Fairly new and modern property in what appears to be an emerging part of town. I usually stay in downtown area when town but decided to move east, and I'm glad I did! Plenty of food options nearby, Starbucks and groceries and restaurants nearby (fast-food and sit down alike). There was even an elote/snacks food truck by the driveway that was open till late in the night. Since it seems to be a newer property, keep an eye out for the sign that directs you to the lot: easy to miss. There's also plenty of parking round back, so don't be fooled by the spits our front, and only if you don't mind the walk. Front desk gentleman was friendly and helpful. A little glitch with my internet but there was a workaround. As Gold I can get the upgraded speed but it wouldn't let me register; I had to sign in as "guest" but the regular speed was sufficient. I will definitely stay here again when I'm back in town. read more

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Stayed here because we were super tired and this was the only hotel available. It was ok but defiantly needs upgrades. Bed was comfortable but it was way too expensive for the quality. read more

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This was my first time staying at the Marriott Embassy Suites, and I absolutely loved it! The staff was beyond friendly--from the front desk to every worker I interacted with, everyone made me feel welcome. The room was spotless, modern, and very comfortable. Breakfast was amazing, with plenty of fresh and delicious options to start the day. I would highly recommend this hotel to all my friends and family. I'll definitely be staying here again the next time I'm in town! read more

Road tripping from California to San Antonio, TX, we stop in El Paso to sleep. Check-in was quick and placed on the Bonvoy preferred floor. The room was clean, the bed was comfortable. Because of covid, the breakfast was cold grab and go, but selection was good - burritos, sausage and bisquit, fruit, coffee, etc. The only opportunity was the front desk man was not the model Marriott employee, unfriendly and just going through the motions. The tub drain also was slow, so while showering I was standing in shin deep water, the drain stopper was open. read more

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This Residence Inn property deserves a 0 star rating. I travel and stay at a Marriott property weekly. I always check in thru the app and asked for a noon check in. I arrived after 2pm and my room wasn't ready. I asked for a quiet room as this hotel is next to the freeway and it's very loud. My room wouldn't be available for 30 minutes. I asked to cancel my reservation. The manager offered me a 2 bedroom suite and asked me to check out the room. I declined. Under normal circumstances (had i not been up by 4am, on a plane, driving to see customers) I didn't have the energy to deal with such incompetence and disorganization. I drove 5 minutes away, staying at another Marriott who had a room ready for me. Don't stay here! read more

Older Residence Inn - old furnishings, decoration, and layout. Rooms don't look like those in the pictures on the Marriott website/ap/. After checking in we turned on the AC - down to 70. Once the temp hit 74 the system turned off. I tried turning the system off, letting it sit, and then trying again. Nothing changed. Went down to the front desk and asked if they set the AC system so that the temp won't go below 74. There was only one person working at the front desk (6 pm) and she called one of the managers. Once she got off the phone she said "Yes, we set the system so that the temp won't go below 74. When the temp goes too low the coils freeze up". I'm a platinum member level with Marriott and have stayed in hundreds and hundreds of hotels. Don't think I've ever seen a place where they prohibit the AC system from going below 74. I did figure out how to get it lower than 74 after several hours - you let it turn off at 74, then set the temp to 73, and the system turns back on. Then once it turns off at 73 you turn it down to 72 - and so on. It's an expensive place for what you get - there has to be much better options in town than this place. read more

Do not stay here until Marriott's management gets their act together! The room was filthy, there was soap left over from the previous guest, the shower was filthy and I was driving the day before and looking forward to a hot breakfast and there was NONE! The room was way over priced at $220 a night. I would've had a better room staying at motel 6, Where they leave the light on! read more

