Stay away!! Tried to turn away a 5 day postpartum mother whose 5 day old newborn was in the UVA NICU after she made an online reservation and stayed there the night before!! No commonsense or compassion. Not even an apology from corporate. Will never stay at a Marriott again! read more

In business, I believe impressions/responsibility/accountablity start at the top. At his property it both starts at the top and bottom. In my more than 25 years of travelling, I can hardly recall a more negative experience ANYWHERE. This is perhaps the first example of sharing my experiences on tripadvisor, all in the effort to benefit my fellow travelers, who have steared me in the right direction so many times in the past. It started at the bottom, as I walked into the property with my luggage upon check-in, with the treadbaren & shabby carpets throughtout the hotel. At the top end, both the manager and assistant manager were not responsive as they gave lip service to my comments/complaints, and in fact were ultimately insulting to me and my wife. My wife encountered dirty dishes and utensils in the drawers and had to hand wash enough dishes for dinner our first night, while she put all the remaining dishes, utensils and stemware into the dishwasher. In addition, the coffee pot, microwave and breakfast table were all dirty. When we sat down in the living room for dinner, the TV was not fully functional. Additionally, the carpet had not been vacuumed and the bathroom sink drain was extremely slow. Is this a Marriott property????? The next morning upon check-in, I presented representative examples of the dirty plates and cooking utensils to the front desk. Later, Mr. Kico Hedrick, the Assistant General Manager, apologized for the poor condition of the room and dishes. He explained that with his good staff, something unusual must have occurred. He assured me he would rectify the problems that day. Six days later, and after spealing with Sara Bishop, the General Manager, things were still not resolved. I truly expect that condiments, coffee, and dishwasher powder will be replaced during my stay at Residence Inn, but, apparently NOT at this location. I also expected that soap and shampoo would be replenished, but again a surprise. The attitude of the manager was quite simply APPALLING. I unfortunately feel the need to share this info, so that readers are well informed prior to committing to stay here. I am a life-long supporter of Marriott, yet this might be the SOLE exception!! I know this unfortunate set of experiences is a rarity at Marriott. Be forewarned!!! read more

Great location to UVA and Darden. Also lots of food and drink options nearby. Rooms are big and comfortable enough. Breakfast is not bad. Would love if they could fix the air conditioners so it's not so dramatic when they kick on. read more

Decent Residence Inn with your typical Residence Inn crowd (people there for the free breakfast). The location is good and the rooms are clean, but I would recommend asking for a 4th (top) floor room if you do not want to hear footsteps all day and night from the people above you. read more

We're big fans of Marriott and always try to stay at a Marriott property whenever we go anywhere. We took a family trip down to Charlottesville to see Monticello and UVA. We chose to stay at the Residence Inn because we could get a suite with two bedrooms cheaper than renting two separate rooms at the Fairfield or Courtyard. The room itself was nice - very much like every other Residence Inn. It has a full kitchen and refrigerator, a small living room area with a TV, and a bedroom with a bathroom on either side of the living area. The couch in the living area was a pull-out couch, too. The room rate included breakfast in the lobby. It was a nice breakfast buffet with something for everyone - scrambled eggs, potatoes, sausage, french toast, waffles, cereal, yogurt, coffee, juice, etc. There were two things that led me to downgrade my rating of this particular Residence Inn from a 4-star down to a 3-star rating. First, the noise from the UVA sports fields. We were in a room on the back corner of the hotel facing the UVA baseball fields. There were a couple of games and/or practice sessions going on, and all evening while we were trying to get our young children to go to sleep, we keep hearing the TWEEEEEEEET of coach whistles and the SHWACK of a baseball bat hitting the ball. Second, there was mildew in the shower along the edges of the tile. Overall, the place was clean and I didn't see any other issues with the cleanliness of the room, but the mildew kinda grossed me out while I was in the shower. If we were to go back, I wouldn't mind staying here again, but I would probably ask for a room toward the front of the property facing away from the UVA sports fields. read more

To start my room had a serious ant problem so I was unable to use my kitchenette. The NCO academy students from the local JAG school were running the halls and making noise throughout most of the night. I did not receive a receipt the morning of my checkout and the personnel at the front desk told me they would email me one, which they never did. I am so glad Charlottesville now has a Hyatt Place because I will be staying there for all future stays. I will say that one staff member, Nathaniel Hardwig, was very helpful but he was truly the only professional member of the staff team. read more

Well, as someone that stays at Marriott's on a regular basis for business and personal this place is a disappointment. Checkin was fine, room and bathroom is ok and appeared clean except he was hard as a rock and the pillows small. This is where it heads south. A couple with a dog sat in the courtyard area outside smoking from 9pm-11pm. The dog barked nonstop the entire time. Numerous people yelled out the crack in their windows for them to please make it stop. We called the front desk and the lady was rude and unresponsive. We needed to get up at 5am to get on the road after our UVA visit. When the other hotels like the Omni open up, I suggest staying there. read more

