ABSOLUTE GARBAGE!! The Thor appliance website sent me to them when I requested help with a failed lighting system in my vent-a-hood. They told me on the phone it would be $100 to assess the issue. I was later charged $125, supposedly because the assessment was more in depth. LIES!! I took the filter out and could immediately see the heat damage on an electric box inside. What's "in depth" about that??? They sent me an estimate that included $450 for labor. This repair would have taken less than an hour. $450/hour for labor??? LIES!! The estimate they sent me had three line-items: Labor: $450 LED Driver: $260 APV-12-12 MEAN WELL Mouser $245 Guess what?? The APV-12-12 IS the LED DRIVER!!! They tried to charge me twice for the same product! LIES!!! On top of all that, I bought an UPGRADED LED Driver online for $13!!! This company is a huge DISGRACE!! STAY AWAY!!! read more

Taylor Made Appliance - Redacted Estimate - Appliances & Repair Near Me

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Needed service same day service for a noisy refrigerator. They had availability and even called when an earlier job finished early. Once here, quickly identified issue and resolved, while explaining fix and reasoning it may have happened. Very please and will use as needed again. read more

This company is an absolute scam. They will charge you, not contact you or respond when you try to follow up. I only had my work finished because I left a bad review weeks later. They sent several different tracking details when I asked about my project being compelted. They only reached back out to me after I left a bad review on Thumbtack. After completing the service, they said they couldn't leave my house until I changed my review. Do not do it! read more

Jamal took extra care and time and determination to repair our washing machine. He showed me video on his phone of the problem he found underneath the bottom of the machine. I am very grateful for all Jamal did and that he was successful in solving the problem! Thank you, Jamal. read more

I needed repairs made to my GE stove. The relay switches and receptacles were worn out. This was a safety issue for me because the burners were overheating, tripping the circuit breaker or not functioning at all. The technician quickly diagnosed the problem, ordered the replacement parts and picked them up. The entire job was approximately 1 1/2 hours. I've been trying to get the stove repaired almost a year with the rental agency with negative results. read more

Appointment was 10:30-11:30. A lady calls me @ 9:38 to ask if it's ok for tech to come early. I said yes. She says he'll be at my house in 15-20 minutes. (10:00 am) He shows up at 11. He said he was on another job. I understood on the way. Anyway he did have an overall good attitude and knowledgeable of washer. He was just unable to fix. The lid lock wouldn't open manually. All is good. He tried. I paid him. Would use again. read more

John and Brandon were very knowledgeable and helpful. They made sure my whirlpool dishwasher was working properly before they left. I appreciate a black owned company with professionalism and respect. I would recommend them to everyone. Thanks Guys!! read more

In August, I contacted this company because our ice maker in the refrigerator was not working. To make a long story short, a technician came out three times. They replaced the ice unit twice and installed an uneeded water valve of some sort. We paid close to $600, and never got a working ice machine. The owner said he would reimburse us for parts, and after almost 90 days we are still waiting. read more

Had guy come out to fix ice maker and to see why freezer not defrosting. When he left the ice maker was working and too soon to see if freezer was working. I hour after he left ice maker not working. After trying to get him to come back he said he did not want to work with me any more. Another guy came and fixed the ice maker and too soon to see if freezer was. Well the freezer is not defrosting. After 3 call and 3 texted no response from the anyone. This has been over a period of a month. I now have to call another company and pay more money I am 82 years old and have limited funds. read more

Jamal did a great job very professional on time and even into the was done. explain the entire process seamless process. I would highly recommend this company. read more

Not the service I expected. In the end, they busted one of the burners. They did, after a little discussion, offer to refund me 450 off the amount that I had already paid them. I won't be using them again. As of this date, July 26, 2025, they have not refunded any money to me. After not fixing the original problem, I went on eBay and purchased a used replacement that functions similarly to the one they didn't fix. Don't waste your time; find another repair service. I learned my lesson read more

needed ice maker fixed. They came out 5 times I finally had them just replace the old ice maker. They replaced the valve and now the old ice maker works. The repair tech himself was nice but the man who answers the phone lied to me many times. I was charged $540. I was told the service charge would be $175 and the part $ $340?. My kitchen floor was flooded 3 times. I sent the new ice maker back and am waiting on a refund. I looked up the prices from Maytag and the total came to $287,00. I just want my refund for the returned icemaker. Will I ever see it read more

Gentlemen were very nice but I believe using unethical business practices to increase service charges. I requested Taylor Made to come out and fix my icemaker which was no longer working. My freezer was working fine. They came out and confirmed I needed a new icemaker and ordered the part and charged me $1,000 for the part plus install. They claimed that subzero parts were expensive. A day later (while waiting on the part). My freezer stopped working and $500 worth of food spoiled. After doing further research I see that this is common for Taylor Made when working on icemakers. Based on previous reviews it seems when Taylor Made is working on icemakers that other issues start "popping up" after their first diagnosis appointment. After seeing these reviews I immediately requested a refund for all services and I am currently waiting on that to go through. It has only been a few hours but they did agree to a partial refund via text. I am interested to see what kind of refund will be provided and if any. I was able to get a new company to come out and they confirmed that the thermostat was simply unplugged causing the freezer to stop working. They also believe that the icemaker will only cost a $100 bucks or so. Based off my experience and the reviews shared, I believe that Taylor Made Appliance repair is fraudulently servicing customers in the Memphis area by overcharging, sabotaging appliances at inspection and misdiagnosing appliance failures. I would advise against utilizing this company for appliance work. read more

I called them to see if they could fix my freezer that was not freezing. They found that I've had frost on the back and removed it for $308. However, it did not freeze. I called them back and they promised to come the next day to check and stated it was probably the compressor. They never showed up and now through an honest repairman found the defrost timer had stopped working. That should have been checked and replaced at the time Taylor Made was here. Now I am out another $200 to get it fixed. Would not recommend them at all. I was lied to. read more