I was obtaining a referral for an ENT specialist in Reno and was initially referred to a provider…read more Unfortunately, I later discovered that the ENT office no longer accepts Aetna, which created an unexpected setback. As a result, I had to call back a second and third time. Both Lacy and Caitlyn were incredibly patient, caring, and friendly throughout the entire process. They took the time to answer all of my questions, provided the information I needed, and promptly submitted a new referral so I could be seen. Lacy and Caitlyn didn't stop there--they went above and beyond by providing additional resources and helping me explore other options. I truly appreciate their kindness, professionalism, and willingness to help. Thank you both for making what could have been a frustrating experience much easier to navigate!

Our experience on the medical-surgical floor was appalling. My family member was placed in an…read moreextremely cramped room with two elderly homeless patients from a shelter who were belligerent, fighting, screaming, and yelling at staff. One used a bedside commode only inches from her bed. The environment was chaotic, frightening, and completely lacking in privacy. After we requested a different room, she was left in a public family waiting room for more than three hours. Basic requests for water and assistance with painful, bloody IVs were repeatedly ignored. Nurse Camille was rude, confrontational, and dismissive of legitimate medical concerns. When we attempted to escalate those concerns, Charge Nurse Grace supported Camille rather than helping us obtain appropriate medical attention. Most disturbing, Grace repeatedly refused and physically blocked our attempts to speak with the House Supervisor. She told us, "He will not come down for this. He is going to follow my leadership." She also responded to our concerns with, "It is what it is." A charge nurse should help patients access the appropriate chain of command--not stand in the way of it. The lack of compassion, professionalism, privacy, and concern for patient safety on this medical-surgical floor was shocking.

Dr Erica Stevens, primary care physician. Great person, great primary physician. Listens, explains,…read morevery thorough. Two thumbs up for Dr Stevens.

This ER was recommended by the paramedics taking me as a medical emergency, after being prematurely…read moredischarged by Northern Nevada Medical Center's Emergency Department. That review and update can be found here: https://www.google.com/search?sca_esv=7059b957e07c44b7&si=AMgyJEtREmoPL4P1I5IDCfuA8gybfVI2d5Uj7QMwYCZHKDZ-E4r_9Gt1crzzTCJckVWby8JzuqctMqNxza7iOfVcNqNnVxpWezKAuTr3EP5MCodYtqJRaIbbk8Oj_4UmzwjvHJ0oYUFa-tJ38VdOCD71ir5hDetIbQ%3D%3D&q=ER+at+McCarran+NW+Reviews&sa=X&ved=2ahUKEwiJ7ZrN6caRAxU0LEQIHf5hN5MQ0bkNegQINBAE&biw=1152&bih=585&dpr=2.5 I presented to Saint Mary's ED as a consequence of the illegal care administered at Northern Nevada Medical Center's Emergency Department with severe abdominal pain persisting for two weeks (that had been meticulously tracked with a Medical Assistant Software my partner created, that was and has been tracking these incidents minute-to-minute ). What followed was not the provision of medical care consistent with Nevada law or accepted standards of practice, but a sequence of dismissals, misrepresentations, and dangerous prescribing decisions (AGAIN) that placed me, the patient, at risk and violated my rights. 1. Clinical Analysis of the Discharge Record Even though the staff verbally "scoffed" and suggested it was just a 'kidney stone', the After Visit Summary tells a different story: Official Diagnosis: They have officially documented Ureteropelvic junction (UPJ) obstruction as a primary diagnosis. This is not a "simple kidney stone"; it is the exact pathology identified at the first ER. Abnormal Lab Results: My urinalysis showed Trace Protein and 1+ Ketones, which indicates my kidneys are under stress. Medication: They administered Ketorolac (Toradol) at 6:32 PM. Toradol is an NSAID that can be hard on the kidneys; given my history of kidney failure, this needs to be monitored closely. Breach of the Standard of Care: This occurs when a provider fails to provide the level of care a competent professional would. (e.g., dismissing an acute UPJ obstruction as "chronic pain" without new imaging). Failure to Diagnose / Delay in Diagnosis: The refusal by SMRMC to perform a new CT or MRI despite worsening lab markers (Protein/Ketones) and a 1.9 cm lesion. Patient Abandonment/Violation of Rights: Repeated requests for a Patient Advocate were denied, and call buttons were ignored. I WILL ADD THIS TO MY ON-GOING CASE, PICTURED BELOW AND THE COMPARISONS OF BOTH EMERGENCY DEPARTMENT FALIURES.

Cristina Respiratory therapist. Was friendly and very knowledgeable about respiratory issues. She…read moreanswered our questions clearly so we could understand. Stefany, the nurse, was friendly and attentive. She explained everything she was doing with the IV meds and answered any questions that we had to our satisfaction. Dr. Malloy, was pleasant and professional. She explained the results of my friend's(patient) tests. She explained what the protocol is for the next couple of days. She answered our questions very well. I highly recommend this hospital.

5/14/25- Dh was able…read moreto get a follow up appt. after being seen at Er Damonte.. Appt. was with AGACNP-Preston Peterson.. For me to give a five star review- you know he thoroughly impressed me with his knowledge and bedside manners-.. Very easy to speak with, very compassionate and answered all my questions. Next appt. Is six weeks and feel very fortunate to have such great medical support. The Medical Assistant was awesome too.

