This was my first experience with Reserve Bar. The website is easy to navigate & easy to order; although i was not able to use the Welcome discount. Shipping from the third party vendor appears to be prompt i have not yet received my order so I cannot address the quality of shipping. I was unable to find my tracking on Reserve Bar, but they were prompt in responding to my inquiry. Overall I would recommend this service for any special or specific items you may want. read more

Fantastic product, but truly incredible customer service and support. I was really impressed with how kind and personable they were. The selections on the website were a marvel as well, particularly coming from a state where it's hard to find the best whiskeys! read more

Great product at a fair price and quick shipping although it is my understanding that may vary depending on the third party partner. Customer service was very responsive and helpful with finding a fair solution to an issue with the box not being included with the bottle as shown in the images of the product. Thank you to Sanda in particular! read more

Not only do they carry the most special vintages, their customer service is top notch. I ordered a pricey champagne for a party, then realized it would not arrive in time. Within minutes they cancelled the order and refunded me. Impressed! read more

Fantastic customer service! First shipment was damaged and they immediately replaced it and followed up to make sure I was satisfied.

I agree with many other comments, customer service is non-existent. AI voicemail, no response to email, no way to adjust delivery date. Fed Ex won't help either, they refer you back to ReserveBar. Will never use them again, and I am also calling the excellent bourbon company that referred them to me for shipping of their product, to tell them not to send their customers there anymore! read more

The customer service is fabulous. They went up and beyond with follow-through on making sure a product is delivered. I have ordered from them previously; however, I will not hesitate to order from them again. read more

BUYER BEWARE! Ordered 2 items online November 13, 2025 and they still haven't shipped the order as of December 18, 2025. They update frequently stating my order is still processing, with no expected delivery. I tied to cancel my order and get refunded since it still hasn't shipped, but they adamantly refuse! They are quick to respond to other reviews with politician blabber points but they continue to get 1 star reviews. I wish I read the reviews first! read more

Top notch customer service! Communication, from ordering, to delivery time was great. I was a little concerned about shipping this item, due to it being fragile. This prompted a couple extra messages from me. They had quick and cordial responses every time. Always being sure to mention that I reach out any time no matter what the question. Definitely recommend Reserve Bar. read more

I have ordered from Reserve Bar a few times and recommend them highly! They have a great selection of hard to find bottles and their customer service is responsive and efficient. read more

The worst company I have ordered from in years. They showed a product being sent for over a week they later told me eas never even shipped and quickly offered a refund. Do NOT trust!! read more

If I have a question on my order or need help, Reserve Bars fine staff are always right there and take care of it fast and professionally. I realize some orders don't ship right away, I deal with it. I don't have to be happy about it. Thats kind of "life". I still Appreciate all their help anyway. read more

Bro. Do NOT purchase anything from this company. Go to Better Business Bureau and look at all of the complaints and reviews through Trustpilot and anywhere else you can post a review. They do not respond to phone calls emails or text messages or chats.... that means awful customer service. Ordered item around 3 weeks ago and Got a notification today that it was delivered. In another state, to a random person. Neat. read more

So disappointing Place an order for VIP client on 12/18/2024. An email was sent to client notifying gift on it's way. Gift was never shipped. Received several emails with reason for delay. Today 1/52025 I was informed I should have not been able to place order. Item not available to my area. How embarrassing. read more

Shitty sub par service, took 7 days to receive product shipped from Chicago to Southern IL. No customer service to speak of . Fk this company... read more

I wish I could give them zero stars. My favorite musician came out with a liquor so I purchased it. It was a super cute bottle and when it arrived it was broken. The bottle was $90. When I reached out to ReserveBar, they told me they'd give me $15 back... how is that comparable? I am very upset with the service and they don't care to help fix the problem. Hope to never have to use their service again. Disgusting. read more

Horrible! First order canceled. Follow up order was delivered 9 days after the stated delivery date. So much for a bottle of champagne for a milestone birthday. Lots of AI composed apologies. Do not recommend. read more