We stayed here just for one night and loved it! It was pretty easy to locate this hotel right off the 10 freeway, and parking was really reasonable and spacious. We stayed in a 2-bedroom suite, and were greeted with little hard candies on our pillows in each of the bedrooms! It was a nice touch! Especially since we never received candies before in any Residence Inn hotel stay! The front desk staff and the kitchen crew are super friendly and courteous! They asked us right away if we needed help Ruth anything! We felt completely comfortable and totally at ease!! We slept pretty well. And our request for a special ADA bathroom was immediately granted upon arrival. The ADA bathroom was really clean, which is a huge plus! Sometimes ADA bathrooms for disabled guests are not too clean in some hotels. But the one in our room at this hotel was very clean! And we were so thankful for that! The breakfast buffet was awesome!! In addition to serving the usual scrambled eggs, waffles, fresh fruit, coffee, and juices, it also had packets of Nutella for our muffins and bread items! We were stoked!! We certainly would love to stay here again when we visit El Paso again!! read more

Residence Inn by Marriott El Paso - My yummy breakfast!! I loved the fresh fruit, scrambled eggs, and muffin! And it was really nice to have packets of Nutella, too!! - Hotels Near Me - El Paso, Texas

This is a great place to stay if transitioning in or out of Fort Bliss and the El Paso airport. The breakfast is very simple, no designated pet area, indoor heated pool, and a nice courtyard. The rooms are not very clean in my opinion. We had crumbs on our carpet, stains on the side of the mattress, and the bathtub and toilet were both clogged/backed up. In fact maintenance ran a plunger up to us around 9pm one night to work on it ourselves. Ha. Overall, our kiddos enjoyed the heated pool and it was a great location. Cleanliness isn't what I would expect especially during a pandemic, but the stay was pleasant and easy. read more

I am a raving Marriott fan and quickly realized after being spoiled at all Marriott properties this hotel is in dire need of front lobby, halls, elevator and common area total rehab. The service was great, property clean and room fine however common areas are so dated and faded thought I was in a hotel 25 years ago. After all the great experiences with Marriott this one leaves a bad impression of the standards of the whole chain. read more

Early November 2019: I just found out that I was going to have to go to El Paso, TX to work for 30 days. The more I thought about it, the more I was not looking forward to it. I would be away from my family during Thanksgiving again, and I have lived in El Paso for 13 years. El Paso is a decent city but not the place I was itching to go back to. I started making my travel arrangements and decided, what the hell I'm going to make the best of it. My plan was to go to work, get back to the hotel, drink a beer and kick back in the hot tub. Then do the same thing the next day, the 30 days will fly by I figured. So I looked around online and found Residence Inn by Marriott El Paso, they had a pool and hot tub, free breakfast and free beer 3 days out of the week. I showed up at the hotel kind of exhausted after traveling half way across the country, so I checked in went upstairs to my room, unpacked and went to sleep. The next day while waiting for a co-worker I saw the window to the pool and walked over to look. I looked left, right (I even looked up just in case); there was no hot tub to be found. I was angry, but I also didn't want to be late for work so I figured I would address it later. When I got back that evening, I asked the front desk to speak to the manager. She told me he would be in the next day. I was not a happy camper. The next day came and I went down to talk to the General Manager (Dereck, aka the warden). While talking to the manager, I got the impression that he actually did not care what my plans were for the 30 days and that he was kind of put off about having to speak with one of the inmates (I have worked for years in prisons and jails when I used to live in Florida). The warden advised me that they had remodeled and the hot tub was taken out and they "forgot" to take the picture off their official page even though they had pictures posted from after the renovation. The warden offered me some points that were good toward my next incarceration. I advised the warden that I would not be a recidivist, so I would not be needing those points. I returned to my cell angrier than I was before talking to the warden. I decided I would send a kite to the governor (Corporate). I explained my grievances to the governor and was told that the governor would tell the warden about my grievances (didn't he pay attention? I already spoke to the warden and the warden did not care). After work release the next day I received a kite from the warden that said his decision was final, I would get points towards my next incarceration. What follows are some notes I was able to scratch out on a smuggled piece of paper: Day 3: This place is starting to feel like a prison, how did I end up here. I'm a law abiding member of society! Day 7: I am drifting off to sleep, thinking about the 3am alarm clock for my work release. It must be bring your kids to work day at the prison because there are small screaming voices racing up and down the hall outside of my cell. Trying to sleep is futile. Day 10: what are the chances of two bring your kids to work days in one week? Day 11: I went downstairs to the prisons main office, while paying my restitution, I pointed out to the wardens secretary (I think she's on work release to because she is actually nice so she must me stuck working for the warden against her will) that the prison's license to do prison things (business license) was expired, it actually expired that day. My good deed was done for the day. Day 15: the walls are closing in, I am running out of toilet paper so I took the sign off my cell door as a signal to the jailer that I needed more. When I returned from work release, my trash was gone, my bunk was made....but no toilet paper. The only bright note is I am halfway through my sentence. Day 18: What a dreary day, didn't think it could rain this much in the desert. Went down for the evening meal and there was 3 inches of water in the hallway outside of the wardens office. I got excited, maybe they were hiding the hot tub that is on the pictures behind the laundry door! Nope.... I ate my burnt sausages and went back to my cell. Day 19: Evidently the prison staff is not happy with me. They put up a Christmas Tree outside of the wardens office, when a fellow inmate asked about it, the staff said they would have to take it down because one of the inmates was complaining about the prison not having a hot tub so they had to take more pictures....I guess now i'm the grinch that stole Christmas for the Residence Inn. Editors note: This was also the day I found out that the hot tub was taken out eight months prior, but they kept the picture on the website to attract customers. Day 19 (cont): today is also thanksgiving, I am keeping track of my incarceration using tick marks on a contraband note pad. Took my tag off the door today so the jailers could bring me more toilet paper. They never showed up. Day 20: the jailers ignored my request for toilet paper again. Tr read more

