Really nice hotel in a busy area of Champaign. The greeting area was really open, tons of space to congregate and a nice place to buy snacks and drinks. The hotel looks like a few buildings from the outside but inside it's just long and tall. The rooms are great. Very spacious. With a mini kitchen 3/4 refrigerator, dishwasher sink and counter area. Really nice if you're staying for a few days and don't want to go out all the time. Big sitting area with desk and tv that rotates to the sleeping area. The girl begging the counter was friendly and helpful. read more

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Always enjoy Residence Inn's for the large accommodations and full size refrigerators. A bit of a drive from the highway but there are numerous restaurants in the area. read more

The hotel was a great stay. It was clean, breakfast was hot and fresh. The staff was excellent and the manager Deon was very attentive and friendly. We were in town for school events and so glad we picked this place. We asked the manager about nearby hotels and he gave us lots of suggestions. Rec comment this hotel. read more

[Update: Even though the manager told me that I would receive a refund, no refund has been received by my bank. In fact, even though I received a receipt for $153 via email (and a refund for the same amount) my card was charged $180. Front desk said manager would call me back tomorrow.] When we arrived at 9 pm, the front desk clerk was sitting on the couch in the lobby with her feet up on the table, watching TV. She wasn't wearing a mask. She gave me the room keys and said, "The red switch by the door controls the power for the whole room, so flip that on if you want lights. Unless you like sitting in the dark, then don't bother." Room was 60 degrees. I called down to see if there was a thermostat. She said, "Yes but they don't all work." Couch was disgustingly dirty, as was mattress in pull-out bed. Asked for another room. Second room was warm. Couch in second room better but still dirty. Dirty carpet. Mattress in pull-out bed gross. Covered the couch with spare sheets so my daughter could sleep on top of it. No soap in bathroom. Shampoo, conditioner, and shower gel dispensers broken and empty. Small bottle of shampoo by sink was already partly used. Smells like someone has been smoking in this room. Complained to corporate with photos. They said they'll "take my feedback to the team and make improvements." Wish I could get my money back. What a dive. read more

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The price should have tipped me off. The reviews weren't great but the other Marriott properties nearby were rated even worse. The outside building looks new. Everything else is terribly worn and abused. read more

Zero stars. Dirty hotel run by uncaring people. Do yourself a favor and keep looking. Dumps like this make your travels miserable. In fact, the whole area around the hotel is disgusting and nasty. Foe example, we washed clothes in laundry room only to find out every drier was broken. Left with wet clothes and no way to dry. The person at the front desk knew this yet failed to put out of order signs up. In fact, she could not have cared less with her arrogant and condescending attitude. Karma is a bitch. What goes around, comes around. Don't believe me? Then find out the hard way. read more

Residence Inn by Marriott Champaign - Filth in bathroom. The whole place feels dirty and worn out. - Hotels Near Me - Champaign, Illinois

Poorly managed. Request manager to call twice. 2nd time asked the assistant manager to have the general manager to call me. Received no callback. The place is not run like a typical Marriott. Poor breakfast, over 75 degrees in exercise room, very limited equipment in exercise room, hard beds, dirty hallways. read more

Omg! This place has completely gone downhill! Avoid at all cost. We have stayed at this property multiple times since it opened. It is severely dated, and old. Pool was closed - no notification, rooms smelled like smoke and everything is super tired and worn. Definitely not what I am accustomed to as a Marriott Rewards member. The place is pathetic and no one cares if the experience is poor. We had to move rooms after 3 nights...they cleaned the carpets (they should have removed them) and the AC quite working. The first room they moved us to reeked or smoke. The second room also reeked of smoke not nearly as bad but it had terrible mold with a water leak. I found it later that night, no way was I changing rooms a third time. It was a fiasco when I mentioned the smoke smell with the first room change. I reached out to Marriott and they referred me to the hotel, Ashley Shaffer who did absolutely NOTHING! I have included pics. Worst experience ever!!! Breakfast was awful, they didn't have juice or fresh fruit. My family skipped it all together. I would avoid this place at all costs. It needs to lose the Marriott name, it's an embarrassment to Marriott! read more