I ordered 3 bottles of single malt Scotch on 11/28/24. They provided a UPS tracking number on 12/9/24. UPS says they have not been contacted to pick up the Scotch. When you call or text them, nobody responds. Emails of over 20, just get a canned response. read more

Customer service is NOT ReserveBar's best quality. I received an ad from the Pittsburgh Steelers calling ReserveBar one of their partners and offering a bottle of Irish whiskey in packaging commemorating the 50th anniversary of the 1974 Super Bowl Champions. I ordered it as a birthday girt for a friend in another state that collects Steelers memorabilia. When it was finally delivered, not only was it not what I ordered, but the packaging was damaged. It was the correct Irish whisky, but in a different Steelers package. I contacted ReserveBar And was told they would look into it. When they followed up with me they informed me that it was the correct package and said nothing about the package being damaged. I responded by sending them the screenshot of my confirmation order that included a picture of what I had purchased. I also included a picture of what my friend received including pictures showing the damage. I never received another response. DO NOT TRUST THEM WITH YOUR MONEY. read more

Reserve bar online is a bad store. I ordered my cognac then confirmed after few weeks they canceled my order. They say "unavailable" then I check the website again there are a new price ($50 more). They did not honor the price I purchased/ I emailed them with no respond. No customer services. Stay away from this website!!! read more

RESERVE BAR - a screenshot of an email to a customer - Beer, Wine & Spirits Near Me - Ridgefield, Connecticut

tough lesson, should have read reviews prior to ordering. They cancelled order a week after ordering, unhelpful customer service. They must rely on first time customers only. read more

Warning! Do not order from this company. Their online site says they ship in 1-2 business days and I am eight business days out without any update. I have contacted them via email - which is the only way to contact them - multiple times. Each response has been that I will see an update on the website when the shipment has gone out. To-date there is no update, no apology, and no urgency regarding my order. I will be canceling and contesting the charges today. As far as I can tell, this is a scam. read more

I placed an order 2 weeks ago and never received it. Telephone number leads to an automated system that is useless. Sent 3 emails and they have not updated me on the status of my order. I will not attempt to purchase anything from ReserveBar again. Buyer beware. read more

My order states delivered but the recipient did not get this. I have sent numerous emails with no response and called but can only get AI who is no help! I will never purchase from Reserve Bar again but I need to resolve this current issue. read more

Ordered 3 items. 4 days later, and after my credit card was charged I received notice my order was canceled and I receive a refund. I bought the items elsewhere. Now a week later I received notice my delivery will arrive today. This company is a mess. read more

Shady. I should have read reviews before ordering. $377 worth of wine missing. Reserve Bar chat cannot provide tracking. The liquor store they contracted with says they don't even carry that wine, much less have record of my order. But Reserve Bar and the Liquor store charged my credit card two weeks ago. Disputed the charges. read more

Show items in stock that aren't actually in stock. They do not respond to emails. Charged me a different amount than what i actually ordered, and then didn't even ship the product. STAY AWAY, THIS IS A SCAM read more

They stole my money and never delivered the bottle. You are unable to reach them via phone and they do not reply to email. Fraud!

NOTE: Please do not stop here if you are leaving a bad review. This corrupt company will continue to be in business if no one calls them out on their crooked practices. You could also file with the following: Better Business Bureau, consumer affairs, Google business, the Federal Trade Commision. (links below) https://www.bbb.org, https://www.usa.gov/consumer-complaints, https://www.ftc.gov/ When a number one wine or whisky is revealed, you only have a minimal time to purchase before it is gone. Most of the websites stated "out of stock". A couple still had them in stock. Reserve bar claimed to be one of them. IT'S A LIE! They will take your order and then try to find the product for you from a third party and upcharge you more. not knowing if still in stock. They accepted my order, (to be an Xmas gift) , gave me an email receipt and charged my credit card. No need to look for anywhere else. However, they are a third party company and actually purchased through ACE SPIRITS (HOPKINS MN). I called Ace spirits to make sure still in stock. It was and and for less money when I called. Instead of cancelling my order with Reserve Bar to save $20, I left my order alone, thinking i've already committed to them. MISTAKE! Reserve bar then sends me an Email stating they can't fill my order. This after they accepted my order and charged me. I hope this helps someone else. read more

