I have used Hamilton Appliance on several occasions. The products have always been amazing as well…read moreas the service. They have always been on time for installations. From the staff in the store to the installers and service guys, everyone has been super polite and very informative. I highly recommend them if you want an extremely courteous and informative experience.

I was told it would be $230 and I paid the invoice and after I paid the invoice they told me I owed…read more$200 more. Poor customer service and bad communication.

The technicians were prompt, polite, and and very professional. They assessed the units and took…read morethe time to explain what the problems were and taught us maintenance/care pointers to increase the longevity of our units.

Technician was efficient and responsive Work was done in a timely fashion. Thank you!!!!read more

I cannot emphasize this enough. DO NOT EVER USE APPLIANCE DOCTOR to fix your appliances. I…read morewouldn't trust him to change the batteries in a remote control. I take full responsibility for my part of this. I bought the machine from work where it had been stored for the past 3 years. It was brand new. It wouldn't fit in the intended space and was stored until someone bought it. On the way home someone cut me off and my options were slam into a stalled car, sideswipe a semi or hit my brakes...hard. It was at the bottom of an overpass which is rough anyway. A strap broke, the machine tilted forward and slammed back down to the trailer. I took videos of what it was doing and sent it to "Bubba" at Appliance Doctor. He was fully aware of what had happened before he ever came out and I repeated the story in person. It's even mentioned in the invoice. Now on to the tea. 1. Appliance Doctor charged me $85.99 to come out and diagnose the machine. This charge did not include parts or labor. The lid to the machine was already removed, he didn't even use a screwdriver. He removed the lid, pronounced I had a broken spring and immediately started writing up an invoice for parts and repairs. The problem with this is there were more broken parts. He didn't even look. 2. Parts ordered. He arrives with I am assuming his wife. But he completely forgot his ratchet set and a specialized tool needed to replace the retaining ring on the door boot. Fortunately I had both. To replace the broken spring you have to completely remove front of the machine. When he did that he broke an electronic connector a friend had already spent HOURS repairing. This is a $179 part. I didn't even get an apology. All Bubba said was maybe my friend could fix it again. Seriously??? Whoops! After digging into the machine he discovers I have ONE broken shock absorber. Would have been nice for this to have been found during the $84.99 diagnostic I already paid for. Now hold onto your butts... He puts the shock back together and says it will probably work, reassembles the machine and since he broke the damn control panel he can't check his work. He gave me a $30 discount and left. I paid $355 for this service. My friend repaired the board again which took about 2 weeks. And this isn't soldering a loose connection on a lamp, this is tiny, tiny, tiny almost microscopic work. So I reinstall the board and it works perfectly. The board I mean. The washing machine is still complete crap...and now its POURING water all over my floor. This is new. Its never leaked before. It's still jumping around like a frog on crack and is completely unusable. I tried to contact Bubba about the leaking and that it wasn't fixed. My calls were sent to voice mail. Several days pass and at 9:20 at night he sends me a message wanting to know if I was available on date XYZ. I can't imagine conducting business that late. I told him I wasn't available and that I would get back to him. Unrelated, ended up in the hospital for 2 weeks and did some research. I decided I would not be using Appliance Doctor again, even if it meant costing much more money. Their reviews had me scared. Today an actual LG technician came out and fixed everything. He even managed to bring his own tools!!!! It literally took him 90 minutes. I am completely impressed. But here is what he found... 1. There were TWO broken shocks. (I had replaced one already, but had no clue another was broken) 2. Part of the door boot assembly was put on backwards. 3. The front panel is really bent making it hard to remove. 4. There is a hole in the door boot from it being installed wrong. 5. The reason the water was pouring everywhere is because he forgot to put a hose clamp back on. 6. Most of the screws are stripped 7. The balancing weights on the right side weren't even screwed in. This machine has washed a total of 12 loads in it's entire life. This isn't something beat all to hell and on it's last legs. The direct drive is still under the factory warranty. These are relatively minor repairs that Bubba was not able to handle professionally and actually caused DAMAGE to my machine. I am absolutely flabbergasted. Don't use The Appliance Doctor. Just. Don't.

We called this company out to diagnose two issues: a refrigerator that wasn't cooling properly and…read morean oven that was overheating. The technician came out, confirmed both problems, ordered parts, and left. Shortly after that visit, our refrigerator flooded our house, causing extensive damage. We are now displaced from our house being forced to replace all of our flooring two months before we have our third child which has been incredibly stressful and costly. Given the situation, we requested a refund for the appliance parts that were ordered. Not only was our request met with resistance, but we were also charged a $60 restocking and shipping fee--despite the fact that one of the parts was never even shipped because it was on backorder. Between the lack of accountability, the added fees, and the significant damage we're now dealing with, this experience has been extremely frustrating and stressful. We expected professionalism and care when working with essential home appliances, and unfortunately, that was not what we received. I would strongly caution others before using this company.

While they were not able to perform the service I requested (septic tank), the customer service…read moredepartment seemed genuinely concerned resolving the misinformation issue and they referred me to another company.

They cleared the bathroom sink drain but it was very, very expensive. There were a lot of…read moreadditional, unexpected charges.

Warranty thru Lowes & Samsung…read more Personally I've had no problems either time Lowes and Samsung sent them out. They came during the time, texted me when they were coming and fine service. The first time was during the first year so Samsung contracted them. Sean did a great job with the dryer and we're going good 2 years later. This time it was the washer & they were here within a week once the claim was settled with the warranty company. The washer was repaired very quickly by Chris and works fine now. The only problems I had were with the warranty company that contracts them but the actual repair company is great. Both Sean and Chris are kind and thorough. If anything, Sean remembered me when he checked out the washer! I can't speak to any other employees but if anything else happens I hope it's one of them.

They haven't given me answers to the tech being here last week for parts needed AND if I can use…read moredryer. Dryer is under warranty and I have involved GE CONSUMER RELATIONS AND THEY WON't answer their calls either Kim 614.571.4380

Best Air Conditioning & Heating certainly lives up to their name; they are the BEST! My furnace…read morewent out last night when the outside temp went down to 18 degrees. I called and spoke with April who was great to deal with. She gave me a 2-3 hour window for a technician to come. They were here in less than 1/2 hour! They spent very little time to ascertain that it was a control board that went bad (think computer motherboard). They found the needed part and drove about 45 minutes round trip to get it. They installed it within 15 minutes! We are warm again! Thanks Tony and the Best Air Team!

Perfect customer service, perfect turnaround time and excellent work. I think his name is Goodwyn,…read morecame out and saved the day. I called at 11:30 pm at night and he would have come then but I decided to wait until the morning.This man went above and beyond to not only fix our problem but to fix another problem that may have been causing the original problem. He also gave pointers on what to do if it goes out again or if we have a power surge. I will be using this company from now on. Hats off to Best Air Conditioning & Heating Refrigeration & Appliance Service.

Larry provided awesome service for a problem I was having with my HVAC. He was able to make it over…read moreearly on a Sunday morning when no else would.

...Mr.Chilcutt Was Very Courteous & Tbe Service Was Excellent!!!...Yes!!!...If We Need His Services…read moreAgain We Will Definitely Call Him!!!...