the appointment anyways. Rosy arrived 15-20 minutes after the booking which was scheduled for 9:30am, no big deal. She was very sweet however, there was language barrier. Nonetheless she was prepared with using a translation app. Doing a walk thru of the empty residence, I pointed out everything that needed to be cleaned (walls, fixtures, blinds, floors, cabinets inside and outside and closets) this took probably another 30-45 min going back and forth using the translate app which got a bit tedious. I left the residence for her to clean and requested notification when she was close to being finished for me to inspect. Close to dinner time maybe around 7pm I had returned to the residence without receiving any notification on Rosy's status. When I arrived she was by herself still cleaning. What she did clean looked amazing however what she did not clean was definitely noticeable. I was extremely surprised that only 1 person came to clean because this was suppose to be a post construction, deep clean, which would require more than 1 person IMO. Nonetheless, I pointed out some blinds she failed to clean in the master bedroom where construction was had. In front of me, she took a rag and did a superficial wipe down (she did not clean the blinds individually therefore there was still residue left on them). Also noticed the sconces on the stairway were not dusted and she did a quick wipe. At this point anything I pointed out that she had missed felt rushed. Before I could finish my inspection of the cleaning Rosy left! For the next hour I took photos and videos of me wiping missed areas throughout the house and sending them to the office. They suggested Rosy to come back the next morning to finish the job however, this was scheduled for the job to be completed on the same day and I had movers scheduled the following day. Therefore, I declined their offer. For the next few weeks I received consistent follow up text messages eager for someone to return to complete the job. At this point, the services I needed were incomplete since it was for a move in deep clean and now I was moved in. I repeatedly declined their offer as it just seemed to be a hassle and inconvenience with trying to sort out belongings and feel settled in. At a certain point Andrew reached out to me and he was apologetic but again requested for me to send the same photos and videos that I had initially sent to the office of my dissatisfaction with the job. By this time I was annoyed and wanted to be done. I resubmitted the photos and videos and attempted to negotiate on pricing. I came up with a reasonable amount IMO which was half off. Instead Andrew wanted to note every little thing that was not done and minus the cost of that from the total. In the end, we came to agreement of cost. I made a few suggestions such as having more cleaners to come so the job could be executed as expected. In summary, I'm sure this is a good company however, for my needs it was less than satisfactory. read more

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Went on Yelp on Sunday night requesting quotes for cleaning needs. Immediately got a call back from owner Andrew Small. We went through the details and I explicitly advised that the work should begin Wednesday at 9am after he proposed Tuesday as I had a busy morning on Tuesday; he agreed. I paid a deposit and set up my access code for entry to my home for the cleaners for Wednesday as I would be out of town. Fast forward to Monday night, Andrew calls my phone at 10:47pm and texts me (I was sleeping of course) and says cleaners are coming tomorrow (Tuesday) at 8am! This again, is after we agreed upon Wednesday at 9am. As I'm in virtual meetings and presenting at 8am today (Tuesday), my door bell is ringing incessantly and Andrew is texting me that his staff cannot access my home! I requested and received a refund for my deposit and will seek services elsewhere. There are a lot of cleaners looking for work. Totally unprofessional, disorganized, no regard for someone's sanctity calling at 11pm at night and then just sending people without confirming. Very disgusted with this lack of attention to detail and unprofessionalism. read more

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This past weekend I ended up experiencing a predicament I would never wish on anyone. One of my tenants moved out of one of my properties, and the mess they left behind was astronomical. As soon as I was handed the keys back, I immediately searched Yelp for a cleaning company, and First Class Cleaning FLA stood out above the rest based on their reviews. As soon as I requested the service, I received a phone call from Andrew Small, the owner, who quickly helped me schedule an appointment for Saturday. He was friendly, helpful, and throughout our dealings his level of communication was top notch. A perfect example of this took place on the day of the job. Once Saturday came, his staff was incredibly punctual. Sadly, because of the aforementioned predicament the young lady who was to do the cleaning recognized quickly enough that it would be a tall order for her, and contacted Andrew, who immediately got in touch with me. He quickly informed me another staff member would be on her way to replace and get the job done. And that's when Yenny came into the picture. She was incredibly. When I returned to the property it was an entirely different place from the one I was handed by my tenants. Yenny was able to bring it back to life, and make sure it sparkled again. She was incredibly detailed. A refrigerator and a stove oven, two areas of incredible concern looked as good as new. She even took the time to removed some incredibly hard marker marks that had been left behind on the refrigerator's door as well as the cabinet doors. In conclusion, Yenny's work and Andrew's service are magnificent. I highly recommend First Class Cleaning FLA. This was my first time hiring them, and it certainly won't be the last! read more

