Wayne got back to my request immediately. He showed up same day. He was kind and professional. This…read moreguy rocks. Call Wayne for sure. 100.

Wayne was very prompt knowledgeable worked with me. Figure this situation out and gave me an honest…read moreestimate. Five stars for Wayne thank you very much.

Needs to update business hours, only store in city with parts but if we don't know when we can…read morereach you I'm not sure if it even matters.

Walked in with a dryer heater. The clerk had the correct part in hand before I reached the counter!…read morePolite, kind and personable, he chatted as he removed a needed part from the old assembly and installed it on the new. Great customer service one doesn't see much anymore. I highly recommend this business!

These guys are polite, friendly, and responsive, but they were not able to solve my refrigerator…read moreproblem or even fully determine what was causing the issue. The issue ended up being a problem with a circuit board that I resolved on my own - saved me from buying a new fridge. I was still on the hook for the diagnostic fee, which I sort of understand, but I'd have to ding them on value for money paid considering I was left with the problem and not much direction on what to do about it.

The main fridge compartment was not cooling. The repair guy shines a light into the freezer and…read morefridge vents and says the compressor is going out. He was polite but did not really do a diagnosis. I was charged a diagnosis fee for a very wrong diagnosis. He said it would cost $2100 to fix, and I found the diagnosis code (evaporator fan), and fixed it for $120. Friendly score 5 stars. Technical skills negative 5 stars.

Service man was prompt and serviced wash machine quickly He…read morewas friendly and gave my daughter ideas on how to save money in the future

4+ months to install a lower ice maker in a GE French door refrigerator, never happened. About 50%…read moreof the job was completed and they've never been back, nor will they answer emails air phone calls. Now top ice maker has been left inoperative. Find someone else, complete disaster here.

Jonathon did a great job. He had our dryer repaired in a little over an hour…read more I highly recommend him.

Good work, polite technician…read more This young man arrived at the scheduled time and went straight to work. He was quiet and worked quickly. He left to go buy a part he needed and returned within twenty minutes. The washer works great!

Did a search for Appliance Repair Memphis and found the best company around. What a pleasure to do…read morebusiness with. They came out quick, expert diagnosis of my dryer problem and had the unit repaired in short time. Excellent communication of what the problem was and very reasonable cost. They will be my first call for any repairs in the future.

My washer developed a small leak. After consulting Yelp I decided to go with Appliance Rescue…read moreRepair (ARR). I am very glad I did. After dealing with the insurance company for nearly 2 weeks I was just about running out of clean clothes. I contacted ARR on a Wednesday and was given an appointment the following Tuesday. I mentioned my clothing situation and asked that if something opened up I'd appreciate it. ARR said they could work me in the next day. They arrived ahead of schedule and did a thorough diagnosis of my washer. He explained the problem thoroughly. Instead of selling me some expensive fix (as I would not have known the difference) Matt told me that it likely wasn't worth fixing due to it's age but that fixing it would be expensive. He told me of an option that might work (a drip pan under the washer) that would save a lot of money. He didn't have to do that. Matt, and his assistant who's name I did not catch/remember, were very easy to work with, knowledgeable and very professional. If I have any further problems with my appliances, Appliance Rescue Repair will be the first company I will call.

Servicer did not come to scheduled appointment and phone calls with them always included children…read moretalking in the background as if it were a daycare. Also, there was a lack of follow up and I had to continuously call them to get answers.

From the owner: At neohome appliance repair solution, we offer flexible offer flexible scheduling and same day…read moreservice, so you can get your appliances fixed quickly and easily, without having to take time off work or disrupt your daily routine we also offer online quotation and online booking.

Needed service same day service for a noisy refrigerator. They had availability and even called…read morewhen an earlier job finished early. Once here, quickly identified issue and resolved, while explaining fix and reasoning it may have happened. Very please and will use as needed again.

Overall, very unprofessional and undependable. Provides no follow-up contact. Will not answer phone…read morecalls, nor respond to phone messages, and does not reply to text messages. They're just like a "ghost" once they are paid! They provided a bad product (appliance) but apparently have chosen to do nothing to correct the issue which still needs to be corrected. More details to come. BM.

