Extremely shady company. Customer service by phone is the worst experience I've ever had... The ladies who answer(or don't answer) are truly JERKS and totally incompetent. Efficient to set up service then terrible. Billing is intentionally vague and they will screw you over guaranteed. Go with any other option! read more

The crew that picks up my trash every Thursday morning routinely uses my can for kick boxing practice. Have repeatedly caved in the sides of a pretty sturdy container which I purchased myself from Lowe's. I've been fixing the can each week, but now it has a gaping hole in the side and needs to be replaced. I put in a call to a manager (left a voice mail) in my local area, but have very low expectations on a resolution. I'll be looking forward to posting a hopefully positive outcome. But... I'm pretty concerned that won't be the case. At this time I'd recommend going with any of the other trash companies. read more

We've been using Gallegos for a little over a year now. Excellent customer service whenever I call, open to adjusting pick-up hours and scheduling requests. Never leave trash behind or around our dumpster. Very pleased with the service we've received to date! read more

Horeible customer service staff. They want to argue with you versus solving problems about their billing process. Just when you think you have updated payment info online you discover that they are not paying attention that a customer may have updated a CC thinking it would autoPay only to learn it was for just a month. Talking to them felt like a Jerry Spinger episode. read more

They still haven't figured out a system to consistently pick up all customers trash in a cul-de-sac. Not sure if its laziness or lack of IQ, but Gallegos sanitation "skips" my trash can at least once a month every month. I wish I was exaggerating but it has become a gambling joke at my house. Guessing whether the can was emptied or not. When they do manage to dump it, my can occasionally ends up at the neighbors (my address is written on the can). Would love to switch companies but it's an hoa thing. Oh well, maybe some day.... read more

They are suppose to pick up trash & recycling for our property, but most days they won't pick up anything. They will try to say it's "contaminated" or some other pathetic excuse. We have seen them not even getting out of their truck several times. They won't even pick up recycling if it's in a bag. Which is mind blowing. On top on that, they will charge you an extra 30$ to come pick up that same recycling, in same truck they said they couldn't pick it up in before. In addition, don't count on them to pick up any trash during the holidays or if it snows a little bit. Also, they leave remnants of trash and recycling that doesn't get into the truck while dumping which they are not suppose to be doing. I'll be posting photos from here on out of the mess they leave. read more

Ever since Gallegos was bought out by Republic, there service has been terrible. We used them for 8 years but started getting additional bag charges. When I called to discuss it they said that's just how it was. The customer service person was EXTREMELY rude and when I asked to have my service cancelled, was warned repeated I would be charged $350 per can if I decided not to give them their cans back. Seriously? Who would want their cans? I put it out they week they said to pick up the cans and they didn't pick them up. Eight days later they finally got them. I got not final bill, only a bill for more extra back charges. They also appeared to try and charge an old credit card with I never gave the permission to charge. Insult to injury, they charged us for pick up the two weeks they didn't pick up our empty trash cans!! Terrible company. Numerous people on our block have switched. read more

So, we got an email from Gallegos today, saying that every little thing in our trash cart has to be in a bag and tied up after having thrown things in it all week long. It was very messy to try and dump the cart's contents into a trash bag, but we did it. And, I have a few questions. Do you have the restaurants and business that are open follow these directives as well? And doesn't the recycling have to be touched by employees when being sorted? This was a bit ridiculous to me and made no sense whatsoever. You people are dealing with GARBAGE on a daily basis......apparently it was germ-free before this virus supposedly kicked in. read more

Gallegos ended my service and picked up my cans without a notice on my trashcans, an email or a phone call. They now want me to pay them $88.00 TO END MY SERVICE!!! WHICH HAS ALREADY ENDED!! This is absolutely ridiculous and smacks of usury. I do not recommend you use this trash service. read more

This company has the worst customer service of any sanitation company in this area. On more than one occasion, I've left messages that have not been returned. I've had the garbage collectors leave rubbish on my sidewalk. I've had rude customer service people (when they answer the phone), horrible service and really they just plain suck. I'd switch in a heartbeat if I could, Thumbs down to Gallegos. read more

Without question the worst business in Northern Colorado with respect to customer service.

