This hotel may have one of the best breakfasts of all of the Residence Inns at which I've stayed. I think the staff really makes a difference when preparing the food. The hotel was pretty good and near a lot of places I was visiting. There's a Sheetz right next door so you can walk over for drinks and snacks and Four Lokos till your hearts content. The staff was great and it was easy to get in and out with a light on Rt. 22. My only complaint was the pillows. C'mon hotels... give us some acceptable pillows. This hotel was undergoing some renovations in October 2025, so keep that in mind. That just means you may be in a renovated room! The renovations didn't impact my stay at all. Just please renovate those pillows! Those need some reinforcements. read more

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If you don't mind a run down hotel, you won't mind staying here. The price for the amount of space we got was nice and the beds were decently comfortable but that's about where the pleasantries end. Our room was gross. Peeling wall paper, torn up carpet, dirt and grime in many corners. My daughter's socks were black after walking on the carpet without shoes the first night. There was a weird hole over one of our showers too. We had 5 people and enough towels for 4. At breakfast the morning after we checked in my husband asked for additional towels at the front desk. They stated they didn't have access to any and we weren't due for a room refresh until two days after we checked in but housekeeping would get to us when they could since they didn't start until 9. Not very helpful but housekeeping was luckily quick and we were able to get clean and out of the hotel with only a minor delay. Breakfast was mostly tasteless. Highlights for my family were the chocolate milk, waffle station and cereal/yogurt selection. I would skip the eggs, breakfast meats etc. they were bland and the texture was off. It was evident the hotel is cutting corners to save money and that is sad. I expect more out of a Marriott property. We almost exclusively book Marriott properties when traveling. This one was quite the disappointment. read more

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My family and I had a terrible experience at the Residence Inn at Pittsburgh Monroeville/Wilkins Township. This is the most poorly managed hotel I've ever stayed at. A quick summary for those who don't want to read the whole story: - Upon check-in we learned that hotel significantly changed our reservation without notifying us. - After our stay, we saw on our credit card history that the hotel incorrectly charged us for an extra room. - Calls to the general manager and assistant manager were never returned to try and correct the charge. - We had to open a case with the main Residence Inn office and it took over two weeks and many emails for the charge to be corrected. - We have still never received a phone call or email from the general manager to apologize or explain what happened. - There were other issues with the hotel as well -- this together suggests that this establishment is poorly run. My wife and I reserved a 2-bedroom suite for Saturday August 9, 2025 (we reserved about two weeks prior). When we arrived shortly before check-in time, the front desk person said our reservation had changed to two non-adjacent smaller rooms: a 1-bedroom suite and a studio. This change was made by the hotel, not by us and they did not tell us about the change before we arrived. We have young children and two separate rooms wasn't going to work. The front desk person deflected the blame as not her fault (some other staff member had made the change). My wife and I opted to have our family stay in the 1-bedroom suite for $284 and cancel the studio. When we checked out, the front desk person said we would receive a receipt via email, and she confirmed the charge of $284. We never received the email receipt. Later, we discovered that our credit card had two charges: one for the 1 bedroom suite for $284, and another likely for the studio at $249.50. On August 11, I left a voicemail with the general manager. The next day, we didn't hear back, so my wife left a message with the assistant manager. On August 13, we still hadn't heard from the hotel, so I called the corporate number and opened up a customer care case with the main office and explained what happened. My wife and I then had to explain the story once again via email to the customer care agent. It took several emails but the charge eventually was credited back to us. As of today, Sept 1, we have not received an email or phone call from the general manager to explain what happened, and we still have not received a receipt for the room that we stayed in. I am going to try calling them again about the receipt, but I'm tired of dealing with them. There were many other problems at the hotel as well, including my room's refrigerator that looked rusty and beat up, torn privacy window shades, and messes & items left in the lobby due to ongoing construction. I saw the police arrive at one point -- I believe (not sure) that I heard them saying they were investigating someone getting hurt in the hotel lobby. The lack of communication throughout this ordeal, incorrect charges, missing receipt, and issues in the room and lobby all point to poor management. If you're looking for a hotel to stay in, I highly suggest looking elsewhere. read more

Residence Inn by Marriott - Pittsburgh - Gross rusty looking fridge - Hotels Near Me - Pittsburgh, Pennsylvania