I cannot emphasize this enough. DO NOT EVER USE APPLIANCE DOCTOR to fix your appliances. I…read morewouldn't trust him to change the batteries in a remote control. I take full responsibility for my part of this. I bought the machine from work where it had been stored for the past 3 years. It was brand new. It wouldn't fit in the intended space and was stored until someone bought it. On the way home someone cut me off and my options were slam into a stalled car, sideswipe a semi or hit my brakes...hard. It was at the bottom of an overpass which is rough anyway. A strap broke, the machine tilted forward and slammed back down to the trailer. I took videos of what it was doing and sent it to "Bubba" at Appliance Doctor. He was fully aware of what had happened before he ever came out and I repeated the story in person. It's even mentioned in the invoice. Now on to the tea. 1. Appliance Doctor charged me $85.99 to come out and diagnose the machine. This charge did not include parts or labor. The lid to the machine was already removed, he didn't even use a screwdriver. He removed the lid, pronounced I had a broken spring and immediately started writing up an invoice for parts and repairs. The problem with this is there were more broken parts. He didn't even look. 2. Parts ordered. He arrives with I am assuming his wife. But he completely forgot his ratchet set and a specialized tool needed to replace the retaining ring on the door boot. Fortunately I had both. To replace the broken spring you have to completely remove front of the machine. When he did that he broke an electronic connector a friend had already spent HOURS repairing. This is a $179 part. I didn't even get an apology. All Bubba said was maybe my friend could fix it again. Seriously??? Whoops! After digging into the machine he discovers I have ONE broken shock absorber. Would have been nice for this to have been found during the $84.99 diagnostic I already paid for. Now hold onto your butts... He puts the shock back together and says it will probably work, reassembles the machine and since he broke the damn control panel he can't check his work. He gave me a $30 discount and left. I paid $355 for this service. My friend repaired the board again which took about 2 weeks. And this isn't soldering a loose connection on a lamp, this is tiny, tiny, tiny almost microscopic work. So I reinstall the board and it works perfectly. The board I mean. The washing machine is still complete crap...and now its POURING water all over my floor. This is new. Its never leaked before. It's still jumping around like a frog on crack and is completely unusable. I tried to contact Bubba about the leaking and that it wasn't fixed. My calls were sent to voice mail. Several days pass and at 9:20 at night he sends me a message wanting to know if I was available on date XYZ. I can't imagine conducting business that late. I told him I wasn't available and that I would get back to him. Unrelated, ended up in the hospital for 2 weeks and did some research. I decided I would not be using Appliance Doctor again, even if it meant costing much more money. Their reviews had me scared. Today an actual LG technician came out and fixed everything. He even managed to bring his own tools!!!! It literally took him 90 minutes. I am completely impressed. But here is what he found... 1. There were TWO broken shocks. (I had replaced one already, but had no clue another was broken) 2. Part of the door boot assembly was put on backwards. 3. The front panel is really bent making it hard to remove. 4. There is a hole in the door boot from it being installed wrong. 5. The reason the water was pouring everywhere is because he forgot to put a hose clamp back on. 6. Most of the screws are stripped 7. The balancing weights on the right side weren't even screwed in. This machine has washed a total of 12 loads in it's entire life. This isn't something beat all to hell and on it's last legs. The direct drive is still under the factory warranty. These are relatively minor repairs that Bubba was not able to handle professionally and actually caused DAMAGE to my machine. I am absolutely flabbergasted. Don't use The Appliance Doctor. Just. Don't.

We called this company out to diagnose two issues: a refrigerator that wasn't cooling properly and…read morean oven that was overheating. The technician came out, confirmed both problems, ordered parts, and left. Shortly after that visit, our refrigerator flooded our house, causing extensive damage. We are now displaced from our house being forced to replace all of our flooring two months before we have our third child which has been incredibly stressful and costly. Given the situation, we requested a refund for the appliance parts that were ordered. Not only was our request met with resistance, but we were also charged a $60 restocking and shipping fee--despite the fact that one of the parts was never even shipped because it was on backorder. Between the lack of accountability, the added fees, and the significant damage we're now dealing with, this experience has been extremely frustrating and stressful. We expected professionalism and care when working with essential home appliances, and unfortunately, that was not what we received. I would strongly caution others before using this company.