My husband and I are seasonal residents of Wellington, CO. For the past three years, including 2019, we have had nothing but problems with miscommunication with office staff, constant billing issues, and a complete lack of accountability for not following our directions at the beginning of our stay all the way to the end of our stay each year. When we put our service on vacation status last Fall (2018), Gallegos continued to bill us for the rest of the fall and winter months and sent bills to an address (closed PO Box) that we had clearly told them we would not be at any longer so we did not receive their bills through the winter and did not even know there was a problem. When we returned this spring and restarted service in early June, we were told we had a past due bill for October, November, December, and January of 2019/2018 after we had already called and terminated service. After finally having someone acknowledge that we had been billed in error by resending an email where they had acknowledged our termination last fall, they finally amended the statement for the current months of service June - August of this year but the bill included the month of September 2019 too, beyond the stay we had explained to them when the service was restarted. So, I called and explained that we would not be here in September and to go ahead and prorate the service through August and we paid the $54.00 we were told to pay in advance only for June, July, and August. I also requested emailed bills and updated the billing address to our current PO box. When the revised statement arrived by email, it still had the old PO Box but I did not bother correcting it again because we had paid in full, in advance. Today, we received an orange tag on our trash can instructing us to call billing to avoid service interruption. Not only was the CS person rude and demanding with me about the $16.00 for September that we do not owe and will not pay since we had pre-paid for June - August, she was also quite argumentative with me that our bill was "past due." How can a bill for services not rendered in a month that has not even happened yet be past due? I requested to speak with a manager and the manager wanted to argue with me about the amount due as well. Even after I pointed out that we were billed beyond the month of August in error and she could clearly see that we had paid only through August, she still insisted that we owed for September. I don't know if these people don't understand simple math or they have severe listening and comprehension issues, but apparently no one in their billing office knows what the heck is going on and has a severe failure to complete the simplest of instructions without errors. And I don't believe they care either. Needless to say, we will NOT be using Gallegos for any future services! Period! read more

Gallegos does ok in my book. As long as I don't screw up and get the trash out to the curb too late, they are there to grab it. My kids also love the spectacle of the trash truck, and the drivers are always friendly to them, so I appreciate that. They do get a bit sloppy and leave the odd piece of trash behind on occasion, but it's not too big a deal to help out by grabbing it and throwing it back in a bin. I haven't had any problems with unreturned calls or rude staff. They always seem polite to me when I call. read more

THANKS to a great team for helping me out when I forgot. Mandy & Enrique were the best and the return trip was greatly appreciated. The Gallegos team has always been so pleasant, professional and helpful. It is appreciated. read more

I was a customer for 8 years and was never totally happy with them. The occasional missed trash pick up (which wasn't a huge deal because we don't throw much away), or missed recycling pick up (which was a big deal once they switched to every other week, so it's a month before the next pick up). Since I leave for work at 7:30am maybe it's my fault and they came by in those 30 mins before. But I doubt it. At the time I had their service my main complaint would have been that they always always always left the trash can sitting right in front of my driveway, instead of off to the side. Since I live on a busy street near CSU this meant double parking in the bike lane, getting out of my car and moving it before I could actually pull into my driveway. A minor annoyance but still... it would have taken the same amount of effort to NOT leave it in the way. There was also always stuff left behind that had fallen out of the recycling bins, sitting in my yard or along the curb, which would need to be picked up as well. The real reason for the 1 star rating is because of the final bill. I called to cancel, nobody answered, left a message, and never heard back from them. It's a prepaid service. Once the money I'd already paid ran out I expected them to pick their can up and I'd eventually get a bill for whatever they charge to pick it up. Well, I did... along with an additional charge for 3 months of service I NEVER received. It's a TOTAL SCAM and this, on top of all the poor service over the years, is why I wouldn't recommend these guys to anyone. Ever. read more