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One of the worst hotel experiences I've every had and I've traveled the world including Afghanistan. The staff while nice are not trained by their management. In short we opened the sofa bed and it was full of dirt. We had to go down and get sheets for the bed and make it our self. The next day the "cleaned" the room and did no cleaning what so ever They left the old sheet from the sofa in the room. Kitchen was not cleaned and they left the ground in the coffee maker. As for the gym, the treadmills were not function correctly. The next day I was told they were fixed and they were not. The free weights were missing a number of weights and when I told the front desk they said the guest have been taking them????? I moved hotels but told them I had a package coming and they agreed to hold it for me. When I showed up the following day and the tracking system showed the package was deliverd, they said they forgot and returned it to the driver. When I call the company they told me their records show it was signed for by the hotel but not returned. Clearly this is not a well managed hotel and hard to beleiive its a mariott property. DO NOT STAY AT THIS HOTEL. read more

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My wife and I stay at Marriot properties for work for the points. We are both titanium elite, so we've seen a lot of properties. By far, this location has to be THE WORST Residence Inn in the Midwest. It's an absolute dump. Rooms are dirty, falling apart, and the upper floors smell like a skunky marijuana dispensary. I'm looking for the hidden cameras to see if I'm on some reality tv show. Very pathetic for the price of the room. I was driving past a Motel 6 and was wondering if that would of been nicer. My guess is that it probably is. I can't believe Marriot keeps this shit hole place open. It definitely takes down the quality of the brand. If your looking for a good hotel in the 150-200 price range, look elsewhere in Champaign, you can find much better properties. read more

Comfortable stay with great amenities. Hotel staff were awesome during my several month stay. Remodeling took place during stay with minimal disruption. Hotel no longer has a hot tub. read more

Our room had a toilet that had obvious urine stains on it. I spoke to the front desk who said that the bathroom would be cleaned again later in the day. We came back later in the evening to a toilet that was still dirty. The front desk told me that since all the other rooms were full, I could either clean the toilet myself, or leave the hotel for a full refund. So given no other choices, I cleaned the hotel toilet by myself with their provided supplies. In the era of COVID, I expected cleanliness at a hotel to be top priority. Furthermore, 2 of the people at the front desk were not wearing masks when we checked in. I would not recommend staying at this hotel for safety reasons, especially when COVID is such a high concern. read more

The room was clean, spacious and had everything we needed for our stay. The reading light above each side of the bed was much appreciated! We received a HOT breakfast each morning which was wonderful since many hotels still provide the "brown bag" service due to COVID but this hotel made it to where we could enjoy a hot breakfast each day. The staff was extremely helpful and accommodating to our needs. The photos were taken during our stay and French toast with scrambled eggs and bacon was our breakfast on our last day. read more

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Would rate it Zero if i could. Cribs/pack n play not available at this location. We have never encountered this at any hotel, even other Residence Inns and other Marriott hotels. Personnel at the front desk "to my knowledge, no" was the answer given when asking about portable crib. Manager had to be called for confirmation. See pictures of room condition. Dirty and damaged with no attempt to replace or repair. Sofa with many stains and tearing at seams, carpet fraying with sub flooring visible, broken refrigerator door handle, broken cabinet door (missing) with trash and sink components exposed. Certainly not kid friendly if concerned about safety and cleanliness. Disappointed is an understatement. Disgusted would maybe be a better description of our experience. read more

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Generous three stars. Just hasn't been maintained. Supposedly in the middle of renovating (pool was closed), but never heard or saw anyone working on things during a three day stay. Stains all over furniture. Mismatched and minimal kitchen setup/supplies. Horrible flat pillows. Funky kitchen sink smell. Elevator floors broken up. Breakfast was as expected- nothing special or tasty but well stocked. Best part (the only real good thing) was friendly staff. Sam was particularly outgoing, friendly, and helpful. Would not recommend or return until renovations have truly been done. read more

