George was very friendly and engaging. He went through out the house checking every vent. He…read moremaintained professionalism while going throughout the house asking and looking at the unit. My Momma, Mrs. Ruby Welch was the person who greeted George. She said he said that he would call me, but I have not heard from him. I don't think we have closure concerning the unit. Can you please have him to call me? Thanks.

The technician took the time to show up to the appointment only to tell my tenant that he couldn't…read morelook at the HVAC or do anything until he received the service call payment. This was a warranty claim and the payment had already been made. Rather than call the warranty company to confirm receipt of payment and clarify next steps. He just left with no service provided. One phone call would have quickly resolved any concerns and cleared up confusion or misunderstanding with the warranty company, but my tenant wasn't given that courtesy.

Good service, came out pretty quickly from time i reached out. Would definitely recommendread more

I cannot emphasize this enough. DO NOT EVER USE APPLIANCE DOCTOR to fix your appliances. I…read morewouldn't trust him to change the batteries in a remote control. I take full responsibility for my part of this. I bought the machine from work where it had been stored for the past 3 years. It was brand new. It wouldn't fit in the intended space and was stored until someone bought it. On the way home someone cut me off and my options were slam into a stalled car, sideswipe a semi or hit my brakes...hard. It was at the bottom of an overpass which is rough anyway. A strap broke, the machine tilted forward and slammed back down to the trailer. I took videos of what it was doing and sent it to "Bubba" at Appliance Doctor. He was fully aware of what had happened before he ever came out and I repeated the story in person. It's even mentioned in the invoice. Now on to the tea. 1. Appliance Doctor charged me $85.99 to come out and diagnose the machine. This charge did not include parts or labor. The lid to the machine was already removed, he didn't even use a screwdriver. He removed the lid, pronounced I had a broken spring and immediately started writing up an invoice for parts and repairs. The problem with this is there were more broken parts. He didn't even look. 2. Parts ordered. He arrives with I am assuming his wife. But he completely forgot his ratchet set and a specialized tool needed to replace the retaining ring on the door boot. Fortunately I had both. To replace the broken spring you have to completely remove front of the machine. When he did that he broke an electronic connector a friend had already spent HOURS repairing. This is a $179 part. I didn't even get an apology. All Bubba said was maybe my friend could fix it again. Seriously??? Whoops! After digging into the machine he discovers I have ONE broken shock absorber. Would have been nice for this to have been found during the $84.99 diagnostic I already paid for. Now hold onto your butts... He puts the shock back together and says it will probably work, reassembles the machine and since he broke the damn control panel he can't check his work. He gave me a $30 discount and left. I paid $355 for this service. My friend repaired the board again which took about 2 weeks. And this isn't soldering a loose connection on a lamp, this is tiny, tiny, tiny almost microscopic work. So I reinstall the board and it works perfectly. The board I mean. The washing machine is still complete crap...and now its POURING water all over my floor. This is new. Its never leaked before. It's still jumping around like a frog on crack and is completely unusable. I tried to contact Bubba about the leaking and that it wasn't fixed. My calls were sent to voice mail. Several days pass and at 9:20 at night he sends me a message wanting to know if I was available on date XYZ. I can't imagine conducting business that late. I told him I wasn't available and that I would get back to him. Unrelated, ended up in the hospital for 2 weeks and did some research. I decided I would not be using Appliance Doctor again, even if it meant costing much more money. Their reviews had me scared. Today an actual LG technician came out and fixed everything. He even managed to bring his own tools!!!! It literally took him 90 minutes. I am completely impressed. But here is what he found... 1. There were TWO broken shocks. (I had replaced one already, but had no clue another was broken) 2. Part of the door boot assembly was put on backwards. 3. The front panel is really bent making it hard to remove. 4. There is a hole in the door boot from it being installed wrong. 5. The reason the water was pouring everywhere is because he forgot to put a hose clamp back on. 6. Most of the screws are stripped 7. The balancing weights on the right side weren't even screwed in. This machine has washed a total of 12 loads in it's entire life. This isn't something beat all to hell and on it's last legs. The direct drive is still under the factory warranty. These are relatively minor repairs that Bubba was not able to handle professionally and actually caused DAMAGE to my machine. I am absolutely flabbergasted. Don't use The Appliance Doctor. Just. Don't.

While they were not able to perform the service I requested (septic tank), the customer service…read moredepartment seemed genuinely concerned resolving the misinformation issue and they referred me to another company.

They cleared the bathroom sink drain but it was very, very expensive. There were a lot of…read moreadditional, unexpected charges.

Warranty thru Lowes & Samsung…read more Personally I've had no problems either time Lowes and Samsung sent them out. They came during the time, texted me when they were coming and fine service. The first time was during the first year so Samsung contracted them. Sean did a great job with the dryer and we're going good 2 years later. This time it was the washer & they were here within a week once the claim was settled with the warranty company. The washer was repaired very quickly by Chris and works fine now. The only problems I had were with the warranty company that contracts them but the actual repair company is great. Both Sean and Chris are kind and thorough. If anything, Sean remembered me when he checked out the washer! I can't speak to any other employees but if anything else happens I hope it's one of them.

if I could give negative stars, I would. came out to repair a dryer as a third party vendor for GE…read moreAppliance. The tech did not have any sign on his vehicle nor did he have on any clothes referring to the company or his name. He came with no parts nor any tools. He stated they would order the part and he would return with said part to repair. He has never been seen or heard from since. This visit was on 5/15/26. Here we are almost one month later. Dryer still not working and I cannot get anyone at this company to answer a phone or get a reply back. Are we still in business or is this a front for another type job??? Would never recommend them for anything. This is a fraudulent company that needs to be reported to BBB and anyone else you can get. (Dont worry, that's my next stop.)

Best Air Conditioning & Heating certainly lives up to their name; they are the BEST! My furnace…read morewent out last night when the outside temp went down to 18 degrees. I called and spoke with April who was great to deal with. She gave me a 2-3 hour window for a technician to come. They were here in less than 1/2 hour! They spent very little time to ascertain that it was a control board that went bad (think computer motherboard). They found the needed part and drove about 45 minutes round trip to get it. They installed it within 15 minutes! We are warm again! Thanks Tony and the Best Air Team!

Perfect customer service, perfect turnaround time and excellent work. I think his name is Goodwyn,…read morecame out and saved the day. I called at 11:30 pm at night and he would have come then but I decided to wait until the morning.This man went above and beyond to not only fix our problem but to fix another problem that may have been causing the original problem. He also gave pointers on what to do if it goes out again or if we have a power surge. I will be using this company from now on. Hats off to Best Air Conditioning & Heating Refrigeration & Appliance Service.