The hotel is full of thieves. The staff is unuseful. Once they get to know you they become…read moredisrespectful and unprofessional. Honestly if I could, I would fire every single one of them a package was stolen of mine, and I was there for like three months. All the staff knew me and they started to become friendly with me, but also became disrespectful and acted like I wasn't a paying customer at the residence.

Pros: friendly staff, microwave in office area, clean towels anytime, lots of hand soap and hot…read morewater, fridge in room, HBO, air conditioning works, bedding and towels clean. heavy locking doors. close to food and gas, freeway is convenient. Pets allowed. rents by week or month Cons: needs update! no microwave in room. smoke detector broken.

Once Gail retired this place went to "doo doo". Cars towed from paid parking spots, no online…read morepayments, no customer service and absolutely no consideration for tenants. If you are late paying your rent on the 1st you'll have an eviction court date set up by the 6th. Not renewing

The worst complex ever!!!!!!! Roach infested and rat infested.... Maintenance unable to to do the…read morejob properly because of lack of job knowledge. Work orders go unfinished and tickets close out..... No follow ups from office unless you take the initiative..... Water main break, left us with no running water from 12pm Tuesday until..... guess no water until they fix it..... unbelievable!!!! They can harass you about a late payment but when something needs to be fix you have to understand the situation... can't wait til the lease is up!!!! No stars is what I want to give.... They don't deserve a star! Every person I see touring the property, I want to tell them don't do it.... The rent is not worth the hassle of poor upkeep and cheap fixes.... We have been here 6 months and man do we regret every month here and to come!

Great Place to Live…read more Have lived here over 10 years All amenities great/ Location Excellent Community very Good Office Staff- 5 Stars responds to all requests Promptly Ms Melanie Green- Leasing Specialist Top Notch- with my new lease thru 2027 Thanks M.Varacalle

If I could give this place 0 stars then I would. It all started when I first moved in this place…read more Every problem I've encountered was half done and/or fixed by this complex. I've experienced many issues with sprickets and now mice. In my 27 years of living I have NEVER lived with a mouse in my home. The extermination company came into my place and did a temporary fix to a big problem. All they did was stuff the holes the mice were coming from, they placed mouse traps everywhere instead of stuffing with "steel stuff" and patch the holes up. I am so ready to move and am disappointed in the lack to empathy and effort.

The leasing center personal are fantastic all of them that I have known over the years I have lived…read morehere. No question or concern is unimportant and they always help me with things that are best done on the computer. I also want to commend the maintenance staff. They respond quickly and the work is thoroughly done. Recently they started Flex rental payments and now we can renew our leases for up to 15 months. This really makes me feel at home.

The floorboards in the apartments squeak and the walls are paper thin; it is not a home that you…read morecan have peace because everything is so loud. With the floorboards creaking and people working from home it is an unbearable noise. With the walls being paper thin you hear everyone's fights/domestic disputes word for word and anyone walking up the steps in the hallways while in your bedroom. There is only one outlet accessible from the kitchen counter unless you get a completely renovated unit; the one outlet is an inconvenience when cooking since a microwave would occupy the only available countertop outlet. The apartment space itself is big but it does not live up to the title of "luxury apartments" like they advertise.

Mold! Rats! Bugs! This is the absolute worst option if you're looking for a new living situation…read more The staff will be friendly until they have your money & you're locked into a lease. Don't be fooled

Management takes issue with reporting issues. Upon move I sent in the sheet detailing the condition…read moreof the apt and things that needed to be fixed. They wanted me to put in a ticket for each item. Maintenance checked they had completed things that they didn't. Had to resubmit some tickets multiple times. Some items remain open. They make you seem like a nuisance. They dont care about you once you get in here.

Yes I absolutely loved The Quarters at Towson Town beautiful property clean excellent customer…read moreservice priced nicely

It's a nice apartment complex so far. They haven't opened the pool yet, but the gym is clean and…read morenice. The apartment was "cleaned" when we moved in, but the floors and pretty much everything did have to be scrubbed up to my standard. The halls are mopped at least twice a week, which is great. They just need to get better about mowing more frequently so it's easier to pick up our dogs . Honestly, overall we are really happy with our decision to move here. I would recommend getting on them when you're waiting for the final process of application/approval! They will just let the phone ring and ring while sitting there not really doing anything...... so that was a pain but the actual living here has been nice. They're timely if you have a maintenance request. People speed like crazy in the parking garage, you just have to make sure you look both ways 10 times before walking to the door, so you don't get hit. Touring the apartments was fairly easy also!