This is an old worn out very overpriced hotel with air conditioners that don't work. They will move you to another room but they are all the same. The carpets are dirty and sticky when you walk on them. This place should be torn down and replaced STAY AWAY. BETTER TO SLEEP IN YOUR CAR read more

We stay at Marriott a lot, as my husband is a platinum member. This Residence Inn is so-so. Very small one bedroom with a tub I wouldn't touch with a ten-foot pole. The walls (as mentioned) are paper thin; I can hear someone having a conversation somewhere (next door? Below me?), and you can tell she's not talking loudly. There is a ball field next to our window, so all night it's been screaming and incessant whistle blowing. I put my ear plugs in at 10, not sure when that noise stopped. I went to the front desk to ask for more bedding, but clearly interrupted a very important personal phone call (I heard him talking), so the kid at the front desk was irritated. (No smile, no "hello," no "Can I help you?" He just kept talking, hoping I'd leave. When I didn't leave, he stood there with the phone on his chest--he never hung up.) I got some extra bedding, but not what I asked for, and the sheets I did want were wet anyway, so we couldn't use them. (No, I didn't bother going back down; I just didn't have it in me at that point). One nice thing is that you can walk down the street to a very decent outdoor mall-- some good shopping and decent food choices. I swear I looked this place up before booking, but I must have confused one Residence Inn for another, because all in all, not a comfortable stay (feel free to update the pillows). I'm sure the breakfast will be fine; it's typically the same. I will be back to Charlottesville, but not any of the Marriotts. read more

I have stayed here 3 times for business. Free hot breakfast every morning. And every M,T, W they have some type of hot dinner or desert. They have an outdoor pool. They have bbq grills, picnic tables, and open green spaces to have parties (lots of family reunions were held there too). Folks are nice. Clean rooms. If you have business at UVA, you can walk depending where it is. If you are going to the law school, the JAG school, or Business school you can walk. It is a long walk - about 10 - 15 minutes depending where you are going. You must go through the woods on a well marked trail for about 30 seconds (if it is raining, wear tennis shoes because it is mucky and you can slip and ruing your clothes), then you end up at the softball fields, go across to get to the parking lot. Go up a million stairs to the JAG parking lot. You can either walk around the JAG barriers to get to the business school, or take more steps to get closer to the JAG school, law school, and business school. You can also walk down the hill to Barracks Road shopping center. Lots of shopping and restaurants (on days you don't eat at the Residence Inn). Just park your car and walk! read more

Great spot. The front desk is nice but the breakfast ladies are the best. I haven't been here in 6 months and they recognized me asking now my job is and remembered it by name ! Great hospitality. They make you feel at home. read more

Overall we would probably return...decent place. Chad at the front desk was super polite and professional and pleasant. Our one bedroom suite was nice...it had some minor maintenance/general clean issues. Kitchen floor a little gummy feeling and obviously some post ceiling leak water damage but nothing really bad. Breakfast at the gatehouse was solid. Sunday morning was super busy but the food therefore was hot and fresh as the staff kept hussling to restock. We had sausage eggs and biscuits with the usual brand continental items. All in all a nice quiet convenient place. read more

We have stayed at numerous Residence Inns in the past and LOVE them. Stay away from this one. One of the people staying in the unit directly above us has done nothing but stomp around the room since we arrived yesterday. This has been going on since we checked in, up to 1:30 a.m., started again at 5:00 a.m., and is currently stomping back and forth in the room CONSTANTLY! Seriously - do you ever sit down? The ceiling keeps creaking with every stomp. Also, the bed sucks. You feel like you are laying on a piece of wood. The couch is not much better. Marriott, you need to soundproof between the rooms and UPGRADE this hotel. I really do not need to know every time my neighbors flush their toilet. Yuck. read more

Great staff! Spent Thanksgiving weekend here for a family wedding. Staff was great especially Susan, Bernadette & the other woman at breakfast whose name I can't remember right now. Great service and hospitality - above and beyond what I've seen at other hotels! read more

We stayed here with a Marriott Reward night and were not disappointed. A great location in town, welcoming staff, and nice rooms. Downside to the room we had was that the bathroom lights shone directly into the bedroom- there's no going to the bathroom subtly in the middle of the night. Breakfast was extensive- eggs, biscuits, sausage, gravy, waffles, oatmeal, all the breads. Definitely recommended for a quick or extended stay. read more

This was my first time staying at a Residence Inn, but it won't be my last. The staff was wonderful and friendly, the free breakfast was delicious and hot, and the room was clean and more than adequate for our needs. However, this isn't really a review of the hotel so much as it is of one man: Mohammad. Mohammad works at the front desk on the morning shift. We stopped at the hotel for a couple of days on the way north for Thanksgiving. Then our SUV wouldn't start. While we eventually got everything fixed, Mohammad was incredibly helpful. He tried to jump our SUV twice using his own car, gave recommendations on who we could call to get it fixed and answered every question we had. He was what kept what should have been a nightmare scenario tolerable and for that we will be forever grateful. read more