I was very pleased with the service from First Class Cleaning! Booking was easy, with timely communication and transparent pricing based on my needs. A $40 deposit was paid via Zelle to confirm the appointment, with the remainder due after the service. Blanca arrived an hour early but spent dedicated time cleaning our 2 bed/2 bath apartment! This was my first time hiring a professional cleaning service, so I wasn't sure what to expect. I walked her through each room to highlight focus areas, and she brought her own supplies (though I offered ours if needed). She was friendly, thorough, and great with our dog! She spent four hours deep cleaning, and the difference was especially noticeable in the shower glass door and the stainless steel dishwasher--both looked significantly better. I also asked for the outdoor patio to be cleaned, and I appreciated the company reaching out to confirm the small price adjustment before proceeding. Looking back, I wish I had been more specific about certain areas, like the bathroom mirrors and shower, which were missed. However, that was due to my lack of direction--not a fault of the service. Overall, expectations were met, pricing was fair, and the quality of work makes it something I'd happily book again quarterly or bi-annually! read more

They responded quickly to my request and the cleaner arrived on time! She did an amazing job, worked hard and did exactly what I asked her to do. read more

First Class Cleaning FLA - Home Cleaning Near Me

I rarely leave reviews, but First Class Cleaning did a deep clean on our home this week and we were absolutely blown away. We had Rocio, and she was friendly and personable. Her attention to detail was incredible. We've been unhappy with a number of house cleaning companies in the past because they clearly cut corners in an effort to get on to the next house, but she did an incredible job. She even made the kid's beds (which we didn't ask for and would have never expected) while cleaning their room. We were incredibly impressed, and we'll be requesting Rocio every time from now on. read more

I only live in Ft Lauderdale part time and I'm not overly familiar with the area. I needed a cleaning company to clean my condo and found First Class on Yelp. They did an amazing job cleaning my condo and I will definitely use them again in the future. Very professional, friendly, accommodating and trustworthy. Reasonably priced and very responsive. Was able to schedule the cleaning within a few days of requesting and specifically on the day I needed it. Cleaner arrived on time and with their own cleaning supplies/equipment. Highly recommend them! read more

The communication was very good with the owner, Andrew. The staff he sent cleaned the house very well. It was a reasonable price point.

I used these guys for the first time on short notice, they came the next morning and the owner Andrew responded so quick and did everything I asked, he also stayed in contact with me the whole time. Rocio did our first cleaning and did a great job. They even do laundry! I definitely recommend them to anyone. read more

First Class Cleaning FLA - Home Cleaning Near Me

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My typical cleaning company was unavailable for my move-out date, so off I went to search for an alternate. Booking with First Class Cleaning FLA was a breeze. The website is very user friendly and they send you e-mails reminding you of your upcoming appointment. I do wish I had gotten a little bit better communication though. I don't recall getting told the name of the person who would come to my home. The girl hired to clean, Maria, showed up to my place, in uniform and ready to work, but it felt awkward that I didn't know her name beforehand. Maria went straight to work and did a thorough job, so much so that my neighbor who was moving the next day ended up hiring her, too! Awesome really. She also had a very calming presence, which I heavily appreciated because when you're moving out, it's insanity everywhere, and well, I had movers and boxes and so much going on that day. Price was a bit higher than expected, but that doesn't phase me given the quality of work. I will say that I was surprised to receive a text from Andrew regarding payment. I was under the assumption that everything was just charged to the card on file. Seems they have other options, too, that can save you 3%. Grateful to have been told that, but I still chose to use the card. It was just easier. Anyway, I am happy with their work and would recommend them. I had no issues whatsoever. I'm all moved out and ready for my next adventure. read more