PLEASE DO NOT RENT HERE!!! I have never had to deal with such lying scheming people in my life. I…read morelived on the bottom floor and we had a MOLD PROBLEM AND SPIDER INFESTATION. I was never taken out of my apartment because they didn't think that my problem was that bad. So I called the Health Department and the leasing office lied saying there wasnt a problem with my apartment and sent in fake invoices to dismiss my case. My apartment building was supposed to be condemned but I moved out because my health was starting to decline and I wasn't paying another penny to these liars. They never mentioned to me that my apartment affected my neighbors as well and that their entire floor was soaked. My water heater went up and had mold all over it and they still weren't fixing the problem. They keep calling me and and emailing me asking if I was going to pay them and told me that I could stay in the inhabitable apartment. I HAVE EMAILS TO CORROBORATE WITH EVERYTHING!! Not to mention having the leasing manager yelling at me saying they weren't going to fix anything and to call my renters insurance. I did as they said and gave my renters insurance the information. I just received a call from my renters insurance saying that I was apparently lying about my situation and that once again nothing I was stuck in my apartment and getting more sick. I HAD BUGS COMING FROM THE WALLS INTO MY APARTMEN. My renters insurance said that the leasing office had NO RECOLLECTION of my heater problem but I have pictures of water heater equipment left at my house and obviously because they had to go fix my neighbors apartment they were fully aware. They kept emailing me asking if I was still in the apartment and if I had came back yet. They were going in and out of my apartment for days without letting me know and this was after they closed my mold ticket saying they completed the job. I lost everything I owned because it was covered in mold. They just sued my for breaking my lease for 11,000. I have so many voice and video recordings of this. It's so sad how they do there tenants. It's all about money. My rent was 1250 but somehow it was always around 1450 a month. I hired a mold inspector while I was living there and I had a spore count of over 78,000m. I had to go to the hospital and was diagnosed with BRONCHITIS. They never hired real contractors just the maintenance men to take out drywall. I have a voice recording of us all talking when they came to my apartment for their initial walkthrough to inspect the damage and Laquisha or whatever her name is admitted that it wasn't safe to live here and that it was neglect on behalf of the property and that they were supposed to have roofers and mold people come out the following business day. All lies all lies. Matt or Mark the head maintenance man was there as well and knew about the problem which I have on record as well. Y'all played a game that is to only benefit the owner. I couldn't believe that not one of the leasing agents had any empathy or morals to actually try to fix my problem. I would call them and they'd hang up and send me and emails. They didn't even want to talk to me. They had the nerve to say that all I would be refunded was $47 for one day of maintenance. If you think that me losing my place, losing everything I owed, being sued 11,000, medical bills, pain and suffering, depression, and relocation is worth $47 then you must really have no soul and I hope God has more mercy for than the judge.

