They could improve on customer service. I requested help on a project and talked to them (Dave)…read moreabout coming to perform the work. Never heard back after sending the address where work was to be performed. If you can't perform the work, there's nothing wrong with saying no.

Everything was as good as it gets and exactly what you hope for when looking to redo your home's…read moreflooring. Randee was very good with walking us thru our options and her crews workmanship is flawless. We went with premium LVP downstairs and carpet upstairs and on the stairs. The installs (up & down) were scheduled on separate days with a couple days in between for us to adjust.

I had the pleasure of working with this awesome team to replace my nasty carpet with hardwood. I…read morestopped in for an onsite consultation to see the selection twice. I talked with various members about durability, resell value, repair, and durability. I went with oak in a colonial matte finish. I was able to schedule both my delivery and install around my busy schedule. My primary installers were Antonio and Isais. They arrived on time and their work was impeccable. They were friendly and accommodating to the fact most of my family was home. When they were done they cleaned and checked with me to make sure everything was done to my satisfaction. I would definitely recommend them and use them again.

M&M was fantastic to work with. We found a wide variety of samples to choose from and had ample…read moretime to compare prior to making a selection. The carpet was on a slight back-order, but we were kept up to date with frequent communications regarding schedule. The carpet was installed in one day and the finished product was perfect. Jose and his team did a fantastic job; even vacuuming the entire area prior to leaving. In an age where service is hard to come by, M&M really stands out for the quality of the product, installation, communication and service. Wouldn't think of using anyone else.

Bought a new construction house. Floor was installed Had…read moresome issues, the crew came out fixed, promptly, friendly, professional, most of all respectful. Every house is going to have there issues discount flooring will be there to help Thank Discount and Thomas

After a few years my vinyl plank flooring started buckling and coming apart. I called them and they…read morecame to my house in a couple of days looked over the flooring. They said they would do some reseach and get back to me in a few days. I called them after a week of waiting and they were still researching and would call me back the next day. This went on for 2 months. After the initial call they never called me back. Finally after me calling them weekly they came again to look at the floor with a representative from the manufacturer said they would see what they could do for me and call me in a few days. That was in December and I haven't heard from them.

Great company and dependable services . friendly stuff and we highly recommend this company ,,,read more

From the owner: We Offer A Wide Range Of Custom Flooring Services.read more

Several years ago, Humberto Metz fixed my wood laminate floors where my old, incontinent dog had…read moreruined a whole section. Humberto took out the damaged pieces and replaced them with perfectly matched flooring, so nobody ever would have known there had been a repair. It was amazing to see! A couple of years later, I had no hesitation when I needed to replace all the carpeting upstairs. I called Metz Flooring and they got the job done quickly and beautifully. Thanks for gorgeous floors throughout the house, Metz Flooring!

From the owner: Metz Flooring, Inc., located in Charlotte, NC, is a 100% customer-oriented business, providing…read morequality flooring installation that is timely, fairly-priced, and durable. We regularly visit Dalton, Georgia (the flooring capital of the world!) for trainings, networking, and mill tours, to make sure our installation standards and product offerings stay updated, relevant, and on-trend.

I've been a long time costumer of Pro-tops. It has always been great working with them . They have…read moreunbeatable pricing for Cabinets, countertops and flooring. Yuriy and his team have great product knowledge and extremely helpful with any project we have going on. They will be my Go to from now on. Keep up the good work!!!