Residence Inn by Marriott El Paso - Cracked tile in the "newly remodeled" bathroom. - Hotels Near Me - El Paso, Texas

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Double bedroom suite are big, clean and consistent RI offer. One of the bedroom was closer to the freeway and noise bounce around hitting the room much louder than the other bedroom, beware if you need absolute quite in order to fell asleep. Breakfast was fair, still the the same individual seal muffin and head boil egg. read more

Location is old, dirty, noisey, gross and possibly dangerous! "OLD" everything is dated. The bed in my room had the spring poking out. I couldn't sleep. They said they wouldn't change it until morning. I had no bed the first night wtf! "GROSS" idk if the pipes are old or what but the water In the room smelled like sewer. Brushing my teeth was an experience. "DIRTY" everything's so old/dated it's dirty! The couches are the dirtyest I've come across at a residence inn. "NOISEY" it faces the I-10 freeway. I was way in the back end of the hotel and I would STILL get woken up everyday by the sound of the freeway. So if you value sleep this is not the place for you. " POSSIBLY DANGEROUS" The elevator shakes and rattles and makes alarming sounds when going to your room. I was told it's been like that for years. It is my worst experience at a residence inn. I would have left but they said I would still get charged do to last min cancellation. THE WORST!!!!! read more

The rooms in this Residence Inn meet expectations: clean, roomy, and with enough room amenities to be comfortable for weeks on end. One thing that was really obvious to me on both visits was that the customer service at this location is very, very good from the front desk agent to the sales rep + GM that you see at breakfast. Although I stayed at this location twice on a Monday, I wasn't able to take advantage of the manager's reception in the evening. This is held from Tuesday-Friday after 4 PM, I think. Even though I missed the manager's reception, the breakfast was sufficient and very palatable. No complaints here, and there was enough food to take with you on a long road trip. The parking outside was good, and the location is just off of I-10 (exit 24B?). Also, there is a Wells Fargo, WalGreen's and Taco Bueno within walking distance. I'll definitely return to this location. Well worth the $$$. read more

