I do not like giving bad reviews but I also do not like being treated rudely…read more We've come here quite a bit in the past , which equals a significant investment of money . We stopped for a while and just out of familiarity, decided to try this same spa again. Let me pause here to state that on many visits I was told by the staff that they were not certain how to do the payment method I was using for their system but we ALWAYS ALWAYS stopped at the desk to make payment. Fast forward to my most recent appointment where I was told would be free. We ended up getting a shot which I was under the impression was a sample but nevertheless knew would be no charge because Christy (the owner) said 'when you get your order in the mail you can give it back to me.' Also because the staff told me there would be no charge. By my interpretation that means no charge right? Because when we get our order, we are returning it. Ok? Maybe I missed something. When I told the owner, Christy, that I was told it would be free she sarcastically says to me 'where did you think the payment would come from? It has to come from somewhere.' I cannot spend my money with people who are sarcastic or rude to me. The Second issue is she repeated a few times that I had a balance from an old bill when I used to come there, which I did not know about and was not informed about. Her exact words were "well some people just run up out of here". That was the nail in the coffin. I have never and will never go into a business, use their service and "run up out of there". I am a business owner, I pay my bills and we went there for quite a while at the time. If my intentions were to steal services I wouldn't have been a return customer nor returned at this point. I've gone to the desk every single time on the way in AND on the way out. And as I mentioned earlier, many times those girls were young and had trouble manipulating the payment and didn't know what they were doing. That had nothing to do with us; we thought that we had paid and came back to our appointment the following week. We were never informed of anything afterwards. I'm fine with paying the past bill but will not be returning. Something I learned in Marketing 101 years ago was that 80% of your business comes from repeat business. I say that to say if I were a business owner, I probably would've not spoken to a customer like that and preferred to have them as a returning customer going forward. Lesson learned; very rude woman.I do not like giving bad reviews but I also do not like being treated rudely. We've come here quite a bit in the past , which equals a significant investment of money . We stopped for a while and just out of familiarity, decided to try this same spa again. Let me pause here to state that on many visits I was told by the staff that they were not certain how to do the payment method I was using for their system but we ALWAYS ALWAYS stopped at the desk to make payment. Fast forward to my most recent appointment where I was told would be free. We ended up getting a shot which I was under the impression was a sample but nevertheless knew would be no charge because Christy (the owner) said 'when you get your order in the mail you can give it back to me.' But also because the staff told me there would be no charge. By my interpretation that means no charge right? Because when we get our order, we are returning it. Ok? Maybe I missed something. When I told the owner, Christy, that I was told it would be free she sarcastically says to me 'where did you think the payment would come from? It has to come from somewhere.' I cannot spend my money with people who are sarcastic or rude to me. The second issue is she repeated a few times in this recent discussion that I had a balance from an old bill when I used to come there, which I did not know about and was not informed about. Her exact words were "well some people just run up out of here". That was the nail in the coffin. I have never and will never go into a business, use their service and "run up out of there". First,I am a business owner, I pay my bills and we went there for quite a while at the time. If my intentions were to steal services I wouldn't have been a return customer nor returned at this point. I've gone to the desk every single time on the way in AND on the way out (ironically even on this recent visit and was STILL told no fee) . Secondly, and as I mentioned earlier, many times those girls were young and had trouble manipulating the payment and didn't know what they were doing. That had nothing to do with us; we thought that we had paid and came back to our appointment the following week. Third, we were never informed of anything afterwards-and its been two years, which validates that the issue is on their end not the customers'. I'm fine with paying the past bill but will not be returning. Something I learned in Marketing 101 years ago was that 80% of your business comes from repeat business. I say

Unfortunately, I have to give Christy a zero. I went there for Botox and filler and explained…read moreexactly what I wanted. She put the Botox and filler where she wanted it. $1,200 later I have no results whatsoever. She refused to work with me and make it good. Such an unfortunate and expensive experience.

