Update 1-9-26: The sales manager reached out to me directly after reading my online review. He…read morelistened to my concerns, asked how he could make it right, and agreed to make a price adjustment. As noted in my original review, the work was done well, and I am now satisfied with both the repairs and the resolution. ******** I wish this were a more positive review, but I would not recommend Kirkwood Fence. Our salesperson estimated that our fence repair would take 4-8 hours. He explained that the company subcontracts repair work and books labor in half-day or full-day blocks, at $750 or $1,500 respectively. Based on his estimate of the scope of work, I agreed to a full day of labor. The written estimate sent later that day initially overstated the cost by about $600, which was later corrected and approved. On the day of the repair, the crew arrived on time but had been given incomplete information and brought only half of the required materials. They were able to return to the shop, pick up the remaining parts, and complete the repair by lunchtime. Once work began, the repair itself took just over two hours. Despite this, I was charged for a full day of labor. I tried to discuss my concern with the owner, but was referred back to the salesperson, who indicated that no adjustment was possible. The repair work itself was well done and the installation team was great, but my experience with the company left me feeling I'd been suckered.

when conner came out to measure for my fence install, I wanted a new fence across my easement and…read moredouble gates across my driveway, I told him i wanted 2 driveway plated post, they came to install the easement fence went in no problem but when it came to the driveway gates they had one plated post and one in ground post, the problem is the grass on that side of the driveway is my neighbors, so conner came out first he blamed his crew for the mistake and I said your the one that measured not your crew then he said i wish I would of talked to me, then I said you did what a joke, so all of that he said was just excuses, and then the manager called me and said your job will take PRESIDENT meaning my job is priority so it will be done next week, WRONG it took a whole month that is unacceptable, every time I called all I got was excuses. So I will never use Kirkwood Fence AGAIN from what the installers tell me there's no communication between the installers and who ever runs the jobs, the second installers were back at the shop more than they were at my house cause they brought one in ground post and not a plated post then they drove back picked up 1 post when they got back to my house the company called them and they had to drive back to the shop to pick up the second post thats terrible i feel bad for the installers, I think conner needs to communicate more with the customers and they should of gave me some sort of discount for all the BS they put me though.

We are happy repeat customers with Masonry & Glass Systems. Our first experience was with having…read moreglass block installed in two of our basement windows. This time around we hired M&GS to install new windows with new sills, front doors and storm doors off our family room. All the work was done with quality and class and we couldn't be happier with the outcome. Our house was built in the late 60's and we have those dreaded double front doors. I call the one side a dummy door because it's unusable since the back of it is the wall to a bedroom closet. We'd been dreading having this replaced because we watched our neighbor have the same type door replaced and his contractor (not MS&G) had a really hard time of it. Not the case with MS&G. They have experience with these doors and had ours installed with ease. I hope this review helps you in your home remodel journey

Absolute waste of my companie's time. I requested a quote for replacement windows on a rental home…read morewe manage. That was on the 3rd of January. To this date, now the 20th, I have no quote and after calling three times to follow up, no call back or resolution from anyone in the company. I now have to start over with another vendor. If I cant even get the quote, I can only imagine how installation would go. Very disappointing. Surprised at their current high mark ratings

I wanted to thank Ethan and Paul for their service today. This is the second time they have been…read morehere to replace windows with broken seals. Each time they were very polite and very neat and cleaned up after installation. I would also like to that Karen Bladdick for her handling of the warranty claims.

just to be completely clear my post over the weekend of the poor experience this company left me…read morewith was in regards to the lack of professionalism by their employees not that they could not answer my questions. They failed to make eye contact with me until I was already 30 feet in the door. They failed to greet me at the counter until I made a first move. They failed to introduce themselves the company. They failed to even look at the part. I brought them before declaring they could not be helpful. they made me not want to shop local businesses

Alex was prompt, professional, quick and the price was great. Will definitely use his services…read moreagain!

OMG!!!! Alex was great!!!! He was able to undo my lock without damaging the old lock in minutes…read more. Alex is the best!!!!

Great service, Alex did a fantastic job. The locks we had were old and in bad shape. He found the…read morebest options and got the job done!

ALEX was fabulous. Made 2 new keys for my 2014 Honda Pilot. Cut the keys and programmed them…read more They work perfectly! A gentleman for sure. 6 stars!

Gary @ Kimberlin Construction is a wealth of knowledge and has great helpful attitude!…read moreOn more than one occasion he has given me sage guidance, including today, His intimate knowledge of the St. Louis housing market saved me from making a HUGE mistake and severely overpaying for a flooded house I was hoping to fix-n-flip. I can't thank you enough Gary!!

Spoke with Gary of Kimberlen Construction about my deck having structural problems issues…read more Gary addressed my concerns and had a team come out and fix the issues. Gary spent a considerable amount of time explaining his background and foundation to correct the problem with a proper fix. Gary's abilities to make the right decisions to do the correct resolution , with safety being the primary concern was a plus! Highly recommend Kimberlen Construction for ALL household home renovations an repair!