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    Residence Inn By Marriott Miami Beach Surfside

    2.9 (87 reviews)
    Open Open 24 hours

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    Recommended Reviews - Residence Inn By Marriott Miami Beach Surfside

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    Sitting area next to pool

    Had a great 5-night stay here. Ciara at the front desk was fantastic! Super nice and accommodating. Easy check-in process. King bed suite was good sized and clean. Right across the street from the beach. Breakfast during my stay was good. Restaurants are within walking distance. I would recommend Cafe Ragazzi for sure. Publix food store is also within a 2 block walk, so it's easy to stock up the room with anything you might want or need I would stay again. Be aware they charge a $30 per day resort fee. Be aware that if you order food at the hotel it will take 50 minutes to a 1-hour to get it, no matter what you order. Be aware that drinks at the hotel are very expensive. So if you know all that in advance then you should be all set to make your own decisions on where you eat and get your drinks.

    Linda R.

    If you are visiting Miami to spend time at the beach. I suggest you stay at the Marriot Residence Inn. The beach is just across the street and there is also a walking/bike path. We stayed in the king suite which has a microwave, full size fridge, mini dishwasher and a toaster. There is also a sofa. The bathroom was a nice size with a large shower. I liked that it was walkin, but I wish it had a door. The rooftop pool was perfect for spending a sunny day. There were plenty of tables and umbrellas as well as lounge chairs. They even had several cabanas. Unfortunately, when we tried to visit the snackbar by the pool, it was closed due to CoVid. If you decide to stay here, keep in mind that you will have to pay to park.

    Room 441
    Arkadiusz S.

    This hotel is a combination of good, bad and ugly. GOOD: The bellman are second to none. The 3 guys we interacted with are amazing. Please tip these guys. There are awesome and super helpful. Our room also falls in the good category. Room 441 was very clean (including the bathroom) and the bed was extremely comfortable. Hotel offers bikes so you can enjoy a ride up and down the boardwalk. They also offer towels and beach chairs at no charge to enjoy at the public beach which is only a short walk away. BAD: The front desk is not very accommodating. We had a very hard time communicating with the lady at the front desk who tried convincing us that benefits of silver elite members and better that the benefits of gold elite Bonvoy member. We did arrive early, asked for early check in and was put on the list. Hour later we decided to check in on the app. Long story short we got notified by the app that our room was ready but never got a call from the hotel to check in. Parking is expensive at $28/night UGLY: Unfortunately the pool and the common grounds fall into this category. Even though we seen three hotel managers walking around during the day no one is paying attention to the common space behind the front lobby. It looks abundant and very uninviting. The pool is filthy. The walls are cover with scum (see my photos) and the pool has not been clean so long that people wrote all kinds of stuff by scraping into the dirt with fingernails.

    My ocean view room
    Julie C.

    Check-in was not pleasant, the guy was cold and did not explain anything. I had to ask about breakfast. They charge you $40 for parking that they don't tell you about when you make a reservation or look on the app. They also charge you a daily fee for things that you don't know about. ... 2 beverages that I didn't use, tennis court, bicycle use, umbrellas. I'm here for one night, I don't get to use any of that since they ruined my check in.. It ended up taking over three hours.. and was a disaster. You have to park in a parking garage and you don't get to unload your luggage upfront. They don't care about allergies or health concerns. they let dogs run wherever. When I got to my room that was full of feathers, It took over 40 minutes to get somebody at the front desk to answer a phone. I had to sit in the hall and wait for almost an hour. Even after informing them of my severe allergies they sent me to another room that had feathers and they told me I could wait for them to come and change them. They're idiots! My rewards customer service told me that they were going to take care of me. The hotel gave me a handicapped room near dogs. That was punishment not taking care of me. There was something nasty on the do not disturb sign that I immediately had to go wash my hands!!! Why even move me if they were just going to send me to another room full of feathers that I had to wait on... that made no sense, except to punish me for having allergies and needing help because they did not do their job in the first place. I slept pretty well even though the hotel is very loud. Breakfast was a a disastrous joke. The eggs were scorched and I'm not sure what the white stuff was unless it was egg whites or grits but I don't know, I was not even going to attempt to try it... I was hungry enough to attempt the eggs but I spat them back out immediately. The fruit was not ripe and too hard to chew. The meat was gross and did not taste like meat. It was a complete disaster. The only thing edible was the yogurt that was pre-packaged. I cannot see myself ever staying there again, especially since it took over a month of contacting them when they were supposed to reach out to me within the next two business days and never did. They don't see people they only see numbers. They do not care at all... I have better ways to spend my time then this torturous place.

    Right across from the beach in quiet Surfside!

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    Ask the Community - Residence Inn By Marriott Miami Beach Surfside

    Review Highlights - Residence Inn By Marriott Miami Beach Surfside

    The beach was right across the street as well and the complimentary beach chairs, umbrella and towels are a great perk.

    Mentioned in 2 reviews

    Read more highlights

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    It's luxury and has all the expected attendants and amenities. There are abundance of Zionists…read morestrutting around so maybe it's owned by them? I'm not impressed as I used to be by luxury and extreme service for your every need. But I had a lovely time with my friends and the price tag is a pain but oh well.

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    Hi everyone, I…read moremyself in Hospitality so for that reason, I wanted to share my experience during my recent travels. At the Ritz-Carlton hotel bar, I ordered a coffee and asked if they had any croissants . Tania!! The staff member informed me that croissants weren't on the menu. However, she offered to check the breakfast area across the hotel to see if any were left over after breakfast hours. I told her that either plain or chocolate croissants would be fine. She left to check and returned with a plain croissant. To my surprise, she also brought some butter and additional chocolate so I could make my own chocolate croissant. It's the little things that matter!