They r great and very quick. Great customer service. I love their pricing and they always have…read moregreat deals. I definitely recommend them!

Great service I've been going to them for a few months now I have no complaints their prices are…read morevery Reasonable and the staff is very friendly

If someone has accident that prevents them from an appointment, there shouldn't be any fees. Do not…read morego into ANY business that would be willing to steal money from you.

I was able to schedule and transfer my appointment over to this location from the Buckhead…read morelocation. I went for my first appointment since Oct. 2014. I had a good experience with the technician. I can't wait to see the results for my second treatment for one area and fourth treatment from another. The wait was minimal and the technician was knowledgeable, friendly, apologetic for what happened at the Buckhead location, and she took time to analyze the treatment area from my prior treatments. This facility has the YAG laser unlike the other location in John's Creek. Also, be careful of the cancellation fee of $35.00 if you don't cancel within 24 hours of your scheduled appointment.

Faking reviews for your business is DISGUSTING. It's clear that this owner is writing her own…read morereviews. FIVE stars, please. Notice that the review posted on 7/25/14 is RESPONDING to MY review. If this owner had INTEGRITY, she could have easily claimed this as her business, signed up and written her concerns in the comments area designated for BUSINESS OWNERS. It's that simple. To the owner: In my humble opinion, instead of LYING and posting your own reviews, why don't you concern yourself with reaching out to your former clients that had a bad experiences and do everything that you can to win them back? Having customer service goes a long way. People will want to support you when you are courteous and be loyal when actually care about them. You don't, which is why you have 2 people who were disappointed and left you bad reviews. It's unfortunate, but it happens. Ok, so I wasn't that humble, but anyways, Yelp is just another form of word of mouth. Give good customer service and people will spread the word to go there. It works the same way with bad service. Ain't nobody got time to be lying. I don't review off of feelings. My reviews are based on FACTS. Period.

Oh where should I start!? What a SCAM!!! I purchased a…read moreGROUPON for ten lipo-cavitation treatments. At my first visit she took measurements and started the procedure. During the procedure she stated that I would have way better results if I purchase this treatment that goes along with it for $100. Silly me, I pre-paid!!!! So I booked my next appointment and was pretty excited about the results. I tried to re-schedule my appointment and was not able to get a hold of anyone. I left multiple messages until she gave me a call back. She did not have any appointments available and offered me only morning time, while I am at work!! It seemed that she wanted to ensure that she left by 5pm! After multiple attempts...I gave up. Out of frustration and her unprofessionalism, I contacted GROUPON! They gave me a credit to my account. When I finally got in touch with her, she stated that she would refund me my remaining $90 for that extra supporting treatment I pre-paid for. Let's just say, what a LIE! She kept leaving me messages that she will mail me a check, and then just stopped answering my phone calls. Her husband then called, apologized, and stated the same thing! Then he said, well why don't you stop by! Long story short, I NEVER got my money back!!! This place is a major rip-off! Do not waste your time and money!

Feng is absolutely amazing. She is gifted at her craft and a definite, high recommend for either…read moreBotox or Filler. Professional, precise and a fantastic esthetician!

I cannot say enough good things about this place. I was a bit nervous booking an appointment at a…read moremed spa since I'd never done so before. But my rosacea was going crazy and I'd researched IPL treatment so... The first visit started out with some disappointment because I was informed that my condition was too bad for treatment at that time. But let me tell you. The kindness and help I received from Iolanda was amazing. She referred me to her very own dermatologist and spent time recommending specific OTC products. She wanted me to get things a bit more under control and then start out with a deep cleanse. So I took her recommendation and visited that dermatologist and the difference in my skin from then to now is remarkable. I went t back for the deep cleanse and Iolanda was shocked at the improvement. I had a wonderful facial that day and I'm ready to now get into the IPL treatments. I am so thankful for Iolanda's kindness, guidance, and care. She could have just taken my money that day and clocked out but it's clear that she cares. And my skin today is grateful for that!

