Republic Services bought out the private company that was really good. Republic Services did well until the Fort Collins contract went into effect and from the first week until now we have been unable to have consistent pickup. Recently I started getting telephone calls from RS casually mentioning the labor shortage and this being the reason our trash would be picked up a day later that contracted. Sadly, the same thing happens until the next week. This is the third week of the daily un-pickup. On the other hand, their billing is spot-on, so I pay for service I do not get. read more

I just want a reliable service! Republic has continuously disappointed. Their fees increase every statement with less and less service. I stay with them for the yard waste as we have a lot of yard yet the yard waste is rarely picked up. I have spent so much time calling and receiving promises that they will pick up the yard waste the next day and then it never happens. This has seriously happened at least 10 times. I work full time and have kids and following up on this company's incompetency. Awhile back, I spoke to a manager, trying his best, who promised it would stop happening. Yet it still does. I called Friday and was promised again someone would pick up by Monday and I would get a call from the manager. It is now Monday night and I have two bins still full outside with not a call from the manager. read more

We are cancelling our services with them. They have missed 6 pick ups since this June. We were customers of Gallegos Sanitation for 18 years and had no issues! Once Republic purchased them, prices went up and service went way down. Our whole neighborhood has cancelled them as of today and switched to another provider. If i could give zero stars I would. read more

We finally had enough and cancelled our service over a month ago. Our empty cans have been sitting on our property for over a month now. Maybe we should start charging rent. They are taking up space on our property and are too big for planters. Minus ALL the stars. read more

We were customers of Gallegos Sanitation and had no issues. Republic bought them out and now there are issues. Our trash day was changed from Thursday to Friday but on far too many occasions, the pickup does not come on Friday and sometimes not on Saturday but hopefully on Monday. This weekend is yet another such time. The last time I checked, other local services were charging about the same. Am going to check again and if only the same, or less, I need to switch. We pay too much for poor service. read more

Waste removal services: Wow, they suck. I don't usually feel compelled to leave reviews but these scammers have wasted an enormous amount of my time. Billing is not transparent, there are hidden fees. My bill went from $50 one month to $128 the next It took multiple phone calls for them to even explain it to me. I was told they couldn't figure it out and a supervisor would call me back. Nope. When I moved my service to a new address they kept sending invoices to the old address. Then after cancelling service with them, they still billed me for another 3 months. Guess what! When I called to have it refunded they said they can't because its still processing and its my problem to keep calling them back until such a time that they are able to refund it. Wish me luck on ever getting a refund. Dumpster Diverz is 40% cheaper. Don't bother with these idiots. read more

I feel like they bit off waaaay more than they could chew. When it was Gallegos, it was great, but then the sell out happened, they took over trash for the city of Fort Collins and things went to crap. I don't believe they were ready to handle a contract as big as the Fort Collins contract. As soon as that happened, they moved our trash day, along with many other's. This made us feel like we weren't valued. They moved collection day for established customers (that we had for decades) to accommodate a new contract. Many were forced to change trash services then and there because a lot of HOAs mandate that trash be picked up on a certain day (those were the lucky ones who didn't have to really experience Republic). I wasn't so lucky. In the short time I had Republic, they missed my pickup more than they actually picked it up. And that's how it was for the entire neighborhood! They would completely skip entire streets! One of the times I notified them of the skipped service my entire cul-de-sac was skipped. They came back the next day (as they should have). We all had our "Republic" trash containers still on the street. You could tell who reported the skipped service because those were the only cans that got picked up, despite service being missed for everyone! Why didn't they pickup all of the trash cans they missed?! My neighbor's can was 2ft away from mine and they took mine but not hers! It was complete BS! Finally, my HOA did something good and canceled our contract with Republic. You would think that's when their bad service would've ended, but no. They didn't refund money that was left on our accounts for services not rendered, we had to reach out individually to get our money back! This finally did happen, but it should have happened as soon as the cancelation occurred. I also work in law enforcement. We had a large number of thefts that were occurring at a farm and ranch supply store (hundreds of dollars worth of property was shoplifted). When we caught the suspect, his vehicle was full of Republic trash cans. He worked for them and was responsible for picking up and dropping off Republic cans to customers. I know that this employee is contracted by Republic and not daily employed by them, but I still want companies to do background checks and hire honest people! Who knows how many items he stole from individual people while he was at their house to do contract work for Republic. I'm so thankful we switched! I wish my friends and family in Fort Collins could do the same, but sadly, they're now stuck with the Republic monopoly and have to pay more monthly to get rid of the Republic curse than to keep them (how is that not illegal?!). read more

