Carpet &amp; Rug Superstore

(17 reviews)

I had a rug that needed cutting, bonded and cleaned. They drove down to SC to pick up and again to…read moredeliver. It looks beautiful! They did a great job! It was a thick silk/wool and Zakar bonded by hand. The price was very fair. I highly recommend them!

Its always a gamble buying a rug online, even though, i had a pretty good idea of what I wanted…read more However, I have to say that the customer service went beyond what is normal. I had an instant response to a rug I inquired about. Not only that, but they organized for me to have a facetime call so I could see the rug as I was unsure about how the color would look. These guys were super nice, they rolled a number of rugs out as i was talking to them, and honored the price of a similar rug I was looking at. They sent the rug out that same day and it arrived promptly and looks amazing. 10 stars for this business wouldn't hesitate to buy again. Its hard to survive as a small business these days but I feel that its important to recognize those who embrace customer service, responsiveness and easy of communication making it like a friendly local business. Thank you magic rugs

Charlotte Rug Gallery

4.5

(8 reviews)

I've purchased some rugs from this business. Mr. Vahid is one of the best business owners I've come…read moreacross. I'm super happy with my purchase and I will be coming back again!!

I had an amazing experience with this company. Their rugs are beautiful and great quality. They…read morehave been consistent in their philanthropy within the community the community as well!

Ashley Outlet

1.9

(24 reviews)

I'm very disappointed with my experience at Ashley Furniture Outlet. The sales practices are…read moredeceptive, and what I received was not what I was shown or promised. I DIDN'T BUY THIS ITEM! The items are not the same. The table was the wrong color and clearly a bait-and-switch situation. The quality of the furniture is poor, and the customer service was even worse. I've never shopped at this store before and this will be my last time. I'll go back to the more reputable establishments. I bought a table set for a certain color and made it clear to Doug, my sales person. I showed a photo of the color that needed to be matched. As the purchase moved forward it was never mentioned by the sales associate that this store doesn't have colors but "close enough because its wood" colors. This color is extremely different than what was displayed in the store. Not one person I've shown photos to states they are in the same color family regardless of the lighting. There are parts falling off less than 12 hours after delivery and the item has no use. The delivery team was kind and respected my home but didn't fully unpack the table after I was asked if I wanted the middle leaf opened. It's still packed. Delivery was almost $300 and should be white glove. It is not. When I brought up the issue, there was no genuine effort to make things right. Instead, I was simply told to "review the receipt" and reminded of the "no return" policy. I was sent several emails denying my request for a return. I'd even consider them exchanging the item for the correct color that I agreed to purchase but there have been no attempts to make this gross error correct. This kind of response shows a complete lack of accountability or concern for customer satisfaction. Because of this experience, I will not be recommending this store to anyone personally or professionally including for home or commercial bulk purchases. I'll be requesting that anyone using this company they switch to another vendor. I expected better and am extremely disappointed in how my situation was handled. I am beyond frustrated. This type of transaction is absolutely unacceptable. I will be placing a complaint with the Better Business Bureau.

We purchased a living room set from Ashley furniture in Matthews , North Carolina 6 months after we…read morehad it cushions went bad the arm on both side material had to be replaced. Very poor quality and there customer service was no help refused to exchange or any type of help . Now 2.5 years later the kitchen chairs are broken . We purchased serveral rooms of furniture and mattresses 1 king and a queen so we are truly not happy with Ashley Furniture .

World Market

4.2

(28 reviews)

I placed an online order with World Market over a week ago. Both items included in the order showed…read more"in stock" online, but one hour after the order was placed, the order could only be fulfilled partially because one of the items is actually not in stock. Their customer service reps are located in Panama and the two I talked to over the phone for this order were full of attitudes and not helpful at all. When I told them my credit card still shows pending charge for the canceled item 6 days after the order was canceled, she told me I should call my bank for this issue. Based on this experience, I'll never order from World Market again. They try to save money by putting CSRs in Panama, but the quality of their service damages their business.

Nicole was Amazing!! So helpful when I was looking for the…read moreright coffee! Excellent customer service. I will definitely be back to see what she recommends next!

Ollie's Bargain Outlet

4.0

(25 reviews)

•$

There are amazing staff there. The selection of items is awesome and so are the prices. I love…read moreOllie's.