BEWARE DO NOT APPLY. The leasing agents are unprofessional and rude and they do not allow you to…read morespeak with corporate and when you call corporate you are also given the runaround this it what happened to my boyfriend and I. My boyfriend and I went to look at the property after being told that there was a 2 bedroom 1.5 bathroom available on February 19th for $1260. We spoke with Sharon, liked the unit and sent the applications to our email. We were told to fill out two separate applications and we did just that on Friday, Jan. 15 we were going to fill  them out on Thursday but the website was having some issues. Later on Friday Sharon called my boyfriend to tell him that he was approved and the security deposit was one month's rent and congratulated him on being approved with 'Tamira.' He let Sharon know that he was not moving with someone named Tamira; he was moving with me (my name is not Tamira).  She then proceeded to say she had to call corporate and she would call him back. She did not call him back, My boyfriend went to the office to pay the $200 deposit Sharon said she couldn't take because he had cash and he needed to go get a money order.  I called to see if I could pay with my card and to see if the issue had been resolved, she said we could not pay because we did not have the apartment yet because she made a "clinical error" and was waiting on her manager and corporate to instruct her on what to do because this was "the first time something like happened" and that "she is human."  Not once did she apologize for the mistake.  I then proceeded to try to get in contact with the property manager and the residential manager which I was told was someone named Bernard then I was told Dianne and now Judy. I called on Saturday, Jan. 16 and talked to Cher and told her the situation and to not run my application.  On Tuesday Jan. 19th a woman called by the name of Angela and said she understood that my fiancé and I were applying to an apartment that was not available. I said no that was not the case and then explained to her what happened. She said ok she would put my boyfriend and I on the application together and then call me back, this was around 11:15 a.m. I said ok please apply us to the correct apartment, the 2bedroom 1.5 bath for $1260, not whatever apartment 'Tamira' was applying to; she said ok.  I called back twice and my boyfriend called back and we were told by Cher that Angela was out of the office and would call back when she got in. She did not call me back. I called back a little after 3:00 p.m. and was told Angela left for the day. I asked that Cher check to see if my application was run and she said it was not and I told her do not run my application before Angela calls me and talks to me. She told me ok and that she would pass the information along. I have this conversation on recording.  Today Jan. 20 Sharon called and said they ran my application and I was approved and she wanted to go over the availability. I told her that I was not happy about that because I asked twice to not have my application run before they called me to sort everything out. She brushed it off and proceeded to tell me what was available. She said the property had a 2 bedroom 1.5 bath for $1405. I told her this was not ok and that she would need to speak with my boyfriend to see if he wanted to proceed and to take my name off the application all together. When he called her, he asked why we needed to pay more for an apartment when it was not our error that caused the apartment to be gone, she said her coworker leased it before we submitted our applications and beat us to the deposit.  Of course this upset me because if that was the case then why not tell us that the apartment is not available before we applied. I do not appreciate how this was handled and I do not appreciate being given the runaround and being lied to.

I am ONLY giving this place a 3 star rating , while I am a living here @ the moment, maintenance…read morehas always courteous and respectful , And I must give a BIG thanks to Mr.Barry , Tina , and Tammie in the Leasing /Management office for always listening and acting on my behalf when ever there was an issue. This issue is with the RESIDENTS of TowsonApartments, ESPECIALLY the DOG OWNERS, IT is POLICY you pick up after your dog.!! Yes , I am talking to EVERY DOG owner in the complex. PICK UP AFTER YOUR DOGS !!! The size of the dog should NOT matter. PICK IT UP !! and for the PERSON or PEOPLES using the Dog Park. The Dog Park is a RECREATIONAL SPACE for our dogs to play. IF your dog takes a POOP, PICK IT UP !!! I never lived around so many so called dog lovers, "RESPONSIBLE" pet owners that still wont pick up after they dog. It makes the property ugly and NON DOG FRIENDLY. So as DOG OWNERS who claim to LOVE our FUR BABIES or PETS, PICK UP AFTER THEM !!! Because NOBODY deserves to be stepping in your dogs poop getting into they car or walking they garbage to the dumpster or having they doy play on top of OTHER DOG S****T in the Dog Park . Thank you and I approve this message.

The worst customer service ever they tried to put me in a rat infested apartment I paid rent and…read moredeposit for a unit on my move in day I found the evidence of mice/rat infestation etc it was horrible the apartment had not been cleaned the management and staff were all horrible they should be replaced!!! I got my deposit and rent returned back to me!!!

Had an ok experience with the leasing office. Rental process was easy but everything after they…read morewere very ignorant about. Maintenance was quick at responding most of the time. Its a basic row home complex. No in unit washer and dryer and laundry hours are 8:30am-4:30 pm which didn't work for me. Glad to be moving, but the area isn't terrible. Parking was! So tight, and people gave no fucks!

While the space is good for a small family a lot of roaches can be found and it's honestly…read moredisgusting they can crawl into the outlets and they also crawl in the little cabinets where food can be found I have been living here for about a good year now and I the roaches are everywhere from bathrooms to kitchens and even the bedrooms. The house is clean yet all these pest are so embarrassing to have guest over and for them to see this I had a friend over last night and while he was turning on the light switch not 1 but 4 roaches were near the outlet in the bathroom.

I recently toured this gorgeous community. The home that I toured was beautiful, very clean and…read morebright. The leasing agent was very helpful, she even answered questions about the surrounding community for me. Thanks for going above and beyond and following up.