Talked to a manager and everything is back on track! Issues have all disappeared. Sometimes it takes reaching the right person to get it straightened out. Just saw Alexis's response and it reminded me to finish this review. Again thanks for you reaching out Alexis! read more

Unless i am mistaken this Co. is affiliated with Greenleaf WasteSolutions & if so they have a major attitude toward their customers!!! Lots of excuses about pickups. When you complain you are in error as they do know wrong. They are challenging Waste Mgt for Last place. read more

Same type of can from Waste Management was 50 dollars cheaper per 3 months. Didn't pick my waste up one week because it was not directly on the side walk in front of the driveway. Called they said the driver stopped and took a picture of it at the street but not in front of the drive so he didn't empty it. After 2 pickups being missed I discontinued service and went with a cheaper provider. Side note. If you have time to stop and take a picture of the can you know which can is mine and that it needs to be dumped. (The fact that it was 3 feet from the driveway is because my neighbor loves to back into it if its placed in the driveway. ) I would not recommend them because they have forgotten how to provide the service they where hired for. And the price is more expensive than another provider by 50 dollars. read more

Great at picking up trash, terrible customer service. I've now had two terrible experiences with Gallegos due to a lack of communication or knowledge of the account. Consider a different service who is more attentive to the what is actually going on with your account as Gallegos does not know how to manage account changes and the customer usually is the one hurting in the end. read more

Gallegos is the best. In contrast to the sour grapes person above, the Customer Service people in their office have always most polite, and ready to answer all my questions, even though I am sure that at times, my question is the same as many othersl. The pickup people are most efficient. They have never left trash scattered on our driveway or yard. When I have called for an extra pickup, such as with an old appliance, etc, the charge is reasonable, and they pick up promptly with the other things. Hats off to Gallegos Sanitation. read more

Gosh. Been a customer for nearly 15 years total. I am not typically a complainer but they took an item from my property that was obviously not trash. I was basically ignored as long as possible from management. The receptionist was always friendly and helpful. Finally they agreed to try and locate a replacement ( "to do the right thing but said they did not have to"). Well actions speak louder than words. They hid behind their contract. They did not locate a replacement and refused to pay for the item in full. When I asked to have my service cancelled they refused. We are stuck in a contract with unscrupulous folks. One year to go. Can't recommend this business. read more

WORST customer service I've ever experienced. They don't care about customer retention. As a business owner of over 30 years I would be out of business if I had their attitude. Unfortunately our neighborhood uses only Gallegos. That will change if I have something to say about it. They are pathetic! read more

I had trouble with them missing some pickups, calling them afterwards they were very dishonest. I very much do not appreciate that. It is appealing to me to support a local business but when it proves difficult to get decent service I am forced to recommend their much larger competitor who has a lower price and better service. read more

We used Gallegos Sanitation for 7 years while living in Fort Collins. They always provided great service, with their recycling guys often coming back to pick up our recycling when we were late getting it to the curb. Only critical comment would be that we occasional got a grumpy notice when we didn't follow the rules exactly, but that really isn't their fault. However, my motivation for writing this review is that 6 months after moving out of state, Gallegos emailed me to say I had a credit that needed to be returned to me. Thank you! read more

Wish they had a "no star" option. I really have to question the people leaving 5 stars on here....friends of the owner or family members maybe? THE WORST! I put up with these guys leaving half of the garbage I put in my can....in my curb when dumping...for years. Never helped to complain about it. Their take seemed to be they were doing me a favor just being my trash company. The final nail.....I was paying about $32 per billing cycle...then over night it went to OVER $70. 120% increase overnight. I have to question the intelligence behind that decision as not only did they lose my business...I created a yelp account for the sole purpose of reporting on these sorry scammers, I hope that says something to you as I am a very busy man without a lot of free time. read more

