Nope. Never again. Since they closed their local office, had to travel the same amount of distance…read moreas my local doctor whose office also draws blood. Will just go there next time. Quests is not concerned with retaining people so the past three times, the quality of the techs has plummeted. This last person had all the charm and courteousness of a stampeding elephant.

This business abandoned Marlborough. They have OUTSTANDIND phlebotomists, but are no longer easy to…read moreaccess. Their Marlborough office no longer takes local clients. They send you to a lab on the other side of Northboro. Will NOT use unless they open a Marlborough lab.

I would give this place zero stars for the Westborough quest diagnostics if I could. I showed up at…read more7:16 and saw a paper sign over the check-in kiosk saying that they weren't open till 730 even though there is a Physical sign drilled to the wall saying that they are open and accepting patients starting at 7:00. I arrived early with the assumption that appointments would start at 7:30. The phlebotomist did not show up until 7:40. I had been the first to arrive and sign in as soon as the phlebotomist flipped the unofficial paper sign. However, the first patient who was brought back for their testing was at 7:50. They did not have an appointment and they didn't sign in as a walk-in. It was as a "personal favor" to one of the other nurses in the building and overheard this being discussed in the waiting room. I waited for over an hour after checking in I before asked where I was in the queue and if I had signed in correctly. I was yelled at and told to "wait my turn" even though I arrived over a half an hour before anyone else including the phlebotomist, even showed up. If I had simply been told that there wouldn't have been time for walk-ins today, I would've left and it wouldn't have been a problem but after being there for almost 2 hours and with no respectful communication, I still didn't get my blood drawn. 10/10 DO NOT recommend unless you enjoy being stressed out and yelled at. Then this is perfect for you. I have heard from friends, family, and other clients in the waiting room that if you have an appointment it is not any better.

If I could give a zero, I would. I will never use Quest again. There is zero notice on the site…read morethat this location is ONE human in a closet. Walked in, waited over an hour. Watched the tech have attitude with anyone daring to ask questions. The tech disappeared for an inordinate amount of time while on-time patients were left waiting. All walk ins were gone except me. He took someone ahead of me who showed up with no paperwork and didn't have an appt because she got her doctor to call paperwork in while I was STILL waiting. I finally walked over to knock on the door to ask him NICELY if he was going to get to me before he took his lunch break in 13 minutes. "You should probably just leave." This is Quest Customer Service? You leave people waiting AND your tech would have gone to lunch without even taking me nor TELLING me that he was not going to take literally FIVE minutes to draw my blood? Reprehensible. I'll be leaving feedback on every single platform because this is the worst lab experience I have ever had. I will inform my practice that I will NEVER use your services again. It is clear from other reviews that you do not value anything but making money.

Overall accuracy is always in question when you engage with a company that reveals simple…read moreoperational tasks such as the management and responsiveness of the billing department is so seamlessly disorganized. No receipt of documents and zero communication unless it was initiated by myself. What should have taken a day to resolve took almost 9 months and it is still not resolved. Looking back, I would have used another company.

I would advise to get testing done somewhere else! Totally unprofessional. Can never reach anyone…read more Awful customer service. Tests missed. GO somewhere else if you don't want a huge headache. Having to miss my IVF transfer month because of this company!

The Dr's and nurses spend maybe 15- 30 minutes with you and cannot apply your medical history to…read morehelp you with your medical care treatment. You get treated poorly by their staff when asking for assistance to help your care. Messages and phone calls get mixed and ignored. Then you find out later on they just didnt want to do anything nor can give you a reason. Find a provider elsewhere. Laura Sullivan NP and Cody Desouza dont properly take note for your medical care and records. They wasted many years of care for me, I should have left sooner. Find a provider who listens and documents properly so you can have better ease of care when trying to communicate. They mostly want to push useless labs, medications and unnecessary tests to get more billed/money. They dont seem to focus on treatment or what the patient says at all, even after years of expressing and informing them.

I rarely write reviews, but I felt compelled to share this experience because I left my medical…read morevisits feeling deeply disrespected and unhelped. I have also shared this same experience via Google reviews. Similar to another reviewer, I had a very negative experience with Mariah Black, a nurse practitioner in the APCC program. Throughout my visits, I felt I was treated more like a customer being dismissed than a patient seeking medical care. I came in for an existing health condition and requested time off from work to focus on recovery. Rather than discussing my symptoms or collaborating on a treatment plan, my request was denied. I was told that I had "plenty of time" to recover and that I should "find another job" if I was uncomfortable going back to work. I found this comment extremely inappropriate, dismissive, and lacking in empathy. At no point did I feel that my concerns were genuinely listened to or taken seriously. Instead, my attempts to explain how my condition was affecting me were repeatedly being brushed aside in favor of her own assumptions and beliefs. Additionally, I expressed that I had financial concerns and could not afford one of her proposed recovery options. At the time, I was reassured that this was understood and would not be an issue. However, I later discovered in the clinical notes that this was documented very differently. The notes stated that I failed to follow the treatment plan, and this was then used as justification for denying me additional time off from work. This contradiction left me feeling backstabbed and left me feeling misrepresented and betrayed. I have been a patient at the Southborough medical practice my entire life, but will now be looking elsewhere for care. I expected compassion, honesty, and collaboration from medical professionals. All of that was entirely absent here. If you are assigned to Mariah Black, please consider my experience when deciding where to seek care. I would not want anyone else to feel as dismissed and unsupported as I did.

I had a great experience at the new Hudson location - it's much more spacious and modern than the…read moreActon office. Though it did take 3 months to get a new patient appointment (for just an annual physical, nothing urgent), I'm happy I waited - the staff was lovely and the location was very convenient. I was brought into the room right away, only had to wait a few minutes for my doctor, received the recommended vaccinations from the nurse as soon as my time with the doctor ended, and had blood drawn immediately after that. I received the results within a few days, and the prescription refills and referral that I needed were sent off immediately. My only complaint was that I needed a form filled out for work once my bloodwork results were available, and they wouldn't hold onto the form for me - they said I needed to bring it to the Acton location myself because they don't have a medical secretary on-site, though I think they're looking for one now!