Enterprise Truck Rental on Airport Road in Gaithersburg, Maryland came through for me with flying…read morecolors! Sales Associate Hannah helped me understand how to operate the lift gate on the 15 foot (+/-) box truck with ease which was a huge help to me when I moved furniture. The inside of the truck cab as well as the cargo space were thoroughly clean. My project was a huge success thanks to this Enterprise Truck Rental office.

I'm always thrilled with the service I get from Enterprise Truck rental. everyone is so friendly…read moreand I always get the vehicle I need in good condition and cleaned. Thanks

This U-haul location is definitely mid. I found the employees friendly and helpful, but it's a…read morerelatively small location with a small staff, so there's only so much they can do. I made an "appointment" to have a hitch installed at 3:30, and dropped off my vehicle at that time, but they weren't able to start work on it until 6pm (!) because the installation before mine took way longer than expected, and they only have one mechanic. The staff were super transparent about the situation, and that was really helpful, but it was still a hassle. Unless you're doing something super simple like buying boxes, I would suggest going to a larger location like Takoma or Bladensburg Rd. In DC.

He came out and he filled my propane container quickly and efficiently, and he was very friendly…read moreand polite.

Rented a 10 foot moving truck here. To give this some weight, I have moved at least 5 times in the…read morepast few years. I've tried UHaul (and been disappointed) due to strange fees, poor upkeep on their trucks (tires, doors, windows, you name it). I think this location is a contractor for Penske and they are really helpful and easy to deal with. Their rates were very competitive and they didn't charge extra to drop off the truck after hours. It was the first time I called a moving location and got a human voice instead of a recorded machine telling me which number to select. The man who answered was really helpful because he told me all the charges up front and was straightforward about what would incur additional fees. I'm happy I used Penske and would use them again! Maybe they were $30-40 more than UHaul, but I didn't have to deal with any of the crap that comes with using UHaul.

Hard to say enough good things about this place…read more Allen, the Penske representative at this office, was very accommodating and friendly. We picked up our truck right during a power outage right after a storm, and he was working hard to process everything by hand and make our return process on the other end as smooth as possible. He got us into our truck and patiently showed us how to use the relatively complicated trailer we had rented. The truck was literally brand new - it had less than 150 miles on the odometer. He also let us leave our car and trailer there while we packed the truck, making it much easier to maneuver through downtown D.C. We will definitely rent from Penske in the future, and this location is excellent.

I don't recommend renting from them. They are too expensive and gave me an old kitchen chair to use…read morein the truck cab when I had two passengers. Not good.

(4) ~ very good overall trucks & service. Note: We've now used U-Haul & Penske and if we're just…read moretalking about the Trucks, we thought the trucks were better/safer at Penske, especially the Breaks. The service at Penske was a little more personable than U-Haul. The only area that U-Haul was better was the accessories used in Moving (ie Boxes, Tape, padding, trucks, etc.

Great prices (less than their competition), SUPER helpful staff showed us how to use the aerator,…read morethey have a TON of equipment available to rent, easy to get in and out of with our truck, equipment we rented worked great and was in good working order so clearly they maintain things well - just a surprisingly great experience with these guys - highly recommend!

Always had a good experience here but I'm done. Equipment sucks and you are still charged even…read moreafter you go back and say it performs so poorly that you couldn't use it. Was back roughly 45 minutes after departing from the store with the equipment. Rented a backpack blower and it was an absolute joke. Full throttle on it felt equivalent to idle for every backpack blower that I've ever owned and used. I now haven't even bigger mess to clean up than what I started with prior to renting the equipment. Had much higher expectations. Better off going to Sunbelt rentals.

Horrible Customer Service - Massive Overcharges and Ignored Complaints…read moreI booked a one-week rental with Next Car that was supposed to cost around $350. However, upon arrival, I was falsely told my insurance was invalid, despite later verifying with my provider that it was perfectly fine. Because of this, they forced me to pay a total of $860 instead of the original price. When I realized what was happening and asked to cancel the reservation altogether, the staff refused and claimed it was completely impossible to do so. To make matters worse, I have sent multiple follow-up letters and left detailed survey feedback, but the company has completely ignored all my attempts to resolve this issue. Their customer service is horrible, and I strongly advise everyone to avoid renting from Next Car.

I rented a car for two weeks from this location. The people there were helpful but it seems there…read moreare a lot of rules and such they have to follow. It took longer to get the car then other Next locations. I rented a mid size SUV and got a Chevy Trax, calling it midsize is a real stretch. We have a 2026 Honda CRV and it is much roomier inside. The trax was clean and in good shape but very basic compared to what I have been renting. It had Apple Car Play but no active cruise and no active collision protection. The seats were manual adjust also. The car did well for us as we toured the country. I put 6400 miles on it in two weeks and saw many things with no issues with the vehicle. Tolls in Texas were an issue, Next added a $5 fee to each toll which I felt was steep. They add a $2 toll to any easy pass toll also. It wasn't really explained well to me so be aware.

We picked up a 10' Uhaul and car carrier trailer today. Sa-id (say-eed) and Thomas were friendly,…read moreprofessional and super knowledgeable about the product. This was our first time at this location. Greatly appreciate all the extra step including ensure prices were correct and showing us how to load the car on the trailer! Hope these guys know how valuable they are, great job!!

