Meagan took my call, immediately called Joe and revised his schedule so he could be at my house…read morewithin one hour to fix my HVAC. He found the problem quickly, fixed the part, was completely honest (didn't BS me or try to up sell me on something that I didn't need. He was in and out within 30 minutes. Pricing was WAY more than fair. I can't speak highly enough of this company. I'll recommend and promote them to everyone. Mike and Belinda Lawrence

Professional, reliable, quality service and repair. They provided a very reasonable quote to…read morereplace our gas furnace and were out in a dews days to quickly replace with a quality new unit. They are experienced and completely stand behind their work. They will be our go to company for any future HVAC needs. You will not be disappointed with them!

Believe the 5 star reviews! Prompt, pleasant and…read moreprofessional. Great communication! Darren approached my problem and repair like he was working on his own home and took time to inform me along the way.

All I can say is we couldn't be more pleased with the work Darren and crew did replacing our…read morefurnace and AC units. Super friendly, knowledgeable, and professional. They got it done in a short timely period. Educated me on the proper filter and best replacement cycles. Highly recommend their service!!!!

Excellent choice if you want to wait 2 days for a call back and a month for service. Especially…read moreexcellent choice if you enjoy conversations with rude people who don't care at all.

Where to start with these guys... first off, this review is for the Colville store, but there is no…read morespecific entry in Yelp for that store. My relationship with Northstar started when they installed the heat pump in our new construction home. The heating system was wired incorrectly, and had to be fixed by them. They left several ducts not connected to vents. This was found by me going into the crawl space, and seeing no ducts connected to several vents... A leak in the system developed, but no leak could initially be found. I was told by Norstar that the loss of 8 lbs of refrigerant was the probable result of a theft of the fluid...several hundred dollars later, the unit was working , but with very high energy bills. Norstar came back out, and again found the unit was short on refrigerant. After $400 more dollars in testing, several leaks were found. They seem to have a hard time with the long term fix of a system, and our more concerned with short term solutions (that then need more fixes in the future). They have always been friendly with me, but my wife has had mixed results with Norstar on the phone. In one example the service manager basically said my wife was lying on a scheduled appointment. It was a miscommunication in which the service manager told my wife that he remembered the conversation between my wife and I better than we did...not a great example of customer service... We do love the Lopi wood stove we purchased from them, and they did a good job installing it....but for technical repairs/assessments, I cannot recommend them. We went with another company for the repair of our system. It should be noted that there were several other negative issues we had with Norstar that were not mentioned in this review.

I called on a Monday for ductwork cleaning. I had an issue with a company from Spokane that was…read morenegative stars. I was leaving Friday. Quarzite fit me into their crowded schedule. They were prompt. Very professional and so so polite. Thank you so very much. Job well done. Fabulous customer service. Worth every penny!!!

Absolutely awful. Owner Steve is condescending and rude but his employee Chris is great. When he…read morecame out to start installation he said I told him the floor joists were running a different direction than his bid and needed to charge 2k more. I had sent him a floor framing plan but he said he went off what I told him. At first they took 3 days to return calls now we are up to 7 days. Steve literally had a tantrum when he walked in and the plumbers were still there. The plumbers and framers all thought he was a complete jerk. Bid an air return and never installed. Had to force him to install. Waited another 7 days days for return call and now final install won't be done for 6 weeks during heatwave & now it arrived damaged and now have to wait another week or 2. Said he would try to get us installed earlier if he had time but never ordered the heat pump so that was a lie!

I made an appointment for an estimate to replace my HVAC system. We agreed to a date and a two…read morehour window. No show, no text, no call, nothing. So I called. We set up another date and two hour window. No show, no text, no call, nothing. They treat their customers that way and expect me to be a customer?! No thanks. I don't think they could offer to replace my system for free at this point. How could I, or you, ever trust them?! How could they expect you to?

Fantastic experience with HVAC1! Highly professional, friendly, and knowledgeable. From the quote…read moreto installation, they communicated quickly and promptly found time during the busy season to install my new split-system. The team arrived early and had everything cleaned up and working FLAWLESSLY an hour before they estimated to be done. HIGHLY recommend to anyone looking for HVAC service in the Spokane area!

I had a tech from Strum come out to service my system. His name was Nicolis and he was awesome! He…read moretook his time and did a very through inspection of the system. Once he was done he explained everything to me and gave me some suggestions to further improve the performance of the system. He was friendly and respectful and patient as he explained what he did and why. I highly recommend Strum !

Have been Sturm customers for many, MANY years. Our heat pump was not functioning properly so we…read morecalled for service. They sent a super young man, and we were billed and paid the almost 200 dollars. Sturm was going to have a tech come out and tell us how much a complete repair would be (I ass u med) we paid for that and we also asked the tech to have sales contact us for bids to replace HP with another heat pump or A/C unit. After over a month of no contact, I finally got the poor receptionist to explain that it would be over 800 dollars MORE before they could tell us how much it would be to fix it. And, she politely said she would ask sales to contact us to follow up on repair or replace. OVER A MONTH OF NOTHING and now over 800 to do something we paid for in May. They threw away a long relationship with us and we are telling our friends, colleagues and neighbors.

Amanda was very prompt to respond to my urgent request for a quote. She was able to get me a very…read morereasonably priced unit and install it the next day. She was very knowledgeable and I would not hesitate to use her company again.

I contacted AF Honest Home Services for a second opinion about the condition of our furnace in a…read morehome we just purchased. AFHHS responded by visiting in a couple of hours and providing a preliminary assessment. A deep dive evaluation was scheduled for later in the week. The technician who arrived was very knowledgeable and thorough in his evaluation, pointing out a couple of things that contradicted the original evaluation by the first company. Although the AF technician indicated the furnace was a bit undersized for the square footage of our home, he said the furnace was in reasonable condition for being 11 years old. He recommended a thorough cleaning of the furnace in the spring before committing to purchasing a new furnace. We are very pleased with the results of calling AFHHS and will be looking forward to their service in a few months.