Well our entire family have been using HSC Associates for over 20 years and they have always done a…read morestellar job servicing and installing numerous HVAC systems in our various properties. Recently our Mitsubishi split went down in our main tv room during this lastest round of scorching heat. HSC responded immediately and between Marvin, Brandon, Kevin and Zack were able to find the problem and get it back into operation. Ahhhh! Cold air again!!! Great job fellas. 10 Stars for this fix. Thanks again. Loyal Customer, D. Barr Family

We have been HSC customers for 12 years since our move to Ithaca. Last spring, they cleaned and…read moreserviced our boiler incorrectly, and when we started using the heat, it whistled loudly. We called them, and they came and said it was their error--no charge. They then sent a bill. We called and reminded them, and they said it was no problem. This year, when we called to make our annual appointment for service, they said they would not come unless we paid in advance because we had an outstanding unpaid bill. We explained, but Brandon became increasingly annoyed. HE HUNG UP THE PHONE! Never have I encountered such unprofessional behavior. How dare he? Is this a way to treat customers? Marcia Kepecs Ithaca NY

I can't recommend Burris enough. They got me in quickly and replaced my hot water heater a couple…read moredays later. They were helpful, polite, and informative. The person who I spoke with on the phone was also super helpful. They also left no mess after the job which I really appreciated. I will definitely be reaching out to them in the future.

Jim Proper is one amazing guy! We have worked with him for years now, and are the blessed…read morebeneficiaries of his dedicated, caring service for the systems in our home in Genoa. Without hesitation, we would recommend Burris Plumbing & Heating - Jim responds to calls quickly (and even faster for emergency services like we had earlier this month), arrives with a smile and an upbeat attitude and tackles everything effectively and efficiently. No need to call further: stick with the best, and that's Jim Proper.

Called them for advice on how to DIY install a shallow well pump. They gave me expert technical…read moredetails on the installation, reviewed pictures of the wiring, fittings, and installation at each step. And after all their help, they didn't charge me a penny.

Our central air system unfortunately caught on fire this past spring so we needed a completely new…read morefurnace. Kevin did a fantastic job educating us on what our options were. We never felt like he was pressuring us or trying to up sell his services to make more money. I felt like he went above and beyond to make sure our central air system was safe. He was very knowledgeable, professional, polite, and efficient. I highly recommend hiring Kevin from JMS!

I called Donahue Halverson to come look at my Munchkin boiler--in its death throes--and give me an…read moreestimate on options going forward. A very friendly, amiable guy came out and had a look and promised to send me an estimate later in the week. When I didn't hear, I called and got their voicemail. I explained that I was expecting an estimate and that I'd be going out of state for two weeks and hoped the estimate would arrive by the time I got back. it did, and I had questions, so I called back. The woman who answered the phone seemed confounded by my request and said I needed to sign the contract and send it back. I explained again that I had questions that needed to be answered first. She wondered what my questions were, so I explained what they were. In a none too polite manner she said someone would get back to me. No one ever did.

The best and the nicest. Love their tech who saves us again. Previously installed a water heater…read morethe same day. Now, replaced a kitchen faucet, fixed a leaky sink and fixed a leaky bath faucet. All done the same day and perfectly! Love these people!

When we were purchasing our new home, we found out that JB was the company the previous owner dealt…read morewith. We were going to stay with our current fuel company but the woman I talked with at the Cortland office that was so helpful and offered us "new client" pricing that we decided to go with JB. They sent someone to come over the day we moved in to check the lines, etc., and gave us an overview of what to expect going forth. So far they've been great to deal with!! Beth B.

They were one of the most difficult places I've ever had to deal with. There's one lady that…read moreanswers the phone that has absolutely no clue what's actually going on or just doesn't care about her job whatsoever. When I got my propane tank dropped off the girl that has absolutely no clue what she's doing told me in 3 days someone would come and fill it up fully, it was over a week later that someone actually did show up to fill it which wasn't a big deal but I had never had a big propane tank like that so I had no clue how long the starter amount they put in there would last and it was the dead of winter so it was nerve racking. After they come and fill it fully they give you your bill which, as what the clueless lady said, should've been just about 200-220. The bill was over 100 dollars more than the price I was told it would be and when I called they were acting like I was crazy because "the price on propane fluctuates". However the only reason I gave two stars is because they did fix the bill for me and gave me the amount I was told it would've been, them fixing it however caused a whole new set of problems. Fixing the bill took them over a month and I kept calling about it and kept being told it wasn't done yet and that they'd send me the bill which I never ended up getting. The only reason I knew it was finally fixed is when they finally called me OVER a month later and asked me when I was planning to pay the new balance like I was the one who was taking forever. Keep in mind I never got anything in the mail about and I called many times to check up on when I would get the new bill and was told that they were working on it and to wait until I received the bill in the mail. The only semi decent thing about that was they let me pay over the phone which they wouldn't let me do the entire time they were "working on it" I'm sorry but I refuse to believe it took them an entire month to fix my bill. And lastly I called them at maybe the second week of April and asked them to come pick my propane tank, I asked when it would be picked up and was basically told " that's not how it works they get to it when they are in the area". I'm 20 minutes from Cortland and pass where they reside nearly daily and I'm in a campground full of people who specifically get propane tanks through JB Smith but okay fine I can understand not making a special trip. I asked for an estimated time they'd be in the area because I wanted to be here when they picked it up and she looked it up and said they'll be there and should be able to pick it up in a week. Over a week passes and I haven't been called or notified in any way why no one has shown up so I call and I get the same damn girl who could care less and she tells me that almost ALL of their trucks broke down and they're having this huge problem and I'm like okay that's fine when will they be coming now. she tells me some specific day within the week that I can't remember now and guess what no one come yet again. From the very first time I called it's been around 2 and 1/2- 3 weeks and I'm about to be moving so I called today and got someone who actually knows what they're doing and I explain how long it's been and that I'm leaving and you know what she says , we can have someone over there this afternoon. THIS AFTERNOON. Like seriously has it been that easy from that start. An hour after that phone call someone is here picking up my propane tank. Except now, I don't know if they have a policy where they don't hook back up your own propane tanks but, I'm now left with figuring out how to put it back together and make sure it's not leaking alone. They are the sole reason I will not be winter camping again. The only time I enjoyed anything about JB Smith is after I finally got them paid and I wasn't having to call them or deal with them at all and I had a propane tank I didn't need to fill for 3 months and could use without worry. Worst experience ever.

Jun 11, 2025: I was able to schedule an appointment within a few work days of my initial call…read more Josh K and Ryan arrived on time. They quickly identified the problem with my garage door and clearly explained both the problem and their proposed repair. They set up a work-station and proceeded with the repair. They completed the repair in about 2 hours, demonstrated the now-again functional garage door and left the garage as clean as they found it. I was extremely satisfied with their work and if ever another repair is necessary I will reach out to OHD-Cortland.

I have an older garage which had two nonfunctional/unreliable doors. JR from Cortland OHD company…read morecame by and helped me get my garage doors functional again. I had two automatic door openers installed and the work was high quality and expedient. I had working doors the same day as my appointment. Thank you very much for your expert help.