This is Monday. They missed us last Tuesday, and the 2 makeup pickup appointment. Their 800 number reminds us they will be closed for Memorial Day, and no choice for leave a message. The other number says press 2 for a message, but hangs up if you do. Our regular guy was great. Is he on vacation, or did he quit? read more

Setting up service when we moved in was a nightmare. We did get our first pick up for almost 3 weeks after we moved in. Each time I called I received different information. First I could use my own bins, then they said I had to use special bins that they provided, then they canceled my bin order without telling me (meanwhile trash was building up in our garage). Ultimately, the bins we had originally were fine. They didn't know what services they provided to my address. At first they said I had recycling, but it ended up that I didn't. Now that we're in the middle of winter it seems they've just decided to stop servicing our area all together. When I call they say they don't have any notes or reason why we weren't serviced. Every time I call they say they'll send someone the next day, but don't. I understand a couple day delay after a snow storm, but it's February 14th and the last time our trash was collected was January 25th. The roads have been cleared and plowed several times and there has been no shortage of opportunity to pick up. Seriously. If UPS and FedEx can get to my door in a blizzard (I'm not saying they should...but they do), surely the trash company can get to my curb and pick up my trash on a plowed and salted road. Our garage is holding weeks worth of trash and stinks to high heaven. What are we even paying for? To be blown off by customer service and not have services rendered to us? read more

So this is the second week that Republic Services has not picked up the trash and are not answering their phones. Lousy service and lousy customer service! read more