Service selection an mostly value clean friendly service great stores lot of bargains bargainsread more

Zaki Oriental Rugs

(6 reviews)

My family and I traveled from Los Angeles to see Zaki and buy rugs for our home in Virginia. The…read moreexperience was one we will never forget. We immediately felt at home with Zaki, his wife, and his staff. They took the time to walk with us throughout his immense showroom and explain the histories and details of his one-of-a-kind rugs, of which there were thousands. The prices of the rugs were more than reasonable, and Zaki is donating his earnings to an incredible cause - a charity focused on building orphanages and educating underprivileged children in Pakistan, where he grew up and has worked for years to give young people opportunities. Suffice it to say that we left High Point feeling wonderful.

If you are in the High Point area (or anywhere else in North America, for that matter), and are…read morelooking for fine oriental rugs, you owe it to yourself to visit Zaki. His selection of rugs is unsurpassed, his knowledge is encyclopedic, and best of all, he is one of the finest human beings that you will ever have the pleasure of meeting. My wife and I have purchased several rugs from Zaki in the past 10 years, and we have likewise guided relatives, friends and neighbors to his showroom. I could go on for thousands of words about the incredibly vast selection of rugs, the heirloom quality of their construction, and the beauty of the designs, but words cannot convey the true impact of spending time with Zaki and his team. Like most of his clients, we were profoundly saddened to learn that he will likely be closing the showroom in 2020, in order to focus on his incredibly generous charitable endeavors, working with children in his native Pakistan. There is only one Zaki, go there now, while you can!

Benson Floor Covering

Had an amazing experience with Jon (the owner) and his crew. Jon showed up right on time for the…read moreestimate and came with samples which made the process incredibly easy. The estimate was provided to me on the spot (no waiting a week for a quote). His guys moved my bigger furniture items which was a huge help, and installed the flooring on the first floor of my townhome in about half a day. Everything was put back where it was and clean when all was done. The price was right on the money for the services needed and will definitely use Benson Floor Covering for my next project.

Jon was great to work with; he did about 2200sq ft of new carpet in our home. He scheduled us…read morequickly as we were listing our house for sale. The crew did an excellent install and the carpet looked fantastic. Pricing was very good, too. we are getting ready to do new flooring in our new home and will be calling Jon for sure!

Carolina Flooring & Carpet

3.7

(3 reviews)

They could improve on customer service. I requested help on a project and talked to them (Dave)…read moreabout coming to perform the work. Never heard back after sending the address where work was to be performed. If you can't perform the work, there's nothing wrong with saying no.

Everything was as good as it gets and exactly what you hope for when looking to redo your home's…read moreflooring. Randee was very good with walking us thru our options and her crews workmanship is flawless. We went with premium LVP downstairs and carpet upstairs and on the stairs. The installs (up & down) were scheduled on separate days with a couple days in between for us to adjust.

World Market

3.8

(28 reviews)

Order online and pickup gets 10% off. Go into the store and…read moreyou'll find the inventory isn't consistent nor aligned with what they'll list online. Close but no cigar. Knowledgeable manager. Helpful guys and coupons earn this 4 star

Great experience with plenty the world has to offer! They have quite the selections of wines from…read morevarious places around the world. They have treats and food from Japan, London, Spain, Mexico, etc... they also have plenty of home good decor for your home including anything you need for the changing holiday seasons. Located in a shopping center with plenty of parking to choose from.

Queen City Studio

(6 reviews)

Amazing place and awesome service. The guys in the store maintain a professional workplace while…read morekeeping it relaxed at the same time. They give you the space you need when you are looking for tile, but support you when you have decisions to make. They are all knowledgeable about their products and always have some sort of deal on tile. They rearrange their showroom regularly with the latest trends and keep the tiles clean for display. I went yesterday to get some tile for my garage project and they had tiles out on the front parking area where they were shampooing and cleaning them with a scrub brush. It's obvious they take pride in their work and want their customers to enjoy the tile as much as they do. Their bathroom is very clean if you need to visit it, and their grout options seem limitless. Parking is easy and free. Check them out, I know you won't be disappointed.