I wish I had trusted the reviews rather than the star ratings... I assumed people just liked to complain but now I see why. Unfortunately, I am now a complainer and I now realize the star ratings have to be fake. I'm usually very understanding of situations considering this Residence Inn is being renovated. However, I gave this place more benefit of the doubt than I should have. First appearance of lobby: right off the bat I noticed the lobby and breakfast area chairs were very worn and torn. Even from a distance I could see this. I could also see signs everywhere signaling wet pain. (2 weeks later, these signs are still up, and I'm pretty sure the paint was dry by then) Check in experience: man working the counter was very friendly. He gave me two keys and one didn't work. He fixed it. No big deal. I wish I caught his name he was probably the nicest one there. Bedroom: seemed clean at first glance. Dishes were dirty. Garbage disposal didn't work even after I reset it. Couch had a large lump on it from the pull out bed that wouldn't go down. Drawer handles were broken. The best part of the room was the shower which was very nice, and the bed was very comfortable. Noise level seemed good, I couldn't hear much people wise. However, there was something that kept exploding at least every hour. It was so loud it would wake me up. I don't know exactly what it was because it was facing the other hotel. I even tried figuring it out myself but still couldn't. I asked the front desk guy and he was saying he hasn't heard anything before. I still can't tell if he was just playing it off like he knew and didn't want to say. I know I wasn't hearing things either because hotel guests from the other hotel across from the Residence Inn would look in that direction when it happened. This noise would continue to wake me up in the middle of the night for the next two weeks. Landry: works fine. However it's $2 per wash and $2 per dry. The machines for detergent don't work so bring your own. Also stock up on quarters because apparently there is a coin shortage in the area. Gym: I'm pretty sure there were two or three sets of dumbbells yet an entire rack to hold multiple of them. Equipment worked fine. There were no wipes to wipe down anything. No towels to use. I assumed towels were limited due to covid still. But covid doesn't exist here. Employees: MOST were friendly. Specifically the breakfast lady I was not to fond of. I gave her the benefit of the doubt when a guest was very rude to her. The breakfast lady didn't deserve that. But one morning, it was my mistake of walking into the breakfast area and serving myself. I served myself like I did every morning. Not all the food was out at the time, but that had happened earlier in the week so I assumed it was just another day and she was running behind. I helped her open a container to put the food down and she proceeded to NOT thank me for helping her, but scold me for being there before breakfast (which changes on Sunday) and told me I need to read the sign on the door.... the door that was wide open like every morning when breakfast is ready. I apologized to her and she continues to complain in the other room fully knowing I can hear her talk about me. That was my final straw of my entire stay. Continuing with the rest of the employees. Most did NOT wear masks. I personally don't care about this but some might. Just some input for whoever reads this and is picky about mask wearing. Check out experience: the lady at the desk could have had a better tone. She proceeded with "can I help you" but in a very annoyed tone. She didn't question me why I was canceling so early. She probably knows that place is a dump. Honestly, I can't blame her. People smoked in their rooms, and the smell traveled everywhere. Yes the hotel is under renovations but I'm pretty sure there are maybe two guys working on the entire hotel. I didn't see much construction the entire time I was there. Just signs for two weeks that didn't move. My stay was supposed to be 2 months. I lasted 2.5 weeks. I found cheaper and 100% cleaner, upscale, and more comfortable down the road. I'm sure some people might have a better stay at the Residence Inn but as a broke college student who is spending a ton of money (that I don't have in the first place) on this hotel for two months, it was a complete waste. Not once did I feel safe, comfortable, nor was I happy. The sad part is, Marriot won't see this review. I have noticed no responses to other reviews about this location. That should have been a red flag for me as well. So for whoever is reading this, do NOT trust the star ratings. This hotel is a 2.3-3.5 at most. Good luck. read more

The hotel is great, convenient, with kitchen and utensils, a lot of space, and enough outlet to charge all devices. However, when it comes to billing, they double charged. I booked through Hotwire, so there is Hotwire charge, but this hotel also charge a room rate in my credit card. This is weird since the bill showed $0 at check-out clearly indicated it was 3rd party charging. The receptionist claimed I book through hotel directly. This is not the case since I have 4-consecutive nights booking through Hotwire, not a single hotel double charging and for 3000 miles driving, I don't have the luxury to book every hotel. I booked the deal Hotwire offered all the time. Very bad billing/management in this regard. --- update 8/6/2018 --- After few hours talking to Hotwire and eventually informed to call hotel direct, I was promised a refund. Lo and behold, in the afternoon, a new charge of the same amount to credit card showing up again. I call back and was told it is a refund and the one answered the call claimed she was the one taking care. I told her it is a charge and she refused to listen and hung up. I called credit card and confirmed it is a new charge. This time is triple billing on same stay. If it is a admin mistake, just check and I will take people making mistake sometimes. But this lady not only refuse to admit, she even hung my phone. I informed Hotwire and Chase. I will update later when there is new status. --- update 8/9/2018 --- After Hotwire staff involved, finally the 2 overcharged bills are refunded. Great appreciations to Hotwire (4 different support team member gone through hours to get this resolved). The hotel corporate management team has yet to respond officially. I am glad it is over. Hope you guys enjoy the stay. read more

