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    Quest Diagnostics - This photo was taken at 7:30. The phlebotomist had not arrived and that's when the first appointment was supposed to have started.

    Quest Diagnostics

    2.0(4 reviews)
    3.3 mi

    Easy peasy lemon squeezy!…read more I'm from out of state but needed labs drawn. This was close to where I was so I booked an appointment in advance. I arrive ten minutes early and checked in using the kiosk outside- which was SOOOO easy and cool how it read the ID and insurance cards. The employee popped out shortly after, and brought me inside the room, where he took the lab slip and filled out the stuff and took payment. He drew blood easy and painless and because I'm an extra bleeder, gave some extra taping. It was a STAT order so he said I should have it in a couple hours. I was out of the room 5 minutes after my appointment.

    I would give this place zero stars for the Westborough quest diagnostics if I could. I showed up at…read more7:16 and saw a paper sign over the check-in kiosk saying that they weren't open till 730 even though there is a Physical sign drilled to the wall saying that they are open and accepting patients starting at 7:00. I arrived early with the assumption that appointments would start at 7:30. The phlebotomist did not show up until 7:40. I had been the first to arrive and sign in as soon as the phlebotomist flipped the unofficial paper sign. However, the first patient who was brought back for their testing was at 7:50. They did not have an appointment and they didn't sign in as a walk-in. It was as a "personal favor" to one of the other nurses in the building and overheard this being discussed in the waiting room. I waited for over an hour after checking in I before asked where I was in the queue and if I had signed in correctly. I was yelled at and told to "wait my turn" even though I arrived over a half an hour before anyone else including the phlebotomist, even showed up. If I had simply been told that there wouldn't have been time for walk-ins today, I would've left and it wouldn't have been a problem but after being there for almost 2 hours and with no respectful communication, I still didn't get my blood drawn. 10/10 DO NOT recommend unless you enjoy being stressed out and yelled at. Then this is perfect for you. I have heard from friends, family, and other clients in the waiting room that if you have an appointment it is not any better.

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    Quest Diagnostics
    Quest Diagnostics
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    Quest Diagnostics

    Quest Diagnostics

    2.0(5 reviews)
    5.4 mi

    Do not get blood work done at this location . No one working the window and they make you sign in…read morewith a kiosk . They then give you the option to wait outside which I did then they called me in early only to make me wait another 40 mins . The staff basically just ignores any attempt to get help .

    I just had the most amazing experience at Quest! I am a tough stick...so when I was told I had to…read moreget some last-minute bloodwork done, I started chugging water and panicking...My experience is usually bruises, poking around...I live in fear of a nerve being hit, and of having to apologize endlessly for my fickle veins. With that in mind, I walked into Quest and completed the sign-in process at the kiosk. Simple and quick. Was told I could be seen in 5 minutes...panic intensifying...and to my slight dismay I was called in in 5 minutes! I immediately told Sarai I was a tough stick...and she responded, "Well you're in good hands...my specialty is infants!" Music to my ears, and so reassuring. I immediately felt better. She was so warm and funny; her vibe would have put me at ease even if she didn't have the qualifications (which she did). You know how you can tell when someone loves their job? And you know you're in the right place? That's how Sarai made me feel, and it totally turned my day around. She asked me for permission to check my other arm, and warned me of the expected pinches and pokes as she went through the process - just perfect etiquette of respect for body and boundaries. She kept me informed of her observations throughout the whole process too, which really helped me feel aware and in control. The whole process took less than five minutes and was painless. She also told me what to tell phlebotomists in the future - my veins are okay, just small, so I should request a pediatric/butterfly needle (maybe this info can help someone else). Just a perfect experience that turned my day around (maybe my life, lol, now that I know to request the kids' needle!). I feel bad for the people who had bad experiences here...but if you go to Quest and are lucky enough to get Sarai (I wish I could remember the coworker she also said was good with tough veins!) trust that you're in good hands, literally. God bless

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    Quest Diagnostics
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    ReproSource - laboratorytesting - Updated June 2026

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