I worked with Jeff Engstrom at Queen City Tiles. The service and the selection are something I have…read morenever experienced. First, the vision they have and feedback I received were incredible. Second, delivery schedule and attention to details (I.e., grout and finishes), is beyond what one can expect. I did kitchen backsplash, bathroom and now doing two more bathrooms. I wouldn't hesitate twice to keep going back and refer them friends. Highly recommend.

Why does Yelp recommend reviews?

Hundreds of millions of reviews are posted on Yelp, and our automated recommendation software works in the background to showcase the reviews that it …

2 reviews that are not currently recommended

The reviews below are not factored into the business's overall star rating.

Mike S.

12 years ago

"I did the research and shopped the big box retailers. In the end I decided to go with Carpet & Rug Superstore. Kevin at the Matthews location is who you want to call about any of your flooring needs. His 20 years of experience and great service made the difference!" Mike Project- 2 townhomes in South Park read more

Rita K.

4 years ago

Kevin Culler, the store manager, is very personable and knowledgeable. He answered all of our questions and took his time to make my husband and me feel like valued customers. He followed up with us after product installation. He was a pleasure to deal with. read more

Carpet & Rug Superstore - carpeting - Updated August 2026

People who viewed Carpet & Rug Superstore also viewed

M&M Flooring Design

4.6

I had the pleasure of working with this awesome team to replace my nasty carpet with hardwood. I…read morestopped in for an onsite consultation to see the selection twice. I talked with various members about durability, resell value, repair, and durability. I went with oak in a colonial matte finish. I was able to schedule both my delivery and install around my busy schedule. My primary installers were Antonio and Isais. They arrived on time and their work was impeccable. They were friendly and accommodating to the fact most of my family was home. When they were done they cleaned and checked with me to make sure everything was done to my satisfaction. I would definitely recommend them and use them again.

M&M was fantastic to work with. We found a wide variety of samples to choose from and had ample…read moretime to compare prior to making a selection. The carpet was on a slight back-order, but we were kept up to date with frequent communications regarding schedule. The carpet was installed in one day and the finished product was perfect. Jose and his team did a fantastic job; even vacuuming the entire area prior to leaving. In an age where service is hard to come by, M&M really stands out for the quality of the product, installation, communication and service. Wouldn't think of using anyone else.

Flooring Clearance Center

4.1

(12 reviews)

Flooring Clearance Center just redid my hallway and stairs carpet right before Thanksgiving!…read more Sales team and AJ were super easy to work with and the price was fair and reasonable! The installation was smooth and the finished product looked great.

We chose Flooring Clearance Center based on some positive reviews. However, in our case we were not…read moreso fortunate. We've been married 43 years and owned 18 different homes and have dealt with many contractors! With the Flooring Clearance Center in Fort Mill, SC we dealt with some of the most dishonest people I think we have come across .Called Colt ( the owner ) multiple times and have yet to talk with him. In addition to Colt, we dealt with Jason, James and Colin. To much to mention on here but my message is to beware ! Look into more than their solicited reviews. Look over contract and pricing closely. Our opinion is to Find someone else to do your floors. Having said that the guys that actually did the job actually worked hard and did a good job. The only issue with the workmanship that we've noticed is the "transitions" that were put down do not allow doors to shut. Job was completed and paid in full 6/3/25. Rhett

Carpet & Flooring Liquidators

4.6

(28 reviews)

Very helpful and informative (and non-pushy) salesman, Mooen. He craftily keep the waste carpet…read moreyardage to a minimum after measuring in our home. His two carpet layers worked long and hard and did a tremendously fine job of getting the furniture moved in/out and the carpet laid well! Well-done job! I can heartily recommend.

Jay at Carpet & Flooring saved the day! They were able to install my carpet the next day after…read moreEmpire Today suddenly canceled my carpet installation. I only wish I had called Jay first, he was friendly and very knowledgeable. Rare to find such great service!! I would highly recommend this company! I plan to have them install my basement floors in the near future.