RUN AS FAST AWAY AS YOU CAN FROM A FRAUDULENT BUSINESS…read more - Jan 29th reached out for an appointment schedule. Same day was charged a bogus fee. - Feb 1st contacted Mariam for a refund for the bogus fee. Was told I would hear back. Did not receive a call. - Feb 3rd reached out to Mariam for a call and explanation on the fee. Was told I'd receive a call back after a facial, which I got, but was in a meeting, communicated that and called back to no response. - Feb 4th - Feb 6th. Called and received no answer or text confirmation. - Feb 6th arrived to my appointment with no one present but a sticky note on the door about a cancellation (despite being charged for a late fee in the past). Messaged and was told there was a family emergency which I perfectly understood & was told by phone manager that I would receive an explanation and call on Feb 7th at a scheduled time of 10:30am. - Feb 7th tried calling for the scheduled meeting no response. Via text I consistently explained that I was wrongly charged and had a confirmation with someone whose solution was to get cash for a card charge and a reschedule and call was expected. - Feb 8th - Feb 13th called, texted, left messages and tried my best to reach for an understanding, refund of bogus charge with no update, call, email or text till date. AFTER I SHARED THIS REVIEW RECEIVED RUDE CONDESCENDING BASELESS THREATS.

THIS COMPANY IS A SCAM!! CHARGED MY CREDIT CARD $2,000 DO NOT GO HERE!!…read moreI don't even want to give this laser hair removal lounge a 1-star review. I found this service through Groupon and was supposed to get 4 laser removal treatments through my purchase on Groupon. However, after my initial consultation where I left a tip, the company racked up my credit card with up to $2,000 worth of charges.

I like this place. Tony and his team were nice and pleasant. I talked and joked with them. He did a…read moregood job on my face. I will go back. What is more, he really listened and tried hard to make you happy. Some practitioners feel they know everything or maybe they can only do what they know, they tend to ignore or dismiss what you want. Threadlift is a good way to keep wrinkle away.

Had a zoom consultation with Lucy about inyectables. She explained all the options available and…read morerecommended what she thought was best for me. I went the following day for my service and I'm very pleased and happy. I will be returning.

I had a very disappointing experience with Roielte Aesthetics. I had an 11:40 virtual consultation…read morescheduled and received the consultation link, but my appointment was suddenly cancelled after I had already logged on. After not knowing why, I called. I was told that my appointment was suddenly canceled because they claimed I did not complete the forms they supposedly sent before hand. I explained multiple times that I never received any forms or links but staff continued insisting that text reminders proved I had received them. The problem is that the text messages only contained appointment reminders and did not include any forms at all. After I called back I was sent straight to voicemail. No one returned my call. Later I received a text message from them admitting there was a "glitch" in the system and that the issue was on their end. However, instead of personally calling to apologize or properly address the situation, they simply sent a text offering a new appointment date that did not work for me. What concerns me most is the lack of accountability and communication, especially for a cosmetic procedure where trust and professionalism are extremely important. Being blamed for an issue that was later confirmed to be their system error left me questioning how patient concerns would be handled if a more serious issue ever occurred. I wasn't even planning on leaving a review but once I saw she blocked me from her Instagram I believe she knew she didn't handle this well and didn't want other's to know. When I asked for a return call about the situation I was told she (Ashley) wouldn't be available to call me until 3 days later. This occurred at 11:40 am on Friday and I was sent a text that I wouldn't be able to speak directly with her until Tuesday at 4pm. Awful customer service.

Ashley is an absolutely amazing provider! She's so kind and caring. From the time I walk into her…read moreclinic to the time I leave, I always feel cared for. She listens to all of my concerns, comes up with, and fully explains the plan that is truly best for me. She does my Botox, filler, and skin treatments as well. If you can't tell, I trust her entirely with ALL of my aesthetic treatment needs. Also, her professionalism is beyond top tier. If I could give Roielte Aesthetics 1,000,000/10 I would!