Shoutout to the excellent staff at this hotel. All the front desk including Shanica; the warm food hospitality from the kitchen by Susan and Bernadette. Although the facility could be updated, the staff couldn't be nicer. read more

Overall a convenient location to walk across the street for restaurants and shopping. Service and staff were super friendly but I just can't get over the cleaning service, or lack thereof. Visually, the tub and toilet looked clean but the tub felt unclean under my feet and the carpets clearly weren't thoroughly vacuumed. The tub needs a deep clean scrub to remove whatever substance that has accumulated on top of it. I think the only cleaning has been a surface wipe down. Housekeeping didn't put away the iron or ironing board or clean any glasses that were left out (maybe you're supposed to do that yourself?), they only left a stack of towels, removed trash and made the bed (no replacement of linens). As other reviewers have said, the walls are paper thin so you can hear conversations right through your room. Nonetheless it's still a decent place with free breakfast, parking and WiFi. read more

We stayed at this hotel for two nights in July 2014. Pro's - Check in was quick and easy. Front desk was courteous and responsive when staff were not overloaded. Shower and water softness were just right. Location is convenient. Room was comfortable and AC worked well. Con's - The hotel seems to have too few staff at check out in the morning. Housekeeping service left too few towels requiring a call to the front desk. WIFI login has to be repeated daily but we were not forewarned nor notified electronically; we had to "hack" our way through the re-logon process. Breakfast is half an hour shorter than other RI's we've visited. Laundry machines are more expensive than at other RI's. Unlike other RI's, beer and wine ARE NOT served at "Happy Hour" (at least the Monday we were there) and service began late. The bathroom door hook was missing from the mount. RI's don't have a covered portico to protect luggage when it rains! Summary - This hotel is in a great location, but it seems poorly run and not as good a value for money as other RI's. Rating - C+ with the "+" for location. read more

Service was attentive and friendly. Morning breakfast is so delicious.

Beware of reservation slamming. Marriot seems to fill its other (off campus) locations by overbooking the on-campus Residence Inn location, then moving the overbooked reservations to off-campus Marriot-branded hotels. If you want to stay on the UVA campus, don't start with a reservation at this location. read more

Extremely hospitable staff. My AC wasn't working and they helped me move to another room.

This is the best hotel I've stayed at in awhile. Newly renovated, lobby, rooms, everything. The rooms are fantastic little suites with a work-space, desk, kitchenette, sofa bed, everything you need. The breakfast is THE BEST continental breakfast you will have at a mid-range hotel- scrambled eggs, sausage, potatoes, yogurt, fruit, waffles- so much good food and not enough room in your stomach! Excellent happy hours as well with complimentary light meals. Great staff, very helpful in every way. I will definitely stay here again the next time I'm in Charlottesville. read more

you know i feel real lucky to be white in america right now and it really takes some wild shit to make people feel some type of way & Residence Inn in Charlottesville made me feel exactly that type of way today and 2 other days this week. Just a preface-- i have been a face at this establishment for about a month & have had nothinng but compliments on the children i am about to speak on from Melissa, Alex & the other lady at the front desk i cant remember her name. But here goes -- Its amusing how I can go down to breakfast at 8am and see a white woman and her child swimming in the pool (which doesnt open til 10) so i go down ALONE and the pool man comes out & does his daily duties no issues... next day i go down at 945 with my 2 boys - brown boys just for a side note -- and that same white woman & her child are swimming already... the pool guy addresses us and says 'hey yal cant be down here before 10am.' -- i ask what time it is and he says 9:48 -- 12 mins before pool opening. mind you he saw me alone with the same white woman the day before w no issues. ok so forward to today im out w my 2 brown boys, 1 of their brown friends and his brown dad playing volleyball in the pool -- same guy along w manager - Elizabeth - comes out and says we need to keep the water in the pool -- no splashing. SERIOUSLY?! no splashing in the pool? questioned the manager about it and she said 'no discrimination was occurring or implied and thank you for your feedback' and walked away.... are you fucking kidding me!? so just a heads up any of my brown friends or white friends w brown kids or people that roll w them ---- Residence Inn in Charlottesville doesnt seem too accepting when we come through. I will NEVER be returning. She says no discrimination is happening but im concerned why when myself - a white woman - alone w another white woman and child had no issues but yet i bring my 2 brown boys down to the pool and now we have issues?! someone have another idea?! or reason why?! im giving 2 stars still just because the front desk staff melissa, alex, the kitchen staff & the other front desk lady was so accommodating and nice. read more