i saw a negative review pop up in my feed from someone else and realized it may be time to update my review. Yes! I definitely had negative interactions with customer service in past. Hence the 3. We have been using GS for at least 14 years. We have had our trash and recycling picked up consistently. However the timing of when it is picked up is never really the same. It is on the same day every week though. Sometimes its in the morning and sometimes its in the late afternoon. That does keep you on your toes. We have been happy with our actual service overall. read more

FIRST REVIEW (July 18, 2023): If zero stars would be an option, this company deserves it! Ever since Republic Services bought Gallegos Sanitation, service reliability has gone down while price went DRAMATICALLY up! This is a company that is full of excuses. Don't call after business hours to get an explanation as to why garbage/recycling hasn't been picked up AGAIN; you can't even leave a message! Worst ever service ... I truly hope the City of Fort Collins will not contract with this company; Gallegos was a GREAT company but Republic Services literally trashed that reputation in the shortest possible time! It's just sad. UPDATE (August 31, 2924): I wish I could say that Republic Services is trying to make things right - like they claimed in their response to my review - but they are really NOT interested in doing so. Most recently, they picked up only part of my recycles and I immediately called to let them know. "Customer Service" promised it would be picked up within 24 hours; well, 24 hours have come and gone but no pickup. I call back the following day and again the same promise but AGAIN no pickup. It is now the weekend and come next Monday it will be a whole week of missed opportunities. Like I said before, worst company and now the City of Fort Collins will be exclusively serviced by them ... that is going to be interesting! As for now, still ZERO STARS rating! read more

Half of my garbage was not dumped on my Wednesday pickup, and no the garbage was not stuck. Assurances from Republic to come back on Wednesday, Thursday and Friday were completely forgotten. So now I have to call back on Monday which means that in all likelihood I'll have to wait until my regular pickup on Wednesday. Is this some ploy to charge more for the extra garbage I'll have on Wednesday. Fort Collins you really blew it giving Republic a very lucrative contract at the expense of the customer service the residents of this city receive. read more

Gallegos good. Republic bad. I'm cancelling Republic asap and rather deal with my trash/recycling on my own. read more

Republic Services - Missed pickups- again. Yes, I've reported missed pickups - Junk Removal & Hauling Near Me - Fort Collins, Colorado

I ordered and they just delivered a recycling bundle, not a solid waste box. I called but they have no idea what's going on. They should refund me because they don't care how I can handle my solid waste. read more

Had a special need & request ... Morgan pushed many buttons & resolved my problem within a day!! Pleasure to see an employee take the time to listen & then take action to make things work better. Thank you !!!! Bill read more

We've used them for the last year and a half and at first it was fine but December to now they have missed 3 of our pick ups. I called and they rescheduled them but 3x is crazy... I called today and was frustrated and the lady would not acknowledge my comments on having been missed 3x. I finally said "are you going to provide any feedback or do you have no comment on the missed pick ups...?" where she proceeded to look at my files and just agree with me they've missed 3.... I was just very unimpressed she didn't even try to resolve the issue let alone care I asked to cancel services. read more

For the 2nd week in a row, Republic has failed to pick up my trash - as well as missing the two days during the last week when they said they would be here to get last week's missed pickup. So far I've gotten them to give me a $10 credit - whoopie! That's the cost of 1 pickup. I get no consideration for the multiple times I've had to haul our trash down to the road and back to the garage for pickups that never happened. They say they 'are sorry' but have done NOTHING to correct their service problems or to compensate me for the labor/inconvenience they have caused. And... the national site said 'a member of the local management will be in contact to resolve this matter. ' Nothing yet. I've done business with middle school students who are more together than Republic. read more