Very happy! Started with a great follow up and Andrew has been very easy to work with. Just had a deep cleaning for a very fair price. Detailed Pictures were sent at end of job and easy method of payments. Highly recommended! read more

Andrew was able to send a cleaner on fairly short notice. House was fully cleaned and the communication was great throughout. Really good first experience with them-will be scheduling regular cleanings. read more

They do an excellent job at a very fair price. We love our cleaner, who made sure to understand exactly what we wanted. She has great attention to detail and is very thorough. Most appreciated of all, they always show up on time and ready to go read more

Hired them to do a deep cleaning and not only did they offer same day service, Rosario? did an amazing job. Their name represents the type of service you get - First Class! We plan to hire them for monthly cleaning services. Extremely satisfied! Thank you!! read more

Highly recommend! From my initial request for pricing to the final interaction, Andrew and his team were professional and wonderful to work with. The services were provided in a timely manner with great communication. I was very happy with them and will use this business again. read more

Tremendous experience dealing with Andrew and the staff. A+ communication. He responded right away when booking, and the person providing the service was friendly and thorough. Fair pricing, too. Highly recommend. read more

Super impressed with First Class Cleaning! Andrew returned my call right away, was really helpful, and got me scheduled quickly. The person who came was on time, super nice, and did a fantastic job. My house looks and smells amazing! I'll definitely use them again in the future and recommend them to anyone who needs a solid, reliable cleaning service. read more

Jenny was on time cleaning was perfect. Everything held to a high standard at all of the cleaning supplies that were necessary. Definitely recommend use them for cleaning the house for my move-in. I am also going to use them for my move out in my old house. Andrew was very helpful easy to communicate with answered all my questions flat rate no hidden fees highly recommend. read more

First Class Cleaning provided truly first class service. Communication was great and they were very responsive. Most importantly, they did an excellent cleaning job. I'd definitely use them again. read more

Thrilled with the job they did at my mom's house. There were a few false starts, folks called out sick for the first appointment we had scheduled and then the second. However, my mom and I understand things happen. We like to support small business. The third time was certainly the charm. Given the job and attention to details, we're hooked and signing up for a monthly service. Thank you, Andrew, Paola and team! read more

Leadership is very communicative and the cleaners are on-time, friendly and thorough - I'm just wishing EVERYONE'S prices were a bit lower because I used to have the same work done, pre-COVID for 60% of the current rates. read more

They were quick, efficient, friendly, and did a great job. I couldn't ask for more and will definitely be booking regular cleanings!

SCAM ARTIST! Andrew (the owner), told me the Groupon I ordered does not cover their 3-hour minimum..which was not mentioned on the Groupon at all, so He charged me an extra $40. He hung up on me at this point so I called Him back saying I would do it, then rescheduled me because His crews called in sick. No, it's because He has no employees within 2 hours of st. Pete/Tampa because they all quit on Him. I don't know how He can offer His services to an area when His only employee (CeCe, very sweet) lives in Orlando. I told Him my main concern were the bedroom carpets, he said no worries. CeCe shows up and states She doesn't have Her shampoo cleaner because Andrew didn't tell Her I needed carpets cleaned. I said forget it I'll just get a refund, to where Groupon is investigating this service and Andrew told CeCe He will not be paying Her at all for Her time. He is a classic Miami scam artist. All the good reviews are purely for CeCe. Terrible business & terrible owner. read more

Andrew responded right away and fit us in on short notice. Pricing was very reasonable for our 3500 sq ft home. The girl who cleaned was very nice and did a wonderful job. She was here quite some time, however, seeing that she was alone, that was to be expected. I highly recommend First Class Cleaning. read more

Needed a one time cleaning as a present for my girlfriend. Very easy process that was tailored to her apt. Great value, very fast, and the apt is the cleanest I've ever seen it. Thanks First Class read more

I requested a quote for a move out cleaning and got the Best in town!!! I did not book online I called, and Andrew took care of the estimate right away. But you can book on the website customizing your options and frequency. Rocio arrived earlier than expected (not the usual in the Miami area), very profesional, friendly and courteous. Listened to my concerns. She was thorough and went above and beyond taking care of every detail. The apartment looks bright and shinny, like new!!! Extraordinary job Rocio! Value of the service is great! The whole process from estimate to final payment through your preferred option couldn't be smoother. If cleaning your house is what you need, contact FIRST CLASS CLEANING FLA, look no further! Thank you Andrew and Rocio!! read more

Very thorough cleaning service. Staff was very polite and detailed. Very happy with the work. I would definitely use again.