Horrible, horrible customer service. The only reason I use Gallegos is because of my HOA. They are rude, worthless...awful to deal with. They need to learn about dealing with customers in a friendly, non-accusatory way. They have missed my pickups many times and then make me wait another week for pick up - because of their error. You will get a different story everytime you talk to a different person in their customer service dpt.They stink! read more

I have worked with this company both residentially and commercially and have come to understand that they are not in the business of customer service. They display no accountability, are generally rude, and are constantly over-promising and under-delivering. I suggest avoiding this company if at all possible read more

I created a Yelp account specifically to let people know to NEVER use Gallegos. EVER. By far the WORST company of ANY company that I have ever had to deal with for anything. Customer service? You mean, lie and yell at your customers? Every person I talked to told me to put my trash out on different days. They never picked it up on any of the days. Then I called and they said that they had pictures of the my yard and the trash cans were not there when they came to pick up. Then I asked what day they were here and it was a day that I was never told to put the trash out. They wouldn't credit my account. They just yelled and threatened me. Don't use Gallegos. read more

I have been pleased with their service that I have used now for 3 years. I was surprised to see the bad reviews. I had my first issue last week when some styrofoam got left because it was wedged in the bottom of my receptacle. I told them about it and they replied to bag it and leave it out for the next pickup since it took half of my receptacle. In my books, problem solved without the waste of someone driving out for my one trash can. read more

Customer service went out of their way to make sure my dumpster was removed after a miscommunication on my part. They resolved the issue quickly and were very courteous. read more

I have been a customer of GSI for over 10 years, I accidentally paid slightly short a bill one time while I was out of town and they cancelled my service (less than 30 days). I was then told that I needed to pay to reactivate my account and pay a vacate fee because they couldn't pick up my trash cans (I was unaware that my account was even inactivated and that they were even trying to pick up my trash cans!). When calling to speak to someone about what was going on, I spoke to Rachel who was rude and definitely wasn't looking to ensure that I stayed a customer of GSI. I then spoke to Laura, her supervisor, who again had no interest in keeping me as a customer and reconciling the account. I've spent thousands of dollars with this company, as we have drive in service, but apparently not enough to get good customer service! I hope GSI management can somehow help get their customer service back on track. Very disappointing! Look elsewhere for top-notch service! read more

I love our guys who pick up recycling and trash! One of our cars was stuck in the snow and they stopped their run to help us get out. I have had great customer service, even when the city is throwing a fit about where the trash are. The mainstream recycling is great. I have used other companies and Gallegos is by far the best I have worked with in Northern Colorado! read more

If digging through your neighbors' garbage, hidden fees and inconsistent service is great then this is your company! Case in point: My trash cart went missing. I called to see if it had been picked up due to general wear-and-tear or something. This has happened in the past with no notification from the company (I did get a surprise charge on my account for the replacement though). Anyway, I was informed they hadn't picked up the can. I understand that there are dishonest people out there but polite customer service would be to have another can sent out untIl the incident had been investigated. Nope! I was given the serial number of the can and basically told to find it myself, that I should walk around the neighborhood and look through my neighbor's trash to match the serial number. That's fabulous if you haven't caught up with your local law enforcement recently. If it wasn't found, I was then told to get back to them and they would open an audit. If THEY failed to locate it I would be charged $178 for a new one (significantly more than what it would cost if I had just opened the account) and that it would take 2weeks to get it. In addition to this, my trash periodically goes uncollected for one or two weeks at a time.This is not due to outstanding balances or holidays. Granted, this only happens every couple of months, but it is still a pain to call and still not get an answer as to why. Through the years (over 7 of them) have dealt with hidden fees, my trash not picked up for weeks and unhelpful customer service. I don't know why I have stayed a customer this long. Maybe I am just a masochist or just really hopeful. read more