I should preface by saying that the managing team has been completely replaced since like March…read more(corporate is still the same), but my review is/was for the clowns running the previous administration
I am trying very hard to not be one of those types that just blasts out poor reviews, but for some reason people only respond to the stick. The fundamental problem with Parq is the incompetence of the management: specifically, R, C and L.
I'll start with the bad: Flooding. If you absolutely need to stay here, please DO NOT LIVE ON THE GROUND LEVEL. There were a number of people whose places were flooded due to heavy rain, and it seems like this happened every time it rained without fail. many units as result had (minor) flood damage. I get that these things happen, but the challenging thing was that management was constantly asleep at the wheel, slow to respond, if they did anything at all.
To build on the theme of irresponsible management, a lot of the problems stem from both having no sense of urgency, but also lack of staffing. Keep in mind that this is a big complex, there are at least 200 people living here, but from what I can tell there were only two maintenance guys, and I only regularly-ish saw one of them. Maintenance requests: I feel like I put in relatively few maintenance requests when I was here, probably a total of three. The first time my maintenance request went unanswered, and I only got a solution because I happened to walk through the lounge area and spotted the maintenance guy lounging, so I was able to ask him in person about my problem. The second time I had a request, I put it in the portal, and somehow a day later it was marked as completed, even though no one had come to visit my unit. I had to call the front desk in order to get them to send someone. The maintenance guy was late by over an hour, and didn't offer any apology. i asked him about it and he had a bad attitude. he said was the only one covering the building for the whole day. This is kind of nuts and equally Parq's fault. The final time I put in a maintenance request (hot water running out), they claimed they did something do fix it, but it just flat out didn't work.
The elevator seemed like it was out of order almost every week, so this is also something that they should fix, though i didn't see many disabled people here so maybe it wasn't a priority for Parq. the mail room was in a state of constant chaos
As alluded to, the biggest problem was the staff. It's honestly, I think, not so much that they were actively malicious, they were just so, so stupid and incompetent, though they did lie about things as well. They were actually surprisingly bad at business as well.
For instance, there was one time where my car battery had died. I went to the office to ask them if someone could jump my car. This seems like a fairly normal request, right? So he tells me, he can't jump my car because he doesn't have jumper cables. Well, no problem because I have jumper cables. I told him this and suddenly the excuse became "yadda yadda well actually i can't help you because of liability reasons". ok, i didn't believe him at this point, but why lie? why not just say that to begin with in the first place? this was just one of many negative experiences with the staff, word count prevents me from listing all
When it came time to renew, I actually was open to it. However when i asked Parq to give me an offer, they gave me one which was bad. When I asked them to give me a new quote, they just flat out refused. I want to say that maybe they were being lazy, but there's also the possibility that corporate limits their ability to negotiate. Still, I'm placing that on them since i didn't feel any sense that they were trying to get me a good deal, or give any consideration despite the fact that they were lousy managers. i offered multiple ways they could sweeten the deal (not just on price) - all rebuffed.
The good: Parq itself is fairly new, I think less than ten years old. other than the fact that it seems to get flooded a lot, the quality of the building is quite nice. i don't know if it's the case for every room, but my unit was cool in the summer, warm in the winter. the finish of the floor, the countertops, is all generally good and in decent condition. the building itself looks good, though it'll probably need a fresh coat of paint soon. the gym is just alright (one or two things were perpetually broken when i was there), but the pool is nice.
The other good thing is that I successfully got my security deposit back after less than thirty days, even though i was expecting some sort of protracted battle with these jokers
To Fogelman: I really hope you terminated the previous staff. The bar for property managers is low to begin with, but these guys really should not have been employed by anyone. I also think you should lower your rates for covered parking, since it seems pretty empty in there, could be utilized a lot better.