    Came here for our first trip with our 7-month-old and this did not feel like a 5-star experience,…read moreespecially at $1,400+ per night. We did get upgraded from an ocean view room to a coastline view suite and appreciated being able to choose between the two at check-in. Even with the upgrade, the stay didn't live up to expectations. The biggest issue is that the property feels dated and poorly maintained. In our room alone there was peeling laminate in the bathroom, likely from the tub faucet spraying toward the window, a shower that never got hot enough, and on our last day the closet door handle literally fell off. Not what you expect at this price point. Service was inconsistent. We walked into our room at one point and found housekeeping sitting on the couch. Valet was also frustrating since the parking attendant couldn't clearly direct us to visitor parking, so we ended up paying for valet every day. The hair dryer was low quality with only one heat setting. I use a salon-quality dryer at home, but even compared to some 4-star hotels this felt like a downgrade. Small detail, but it adds up. Food was mediocre and overpriced. A $22 piña colada mocktail was basically a slushy. Nothing we had stood out in a good way. The pool area is smaller than expected and not particularly nice for a resort like this. We were expecting more, whether that meant a larger pool, a second pool, or something more elevated. The beach was the highlight. Chairs and umbrellas were included in the resort fee and the staff there were genuinely warm and attentive. There was also noticeable construction noise and sound from the nearby bridge, which took away from the overall experience. The blackout curtains didn't fully close, which made it harder to get good sleep with a baby, and the balcony furniture felt minimal. Overall, this felt like fake luxury. The branding is there, but the experience doesn't match. Not worth the price and we would not stay here again.

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    The carpets in the room were stained and the room was musty…read more Breakfast buffet was minimal at best. Vinegary, sulfur smelling eggs. Many children just grabbing things- no manners and parents didn't seem to care.

    Absolutely avoid Altair Hotel…read more This has been the most frustrating customer service experiences I've ever had with a hotel. Their reservations are outsourced to an overseas call center staffed by representatives who appear completely untrained and powerless to help. I made a reservation that clearly allows cancellation under the hotel's own policy, yet they refuse to cancel it. Instead, I've been trapped in an endless loop of phone calls with people who cannot solve the problem. So far I've spent more than FIVE HOURS on the phone speaking with Gabrielle, Cel, and multiple other representatives. Every call involves repeating the same story, being placed on hold, transferred again, and ultimately getting nowhere. No one takes ownership of the issue, and no one seems capable of resolving it. For a hotel that markets itself as upscale, the customer service is shockingly incompetent. Hiding behind a poorly trained call center and refusing to honor your own cancellation policy is unacceptable. This experience has been a complete waste of time and incredibly aggravating. Do yourself a favor: do not book here and do not stay here. If something goes wrong with your reservation, expect hours of frustration and absolutely no resolution.

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    Amazing location great staff!…read more We stay here every time we come to Miami Beach! Love the option to go to the beach or just hang out at the kid free rooftop pool :). Also the rooftop across Collins at the other tower is wonderful.

    Based on one visit. For a hotel of this price, I expected more…read more Pluses (+) *Beach access on the Atlantic *Multiple pools and rooftop bar with view of Miami *Rooms:Private balconies, Larger in size, Comfortable pillows and bed and Double bathrooms with tiled showers, luxury feel. *Generally friendly staff Minuses (-) *Slow check in *Room not ready upon arrival (we were a few hours early but many in our group did not have rooms after the check in time). *Breakfast was not as smooth as expected, and a bit annoying to tell the room number for seemingly no reason as it has to be written on the receipt anyway. *Long elevator wait times *High prices for anything *Tip included and then blank for additional tip. I stayed as part of a corporate event and stayed four days and three nights. A large conference room and several smaller rooms were rented as part of the event. We ate breakfast there each day and ate dinner one night and lunch on two days as part of the event. The food was generally pretty good. The lunch and dinners were buffets, the breakfast was table order. Our breakfast was confusing with three people stopping by and we were asked our room number multiple times including when we arrived.....only to have to write it on the receipt. Complete with included tip and a blank for another tip if we chose. Elevators wait was long as there were only three. Pluses and minuses capture the stay pretty well. Look around for other hotels before booking and compare overall ratings vs cost.

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    "While the location was great, the staff's attitude was poor. The front desk staff seemed bothered…read moreby our questions and lacked basic customer service. Afternoon shift front desk female staff she was very rude. I checked-in January 27th I suppose to check-out Feb 3rd but I checked-out Jany 29th. The interaction was so unprofessional that I checked out. While the room was clean, the service was disappointing. I approached the supervisor, regarding specific issue, and they were dismissive and rude, failing to address the problem. This unprofessional attitude significantly impacted our experience, and I expected better service for the price.". This place is mad weird. The front desk staff has zero customer service skills, zero professionalism, and clearly no accountability. A hotel can look nice, but if the people running it behave like this, it's not worth it. I would never stay here again and would not recommend it to anyone who expects basic professionalism or respect as a guest.

    I paid for valet parking and upon arrival was told there were no parking spaces left at the hotel…read more How does that happen? Was told to park car at outside public parking for a fee. The front desk was quite rude. The room had a small toilet seat in a larger rim. Couldn't raise seat without getting my hand all over it. The bedsheet didn't fit and was rumpled. The breakfast is a joke. They literally ran out of spoons and almond and soy milk. Couldn't eat cereal. The pancakes were like cardboard. Use to be nice hotel. No longer.

    Residence Inn By Marriott Miami Beach Surfside - hotels - Updated July 2026

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