Meagan took my call, immediately called Joe and revised his schedule so he could be at my house…read morewithin one hour to fix my HVAC. He found the problem quickly, fixed the part, was completely honest (didn't BS me or try to up sell me on something that I didn't need. He was in and out within 30 minutes. Pricing was WAY more than fair. I can't speak highly enough of this company. I'll recommend and promote them to everyone. Mike and Belinda Lawrence

Professional, reliable, quality service and repair. They provided a very reasonable quote to…read morereplace our gas furnace and were out in a dews days to quickly replace with a quality new unit. They are experienced and completely stand behind their work. They will be our go to company for any future HVAC needs. You will not be disappointed with them!

We just had a new gas furnace and air conditioning unit replaced in our home. The service and…read moreprofessionalism was none better. They were prompt in getting the estimate to us and the work was outstanding. Darrin and his crew were very friendly and helpful in answering our questions. They went above and beyond and we highly recommend this company.

Timely response. Thorough diagnosis of problem, and persisted until discovered the true cause of…read moremysterious blower motor noise. Ultimately found a simple fix, without major repair effort or expense. Much appreciated.

Excellent choice if you want to wait 2 days for a call back and a month for service. Especially…read moreexcellent choice if you enjoy conversations with rude people who don't care at all.

Where to start with these guys... first off, this review is for the Colville store, but there is no…read morespecific entry in Yelp for that store. My relationship with Northstar started when they installed the heat pump in our new construction home. The heating system was wired incorrectly, and had to be fixed by them. They left several ducts not connected to vents. This was found by me going into the crawl space, and seeing no ducts connected to several vents... A leak in the system developed, but no leak could initially be found. I was told by Norstar that the loss of 8 lbs of refrigerant was the probable result of a theft of the fluid...several hundred dollars later, the unit was working , but with very high energy bills. Norstar came back out, and again found the unit was short on refrigerant. After $400 more dollars in testing, several leaks were found. They seem to have a hard time with the long term fix of a system, and our more concerned with short term solutions (that then need more fixes in the future). They have always been friendly with me, but my wife has had mixed results with Norstar on the phone. In one example the service manager basically said my wife was lying on a scheduled appointment. It was a miscommunication in which the service manager told my wife that he remembered the conversation between my wife and I better than we did...not a great example of customer service... We do love the Lopi wood stove we purchased from them, and they did a good job installing it....but for technical repairs/assessments, I cannot recommend them. We went with another company for the repair of our system. It should be noted that there were several other negative issues we had with Norstar that were not mentioned in this review.

I called on a Monday for ductwork cleaning. I had an issue with a company from Spokane that was…read morenegative stars. I was leaving Friday. Quarzite fit me into their crowded schedule. They were prompt. Very professional and so so polite. Thank you so very much. Job well done. Fabulous customer service. Worth every penny!!!

Absolutely awful. Owner Steve is condescending and rude but his employee Chris is great. When he…read morecame out to start installation he said I told him the floor joists were running a different direction than his bid and needed to charge 2k more. I had sent him a floor framing plan but he said he went off what I told him. At first they took 3 days to return calls now we are up to 7 days. Steve literally had a tantrum when he walked in and the plumbers were still there. The plumbers and framers all thought he was a complete jerk. Bid an air return and never installed. Had to force him to install. Waited another 7 days days for return call and now final install won't be done for 6 weeks during heatwave & now it arrived damaged and now have to wait another week or 2. Said he would try to get us installed earlier if he had time but never ordered the heat pump so that was a lie!

I made an appointment for an estimate to replace my HVAC system. We agreed to a date and a two…read morehour window. No show, no text, no call, nothing. So I called. We set up another date and two hour window. No show, no text, no call, nothing. They treat their customers that way and expect me to be a customer?! No thanks. I don't think they could offer to replace my system for free at this point. How could I, or you, ever trust them?! How could they expect you to?

Fantastic experience with HVAC1! Highly professional, friendly, and knowledgeable. From the quote…read moreto installation, they communicated quickly and promptly found time during the busy season to install my new split-system. The team arrived early and had everything cleaned up and working FLAWLESSLY an hour before they estimated to be done. HIGHLY recommend to anyone looking for HVAC service in the Spokane area!

Not impressed! Had a complete furnace and heat pump installed. Experienced numerous outages and…read moreservice calls in the first 6 months. New Carrier systems are supposed to be quality. Shows that the system name is not as important as the quality of the installation! After much frustration finally had an experience tech come out to solve the problems. Hope it all has finally been sorted out but, the heat pump seems to still make worrisome noises on startup.

This company replaced a capacitor on my AC. A very common problem and the part is readily available…read morefor individuals to buy. It costs between $15-30. They charged me $190 for the part. Plus $150 for the service call and $50 mileage. Of course I was told by the tech I should get a new unit. Further contact by the company to the above post caused me to revise to 1 star from 2

Amanda was very prompt to respond to my urgent request for a quote. She was able to get me a very…read morereasonably priced unit and install it the next day. She was very knowledgeable and I would not hesitate to use her company again.

I contacted AF Honest Home Services for a second opinion about the condition of our furnace in a…read morehome we just purchased. AFHHS responded by visiting in a couple of hours and providing a preliminary assessment. A deep dive evaluation was scheduled for later in the week. The technician who arrived was very knowledgeable and thorough in his evaluation, pointing out a couple of things that contradicted the original evaluation by the first company. Although the AF technician indicated the furnace was a bit undersized for the square footage of our home, he said the furnace was in reasonable condition for being 11 years old. He recommended a thorough cleaning of the furnace in the spring before committing to purchasing a new furnace. We are very pleased with the results of calling AFHHS and will be looking forward to their service in a few months.