I went off the plane in San Juan got my bag and walked into the car rental place across the street…read morefrom the Arrivals area and was greeted by a really nice guy (I think his name was Oscar?) who checked me in in about 3 minutes and called over another super nice kid who took me into the garage and pointed at a row of cars and said "pick one of these." A row of pristine clean cars. I picked one, got in it and left. When I returned it I pulled up and another super nice guy looked at my papers and said "you owe zero dollars have a nice flight." And I went on my way. THANK YOU ALAMO !! I will always use Alamo anywhere now, I've never had such great and easy service in such a long time.

Everything was good just they need have the cars for customers that customers paid because if…read moreyou getting something smaller and you paid for something bigger that's not right then long lines only had 2 people working but overall was great experience

I can't say enough about this service! It's absolutely…read moregreat. The rental car experience at San Juan International Airport is horrible but with Black Tie it was so easy. They communicate constantly. I didn't wait for more than two minutes when they showed up with the car and the keys were handed over to me and I was on my way. I kept the first Chrysler Pacifica, which was absolutely perfect brand new and spotless for one week with my family. After my family returned to the US I changed cars to a Honda pilot and that changeover was also seamless. The Honda pilot was brand new spotlessly clean, and performed flawlessly. The Team at Black tie is great. I have a large family and this service made my trip even better. Puerto Rico is great and Black Tie Car Rental is awesome. I highly recommend them to everyone and I'm quite sure that the cost was comparable to the long, hot confusing rental car agencies around Luis Munoz International Airport. Rent your cars with Black Tie you will not regret it.

"Black Tie Car Rental made our Puerto Rico trip so easy. The communication was excellent, the van…read morewas spotless and exactly as described, and curbside pickup and drop‑off at SJU saved us a ton of time. Friendly, professional service from start to finish - I would absolutely rent from them again

We've been renting vehicles from National for all of our trips for quite a while and this location…read moredid not disappoint! Obtaining the rental vehicle was easy peasy and located conveniently with direct signage so we were not lost. The only recommendation that I would make is that the vehicles could use additional exterior cleaning.

It's a small kiosk at the airport for a car rental for $100+/day for a few days. It's been hard…read moregetting a rental this past weekend. A staff member at National took our information for Alamo as well. Jesus waited on us today. Primary driver has to provide their credit card info for the car rental. We are renting a mid-size car. An upgrade with $30 for a SUV or Jeep Wrangler. They will let you pre-pay gas is $47. Gas is about $0.80/liter. $308 for 3 days, a tad expensive for 3 days. They will give us 10% off at the end our drive. Not bad. Rentals are all located on the 2nd floor. Staff on the parking level will tell us what our car will be. Easy to grab and go here. Pick a car in your segment and go. Either a newer Hyundai Elantra or a Kia Forte. Some visible scratches on the hood, back and the right side. It's a bit beat up, but mostly superficial. Not bad so far. Prices are higher than expected or normal for rental. Car is mid-size, low level and not too peppy, but it at least gets us around.

Good experience, Good service employees are very helpful. I will Rent again at Charlie Auto.read more

This place is terrible. They take forever to get you a car that you already had reserved. Took over…read more2 hours. Would not recommend or give them my business ever again

Angel Gonzales was absolutely exceptional. From the moment an issue came up, he took complete…read moreownership and showed a level of care I have rarely experienced anywhere. I had a slow-leaking tire and had to return the car earlier than planned. In the process, I accidentally left the RFID garage opener in the vehicle. By the time I realized and returned to look for it, the car was already gone. Without hesitation, Angel went to the mechanic where he suspected the car had been taken and even brought the car back so my husband, Jorge, could personally inspect it. He reassured us every step of the way that the RFID was not in the car and treated us with genuine concern and empathy. We left feeling heartbroken, believing the opener was lost. Halfway back to our hotel, Angel called us to say he had found it on the ground at the office. That moment said everything about who he is. I can honestly say I have never seen this level of commitment to customer excellence. Angel went far beyond his role, made the situation personal, and ensured we ultimately left relieved and grateful. He is a natural leader and a true asset to Avis.

