Needed FingerPrint service for a job requirement Nick was…read moreso patient and helpful ! It was easy to make an appt online and he took care of it 'on time' - was polite and walked me thru the process then helped me mail fingerprint copy to the work site requiretaking extra time to find the best mail rate for tracking services So appreciate this local business and its polite helpful employees

I had some old toner cartridges and asked Google where I could recycle them, and Google AI said…read morethat The Postal Shoppe on N Alpine Rd has recycling for toner cartridges. I then verified the information on the website for The Postal Shoppe, and it said, "The friendly team at The Postal Shoppe are big fans of the environment and always try to do our part to "keep it green" by recycling whenever and whatever we can." Along with "We encourage the residents and business owners of Rockford, IL to also do their part by using The Postal Shoppe as their recycling center.", along with a listing if items they recycle to include toner cartridges. However, when I arrived at The Postal Shoppe, I found the team anything but friendly. At first, I was told no, they do not do any recycling. When I asked about the website, the staff told me it was "not our problem", and "we don't care", and "we are not responsible for the website". When I pressed them on the information posted on the website, they said it was probably the old owners. So, I asked when the owners changed. They said it was 5 years ago, but again they didn't care and are not responsible. This review is for the attitude of employees at The Postal Shoppe. Instead of "I'm sorry we no longer offer that service. I'll let the owner know to update the website"; it was "not our problem", and "we don't care". To the owners of The Postal Shoppe, if you no longer offer a service that listed on your website, then you should update it. Apparently, it's been at least 5 years since this service was offered. Here's a link for the website: https://www.thepostalshoppes.com/Home-Business/Recycling-Services

Freeport Transfer Station is absolutely superb. They are organized extremely well so that there are…read moreno long lines waiting and they also keep everything as neat as realistically possible. They are also well organized and have an excellent crew that is both friendly and informative when answering questions. If you need to remove bulky items from your home they are definitely the place to go.

Says your open till 11 am on Saturday, yet her I sit, truck full ready to unload, and no one is…read morehere. Good job guys.

2 minutes ago…read more Dropped off a FedEx package and got a dropoff receipt. The tracking on the FedEx website shows the package never got scanned, so there is no evidence it entered their possession. I stopped into The Postal Shoppe and asked if they could look for it. The guy was rude and unhelpful, simply insisting it was picked up and not their problem. I talked to FedEx as well, and even though they couldn't do anything for me, at least they weren't rude. Lesson learned: always drop off directly with the carrier. They scan it right then and there, and then the tracking shows they took possession. This package was for a Samsung trade-in, and I'm out $150. Never going there again.

I received a package from UPS that was sent to the wrong address. I drove over to the Postal Shoppe…read moreto give it back and let them know. I went in and told the guy on shift, and he said that I would have to pay $25 for shipping if I wanted to return the package that wasn't even mine. It's terrible service to make someone who isn't even at fault pay for your mistake. I wouldn't recommend this place to anyone.

The staff is rude and deceiving. I wasn't greeted. I presented a watch and said I needed a price on…read morea battery. The employee immediately changed out the battery without permission. I was then asked to pay for the battery and installation. They were very deceiving taking it upon themselves to change out a battery without permission ! Terrible customer service and store practices.

I am not sure I will go back to this location, they are definitely not the most customer friendly…read morein there. I went in and was buying 2 fob batteries to the tune of $37 & asked if they had a restroom the one guy says not for customers we closed it because of covid, he never even looked up from the computer he was looking at just said his piece when I said I would have to remember that he says well there are people working back there we have to think about them and walked away. I have been going there for years and they used to go test the batteries now they just put em on the counter, charge you for them and walk away. Luckily they both worked out fine but I think I will go elsewhere that is most customer friendly.

I called at the last minute, trailer full and realized we needed more space to store our furniture…read more I called and was relieved that all rentals can be done online. In a few minutes, we were offloading into a clean 10x10 space. Just needed a padlock, which was available on site thru a vending machine. Very efficient and a great price!

I've had my storage unit for years. Totally satisfied. I feel happy and safe knowing my property is…read morein a safe environment.