Please accept our apologies. That's the first response from Republic customer service. How about fix the problems that you hear over and over. My trash wasn't picked up as were the blocks around our home. While the prices go up, the service goes down. Five days later, let's see if they keep their promise. Told I wouldn't get credit for missed trash pick up because they will PICK UP!!! I wouldn't mind putting the trash bin in my truck, driving to the Fort Collins office and dump it all at their door. It's yours now. But no, I'll wait, again for the slackers to get it together. In the meantime, I'll call the Fort Collins government office responsible for this contact. Think I'll need them on speed dial. read more

Fort Collins started all city-wide trash/recycle/yard waste on 10/1/24 with Republic Services. I am an existing Republic Services customer and have been since 9/1/24. Included with our trash services is the use of a yard waste can for an additional fee. Except for the fall, I have no use for a yard waste can as our yard has only trees. On 8/21/24, I called Republic Services for a yard waste container to be delivered to our home on the next waste pick up date. I left a message stating my request, what I wanted, my delivery address, and that I was an existing customer. I received a VM from the next day, stating that they "were not taking orders for that until after the contract starts so If you want to give us a call that week of September 30, we can make sure to get you a yard trimming cart as part of the city contract" On September 23rd I called Republic to request a container to be delivered on my next trash day which would have been Wednesday the 25th. I was assured that they would drop off on my next trash day. That did not happen, no container was delivered. I had wanted the container ASAP because we were having leaves start to fall, and I wanted to use the can and have it picked up on our next trash day, which would have been Wed Oct 2, after the contract with the City had taken place. On Monday September 30th I called and spoke to someone and again requested yard waste can be delivered on my next pick-up day, which would have been Wed Oct 2. Again, I was told that one would be delivered. Again, no yard container was delivered. I called that afternoon and left a message. I called on Oct 3 and talked to someone who assured me that one would be delivered to our address on Oct 9, our next trash pick-up date. In the meantime, I will have leaves dropping from our trees, which will force me to place them in the trash container going to the land fill, or let the leaves blow away with the wind. Neither is a good option. Keep in mind that after November 1, yard waste does not get picked up after November 1, so we have a limited amount of time to pick up our leaves. I don't understand why Republic Services would not deliver the requested service as I was an existing customer. I also do not understand why after requesting twice they would not deliver the yard waste container read more

I'd give a zero star rating if I could. The City of Fort Collins didn't listen to our input about whether we wanted one company to have a trash service contract and made the wrong choice when they awarded the contract to Republic.Their trucks are louder than other services and they loop back and forth multiple times in our neighborhood on pick up days. What happened to the promise of "less wear and tear on the streets" and "less air pollution"? The first week of September I notified Republic to cancel the City of Fort Collins trash service (set to begin on Oct 4th at our location). Was told to leave the trash containers at the curb to be picked up on Friday 9/13. Today is 9/30 and the containers still haven't been picked up. The "customer service" employees aren't helpful and are unable or unwilling to provide accurate information about when the containers will be picked up and/or if we're going to be charged for the service we cancelled. Even though we are forced to pay the bogus (and possibly illegal) "opt out" fee set by the City, we're sticking with Ram trash services, a reliable, friendly, company we've been using for nearly 3 decades. read more

The Magically Vanishing Trash Bins --------------------------------------------------- I've been using their services for about two years as the person who owned our home before we bought it from them recommended them. Twice I've had this bizarre occurrence: My trash and / or recycle bins are picked up and taken away completely! No explanation. Poof, vanished! Sometimes, one will disappear, if it is just trash day. Or, if you're lucky, two if it is both trash and recycling. Once, I thought someone had stolen them or they had blown down the street. as it was a very windy day. No, turned out the company just takes them away if you are behind on your bill. Well, you say, then you should just sign up for automatic payment! And, yes that's what I have done, but it still happens! Not once, but at least twice! Both happened while signed up for automatic payment. Here's how this just happened: I notice a fraudulent charge to my credit card so call my credit card company. They issue me a new card. Fortunately, most of my automatic payments are linked to my bank account, so nothing changes there. And yes, I forgot to change my automatic payment to Gallegos, so my bad. But did I get any notice? Any text alert? Anything in the mail. Nada. OK, they say they sent me a message about two months ago on such and such a date. I check. Nothing. The problem is these messages are sent from individuals I do not know and are NOT labeled as being from Gallegos Sanitation. So they go to my Suspect Email, which I check regularly. Most likely I had 30-100 suspect email messages one day and combing through them saw quite a few emails from people I did not know, usually asking for donations, offering services, etc. nothing. And so, as usual, I deleted the unknown ones. One of them was most likely an alert, from Republic Services, and not from Gallegos. If from Gallegos I would have read it. Oh, if you're curious I think the first time my credit card just expired and I received a new one from USAA. The second I intentionally got a new card. Gallegos: You WILL lose business if you don't do the following: 1. Send text alerts before seizing the trash and recycle bins. 2. Send emails from Gallegos Sanitation. That is your business name. Not Republic Services. 3. Send physical mail, too, before repo-ing the bins! Thank you! read more