I loved my 2 day stay at Residence Inn. I grew up in Champaign and came home for a family visit & media promotion. The hotel was in a perfect spot - easy to get around to different parts of town & located centrally off the highway. Rooms: I stayed in a studio suite and I loved the layout. Definitely feels like an apartment with a full kitchen at the entry, small sitting/living area with a large desk, large bed, dresser area/closet & super large bathroom. The one bedrooms were also very nice. I really like the large shower set up with the stationary glass door. The showers have been designed so that the control valve is at the back so you don't have to lean in and get wet. #Brilliant The bed was super comfy and I like the clean white quilted look of the bed covers. The room was also fairly quiet considering I was staying near the elevator (Room 414) My room faced west so there was a nice glow in the late afternoon. Views - all rooms mainly face other hotels & the parking lot but, let's face it, you really aren't there for the views when you visit Central Illinois - #FlatAsAPancake Property: I loved the overall feel of this hotel! very inviting from the minute I walked in. Marriotts design for their long term stay chain, Residence Inn is very well done (I'm a building inspector in addition to a travel blogger and I've inspected over 30 hotels in my career so I'm a big of a design snob). I loved the high angled ceilings in the lobby as well as the pool area - this gives it a great design look from the outside. The entry lobby with couch/tv area that's super comfortable The building is 3 years old but is in great shape. Separate dining "cubbies"/tables- this makes it not feel to much like a cafeteria but there are still plenty of places where people can gather. The only design "flaw" is in the Breakfast area - the waffle area is right in front of the Staff door - this area is where people tend to stand so they don't burn their waffles. I noticed that staff & guests tended to bump into each other as the staff would come out to make sure everything was ok. The hotel holds receptions several nights a week which is a great way for guests to interact with each other (perfect for long term travelers so they don't feel so isolated). The hotel put together a little mini reception for me and my family so we would experience " #InnTheMix" Such a great way to make people feel at home - gatherings include happy hour style set up as well as dessert menus. Whitney with Food & Beverage and AGM Michael really put together a nice spread. There is an adorable outdoor seating area between the Dining Room and the pool - complete with chairs, lounges, a grill and a firepit. Many of the guests gathered there at night but it never felt crowded. Was a great spot for us to sit while my nieces played in the indoor pool - we could see everyone but were able to sit in a quiet spot and relax. Breakfast - all of the food served each day was very fresh. I definitely suggest you get there earlier as it starts to get a little sparse towards the end of the serving time which makes sense - why put out a bunch at the end, right? ;) #EarlyBirdGetsTheSausageGravy. The waffle batter dispenser seems to get fairly messy which is a machine design flaw (it seems like I'm picking on the waffle area, doesn't it?!) This is a full breakfast also and is very Midwestern (yay!) Eggs, sausage, potatoes, sausage gravy (not every day), variety of cereals Amenities: Pool - very open & room with the ability to swim laps as well enjoy the hot tub. Great for parties too. Gym - I wish I could say that I visited the gym after I imbibed at the free breakfast but I didn't (Stretchy pants for me until I get into the gym again!) From my brief tour of the room, it looked very nice & the equipment was up to date. Not a huge room but not too tiny and guests feel like they are on top of each other. Laundry - nice HE washers & dryers - this is especially great if you are traveling for a long period of time (like many of the guests are) Guest Dynamic - lots of professionals on long term job assignments in Champaign/Urbana as well as the University. The weekends seem to bring a mix of families. Parking - plenty of parking (although it was not a football weekend so it may get a little crazier then. All of the managers I met with were fantastic - each very knowledgeable and helpful. They all interact well with hotel guests and staff alike which I really appreciate. All of the staff treated the guests very well & responded to requests etc. read more