We called them to remodel master bathroom. Natalia & Robert (Contractor) came to the house to look…read moreat project and then we went into Pro-tops & picked out counters/cabinets, received our estimate and we agreed on price & start date. Natalia set up text with herself, Robert & myself. TILE: Robert suggested we go to Flour & Décor; we went there & had a horrible experience. I tell Robert about the experience at Flour & Décor he said "Well you should have gone to the ProDesk" Why did you NOT tell us that before we went. PAINT: told to pick out paint color we go Lowes & get color & I tell Robert paint we want & he states they only use Sherman Williams Paint from their store so we wasted our time. He said to rehang accessories is NOT in the contract. I asked him to hang mirrors & he agreed but said "Customers always want things for free". My husband hung all other accessories. Robert is contractor but he subs out to Daniel which in turn subs out his work mostly to Spanish speaking people which was hard to communicate. During project saw Robert about 3 hours total & Daniel maybe 6 hours total. The Electrician put a NON GFI outlet which is not straight by sink & the other outlet he put high up so cover does not fit. I told Robert about the outlet; Electrician came back & fixed it & put GFI by sink. The drywall guy comes & leaves my windows open in bathroom & leaves out the back door with all the gates open & does not notify me. Between him & Electrician leaving a huge mess on floor. I complained & Robert said "Well that is the way a construction site is". The next week the Plumer was supposed to show up & no show so I text Robert & his response was things happen so my hubby came home from work for nothing. Next was Gus tile guy with his men & tile and shower came out great. He was a no show one day. Next up cabinets were installed but counters the holes not correct so Natalia ordered new counters & they were switched very quickly. Then painters showed up & they worked hard getting that bathroom into shape. We did have a problem with a wall & the corner trim was pulling up the paint I texted Robert and he never texted me back but painters showed without notice which I was not available so they came the back next day. The painters hung the lights, painted walls, baseboards & hung the mirrors. Robert shows for a total of 10 minutes & took a few pictures & left & never heard from him again. NO one did a final walk through in which if they did would have realized that inside marble on step of shower had not been caulked & beyond wall by the shower where the counter ended is an opening. They put flat paint on all walls & it already dirty & not using that bathroom yet all you have to do is lean against it & it leaves a mark. When Natalia was here collecting money, I asked her why bathroom was painted in flat paint & she said she never heard of that either. Robert told her he would NOT repaint the bathroom. Pro-tops are responsible because that is who the contract is with. I just want everyone to know what kind of service you will get when you when you remodel with this team. Natalia said she wanted her field manager to come to look over everything but no one has gotten back to me yet. As for Robert the way he does business I do not care for & if something is wrong you fix it and make it right, period! If you want to remodel, I would make sure it is not his team because he really will have no interest in your job. Robert was hardly around during project & his communication was lacking in sometimes no texts back, calls or one-word answers. In the end the project came out beautiful with the help of the Tile Store in Matthews, Natalia for being kind and professional, Tile installers (Gus and his people) & painters (they did a lot of work getting those walls ready). Also, to my hubby, who now has to repaint the entire bathroom in semi-gloss because they refuse to repaint it. I had to shorten this due to character limitations for Google Review and everything is not in full sentences due to that. They go by two different names. So be sure to look under Pro-tops when looking up this company. I only looked up Complete Kitchen and Bath by Pro-tops and people are leaving reviews under Pro-tops.

This store has very poor customer service. They have one salesperson. I had located my selection…read moreand then had to wait 35 minutes to have a sales order written out so that my product could be cut. I visited the store on a Tuesday morning with only 3 total customers and it still was an unpleasant and disappointing wait time. I will not return.

Great service here! Little difficult when there is only one employee in the store and multiple…read morecustomers, but Kevin genuinely cared about helping us pick the exactly right carpet.

Searching for flooring that is discontinued at another business. Associate in Charlotte store…read moreidentified a similar product from another company, and the samples were virtually identical. She contacted the Matthews store and finding the product in stock, was able to help me. At the Matthews store, associates went above and beyond! Special thanks to Kera Freeman and her coworker! Very pleased!!

Order samples which was not a easy task. After ordering some. Received an phone call to call before…read moreto set the day for pickup. I did that and was told it was ready for pickup in a few minutes. Stop by to get it and was told it was not recommended and I should go with snap and lock instead. They would hold until I made a decision. Came back the same day to pickup what I order only to fine out they only had 1/2 the amount on hand. ???? Jerked around. Made 2 trips and ready to install this weekend. This is the last time they will get my business. Weeks later and no flooring. Got my money back which was charged day one.