AN ABSOLUTE CLUSTERFCK. Avoid at all costs. You wait 30 minutes at the desk and the you walk to the…read moregarage and wait 1-2 hours with 30 people for the ever-vanishing 3 employees to bring your car to you. No one knows what the he'll they are supposed to be doing. Absolute chaos. While rental companies in the rest of the world just give you the keys and your space number so you can get the car yourself, San Juan Avis stands alone as the most disorganized company on Planet Earth. Latin America's superpower is to make things as slow and inefficient as possible. This time, it outdid itself.

I went to get my car and he said it was going to be $200 MORE THAN I was quoted because if…read morefees.Then he said it would be $6.50 per day for toll device for express, whether we use the tolls or not. I said I was going to talk to my boyfriend and when I came back he said that car was not available and it will cost me $3.00 a day more and at the end of my rental was $150 more. Theses people are Liers ,chiefs and greedy. Somebody in the government should regulate this industry for the sake of tourism. Don't recommend.

Everything, It was amazing the easiest experience. I'm 21, so the fee and the toll fee were…read moreexpected. I genuinely think the price was really fair. It was a really nice hybrid Hyundai, very smooth and very gas efficient. I genuinely couldn't have asked for a better price and better car. I had a great time. I highly recommend payless. I read the other reviews and i'm not to sure what they are on. I had no issues.

As many have stated online, the original quotes are very low and you need to do your best to stick…read morewith them. The upsell is phenomenal for everything from roadside assistance to liability coverage. Be very careful to review the contract, decline everything possible, especially if you have coverage from your insurance or you have a credit card that gives full coverage. They use all kinds of language to try to scare you into things. Stick with the original proposal. The only thing you may want to take is the tolls as the $10 a day rate is better than if you accidentally go through a toll and receive excessive charges from their company. Be aggressive with them, but be pleasant. They are nice people in general on the island. Clearly, this is the culture of the company that owns this franchise of thrifty. This is not a US based thrifty company.

Buyer beware - This Thrifty is a licensed location, which means the corporate office can't do…read moreanything about it when there's a problem. This location added roadside assistance even though I declined it and then forced me to buy insurance coverage even though I'm already covered by my personal auto policy and my credit card. This almost doubled the cost of my rental.

They stole my headphones after they said they found them. They mailed a blank package with no…read moreheadphones inside. I filed a police report and a formal complaint with corporate Raul.G.ArroyoOrtiz Is a thief DO NOT TRUST THEM

Good car easy pick up and drop off I would use again Good customer service at the desk even…read morerecommend some places to eat.

If I could give zero stars, I would. I have never experienced such abysmal customer service from a…read morecar rental company in my life. Before we even drove out of the gate, the car we were assigned was making a blatant clanking sound. Choosing safety first, we requested a vehicle swap. Apparently, handing out faulty cars is standard practice for this company, as we joined a massive line of other frustrated customers waiting to do the exact same thing. After an infuriating hour and a half of waiting, we were still left without a car. We checked in three separate times, only to be repeatedly fed the same empty promise that a vehicle was "coming up." To make matters worse, one employee actually had the audacity to tell us, "There is nothing you can do, you just have to wait--cars don't fly." I was utterly dumbfounded by this blatant lack of respect and professionalism. This was our first time dealing with this company, and it will absolutely be our last.

Horrible experience, I rented a car online paid, Checked in…read moreat front desk, went to get car I waited for over and hour, I went back inside only to find out they had the wrong car on paperwork, they had to do over paperwork and scratch off plates and car information, The guys who give the car very rude and unprofessional. After paying I didn't receive a car until 3 hours later, I don't recommend this place!!!! Period!!!!

Hertz is very convenient way to rent vehicles, and their locations are often very easily…read moreaccessible. However, their customer service isn't the greatest, and there were quite a few hidden fees that I was charged. The reservation we made 3 weeks ago was cancelled and the price increased by $150 when I made a new reservation the day of arriving, and there as nothing I could do about it. I wish they were more transparent and prioritized the customer more.

Buyer BEWARE! This place is a money grab. I rented and paid for a car for one week using the app…read morefor $527.43. When i arrived they said they cancelled my reservation but were very eager to make me a new one while I waited. They ended up charging my CC for the canceled one and $750 for the new one. The car had a cracked windshield, but I didn't think anything of it since they did a full walkabout video of the car before I drove off the lot, now there is another charge on my CC for the windshield repair for $1,044. And surprise, they will not provide the video that they took. So in all, what was supposed to be a week rental at $527.43 turned into $2,321.43. Just a bunch of scammers trying to make a quick buck.