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I haven't written a yelp review in a while, however, I feel this one is warranted. I booked a stay at the Residence Inn over a month in advance, as my family and I needed a solid week to house hunt, and we got a great rate. The booking was through Orbitz, and I had a room for a Saturday night, before moving to a different, larger room for Sunday through Friday. On entering the room Saturday night, I noticed that the light fixtures by the bed had their plastic frames cracked and broken. Also, they simply did not work. No big deal for me in all honesty. Then the refrigerator began making a god awful clicking sound. I opened the freezer, and it was the freezer motor. I had to pull out and unplug the fridge to make it stop. Still ok, as I wasn't planning on really utilizing the fridge. Then my wife went into the bathroom and informed me of the pink mold or bacteria growing in the shower. I called the front office and was told that the housekeeping crew had left for the day. They apologized but said there was no other room to move into as they were fully booked. I asked if I could cancel for that night, so that we could go elsewhere. I was told we could, however, they would not refund me, as my rate was lower than the rooms were going. I then asked to speak to someone, and was told the manager would be in the following morning, but there was nothing I could do. Because of the unavailability of rooms in. The area, we stayed. However, we had to buy flip flops to shower. This is completely unacceptable, and upon reading more reviews, this decent hotel is now really going down. I still have my stay booked for Sunday through Friday, so I will update this review as needed. read more

Residence Inn by Marriott Champaign - Hotels Near Me - Champaign, Illinois

I stayed here two nights. I left my room around 11am and said hello to the employee servicing the rooms just down the hall. I came back later that night to find that my room had not been serviced. I know that I could have called to get that done, however I was in decompression mode. I did not have the door tag on or waive the service in exchange for points. So I was confused as to why it wasn't done. What did I learn today? Does anyone in management want to contact me and provide the 500 points for waiving room service? I would have taken care of it this morning, but I didn't have extra time. read more

I stayed at the Residence Inn every week for 5 months, and wouldn't have had it any other way. The staff was incredible, and it was pretty conveniently located. Shoutout to the ladies at the front desk for always being friendly, ad accommodating, and to Steve, and his kitchen crew for making the Monday-Wednesday mixers so enjoyable! If I'm ever back in the area, there's no question about where I'd stay! read more

Wow, Such a beautiful hotel. I booked this hotel for my son's birthday party. Amy, the manager was great about communicating with me about any certain accommodations I had inquired about. Was very impressed by that. Michael the front desk guy was super friendly and inviting. Hands down I give Amy & Michael five stars for their customer service, you guys rock! Rooms were big & spacious, beds were super comfy, the pool & hot tub were great. I walked in to find a card & balloons saying happy birthday to my son. That was VERY sweet of the staff to do that for my son. How many other hotels would have gone above and beyond to do this? Customer service does not get better than that! Breakfast was delicious also. The only reason why I did not give this a 5 star was because of how a situation was handled concerning maintenance. My kid had choked on some water while swimming and had thrown up a small amount of birthday cake into the pool, i notified the front desk to contact maintenance because I felt that was the right thing to do and I assumed they would have to shortly close the pool down while they cleaned/scooped it out. Shirley, the lady at the front desk (who was very unsympathetic and very rude to my guest and I) then informed me that the entire pool is going to be shut down for the rest of the night because they did not have a maintenance person available until Saturday morning. However, I understand she did what she was suppose to do under the circumstances. With that said...For a Friday night, I feel maintenance should have been present to attend to this issue, not only was it disappointing for our party to not be able to swim for the rest of the night, but also the other members that were staying at the hotel were not able to swim either. I felt terrible and was embarrassed. Stuff happens, but I hope this was just an isolated incident with maintenance. Other than that. Great hotel rooms & Excellent customer service from Amy & Michael & the breakfast staff. read more

Residence Inn by Marriott Champaign - Balloons & Card from manager Amy & staff - Hotels Near Me - Champaign, Illinois

