I cannot emphasize this enough. DO NOT EVER USE APPLIANCE DOCTOR to fix your appliances. I wouldn't trust him to change the batteries in a remote control. I take full responsibility for my part of this. I bought the machine from work where it had been stored for the past 3 years. It was brand new. It wouldn't fit in the intended space and was stored until someone bought it. On the way home someone cut me off and my options were slam into a stalled car, sideswipe a semi or hit my brakes...hard. It was at the bottom of an overpass which is rough anyway. A strap broke, the machine tilted forward and slammed back down to the trailer. I took videos of what it was doing and sent it to "Bubba" at Appliance Doctor. He was fully aware of what had happened before he ever came out and I repeated the story in person. It's even mentioned in the invoice. Now on to the tea. 1. Appliance Doctor charged me $85.99 to come out and diagnose the machine. This charge did not include parts or labor. The lid to the machine was already removed, he didn't even use a screwdriver. He removed the lid, pronounced I had a broken spring and immediately started writing up an invoice for parts and repairs. The problem with this is there were more broken parts. He didn't even look. 2. Parts ordered. He arrives with I am assuming his wife. But he completely forgot his ratchet set and a specialized tool needed to replace the retaining ring on the door boot. Fortunately I had both. To replace the broken spring you have to completely remove front of the machine. When he did that he broke an electronic connector a friend had already spent HOURS repairing. This is a $179 part. I didn't even get an apology. All Bubba said was maybe my friend could fix it again. Seriously??? Whoops! After digging into the machine he discovers I have ONE broken shock absorber. Would have been nice for this to have been found during the $84.99 diagnostic I already paid for. Now hold onto your butts... He puts the shock back together and says it will probably work, reassembles the machine and since he broke the damn control panel he can't check his work. He gave me a $30 discount and left. I paid $355 for this service. My friend repaired the board again which took about 2 weeks. And this isn't soldering a loose connection on a lamp, this is tiny, tiny, tiny almost microscopic work. So I reinstall the board and it works perfectly. The board I mean. The washing machine is still complete crap...and now its POURING water all over my floor. This is new. Its never leaked before. It's still jumping around like a frog on crack and is completely unusable. I tried to contact Bubba about the leaking and that it wasn't fixed. My calls were sent to voice mail. Several days pass and at 9:20 at night he sends me a message wanting to know if I was available on date XYZ. I can't imagine conducting business that late. I told him I wasn't available and that I would get back to him. Unrelated, ended up in the hospital for 2 weeks and did some research. I decided I would not be using Appliance Doctor again, even if it meant costing much more money. Their reviews had me scared. Today an actual LG technician came out and fixed everything. He even managed to bring his own tools!!!! It literally took him 90 minutes. I am completely impressed. But here is what he found... 1. There were TWO broken shocks. (I had replaced one already, but had no clue another was broken) 2. Part of the door boot assembly was put on backwards. 3. The front panel is really bent making it hard to remove. 4. There is a hole in the door boot from it being installed wrong. 5. The reason the water was pouring everywhere is because he forgot to put a hose clamp back on. 6. Most of the screws are stripped 7. The balancing weights on the right side weren't even screwed in. This machine has washed a total of 12 loads in it's entire life. This isn't something beat all to hell and on it's last legs. The direct drive is still under the factory warranty. These are relatively minor repairs that Bubba was not able to handle professionally and actually caused DAMAGE to my machine. I am absolutely flabbergasted. Don't use The Appliance Doctor. Just. Don't. read more

We called this company out to diagnose two issues: a refrigerator that wasn't cooling properly and an oven that was overheating. The technician came out, confirmed both problems, ordered parts, and left. Shortly after that visit, our refrigerator flooded our house, causing extensive damage. We are now displaced from our house being forced to replace all of our flooring two months before we have our third child which has been incredibly stressful and costly. Given the situation, we requested a refund for the appliance parts that were ordered. Not only was our request met with resistance, but we were also charged a $60 restocking and shipping fee--despite the fact that one of the parts was never even shipped because it was on backorder. Between the lack of accountability, the added fees, and the significant damage we're now dealing with, this experience has been extremely frustrating and stressful. We expected professionalism and care when working with essential home appliances, and unfortunately, that was not what we received. I would strongly caution others before using this company. read more

Do not use this company. I would not trust Bubba to change a light bulb in my house. We hired this company to fix a stove top that had one burner not functioning correctly. He came out and thought he fixed it. Burner went out a few days after his first visit. Came back out again and said he had to order a different part. Month and months go by and they keep telling us they are waiting on the part. I am out $700 dollars on 2 visits and the problem is still not fixed. Now they will not return our calls. This company is owned and operated by incompetent scan artists. read more

Didn't show up! My husband waited all day. Had done work on the same refrigerator a few weeks ago and not working again. Trying someone else. read more

Good service, came out pretty quickly from time i reached out. Would definitely recommend

I was not able to use this service. The proprietor asked to switch to text messages instead of Yelp. Inconvenient but understandable, so I accommodated. Next, they wanted to charge me $89.95 just for the service call, not to actually fix anything. First, why not an even $90? Secondly, they didn't respond about bringing the needed parts and doing the work. "My service call is $89.95 from that point i give you an exact quote on parts and labor" I GET that time is valuable and you don't want to visit and not get paid, but most repair services I've dealt with charge a service fee but apply it to the work if hired. I sent the model information but proprietor insisted that I might not have the full model number (spoiler alert: I did). Turns out, I needed a $9 part and was able to fix it myself in less than an hour. If they would have just offered to fix it for $100 I would have hired them. read more

I had an issue with 2 refrigerators, 1 had an ice maker that would only produce crushed ice, when cubes were selected, the other would not even power on. I called Appliance Doctor they set up an appointment, Glenn (Bubba) arrived assessed both refrigerators and gave me a quote for what needed to be replaced, parts came in, He only needed about 45 minutes total to fix both and they were up and running and working as they should, reasonable price, great service and product knowledge I would highly recommend. read more

I sent a repair request for a refrigerator problem through Yelp. Glen (Bubba) responded almost immediately and set up an appointment and he kept it. He uses an appointment service that gives you text reminders as well, so it was easy. He's a knowledgeable and courteous repairman and didn't mind answering my questions and teaching me a bit as he proceeded with the repair. He fixed the immediate issue and will most likely have to come back for a follow on problem but I do not mind paying a professional for their time and repair work. His cost was certainly reasonable and unlike the previous review, his cost was not that far off from the service fee. I will be using him for all my appliance repair needs from now on. read more

Appliance Dr uses factory parts, not parts from unreliable sources so you know you're getting the right parts to complete the repair. Fast, reliable, careful & tidy. Definitely recommended read more

No call no show for a dryer repair. I do not recommend this company. Very difficult to work with. Overall bad experience.

The technician did a good job diagnosing the problem and gave us a recommendation for a replacement dishwasher.