First of all, George, the guy who did the actual work was great. he was quick to diagnose the…read moreproblem, had the part with him to replace it quickly, tested it to make sure it was working again, and put it all back together. He was efficient, courteous, and professional. In all, he spent a little over an hour to get it all done. BUT, the pricing from Sears seemed to be pretty high. The total price was $400. The part itself was $80, probably about double the normal retail price. The price for labor then was $320. That seems outrageous. The scheduling from Sears seems to be a little off too. The schedule they gave us for the original appointment was from 8 to 5 on Monday. On Monday the text said it would be at 1 PM. Then during the day it kept rescheduling it later until it set it at just after 5PM. We were going out that evening so I went to the site to reschedule it. I dealt with a chatbot. (There is no phone number to contact.) We rescheduled for Wednesday, and I agreed with the Chatbot for a time between 8 and noon on Wednesday. Minutes later the confirming email from Sears came. It said it was scheduled from 7AM to 6PM on Wednesday. I'm not sure who would have done the work after 5 PM as I asked George and he only works to 5 PM. George actually showed up at around 1:30PM. One good point perhaps, when I set up the appointment, the chatbot asked enough questions about the problem that it could probably deduce the part needed and make sure George had it. Conclusion: Good work at a very high price.

The technician took the time to show up to the appointment only to tell my tenant that he couldn't…read morelook at the HVAC or do anything until he received the service call payment. This was a warranty claim and the payment had already been made. Rather than call the warranty company to confirm receipt of payment and clarify next steps. He just left with no service provided. One phone call would have quickly resolved any concerns and cleared up confusion or misunderstanding with the warranty company, but my tenant wasn't given that courtesy.

We called this company out to diagnose two issues: a refrigerator that wasn't cooling properly and…read morean oven that was overheating. The technician came out, confirmed both problems, ordered parts, and left. Shortly after that visit, our refrigerator flooded our house, causing extensive damage. We are now displaced from our house being forced to replace all of our flooring two months before we have our third child which has been incredibly stressful and costly. Given the situation, we requested a refund for the appliance parts that were ordered. Not only was our request met with resistance, but we were also charged a $60 restocking and shipping fee--despite the fact that one of the parts was never even shipped because it was on backorder. Between the lack of accountability, the added fees, and the significant damage we're now dealing with, this experience has been extremely frustrating and stressful. We expected professionalism and care when working with essential home appliances, and unfortunately, that was not what we received. I would strongly caution others before using this company.

Do not use this company. I would not trust Bubba to change a light bulb in my house. We hired…read morethis company to fix a stove top that had one burner not functioning correctly. He came out and thought he fixed it. Burner went out a few days after his first visit. Came back out again and said he had to order a different part. Month and months go by and they keep telling us they are waiting on the part. I am out $700 dollars on 2 visits and the problem is still not fixed. Now they will not return our calls. This company is owned and operated by incompetent scan artists.

While they were not able to perform the service I requested (septic tank), the customer service…read moredepartment seemed genuinely concerned resolving the misinformation issue and they referred me to another company.

They cleared the bathroom sink drain but it was very, very expensive. There were a lot of…read moreadditional, unexpected charges.

if I could give negative stars, I would. came out to repair a dryer as a third party vendor for GE…read moreAppliance. The tech did not have any sign on his vehicle nor did he have on any clothes referring to the company or his name. He came with no parts nor any tools. He stated they would order the part and he would return with said part to repair. He has never been seen or heard from since. This visit was on 5/15/26. Here we are almost one month later. Dryer still not working and I cannot get anyone at this company to answer a phone or get a reply back. Are we still in business or is this a front for another type job??? Would never recommend them for anything. This is a fraudulent company that needs to be reported to BBB and anyone else you can get. (Dont worry, that's my next stop.)

Jon colquett came to my home 9/4 to check up on my refrigerator under warranty through…read moreassurant(lowes) he was short rude and gave little feedback. But did tell me it was my relay & inverter board. He was here for maybe 10 mins thank God because he was not a pleasant person. 9/5 I noticed my claim was closed called assurant and found out he had reported back that damage was due to infestation.!!! I called and sent pictures to help@usappliancesix.com because that is absolutely not true . They wanted me to file another claim so the could send out another tec. I almost did untill I found there reviews and learned this is not the first time they have pulled this bs !! Beware yall absolutely garbage and lies

Best Air Conditioning & Heating certainly lives up to their name; they are the BEST! My furnace…read morewent out last night when the outside temp went down to 18 degrees. I called and spoke with April who was great to deal with. She gave me a 2-3 hour window for a technician to come. They were here in less than 1/2 hour! They spent very little time to ascertain that it was a control board that went bad (think computer motherboard). They found the needed part and drove about 45 minutes round trip to get it. They installed it within 15 minutes! We are warm again! Thanks Tony and the Best Air Team!

Perfect customer service, perfect turnaround time and excellent work. I think his name is Goodwyn,…read morecame out and saved the day. I called at 11:30 pm at night and he would have come then but I decided to wait until the morning.This man went above and beyond to not only fix our problem but to fix another problem that may have been causing the original problem. He also gave pointers on what to do if it goes out again or if we have a power surge. I will be using this company from now on. Hats off to Best Air Conditioning & Heating Refrigeration & Appliance Service.