DO NOT STAY AT THIS HOTEL !! So our reservation was canceled this week by the Residence Inn Champaign Illinois. ( made a year in advance)With many phone calls to the corporate office including a group that reports to the CEO mr Capuano we have found out that this is a franchise location and they canceled the rooms in order to sell them at a much higher rate to desperate people. I heard they were getting $700 a night This is a very unethical hotel has unbelievably horrible customer service and I appeal to everyone reading this to never go to the Residence Inn Champaign Illinois. Upon talking to the corporate office they have no recourse with this location because it's a franchise location and they do not have to follow any of the Marriott rules and or ethical guidelines. The funniest thing about all this is that the front end manager of the hotel Gary had the gaul to send an email to 13 customers exposing all their emails and telling them that they are canceling their reservation and move in to Bloomington normal Illinois. Who and the heck from the corporate office sends an email to 13 customers exposing all their names and emails. read more

In town for a USAT event at UIUC. Disappointed to have $100.00 Dog "fee" announced as I checked in. I did ask the front desk when I called if they were "dog friendly" and was not informed of the "$100.00" non-refundable fee. read more

Don't stay here in the summer or if you believe in Covid. To start, I feel like i need to state the obvious. Masks are legally required indoors in Illinois. People may complain and talk about personal freedom, but that is currently the law. full stop. If you feel we should only follow the laws we want, then good luck in the thunder dome, but thats not what i want. That being said, I travel a lot for work and have continued to travel during covid for work obligations. I have stayed at a number of hotels in Illinois. This is the worst by far in terms of following legal mask requirements. I have seen three patrons wearing masks inside. This is out if maybe 50. It's easy to say that's not the business's fault. However, I have seen maybe 2 out of 10 employees wearing masks. The daytime manager has been without a mask every time i have seen him. Including when i stepped back uncomfortable from the check in desk, and he continued to work on the computer as if there was no issue. Were i the owner of this hotel, i would be seriously worried about the rule about being fined for ignoring masks that goes into effect in Illinois in the next few days, as clearly there is literally next to no adherence from staff or patrons. If you think masks are a liberal prank, enjoy and good luck, this is the place for you. If you are concerned for your personal safety and take public health warnings seriously, look elsewhere. Unrelated to covid, the ac situation in this hotel is appalling. My partner and pets and i were incredibly uncomfortable our first night and could not sleep. I called the front desk. They sent the maintenance folks up and said the ac vent was putting out cold air. The thermostat at this point said 79 degrees. Their response was our ac is on a motion censor, turn your tv towards the motion sensor and maybe the ac will stay on. Spoiler alert, it did not. Not only was it in the 80s every time we woke up or came back to the room, I have posted two pics below of the thermostat after we had been awake and moving around in the room for at least 5-7 hours. That being said, from where i sit, the issue is not the functionality, or lack there of, of the motion sensor system (which, make no mistake, is a mess). Why does a mid range hotel have motion sensors for ac? This room costs over a hundred dollars a night. I have done 10s of thousands of miles of road trips across America and stayed in hundreds of hotels on work or pleasure trips. I have never once encountered motion sensor ac. Rural 40 dollar a night motel 6s treat you better than this. If your job forces you to stay here, get a fan to put in front of the motion sensor, assuming it works at all. Better yet, stay down the street at the la Quinta for half the price and all the ac. Or stay at the candle wood for the same price and working hvac. I've stayed in both and have been able to wear a shirt in my room without sweating through it. The situation here was so bad that we had to change any plans where we could not take our pets with us because we worried about their safety in the room. Shockingly the lobby was always cold whether anyone was there or not. So apparently motion sensor ac is only good enough for guests but not for staff. Final thought, this is one of the worst hotels I have ever stayed In. I didn't even get to how I had to negotiate for towels cause "they're popular" and I "should have asked housekeeping during the day" or how they served burgers and random unmasked patrons went to get fixings out of a supposedly commercial kitchen. This is something that would not have flown in college town pubs i worked in 2 decades ago. But does that really even matter anymore? If forced to stay here again I think I'd sleep in my running car in the lot. At least then there's working ac and protection from covid. Whoever owns or runs this place should be ashamed of themselves, unmasked manager to nonfunctional motion sensor ac maintenance person on up. read more

Residence Inn by Marriott Champaign - Thermostat - Hotels Near Me - Champaign, Illinois