Honestly I would give them zero stars. They honestly suck. They seem very nice over messages but do not live up to what they promise. They have canceled on me multiple times. You will set a time for the cleaners to come but they just don't show up. My first cleaning the lady completely pretended to clean the floors did not dust anything and finished my apartment in less than an hour LOL. When complaining to Andrew and Mary the owners, they promised they would have someone come clean the missing spots. They were unable to find me a cleaner to do that but we're able to find me a cleaner to clean my entire home and I still have to pay. LOL I'll attach pictures of my conversations with the owners and all the spots the housekeeper missed which were basically my entire home. Al read more

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HORRIBLE HORRIBLE service. DO NOT HIRE! They PRETENDED to clean, they DID NOT actually clean! Please do yourself a favor and hire someone else. This "company" is the absolute WORST I've ever dealt with. They send inexperienced, non-vetted cleaners, who do not know how to clean. The condescending owners do not stand behind their "policy" to finish the job. They charged us for services that were not done. They arrived 2 hours LATE! Left early and DID NOT finish the agreed job. The people were so lazy, just stood around playing on their phone. The ABSOLUTE WORSE was... they damaged my newly painted walls. One of the cleaners leaned on all the walls while playing on her phone, and left blue streaks ALL throughout my newly painted apartment. We had to pay $3,000 to repaint all the damaged walls. Please do yourself a favor and STAY AWAY FROM THIS HORRIBLE service, you will save yourself the headache. read more

Horrible communication No show 1st appointment Rescheduled for another appointment Never received the confirmation of the 2nd appointment so I had to call the owner 3 times before he called me back to tell me she was on her way. I do not recommend this company at all read more

Great communication and excellent job cleaning. Reasonable prices. Great company! Highly recommend!

Terrible cleaning, garbage left out. Did not clean sink, bathroom or floors. My daughter was horrified at filth. When i complained they did not take responsibility. I will never use or recommend. Disgusting. Horrified that people like them Previous to this they canceled several times Unreliable read more

First Class Cleaning FLA - Dirty sink - Home Cleaning Near Me

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I'm giving them 3 stars as unfortunately the cleaning crew that I got did not do it's best to clean my studio apartment. I was very clear at the time of requesting the device about the size of my apartment and when they arrived that info was not related to them, and they seemed a bit annoyed about the Javi t to clean what was asked of them. To be honest the service was just ok. They also left dirty dishes, didn't clean the kitchen or closet windows, or window ledges, or the bathroom cabinet. One of the people on the crew seemed to be in a hurry to get it all done and was annoyed at me asking to clean a few things that he had not. He was also a bit rude to the other employee. Not sure if a different cleaning crew would have different results, or overall this is the modus operandi. read more

Ultimately, a move out cleaning is all about recouping as much of your deposit as possible. I got it all back. So A+. Add to the fact the communication is great, you can't go wrong here peeps. read more

I needed a next day service to deep clean my elderly father's apartment. Andrew was able to accommodate with his team at 8am the next day!! The apartment had not been cleaned in 6 years - truly his staff (I think their names were Jennifer and Steven) did a fantastic job. I would 100% use again! read more

I had post construction clean up. They were very thorough and professional. I was very happy with their service and would give them a high recommendation read more

We had a deep cleaning done after some home renovations. We had been gone for a couple months so there was dust everywhere. They scrubbed the kitchen tiles behind the stove, wiped down bedroom baseboards, and made the place spotless. The cleaning staff walked through each room to take note of areas to focus on. Very happy with the results! read more

First Class Cleaning FLA - After they cleaned dust balls under the bed and baseboards all around! They even vacuumed the fabric headboard. - Home Cleaning Near Me

Very nice job on my move out. The place is spotless. Reasonable cost. Bery easy to work with.