I had lunch the other day in the cafeteria. Everything is a fair price. You mostly pay for suff by…read moreweight. However, I got the club sandwich and I think it was just a little over six dollars. I can't find their menu posted anywhere in line, but it changes daily. There's also a really good little coffee cart. Rene makes the best coffee! #lunch #cafeteria #price #staff #sandwich #menu #coffee #cart #rene

As far as gyms go this one is perfect for us. It is very laid back with mostly older people. With 3…read morefloors in total, there's something for everyone. On the 1st floor is the main lobby, a kids center, salt water pool and changing rooms. They also have seperate mens and womens saunas and hot tubs in the changing rooms. The 2nd floor is where you'll find all the free weights, weight lifting machines, all the different cardio machines and a huge running/walking track. All your classes like yoga, spinning, Tai Chi and HIIT training are on the 3rd floor. There's a 7 level parking structure with minimal walking and badge access on the door. Fees vary by type of membership. With our employee discount the monthly fees are around $40 per person. A small eatery with pretty good eats is available and incredible staff awaits you.

I had another appointment at Community Health Alliance, located on Wells. This location is always…read morebusy but they clinic sees patients quickly. Dr. Saba, Louie- his assistant and the staff are always so nice and professional.

THIS PLACE MOVES SO SKETCHY AND WILL CHARGE YOU EXTRA AND HIDE IT, AND THEY SOMEHOW "can't see "…read moreWHAT MY CHARGES ARE FOR??? I went in and went to the back room for a broken rib, within 10 minutes of being in the room they come back and give me a referral and i'm on my way, I come to find out they charged me 600$, yea i said that right 600! They refuse to explain my referal WHICH IS FOR A THYROID EXAM, MY THYROIDS FINE, they also refuse let you speak to your doctor without booking another appointment when my first was completely useless and if i do it's another 600$???, i called every number they said for the past 4 days and no one has anything, no one can explain my referral, no one can tell me what my charges for 600$ is, THIS PLACE IS SUCH A SCAM, I ended up going in person to the office for the lady to try and run the same games around me saying she can't pull anything up nor can she find what my charges are for when THEY ISSUES THEM TO MY INSURANCE, DO NOT GO HERE PLEASE,

11/15/24 Re-check…read morewith the cardiologist, Dr.To Last visit was four months ago, in South Reno. Grateful to have great providers.

Excellent care and the answering of your questions. People are polite and are very knowledgeable.read more

The front office was clean and well maintained. Brandon checked me in. He was friendly and…read moreprofessional. The nurse that took my vital signs, was pleasant and professional. Dr. Jennifer Brown was friendly and professional. She explained everything well. She also answered all my questions to my satisfaction. The exan room was clean and orderly. I recommend this medical office.

Doctors are OK. Unable to contact them or their assistants. Leave messages but no return calls.read more

Heart and Vascular center. I spoke to a financial aid representative named Anne today at Dr. To's…read moreoffice. She was really sweet, friendly, professional and determined to make sure I could be able to afford a medication to help both heart and address my diabetes. Thanks again Anne. You are Awesome. And thanks for the Hug

Had an appointment with Dr. Alkia (sp?) after dealing with a health issue involving chest pains at…read morean Urgent Care that recommended me to establish a Primary Care in order to set up a longer term plan for care. Dr. Alkia spent almost the entirety of the visit discussing the vaccinations I had as a child, completing forms on his laptop. I don't even think he read the notes from the PA of the Urgent Care or listened to me at all regarding the basis for this visit. I left feeling this was a complete waste of time and co-pay and without the slightest inclination that he cared about my health or wellness. Strongly recommend avoiding this practice.

This location was within walking distance for me and super convenient times for my appointment…read more Residents are supervised by the clinic director/ doctor. They also have imaging at this location. I thought this was a very affordable visit with qualified staff providing insight to my care. I'd go again!

10/1/2024- Review is…read morebased on a visit with a Karen B. (Dietician).. I requested a referral from my primary to get a consult with a dietician, and he was very supportive. It was my oldest son, who made the strong suggestion for my request. The appointment validated some of the thoughts I had and also made me feel so much better. Karen is very easy to speak with and her knowledge and understanding is very calming. I learned quite a bit within the short time we had. Definitely will be doing a follow up .. Back again with the hubby- lucked out with getting on as a cancellation.

Great, supportive care. Hard to get first appointment, took a couple of months to get inread more

I am very disappointed with the service today, Friday, August 7. I called the pharmacy before…read morecoming, and the employee told me they closed at 5:00 PM. However, when I arrived, the doors were already locked about 5 minutes early. There were only a couple of people outside waiting to pick up their medications. I spoke with an employee, and he told me they close 5 minutes early. This is unacceptable. I drove 20 minutes to pick up my medication based on the hours provided. If your hours are until 5:00 PM, they should be respected. If you actually close at 4:55 PM, then the posted hours need to be changed. I will be coming in on Monday to discuss this issue because patients should not waste their time and travel based on incorrect information.