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I stayed here one night while traveling to MI. When I first pulled up, the trash bin was overflowing - that should have tipped me off. It was still the same the next morning when I left. Both stairwells were absolutely filthy. My bathroom was also quite dirty. There were two holes in the shower glass where I guess a grab-bar was supposed to be installed. So sorry if you need that...you're out of luck. My bathroom had no hand soap. The front desk manager told me they were out!?! In a pandemic?!? He did find some for me fairly quickly, but it didn't give me confidence that there is any attention to detail at this hotel. Do yourself a favor and stay somewhere else. Obviously this is not corporate owned. I stayed over 75 nights at Marriott properties last year.... read more

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We stayed here for three nights, and the pool was closed for maintenance all but the first night. My six year old was incredibly disappointed as the pool had been the big draw of the vacation for him. The fire alarm also ended up going off for about twenty minutes on our last night at the hotel, another annoyance for everyone staying at the hotel. On top of that, there is never any compensation or anything to make up for the negative experiences except a shrug and We also had some challenges with our room being cleaned as it often took an hour (and three hours on the 2nd day) for it to be done after requesting it. Items are often overlooked and not replaced (including towels and toiletries), and a bit of our shower was left pulled apart for two days. It just felt odd and less organized than other Residence Inns we've stayed at. With that said, the room was spacious and we appreciated the walk in shower and equipped kitchen. I also appreciated having coffee available all the time (free afternoon treat!). The internet was a tiny bit slow but worked well enough that we could stream video. Residence Inns are usually good experiences, but this one was not. read more

Residence Inn by Marriott Champaign - Random two-foot piece of metal that's been in my shower for two days. Possibly part of the drain? - Hotels Near Me - Champaign, Illinois

We were one of the 13 people who had our room cancelled at the last minute on gradation weekend. Let me tell you our insane story with this hotel. My husband is graduating with his PhD this week, and we booked a room for me, my 3-year-old, and him. I am 7 months pregnant and, several months ago, we weren't even sure that we could go to his graduation because I am having a very high risk pregnancy. We talked to my doctor and called Carle hospital ahead of time, and were comforted by the fact that they have specialists and if I am close by, I would be fine. So we booked. A few days before the reservation, my husband gets an email, (which revealed the email addresses of the 12 other people who were staying there who were also being canceled), canceling our stay. They relocated us to Normal, Illinois an hour away. Well I cannot be one hour from Carle hospital so we were stuck! And we were traveling from 1,000 miles away and we had non refundable plane tickets! We didn't know what to do, and calling the main office didn't help at all! We end up finding the only available room in Champaign that was open at Super 8. They want $900 for 2 nights. We don't have that kind of money just lying around. We already were spending our vacation money on the trip and the first hotel room! My husband was about to miss his graduation and we were going to just lose the money for our plane tickets. But no. I couldn't let that happen. He's a first generation college student. A Marine combat veteran (No I am not making this up!) who went back to school after two tours in Iraq and managed to get a PhD! He is was not missing this! So we are stuck spending $900 for two nights, and we are canceling our trip later in the summer to Great Wolf Lodge that we had promised our 3-year-old. I don't know if we made the right decision, but I am so mad. We are going to try to enjoy this weekend anyways, because he earned it. read more

Breakfast is not available due to workers no show. Rooms are not clean. Pool and hot tub not open for weeks on end.sofa bed full of leftover funk and trash read more

Upon check in we were greeted by the staff in a very friendly and warming way. Thus held great significance on our visit as the following day we were attending the funeral of the husband's mother. We were very sensitive Although the staff was not aware of this, it is the little things such as a warm greeting that can make a person's evening. Our room was very modern and clean. You could see the little touches that we added to give it more of a home-like feel. I appreciated that a lot! Definitely come back again, hopefully for happier occasion. read more

This was me and my daughter's second visit to the Champaign, IL area but my first stay at the Residence Inn. Again I said my FIRST stay at this Residence Inn but it most definitely won't be my last. I knew I would be arriving in the area well before the normal check-in time so I called ahead that morning to ask about an early check-in. The phone was answered by Ashley who assured me that early check-in would be no problem...We arrived and check-in was a breeze (Ashely was still on duty)...Our rooms were VERY spacious and immaculate! I was a bit worried about noise from above because our rooms were on the second floor but it was very quiet. Every staff member that we encountered was extra nice and all I can say is without a doubt this will be the place that I stay from now on when I'm in Champaign!! read more