Welcome to grandmas house. No really, walking into this place is almost nostalgic, that's how dated did it is. Even from the outside this resembles a small cottage more than it does a hotel. For some that is a huge perk, for a business traveler or someone that travels often probably not so much. Front desk guy was AWESOME. For the love of God take the stairs. The elevator creeks slowly up all 4 stories. So many horror movies pass through your mind as you pray that it doesn't snap and crash to your demise. This is a first impression kinda thing, not a good start. The rooms have a nice floorplan and are quite open, but everything in the room could belong to your grandparents. It is clean, but misses some of the fundamentals. There is not a single trashcan in the entire room except for the bathroom. That does not make sense when you have a full kitchen and sink in the front room as well as a desk. The old-style bathtub with the shower curtain again is great if you're traveling with small children who need to take a bath, otherwise you feel like you were staying again in an older home. One of the major misses is something as simple as the hangers. I don't know who invented these plastic hangers but they are terrible. The slope will not fit a standard sport coat or dress shirt and they are not wide enough to fit a standard man's shirt. I know this seems somewhat of a snobbish thing but as a business traveler you need to look your best and these hangers are not going to help your situation. The king size bed is average. Definitely not the same bed that you will find in a Marriott courtyard or other property. If you are going to stay for a long time and require a more apartment style living area at this probably is right up your alley, but if you are a regular business traveler and like a more modern hotel the Courtyard by the airport is by far a better option. read more

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I stayed here while visiting my son who is stationed at Fort Bliss. The customer service is top notch. Ivan, the front desk clerk, greeted me with a genuine smile as soon as I entered. One small snag was that housekeeping hadn't signed off on my room. I was affected by that because I put a cup of Raspberry tea in the refrigerator and a few items in my room before going to the car to get my bag and the housekeeper inspecting the room threw it away. She was still inside my room when I came upstairs. She replaced my fresh brewed tea with a bottled ice tea from the snack store in the lobby. It was not as good but the effort to rectify the mistake was appreciated. A complimentary full breakfast is served every morning in the breakfast area just to the right of the front desk. It's pretty good except they were serving sausage patties, no bacon. I will say the carpet looks like it's from 1973 but the rooms are nice and have fully equipped kitchens for long stays. I would definitely book here again. read more

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Stayed one night with grandkids and family. "Looks" clean. Bed was comfortable. Then I got the black light out. Apparently it is pet friendly which is great. But .....they don't clean up after them. read more

Got a free upgrade to a 2 bedroom apartment which is nice. Breakfast in the morning was nice. They had lots of food options. Helpful staff. I would stay here again for sure! read more

I dont know what the place is really like. I spent over an hour and a half trying to book a room on their system . Oh well! Theres always a Hilton around! read more

Staff member Cindy, just wanted to say THANK YOU from the bottom of my heart for going above and beyond and showing me exceptional customer service. Taking me in after midnight when i checked out from a different hotel due to their leaking ceiling and poor customer service. you went out of your way to make me feel comfortable and also seeing had everything i needed for the night. I greatly appreciated it. Thank you read more

Stayed here for 4 nights. Let me preface, I love Marriott. This trip made 34 days in a Marriott hotel in the first 3 months of the year. Found this hotel below average. I frequently use an HDMI cable too make the tv a second monitor for my laptop. When I pulled out the tv stand, found a dusty sports bra. There a plastic cap from a soda bottle under the table. The towel bar was partially pulled out from the wall. The drawer fell apart when I pulled it out. The tv remote was falling apart. A wad of long black hair on the bed, look at my profile pic, it wasn't mine. There was a note from someone left in the drawer. The only saving grace for this place is that the "breakfast crumble" is really tasty. Overall though, I was very disappointed. read more

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New renovations nearly complete. Spacious and clean rooms with a full kitchen. Good breakfast in the lobby. Pool open late. Location convenient to shopping and quick access to interstate 10. read more

Great experience. Due to a maintenance issue, I couldn't have the 2 bedroom suite that I booked but I was given two 1-bedroom suite and not only was I not charged for the 2nd room but I was given a discount for the inconvenience. Additionally, I wasn't charged the pet fee for my dog. I appreciated the advanced notice of the issue and the great lengths that were taken to make it right. The breakfast the next morning was good and this was the perfect stop on our drive to see family for the holidays. My only suggestion is that the $100 non refundable pet fee be advertised before arriving. That is quite a fee, and while I understand that not everyone is a responsible pet owner, it was a shock to see such a large fee. read more

Great rate and great front desk service. The morning breakfast was perfect for us on the run. The rooms are still a little dated (tube T.V.s, older furniture, etc.) but the hospitality makes up for it. read more