I had a Uhaul booked at Food World, the location around the corner. When I got there, it wasn't…read moreready for pickup and the store didn't open until 10am. Having hired movers, I was in a pinch- and this Uhaul store saved me!!! Not only were they so helpful and transparent about getting me a truck right then and there, but they made sure my previous contract with Food World was voided so I wouldn't get charged twice. Also, they let you leave your car there, which was nice to avoid juggling. Definitely recommend working with this place

The staff was incredibly rude. They did not seem to want to help us at all. The van we were renting…read morewas covered in snow, which I had to clean off myself (January 11th, 2025), and the gas tank was near empty. We were desperate, so we took it. We'll never be back.

This place has a weird vibe. The crowd that comes in looks a little rough and the lady seems to…read moreassume everyone is up to something. I said that I would be using the truck for less than 100 miles then revised it to less when I thought about it for a second and she started getting all suspicious and giving me the "well which one is it" attitude. I know this was for a prep for a credit card charge. Look woman, it doesn't matter. You're not getting the 100 miles, it ended up being less than 10... She is also very particular when returning trucks, I returned the truck to an empty spot. They wanted me to wait around while she returned from lunch so that I could help them park it in a particular spot that was taken, it's a tiny spot with very little room for error. I refused and left, telling them I already gave them the keys and the spot was taken. They tried to stop me saying I had to help park the truck.. sry no.

(I spend about $18,000 a year in renting trucks, so I'm an expert at this stuff. "This is the…read morenice/watered down version". It would actually take a small book for me to explain the many nuances of issues I had to face and attitudes I overcame with the many different people I interacted with in this organization) - I rented a 16' box truck and drove 1 hour to client which had a load for me to haul. The client asked me to move truck closer to building, when I tried to start truck, it was completely dead. The alternator was bad, not the battery.(I am a certified mechanic) When I called for replacement vehicle, the location I rented it from made me call the 800 service number. I was on hold for 22 minutes. When he answered, he told me I could not get a truck swapped out, I must have service come see the truck. When asked how long that would be, it was 2 to 4 hours. I said that wouldn't work. He hung up on me. I called the local regional office near where I was broke down and demanded they swap trucks. The local agent close to my breakdown said no problem to swap out, but was trying to charge me their standard rates. So I called my regional sales agent who had gotten me special contract pricing due to the amount of rentals I use every year. I had to fight with both regional offices to work that out. The problem came when both the local agent and local manager promised me someone was already dispatched and on there way, and I had to call back 4 times during a 6 hour period before they finally arrived. For reference, I was exactly 2.8 miles from their office! When the truck finally arrived, they didn't have me sign any paperwork or anything. Thy guy jumped out of truck, jumped into a waiting van and split! Didn't check my driver's license to make sure it was me, or anything. This 16' box truck was newer and the trip went fine. Due to my original issues, I wanted to make sure I would not be charged any additional money since I had to wait over 8 hours for the new truck. (they actually cost me around $650 because of this issue, but I was more worried about the long term relationship with my client). The regional office that wrote my original contract had to fight with that other regional office, and after around 4 to 6 hours, they called me and told me they had finally worked it out. I was just to drive it back to my original place of rental and they would work everything else out on their end. I would not be charged for the truck. Today, which has been 24 hours since returning the truck, I get an inspection form showing around 15 to 16 points of supposed damage on the truck they swapped me out with and now I am fighting potential claims, as well as these being added to my record on their database. Which not one scratch was put on vehicle by me. I have a perfect driving record with Enterprise and Budget truck rentals over the past 12 years. The original contracting agent and I know, what they did was not put any previous markings down, and now they're trying to potentially hold me accountable for all previous damage on this vehicle. The only person in this whole scenario who was trying to help me was the original contracting agent. Everyone else had 'zero" care about taking care of me as a customer. As a small business owner and a business coach, there are just way too many red flags here and if you rent from these guys, make sure you check every single thing there is. From the document, to the truck to the entire nuance of your trip. I rent trucks from multiple other sources and I have never experienced such a degraded level of customer service in this industry. Even Uhaul which some claim to be the worse, has given me better service than this.

I made reservation two weeks before the date of my move, for one day truck use for about 45 miles…read more The customer service was great, I had a confirmation few days before the date. Came in the morning to pick up the truck, was in and out in 20 mins! Super easy, since most of the application, documentation is done online. Lovely gentlemen helped us get the truck with good functioning door, explained the rules, details! Very pleasant. These trucks are much better than other trucks, since I was doing the move myself, the trucks have all the features I needed, backup camera even. Loved it. Returned the truck the same day at fhe location and dropped the key in the drop-off box, next day I got email with final price (based on miles) and the deposit was returned on my card ($150 temp hold). Great truck, service and good people at this location.

I needed a rental car while my car was being repaired. I called Enterprise to make arrangements…read more The employee took my information and helped reserve a car. When I dropped off my vehicle at the auto body shop, Enterprise picked us up. When we arrived at Enterprise, my reservation couldn't be located. Once I provided my reservation number, the employee located it. I was given paperwork and encouraged to look for dents or scratches larger than two inches and to take photos. He apologized for the lack of stain removal. The seats had some stains. We were shown the basics on operating the car. We brought our own EZ pass to put on the car windshield. If you don't have one, Enterprise does. They charge more than the actual toll but it is still cheaper than a fine you will accrue for not paying a toll. We enjoyed the rental and having dual temperature control. When my vehicle was fixed and ready for pick up, I notified Enterprise. We didn't even have to return the car. The repair shop let us hand over the keys to the rental and just leave it on their property. That convenience was appreciate. Enterprise is across the street. We were able to drive off from the repair shop.

This place is awful. Customer service is terrible. I had to wait 90 minutes to get a car. The…read morestaff moved like there was no urgency. The phone kept ringing and no one answered. They showed no consideration for me and my fellow customers. They just did not care.