ProSource of Charlotte

3.7

Looked for bathroom showrooms all over Charlotte but finally found Prosource. Great selection of…read morecabinets, floors, counter tops, marble, granite,tile, etc. very helpful staff Really enjoyed picking out our bathroom cabinets, floor and shower

Will NEVER recommend them to anyone... There customer service was absolutely horrible and there…read moremangers are very very Rude. And they do NOT STAND behind there work. Paid alot of money to have all the floors in house done and they did did them wrong and messed them up ,and now refuse to come fix the mistake after the job has already be paid for. So unprofessional...

Discount Floor Covering

4.3

(11 reviews)

Bought a new construction house. Floor was installed Had…read moresome issues, the crew came out fixed, promptly, friendly, professional, most of all respectful. Every house is going to have there issues discount flooring will be there to help Thank Discount and Thomas

After a few years my vinyl plank flooring started buckling and coming apart. I called them and they…read morecame to my house in a couple of days looked over the flooring. They said they would do some reseach and get back to me in a few days. I called them after a week of waiting and they were still researching and would call me back the next day. This went on for 2 months. After the initial call they never called me back. Finally after me calling them weekly they came again to look at the floor with a representative from the manufacturer said they would see what they could do for me and call me in a few days. That was in December and I haven't heard from them.

Outlook Flooring

3.7

(12 reviews)

Had the engineering hard wood installed the 5 guys spent countless hours making me a very happy…read morecamper. From start to finish they were knowledgeable and experienced in every facet for floor install very hard workers and had a work ethic that you don't see very often very pleased kudos to you outlook flooring for lending me the fine crew and special thanks to the sales associate angi she was with me from start to finish

I am appalled at how nasty and rude your sales staff member Jeenie Beed is. Her entitled attitude…read moreis unreal. I wish I was never recommended to her. Outlook you need to do better.

Harkey Tile & Stone

3.9

(8 reviews)

Don't walk. Run to this fabricator. Not only do they design, supply and fabricate your countertop…read moreneeds but they install as well!!! Just an awesome family over there by the tracks!

I'm very disappointed in my experience with Harkey Tile and Stone…read more I went to them for my bathroom remodel, worked with Terri Wheeler on design and tile choices. Everything seemed to be going smoothly until she recommended a tile installer. When we were working on measurements, Terri stated that they don't sell tiles "by the tile" they come in square feet. Technically this is correct but when trying to figure out the square feet needed for each tile, Terri kept saying that they are not responsible for measurements and the installer is responsible. Well, Terri had the measurements and did the math but when it came down to doing the deal she wanted to release her liability and I ended up ordering more tile than I probably should. Because the installer broke my tiles I had to reorder and guess what- The person at Harkey taking the order never asked how many square feet I needed. My 24 x 48 tiles came in a box of 2 and my 12x24 floor tile came in a box of 6 tiles. Getting Terri to call me back was a process, there was ALWAYS an excuse and on one call she even divulged personal information about someone at Harkey that was none of my business. I'm not sure if she felt this would soften my bad experience but it only made me question her even more. After having a very challenging and bad experience with the installer that Harkey recommended, I reached out Drew Messenger, manager, to try and get my problem resolved. At this point I was already 2.5 months into a very small and simple bathroom remodel. Drew said he would assist in getting it resolved. Well, he did to a certain point. After back-and-forth with Harkey and the tile installer I ended up having to threaten litigation to the tile installer to get my bathroom completed. I was left with a USED vanity that was improperly installed, etched marble floor, grout haze on tiles, damaged drain cover and personal items that were used and or taken from my home. During this whole process, I was also getting a quote from Harkey on installing my kitchen countertops. Terri forwarded me an email with my updated quote that was $665 over my original quote with a note in the email from Drew to "increase each at $200 each". When I asked Drew why he emailed Terri with the increase his response was "Since you retained a lawyer for your issues regarding your tile installation and threatened to use them leads us to believe you'll be happier with a different fabricator and to consider my quote null and void." Drew is right! After my experience with Terri Wheeler and Drew Messenger at Harkey Tile and Stone, I do not want to work with them on any other project and I would advise you to consider what I wrote. Definitely do not rely on them for install recommendations! Know your measurements and don't let them tell you that they don't know how many tiles come in an order because they do. The tile I purchased was "their most popular tile" so to say you don't know how many tiles come in a box is an outright lie. In addition to the lack of customer service, their prices are higher than others that I have found in the area--SAME product and better customer service.

Benson Floor Covering