If you're in town for a long stay, this is an ideal place as you have a kitchen in your hotel suite/room, living room, separate bedroom, they offer a warm breakfast every morning and dinner three nights out of the week. If your room is not clean to your standards, tell the front desk, they will fix it! This place is good at ensuring your as comfortable as possible! Location is ideal to many restaurants, not far from the theater/museum district and the scenic drive. I will be back on my many future trips to El Paso. Glad to be back!!!!! My go-to hotel when in El Paso! read more

I gave 1 star to get it on the reviews. Would easily give none. Received a call from the Residence Inn on Gateway W El Paso this afternoon informing my wife and I that they were over booked and they have moved us to Fairfield Suites. We have a small dog and Fairfield is not Pet Friendly. Don't think you have a confirmed reservation there until you get checked in. This is particularly true if you travel with a pet. You will scramble to find a place for the evening. I do not recommend this hotel. It does not represent Marriott well. read more

The hotel was very nice very clean quiet and the service was very good. The hotel had a lot of amenities and the breakfast was very good. I think this hotel was a good choice. read more

I've been here for three days and I'll be here for another ten days or so. My stay here has been great so far. Comfortable beds and a pleasant front staff. I left my key in my room twice because I'm the Simple Jack of hotel room keys and they were cool with it. Even joked around a bit because I'm an idiot. The thing I like best is that they're about the price of a regular hotel room, but have a full kitchen with fridge, stove top (sometimes an oven), dishwasher, and sink, etc. Free wireless internet, free decent hot breakfast, and socials in the evenings with free dumpy Bud Light! read more

This hotel is fabulous. We've stayed here in the past & loved it. NORMA at the front desk is SO nice & SO accommodating. Also the night front desk girl Isabel was very kind & helpful. Check-in was a breeze and our 2br suite was very comfortable & clean. The entire place; bathrooms, bedrooms-linens & LR were spotless. The beds are VERY comfortable. Plenty of outlets on both sides of the bed, great AC, Very good wi-fi reception! a big + .. Also a short 5 min walk to the Mall & a 2 minute walk to Walgreens & Taco Cabana. read more

I had stayed at the Courtyard up the road a bit the last time I had to travel to El Paso for business. This time I decided to try the Residence Inn because I'd be here all week. CONS: I had to wait at the counter for 15 minutes before being checked in because the person was on the phone. The manager in the office did not come out to assist. The breakfast is OK. They do have some fruit options, but they weren't ripe. Other than that, it's the yoplait yogurt if you want a healthier option (and that stuff is loaded with chemicals and sweeteners). PROS: This Residence Inn is superior to the Courtyard El Paso Airport, in my opinion. The rooms are clean and well-appointed with all my technology needs. I have outlets anywhere I could need one for charging my laptop and phone. The rooms have been updated recently, I think, because it all looks new and they have the new lamp and TV styles Marriott is going with lately. The kitchen is fine, clean, and has what I need for a business trip. The shower pressure is adequate, and the water gets good and hot if you like that sort of thing. TV channels are sufficient for what I need. I'll tell you what I love about this particular room (212): it is not only near the elevator, but it's on the side of the property near the back - the way the terrain is here, I have utter privacy and can open my windows and leave the curtains open without worrying about anything or anyone peaking in! Staff is friendly. All in all, I am pleased with this hotel and will stay here in the future for business trips in the area. NOTE: I am giving this a 'pricey' rating, but it could be just the weekday rate for business travelers. I hear the weekend prices are much more reasonable. read more

Stayed one night on my way to San Antonio. Nice clean accommodations. Quiet and relaxing. Breakfast was delicious as always. Residence inn never fails to impress!!! read more

Nice. But $100 charge if you bring a pet. That is absurd. I could see something like $20/day upcharge but a flat fee of $100 is absurd.

