I collected a kit from 959 Concord St, Framingham, MA 01701 to submit samples (to be collected at…read morehome) for a key test ordered by my healthcare provider. To my utter disappointment, I later realized that the kit had incomplete components and no instructions making it impossible to proceed with the sample collection. This left me uncertain about the correct procedure for collecting and submitting my sample. To resolve these issues, I attempted to contact the lab on multiple occasions via phone; however, my calls have gone unanswered and I am yet to receive any form of response or assistance. I reached a 800 number and got mixed messages/instructions about sample collection and finally a phlebotomist offered some sort of advice. I find this attitude extremely unprofessional, insincere and lackadaisical. Not sure whether to trust them with processing my sample for this sensitive test!!

I made my decision to come here today based on the Yelp reviews I read. Based on my experience, I…read moredefinitely recommend this outstanding medical facility for anyone. I needed two bags of iv fluids. It was so nice to be able to receive them here (rather than in a busy ER). The doctors, nurses, techs and all of the care providers are truly stellar. A very special thank you to Ana!

I have been here now close to 20 times for chronic cluster headaches. They have always treated me…read moreprofessionally and respectfully. We go out of our way to come here. The place is always super clean as well.

Customer service is so difficult to actually get through. The line either disconnects or you're…read moresent through repeated menus and then sit on silent hold for 30-60 minutes. The website is not user friendly and even with an account you can't look up payment history. It's a terrible system. The actually lab is fine, they are just doing their jobs, but overall it's really frustrating to deal with them especially if it's something you have to do regularly.

lack of privacy in waiting room,check in. heard addresses,…read morebirthdates,names of PCP medical person was NOT an MD, completely restricted by rigid protocols, appeared to be designed to generate higher fees refusing to allow common sense requests biggest insult was to refuse to prescribe the appropriate dose of a benign med for even a few days.offered only 1/3 the daily dose- knowingly completely ineffective complete waste of time and $ This is NOT what I expect from the MGH system

This organization is elitist and they don't care about the patient. Getting care is almost…read moreimpossible (especially with a specialist), and the care is, in my opinion, sub-part. i'm moving mycare outside the MGB system.

What kind of policy prevents a patient from changing their primary care provider, even if they're…read moreunhappy with the care they're receiving? That's completely unacceptable. Patients should have the right to feel comfortable and confident with their provider, and policies like this undermine that trust.

From the owner: Tufts Medical Center, a world-renowned academic medical center, has provided exceptional care…read moreacross New England for over two centuries. From our primary care to our level one trauma center to our leading heart transplant program and over 100 specialties and services, our clinicians deliver innovative, patient-centered care every day. Tufts Medical Center is the principal teaching hospital for Tufts University School of Medicine and a leading research institution, conducting game-changing medical and health policy research.

No wait! Dr Demelis is excellent. On-site CT scan diagnosed kidney stones with 30 minutes after…read morearrival. Check the website for wait time before you rush out. Accept most insurances though it's part of Reliant Medical group. Visit is billed as primary care. We first went to Shrewsbury site, got the last parking space. Check in kiosk says 3.5 hours wait. Then the nurse at my PCP office said there is no wait at Natick. So we rushed there. Was very happy we did that. This is the best urgent care in central mass.

Was not that pumped about the reception, but there was nobody in the police, and they were bored,…read moreand I was ticked off that the football game was not on, so we may have just gotten off on the wrong foot. More importantly, Matt the paramedic and Virginia the nurse practitioner were insanely great. Listened, quickly tested me and came back with the results and sent me on my way to healing. Impressive, all for $18

Came in for a scheduled asymptomatic COVID test. Reception was a b****. No organization to patients…read morearriving. Sat here with eight other people... this woman needs assistance. How is there only one person working the front area? Corey is clearly stressed and that is where the rudeness comes in. All she is able to do is point to people and then ask them to sit down. Doesn't check to see if they have appointments, what time they had their appointments scheduled for, etc. The online booking was super easy, but there is no point in arriving on time or early. Basically just sat in the waiting room for an hour and a half watching people who came in after me come and go. I am going to need a covid test after this covid test for the amount of time I just sat there... I would have been better off just waiting the ten days at home with no extra exposure.

Outstanding. This was my second visit to a local urgent care within the week. I highly recommend…read morethis location. Everyone was truly helpful and caring. I felt like everyone took an interest in me as an individual and I definitely did not feel rushed or hurried in any way.

Quick and easy and got me the prescription fast. Totally worth it if you aren't feeling well and…read moreneed some meds. I was in and out in 15 minutes as a walk-in.