*This company is no longer called Gallegos Sanitation because it was recently bought by Republic Services.* I have only been a customer since they have been Republic, so I can't speak for how the service was, but I can tell you that currently it's horrible. I began trash/recycling service with them in April, started an online account right away and checked often for my first bill online and in the mail. Come June I still hadn't received anything, so I called them after business hours and left a message explaining the situation. No call back. Then, "coincidentally", I receive my first bill in the mail three days later, with a $30 late fee. I have since called them every day for three weeks, only to be on hold for 30-45min without an answer. They don't have a customer service email address, so the only way to contact them is by calling, which is useless. I HIGHLY recommend going with another company read more

Republic Services locks in contracts with Cities so they have a huge bucket of residents to prey on. There will be added fees, identity theft, trucks blaring loud music and trash cans thrown in the street. This is simply employees fed up with their practices as well. Republic overcharged me, messed up my account and stole and used a check I mailed in. All I asked them to do was resolve and they did not. I am using RAM and they are great. City of Fort Collins and Republic Service are charging opt out fees to Residents that choose not to go with a company that overcharges and harms. The issues with Republic are reported nationwide and Republic is even shady enough to sue the residents of one state for fees. Say no to Republic and illegal opt out fees. read more

0 star rating is more accurate. Their service is literally trash. Inconsistent service and no follow through from customer service. they took my bins. made me pile the trash at the curb. its been two weeks later, 4 customer service calls, and the same trash is still on the curb. everyone else in my cul-de-sac switched to a different provider and now I know why. Dont waste your time or money on this company. read more

It has been three weeks since my personal home or office space have had a trash or recycling pick up from Republic. I've called countless times and am always promised they will schedule me an emergency pick up yet nothing happens. My neighbors are dealing with the same thing. read more

They promised to keep the rates lower if the City of FoCo gave them a semi-monopoly. Gee, then they raised their rates over 50%. Imagine that. Horrible service. Hit or miss on whether they pick up your trash any given week. read more

These clowns provide the worst customer service I have ever encountered, which is a fairly high bar. They were forced on us after they acquired our longtime and highly dependable local company, Gallegos. They recently switched our pickup day from Monday to Friday, no doubt for their own convenience. They picked up the garbage on-time once. All of the recycling bins in the neighborhood have been sitting on the street for nine days, with no indication of when they will be emptied apart from continued excuses. I gave them one star only because zero stars is not an option. Beware if they come into your area. They are absolute idiots. read more

I have had issues with Republic Services. They did not pick up my garbage this week and I scheduled a missed pickup. They didn't show up for that one. I scheduled another missed pickup. They didn't show up for that one either. The person on the phone says she can only send a message to the truck driver and that it does not compel them to do the pickup. And the truck driver seems to be ignoring the messages. I would not use this service again. UPDATE: The issue has been resolved today. read more

Fine, you accidentally threw out my entire garbage can. 5 phone calls and 9 days later, still no replacement. This company is a joke. Ooo a robo-response, I'm touched. read more

"BEWARE" Republic Services customer service leaves everything to be desired. I called to let them know that I would be moving on May 12, 2023 and to cancel my service, they still charged me for all of June twice in their final invoice. Republic Services Customer Service argued with me that I still had to pay for the rest of May and all of June and not to expect a refund even though they would not be picking up. Talk about a rip-off company. The final bill charged me for June twice, and I had no choice but to pay it or get sent to collection. Best steer clear of this company all together. read more

We ordered dumpster and Porta potty 4 weeks ago for immediate deliver. Still waiting. Trappers Point Home Owners Association