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We stopped in during a roadtrip and the hotel was very nice. Upon checking in, the front desk immediately notified us about a social "event" that evening with free finger foods and drinks (including draft beer and I believe wine) for guests. My husband and I decided to attend where he took the time to enjoy a few cold ones...I enjoyed the finger foods as I'm preggers. The hotel does not have a restaurant (thank God for pizza delivery), but does offer complimentary breakfast in the mornings (which was delicious). The room itself was very clean and spacious. The one slight issue I noticed was the shower was slightly dirty along the front edge, it didn't look like that area is cleaned very often. My only issue with the hotel was that the hallways and elevator were very very warm in temperature, and almost musty smelling. I was under the impression they did not run the A/C in those areas... Overall, the hotel was clean and the staff was kind and attentive. I would stay here again. read more

There's one thing that should matter more than anything else at a hotel: did you get a good night's sleep? Yes. Yes, I did. This Residence Inn opened just over a month before my stay. It's a lovely looking hotel. I arrived after 11 p.m. and was greeted by probably the most professional and courteous desk staffer I've ever dealt with. He was fast, polite, friendly, and just a pleasure to deal with. In no time at all, I was checked-in and into my room. Across the hall was a loud group of what sounded like high-pitched voices, so I'll say young-ins! The desk clerked called me to ensure my room was okay and everything was set for my wake up call (never had that service of checking before). I told him some kids were having a good time across the way. In minutes he was upstairs with two fresh keys and walking me down the hall to an upgraded room, apologizing for the noise and inconvenience. Wow. I was impressed. I was just letting him know that some kids were having a good time, but a little noisy for other guests. The room upgrade was fantastic. It was silent at that end of the hall, and I got a great night's sleep, which was vital given how busy the following day would prove to be. Had I been staying more than 1 night, I would have been very comfortable in either of the rooms I saw. The Residence Inn Champaign is my new go to hotel and where I will stay in the future. Kudos! read more

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Arrived for our room booked in advance for four days. They said only booked for two got that resolved . Went to room had not been cleaned. Got another room was supposed to be a upgrade what a dump holes in the wall in bathroom, TV not working in bedroom, dirty furniture, frayed carpet , damaged tile, knobs broken off in kitchen cupboard, not stocked with full soap etc in shower had been used. I left the next morning read more

This is my second stay at this location and the service was even better this time. Emmit at the desk was great! The management here obviously cares about the associates they hire as he genuinely appears to thrive on a great customer experience and ultimately the company he works for! I would recommend this hotel to everyone whether it is a short or long stay. read more

Residence Inn by Marriott Champaign - Front entry, great place to stay! They also have an indoor pool, grill area and basketball court. - Hotels Near Me - Champaign, Illinois

Very nice hotel. The room was spacious and the bed was very comfortable. Nice and friendly staff. read more

We had a young child that vomited in the middle of the night while staying at Residence Inn. I was trying to be a good person and cleaned up the mess. I called down to the front desk asking if they had cleaning supplies I could use. The front desk personnel brought the cleaning solution up to our room. The next business day we had a charge of $250 on our card. They charged us for the cleaning solution. I got charged for trying to clean so their staff wouldn't have to touch bodily fluids. Lesson learned. read more

Horrible service, I called down to the front desk to try and get housekeeping to come to my room. No one answered the phone, I tried calling 5 times in about a 15 minute span. I decided to go down stairs and talk to someone and no one was at the front desk. This is just one of many instances where I've gone to the front desk and waited 5-10 minutes for someone. I have been staying here for about 7 months and if it were up to me I would not give them any more business. read more

From service to housekeeping, this was a horrible experience from top to bottom. Everything throughout the hotel was filthy, half the stuff in the room was broken, breakfast was a disaster, and the staff simply didn't seem to care. Three of the four pillows on our bed were foam, so I requested another feather pillow on three different occasions, and never did get one. There were long black hairs, and short curly hairs, all over the bathroom. Generally I like the Residence Inn chain, but Marriott may want to think hard about this property! read more

Very nice hotel. We experienced incredible service from Ashley at the front desk and the whole team here was working very hard during the 2013 "Polar Vortex" winter storm...checking on guests, helping folks that stopped in for various needs, offering assistance. Impressive facility...with great staff morale. Whenever I'm in the area next...I will be staying here. read more