They duplicated a gift order to the tune of $547.58 and refuse to provide a way to return the duplicates and get my money back. This gift has turned into a nightmare. I have reported to the BBB, and will be leaving reviews anywhere I can. Buyer beware. read more

Not good customer service I placed an order it took 12 days to process the order when I finally threatened to cancel the order and do a charge back the order shipped put was not complete filed a claim with them 4 days ago and have heard nothing. There are a lot of these companies out there so choose wisely DON'T USE THIS ONE read more

These people. ARE crooks! We ordered from them , never received out order & had to open a dispute through the credit card linked to PayPal. Shortly after filing the dispute almost a month after the purchase LO and behold the order appeared, shipped out AFTER the credit card went after them. This place is a scam they should be put out of business & it's worth investigating how to shut them down. Thank goodness by using Pay Pal at least they don't have the credit card number! Do NOT do any business with this crooked scam place! read more

I ordered a bottle of Yamazaki as a present for my dad's birthday. When I entered his address into Reserve Bar's system it changed the address from one screen to the next. I tried to fix it but the system would not let me. I tried to catch it with their shipper and the shipper would not help. I called the local distributor and they would not help. I emailed their customer service for nearly two weeks, giving them the correct address. Three weeks later, they sent it to the wrong address again! Thankfully, I was able to tell the shipper to hold the package at their drop-in location. Hopefully, it works this time. They ground shipped a bottle of whiskey from NY to LA! As if there are no distributors in LA that carry Yamazaki. read more

I was shorted SIX bottles from my order. I only found out AFTER I contacted YOU. Now I am short 6 Christmas gifts. I have not seen a refund for two of them. This is the worst experience I've had. I will now go out of my way to make sure our tasting groups and clubs never order from you. read more

reserves is trash. zero customer service, orders are lost, take forever to be shipped with no information given.

This place has the worst service. Never received my product I paid for and no help from company. Had to call my bank and do a chargeback. Stay away from this place. read more

This place took my order, waited over a month to start sending me notices they were just now processing my order. Then started showing me bogus delivery tracking notices. When I contracted them, they claimed it was being delivered the next day. For three days they claimed they could not make delivery because the business was closed. It was not a business address. When I complained again, they then gave me bogus delivery notices that said it was delivered. I disputed the charge to my credit card. Then two weeks later they emailed me and to say they see my dispute and claimed the package had been returned to the seller since it was never delivered. This place is a scam. DO NOT USE THEM! read more

I placed a gift order in December. Shortly after, we received an email the order had shipped, BUT no estimated date of delivery. The courier delivered the bottle during the day, unfortunately the recipient was at work. The courier was contacted, and told the package was routed back to the shipper. I emailed Reserve Bar three times. I received ONE response stating they are busy with orders, and suggested I track my package with a link provided. Otherwise we received automated emails that someone would get back to us. Needless to say, 6 weeks later, still no package, NOR have I received a refund. Customer support/service is a joke! The FAQ DO NOT help the customer whatsoever. I am honestly shocked these high end labels are associated with this ReserveBar. I do not recommend Reserve Bar. STAY AWAY! read more

Avoid at all cost. I suspect Chat GPT designed & built the website. Customer support is non-existent and no phone number exists that will put you in touch with a live human to address issues with an order. read more

Well, based off the reviews I see online, it appears I am not the only one with a bad experience. It has been over a month, received no item (miss xmas timeline desired). Customer support, non existent (phone, says use chat, chat says quickest to use email, email auto populates message and no one gets back to you, repeat). read more