Worse than "not good." How do I click on zero stars? I used Gallegos for over 20 years before they were purchased by Republic. In all that time, I don't think they ever missed a pick-up. With Republic, it's a regular occurrence. At least once a month, they miss either our trash, yard waste, or recycling. When they do miss it, they offer to pick up twice as much the next week. What am I supposed to put twice the amount of trash in when I only have one trash can? After about two years of tolerating this, I'm done. I'll be switching to Ram or pretty much anyone else. read more

I came home today to find a bag of trash had been taken out of the bin and left in the street. I'm very unhappy I've never in my life had this done before. read more

Republic Services - My trash can and the bag they took out of it. - Junk Removal & Hauling Near Me - Fort Collins, Colorado

They don't give two shits about businesses losing business bc of the stench that they refuse to pick up. They were given the account number but yet still refuse to pick it up. Hopefully the businesses band together and file a lawsuit for lost business due to the stench this overfilled dumpster has caused. Pure negligence in this "company" read more

If I could give them zero stars, I definitely would. Please stay away from this company and find another local company. I have used Gallegos for years, and ever since this company took over, it has been nothing but a mess. They miss picking up trash because their drivers don't want to work for such a corrupt company. They will increase your bill incrementally over the course of time, and when you call to complain about it, they will hold you hostage any way they can and have zero interest in developing customer relationships. My bill over doubled in less than one and a half years since they took over from Gallegos and they blame it on "inflation" and prices increasing. I'm sorry, but I understand prices going up some but in no way can they justify a 100% increase in a year. Avoid them at all costs. Dumpster Diverz and Mile High Waste are wonderful local options for us here in Noco. read more

Yesterday, it was a very windy day, truck came by and dumped a neighbor's recycling, missing/being blown out as it was dumped. Large cardboard boxes, cans, etc blowing down the street. Truck just drove off. I called dispatch and was told "I'll see if I can get the truck to turn around" Those boxes are still on the street, so I guess she didn't manage... I believe the action of dumping trash onto the street is called littering, and carries a fine. I'm not a customer, just a neighbor using another company, that will stop and pick up a missed dump. But thanks to GSI, I've got trash all over the street for blocks. Improve the trucks so it happens less? It's wonderful when you know what company's trash day it was based on the amount of trash blowing down your street. read more

consistently charge for services not provided. Pick up of trash and recycle is on the "if and when they feel like it basis" Takes literally hours on the phone to try and get them to "fix" the fraudulent charges and then they act like they are doing you a favor. read more

Updating my review today because the experience I had with Gallegos Sanitation today was a complete turn-around from what I have experienced in the past. Again, my trash was dumped out of the bin and spread all over the street BUT this time the driver of the truck got out of the truck and not only picked up the bags but swept up the mess in its entirety! My jaw was on the ground! I can't even express how much I appreciated this because I was having a really bad day and having to clean that mess up would have only added insult to injury. Thank you Gallegos Sanitation for coming through for me this time! My faith in your service is restored! read more

I've been using Gallegos for 4 years now and always loved them. I could call in with any question, issue, payment etc. and I would be put through to a representative either immediately or within a few minutes. Now that they've been sold, it takes up to an hour to speak to someone, their automated payment option is way too complicated, it's just annoying. read more

I know they are a garbage company, but I didn't know they were garbage. There driver literally took out some of our things and threw them out of they dumpster onto the ground. Instead of an apology, the person I talked to just kind of brushed it off like it wasn't that big of a deal. Saying "well let them know." Not even an apology or anything. Absolutely ridiculous. read more

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STAY AWAY! We are tied into a 3 year contract that we signed when it was Gallegos, which was a company we loved. We would NEVER have signed the contract knowing that the company would be sold to Republic. All Republic has done is raise fees. Now we have to wait out the contract or pay a penalty of 6 MONTHS worth of service to get out of it early plus a pick up fee. This would be $800+!!! I would give them ZERO stars if I could. read more

Constantly misses pick up, no communication and nearly impossible to get someone in the phone. But if by chance you do get someone on the phone it is "too bad so sad-can't get a driver out to pick up the 3 weeks of missed service" Promises made and not kept, services paid for and no service given. Thumbs down. No star for them. There are other options...stay clear from this company! read more