Lisa Crace is our go to sales person at Big Sandy. She takes her time and makes our selection and…read morecheck out experience quick and easy. The delivery guys are friendly and careful with our purchases. We have used Big Sandy on numerous occasions and have never been disappointed.

The woman I worked with at the Chillicothe store, Lisa, went above and beyond for us! We had the…read morefirst section delivered and realized that the other piece wouldn't fit so she cancelled and re ordered the piece we wanted and had it our house in 2 days! We are in love with our couch and very thankful to her for everything she did for us and making this process so easy, quick, and smooth! From picking it out, financing it, and having it delivered, it was so easy! We are returning customers and we will be back again!!!! I would give 10 stars!! The pricing is always good and you get very nice pieces for reasonable prices!!

They have speed queen and quick delivery this place is now our appliance store!!! Amazing customer…read moreservice thanks so much we love the speed queen

Hastings is the best appliance store, and it is a local small business. We should support our…read moresmall business in Chillicothe. I have purchased a freezer and a microwave from this store. Hastings offers the best customer service, and the staff is willing to answer all your questions.

Went to Mernards to buy a washer today.. Found one bought it, brought it home got it inside.. I…read moreopened the lid to find the inside has mold, hairs everywhere, old dry laundry detergent!! Clearly it's used! The inside is discussing!! Called and spoke to Nicole the one in charge to be told it's my responsibility to take it back unless I want to pay them delivery charges. She should not be a person in charge.. Very unprofessional and not at all for the customer! I drove an hour away to buy a new washer it's not my responsibility to bring back a molded used hairy washer! Very disappointed and will not be buying anymore appliances through the Mernards in Chillicothe!!

I bought a living room set from here,they delivered it on Monday, I have never had such a bad…read moreexperience with a company, they, for starters it was over 200 dollars just for delivery, they got black grease on my light tan sofa,they ripped the bottom of the sofa,they put two rips in the sofa,and said they were not taking it back that they would leave it on my side walk, I called the store to see what they could do or atleast come out and look what they done,and they scratched 3 walls, anyway the store told me they contract thier deliveries, and I would need to call the delivery company,so I did, but the manager wasn't in and he would get back to me,after two days still didn't hear anything, so I called back,still no manager there.to me Menards should be responsible because they hired the delivery company,but they are telling me it's not thier fault, I will never buy anything from that store again, they were rude to me and basically told me too bad. Manager at the store could care less about customers after they get the money. Horrible company, would never recommend anything from there.

I bought my fridge and stove there and everything was great until my fridge quit working. Service…read moreguy came out and said fan needed replaced and that was over a month ago. I never heard from them and when I called they said the part was lost by the shipper. I kept calling and last I heard was the tech wouldn't return their call. I have called 9 times today and no one will answer. I gave up and called Whirlpool directly to schedule service. I have been with my fridge for 6 weeks now. HORRIBLE SERVICE!

Scheduled service through the Whirlpool website. Appointment was mysteriously cancelled…read moreimmediately. I called to find out why and reschedule. Guy took my number and said manager would call me back. I waited until the end of the day, no call. So I called again. Was simply told the schedule is full, call whirlpool. I hadn't put any pressure on quick fix or anything. So that means "We don't want your business." So even though Whirlpool lists C & J Electric as a service provider, that is only good if you purchased the actual appliance from them. I deserved the courtesy of a callback and honest answer rather than just being left to waste my day. This behavior ensures I would NEVER want to spend any money there, rather than pushing me to think I should buy there to know I would have service available.

Never have I ever seen something or anyone so ridiculous and no understanding! TERRIBLE…read more.. Broken $1400 refrigerator from day one purchased Oct 13. Won't replace it, don't care we went through thanksgiving digging out of an ice chest and now maybe through Christmas too! Making up lies and stories and no one can keep them straight. I never knew this would ever be a possibility that a store won't replace a refrigerator that has not worked properly since day 1. They want us to wait for parts to come in but no one knows what the part is while some say the part doesn't even exist!! Time to replace it!!!! I'm in customer service and always the understanding one, but this place has serious issues and I'd advise no one to ever shop this place again! Poor customer relations, made up stories, no one can keep the right story! Just a sign of the times I guess

The lowes in chillicothe ohio are among the most rude I have ever had the misfortune of dealing…read morewith. Why can't they train these people. At least a modicum of customer service would be a huge benefit. They actually go out of there way to either avoid the customer or, they are so rude to you that you don't even want to be there anymore. I have sent messages and emails to their corporate offices, but they decided long ago that we the customers are always wrong. Unless you are a cat! The employee was pretending to be cat.​

Making a second trip to get a synchronized cable for our adjustable bed base. Delivery team should…read morehave shoe covers when coming into customer home. We have mud on our carpet today from the team doing the bed install. Team was nice as always and are always very customer friendly. Not sure why all the cables aren't provided when you purchase an adjustable bed base.

I purchased a reclining chair on Thursday from Big Sandy Furniture in Chillicothe and was told it…read morewould be delivered Saturday. When we called at noon as instructed, we were informed it wasn't even on the truck and would arrive Tuesday instead. We were offered free delivery for the inconvenience, which we appreciated--but unfortunately, the issue continued. When we called again Tuesday, we were told the delivery was now pushed back to the 24th. This has been a very frustrating experience with poor communication and inconsistent information. It seems like there is a lack of organization between staff and delivery scheduling. I hope management takes steps to improve communication so future customers don't have the same experience.

called for 3 days and told each time would be coming but they never did. Then they started not…read moretaking calls.

I used Laurie Mechanical for a stove issue I was having. They did a great job and communicated well…read morethrough out process. I would use them again I really enjoyed their upfront pricing. That took away not knowing what to expect.

I patiently waited over a week for the service person to arrive and reached out several times. All…read morethe repair companies are booked days in advance. I reached him and he apologized on Thursday. We booked for Friday, he again, did not call or show up. I do not recommend this company if you have an emergency service need. Unfortunately, because it's my primary refrigerator and my kids are home for the summer, so it was filled with food, I took time away from my work. Since he did not show up, I had to throw away food and will receive no compensation for the lack of service. Please do not use this company.

Extremely easy and efficient sales process. JT the manager is fantastic to work with. He is very…read moreaccommodating and made the whole process a positive experience. I will definitely be a repeat customer.

From the owner: Chillicothe Sheds and Lofted Barns is an authorized dealer of Old Hickory Buildings, LLC, a…read moreMurfreesboro, TN based company that has been building lofted barns and sheds for more than 25 years. Old Hickory Buildings has many dealerships located throughout the U.S. Our location along 1790 N. Bridge Street in Chillicothe has several on-site lofted barns and utility sheds to chose from and if you prefer your own design, colors and options try our 3D Builder, it is user-friendly.