Typically, any Residence Inn you stay at is basically the same. This place is the same. Not good but more importantly, not bad. Located right off the highway, it offers easy visibility to spot it, but really could easily miss it while driving. A typical service road gets you to it, but don't miss it cause it's a long way to the turn about. The hotel itself served its purpose. Friendly staff and quick check-in. I could stay here again. read more

I always try to find the best things to say about people but in this case there are no words which can positively describe this experience. It's late and we drove from Houston TX heading back home to the Central Coast, CA. Decided to snag a Hotwire hotel deal for the night which offers super great rates (using them since 2004) Upon arrival the front desk was unmanned. We waited 17 min for the receptionist to show up. When she walked down the hall no explanation or concern was given for her absence. I advised we booked a Hotwire deal and her attitude was as if I kicked her in the back. She was abrupt, didn't smile, and refused to offer a room with two beds verses a bed and sofa bed. After 40 min of trying to reason with her I finally called Hotwire and the representative there found her so unreasonable that he canceled my reservation out of frustration (he called her and they went back and forth for about 15min trying to convince her she has the power to make the change). Finally once the reservation was canceled we walked across the parking lot to holiday inn where we were welcomed with smiles and laughs (see my review) I DO NOT under ANY circumstance recommend this hotel!!!!!!! read more

Best internet of all hotels I've stayed at anywhere... Love the kitchenette that comes with fridge, microwave & dishwasher. Our bedroom suite came with a tv and another one in the living area. Even though it's smaller than the other 2 bedroom suites we stayed in last time it is perfect for my small family. My girls have been watching their shows on Netflix without any interruptions with wifi or any connections whatsoever. Right now I'm just relaxing on the sofa bed watching NFL network. Just had to book 1 night here since its a long weekend. Can't wait to come back again around the end of the month. We will be staying in the bigger suite with a fireplace! So excited This hotel is a must stay for travelers whether it's 1 night or a month. May be a little Pricier than most hotels around here but it's worth it.... Did I mention it has a basketball/tennis court outside?!? Only con I see here is there may be rowdy neighbors next door and also it's located near I-10 Freeway. It can be noisy during the weekdays. Come check it out, you won't be disappointed. read more

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I booked this hotel for a 60 day stay. Within 4 hours of checking in and getting unpacked, I was told I needed to change rooms due to a planned renovation. Then I was told I would have to change rooms again in 6 weeks. Then less than a week into my stay, the pool and workout facility closed for remodeling - neither reopened according to the projected dates. 60 days with no work out option other than me paying to join a local gym. Laundry facility also closed for a period, and water intermittently shut off. Despite all the issues, no discount, no awards points bonus, no guidance on where to work out or do laundry... Room was fine, but the normal amenities I count on from a Residence Inn were unavailable. If I did not need a kitchen, I would have left on day two. read more

Yay for pet friendly! and they only charge the same as a typical guestroom. You can't beat that!

Several issues for this Marriott. My stay was from 3/17/18 - 3/19/18 for business in El Paso, TX. The concerns are: * Front desk check-in not knowledgeable of the El Paso area. * When arriving to the hotel, my room wasn't ready at 3:30pm in the afternoon. They placed my in a "handicapped" room for my stay. * Microwave in my room nearly exploded on my first night at Residence Inn. I had to go to the front desk twice and demand the microwave be removed or move me to a clean room. The front desk clerk excuse was, "I don't have anyone here to remove the microwave." After complaining, it was finally replaced with a used microwave. * Room Cleaning was BAD (I.e., floor never vacuumed, light fixtures were covered in grease, bed sheets were not replaced). Found floor crumbs on the carpet under the bathroom sink. * Night before needing to leave, the front desk was requested to send a wake-up call. Thank God I had my cell phone as a back-up, because the wake-up call never happened. The front desk was questioned, and they could not find their list of calls. * Breakfast was watery each morning, fruit was dry, and the tables were greases. Again, insufficient cleaning and attention to details. Honestly not what you would expect from the Marriotts, and not what you would expect behind their name. Can't recommend staying at this location. read more

Bathroom broken. Phone by bed doesn't work. TV channels on different number than Residence Inn Guide shows. Bedspread not clean.

Stayed here last month, April 2016. Thank you to Ivan at the front desk! He was very polite and friendly! Will definitely stay here again! Keep up the good work!! read more