This company has mastered the art of making a simple task unnecessarily difficult. Before driving 30 minutes to the facility, I called with a basic question: "Can a private citizen use this location?" Instead of getting an answer, I was asked for an account number, address, full name, and other information that had nothing to do with my question. Despite explaining multiple times that I wasn't a customer and simply wanted to know if the location was open to the public, the representative never provided a clear answer. So I took the chance and drove there anyway. The facility itself was just as frustrating. The signage was poor, there was no obvious place for first-time visitors to go, and I ended up driving into the wrong area before eventually finding the entrance. Once there, I learned I had to purchase a safety vest just to drive a very short distance and unload into a roll-off container. Safety rules are understandable; forcing customers to buy equipment for such a minimal exposure seems more about revenue than safety. The final insult was being charged a flat two-ton rate for a small load in the back of a Jeep. Poor communication, poor customer service, poor organization, and pricing that feels disconnected from reality. The experience left me with the impression that customer satisfaction isn't a priority because there are limited alternatives in the area. I will avoid using this facility whenever possible. read more

Place really has terrible customer service all the management tell lies never return phone calls

Absolute awful service & quality. I live 4 minutes away from them on a rual road with 3 cans. They gave us Friday as a pickup, then changed and email about Wednesday , now they said Thursday. My 3 cans are full sitting at the end of my driveway for the last 3 WEEKS covered by snow & ice now. Ive emailed, left voicemails & have been told they will be picked up and still nothing. Piss Poor Company read more

Republic Services - requesting pickup last week, STILL NOTHING - Recycling Center Near Me - Pontiac, Illinois

Absolutely horrible service i just move to area i set up trash service i have two garbage cans, one personal one from previous owner. As well as a recycling from previous owner. They set up pick up of one garbage can one recycling. Tell me why the driver grabs the two trash cans instead . Then only brings one back . So I had three and they leave me with two and now saying they can't bring my can that they took back . That's literally theft . On top of that I scedule a bulk item pick up i split item and two i explained this to representative. They said that's perfect no problem tell me why this giy picks only one half up . Literally trash services is correct because the service is trash read more

Republic Sucks! Been waiting on a Garbage Can for almost 3 weeks. Give them a call and you will most likely be jerked around and promised some BS "by the end of the week." Name one route that you can take in Pontiac Illinois that justifies a delivery more that 15 minutes out. The trucks drive by twice a week. Drop off a can! Too bad these Yahoo's don't have much competition because it wouldn't take much to blow their service out of the water. read more

They don't offer an extra pickup for regular garbage or recycling. They also don't let you put extra bags next to your bin. They also won't let you schedule a "bulk" pickup (even if you pay for it) for waste that could fit in your bin. So if you have extra garbage due to death, rental cleanout or moving, oh well too bad for you. They said I'd have to bring it to the landfill (rent a truck I guess) to dump a few extra bags of garbage. Seems chintzy, especially when our town hosts their smelly landfill for free. Customer service explained their lack of service very politely, thus an extra star given. read more

I signed up for residential service last month, and was pleasantly surprised to see a month-to-month payment option as I'm not certain how much longer I'll be living in my current location. I was initially a little shocked at how much the service would cost, but they are the only option in my area, so I signed up. I never received any email or information about when they run or what their holiday schedule was, which I found frustrating, but not impossible to figure out by any means. What really irked me though is I received my first bill and was charged not only for the first months service (to be expected) but for the following three months in advance as well. At sign up, I was only offered two options: Month to month at a slightly higher rate and a contracted annual rate. So, when I call customer service seeking an explanation and ideally a resolution to the issue, I'm told that month-to-month service isn't even an option in my area. I explained to two different people that it was not only not presented that way online during sign up, but that quarterly billing wasn't even an option. That is not only incredibly misleading, but it is very plain false advertising. They didn't offer to amend the mistake, and when I asked that they pass this information on to whomever needs to fix their false advertising, they simply continued repeating to me that they were sorry and that month-to-month services were not offered in my area. While I appreciate the politeness in which they delivered the message, false advertising is still false advertising, and signing customers up for one service and then charging them for another without their discretion is a deceptive and disgusting business tactic. I don't normally leave a review unless I have something positive to say, but I believe people have a right to know when a company behaves in this manner. read more