Because my body is dealing with the effects of cancer treatments, it wasn't up to dealing with the high heat we'd been experiencing, so I decided to check in to a hotel for some A/C. I like the Courtyard in Monroeville, but it doesn't have a pool, so I opted for this hotel. BIG mistake! It started at check in. Stood at the counter for ten minutes waiting for someone to come check me in. I even yelled, "Is there anyone here?" and still no one came out. Finally, a man came out to check me in, then said, "I have to see if the room is ready" and left. I never saw him again. A lady came out and I had to start the whole check-in process all over again. Apparently, he'd told her to come out and help me but didn't say why. She was really nice, though. The man, not so much. I get into my room only to find it's not an accessible room. I was told that I wasn't in an accessible room because I didn't request one. I had. I'd requested it on the Marriott site when I made the reservation and also had sent a message to ensure an accessible room, to which I'd received a reply stating they'd received my request and would accommodate it. I had to change rooms. My new room was accessible, but didn't have the roll-in shower I was told it had. Apparently, their idea of a roll-in shower is a fold-down seat in the bathtub. You still have to be able to step over the tub to get to it. And the room was pretty beat up. The bathtub had rails, which I'd need without having a roll-in shower, but there's no nonslip surface on the tub to keep it from being slippery while showering. It proved quite challenging. I didn't take a shower the next night because I was too afraid of slipping on the tub. There's also no ice bucket. I was told I didn't need one because there were ice makers in the freezers. I told them there wasn't one in mine, but they insisted there was. At least they gave me a bag of ice, though. The light on the stove hood can't be turned off. There's a switch for it to turn it off, but it didn't work. So it was on all night every night, which was irritating while trying to sleep. The breakfast was a disaster, too. Both mornings, so I'm assuming that's the norm and not an exception. On the first day, I went down about 45 minutes before closing time. It closes at 9:30, which is a bit early, but still. I was down there at 8:45 and they were out of waffle batter mix and the lady said she wasn't replenishing it. There also weren't any pastries. I didn't need toast. I could make that in my room since it comes equipped with a toaster. And I didn't want to eat cereal (which I could have brought from home and eaten in my room, too), so I left without eating. The second day wasn't much better. I went downstairs earlier to make sure there'd still be food. The bananas were green, no yellow to be seen for miles. The pancake maker was out of order. And, again, the pastry bin was almost empty and there was no waffle batter. As for the swimming pool (the reason I booked this hotel instead of the Courtyard), it was closed for maintenance on the first day. Something about the water being too hot. The next evening it was open, but I still couldn't swim because there was a swim class (not by the hotel, but by an outside agency) giving swim lessons to the non-guests who came to the pool for the lessons. They told me at the front desk that I could still go swimming, but the pool is small and the kids in the swim classes were taking up the entire pool area. Not to mention all their parents had taken up all the seats surrounding the pool. Then I couldn't go swimming after the classes because the classes end at 8:00, which is when the hotel shuts the pool down (which is rather early for a hotel pool closure). I paid for two nights of a hotel with a swimming pool and couldn't go swimming either evening. I also have a charge on my bank account from the hotel, even though I hadn't bought anything. It went on my bank the day of discharge. I was told it would come off when I checked out of the hotel. All I have to say is - ??????? The only plus with the room is that the bed was comfortable. But I definitely will not be staying here again. I'm so upset that I wasted valuable Marriott Bonvoy points on this dump. It charges way more points than it's worth! Had I known then what I know now, I wouldn't have stayed here. It did me no good to choose it for the pool since I couldn't use the pool. I couldn't even get my receipt when I checked out because their system was down. Seemed appropriate since most everything else there wasn't working or was only barely working. read more

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I travel a LOT! This hotel yet convenient for me was awful! The TV's are from when my grandparents made me get up and switch the TV channel. Ok, that's an over kill. Yet they only had local channels and nothing up to date. Furniturein the hall ways, loud as all get out while your sleeping. Requested a late check out by 30 min and the room service lady knocked on my door 7 times! Starting at 8:00 and I asked for 11:30 because of a zoom meeting. Last time she knocked I said 10 min and I'll be out. She was WAITING outside my room! NEVER AGAIN!!! Stay somewhere else! read more

Across the street from PNC stadium. Makes attending a Pirate game truly convenient. Hotel is old. Room furniture is musty. Breakfast is adequate. Nothing special. The only reason to select this hotel is the proximity to the ballpark. read more

I chose this hotel because it's pet friendly and I brought my dog this time. It was very clean, like most of the Marriott brands and the food was decent. I liked the location, close to the businesses and family I was visiting and staff was friendly. read more

DO NOT STAY HERE. Terrible experience. No AC in our room during 100 degree temps outside. Management not accommodating at all. Brought us portable ac units to our room which then flooded our room. No attempt to rectify the situation. Would give ZERO STARS IF POSSIBLE. read more

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Room was large, bed comfortable, breakfast good. Check in easy, staff very friendly and helpful. Breakfast attendants are on point!

Regardless of the circumstances with covid-19. This hotel and its guest services are horrible. Rooms were completely un clean, sticky furniture layers of dust everywhere. I had the room cleaned twice, even spoke to the manager regarding a popsicle stick on the floor by the window. Guest what, the room was clean and the stick still remained. No trash cans to be found however, plenty of receptacles for dog waste. No one was ever at the front desk throughout the day. Just sad, not even close to Marriott standards read more

Residence Inn by Marriott - Pittsburgh - Popsicle stick - Hotels Near Me - Pittsburgh, Pennsylvania

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Great place to stay in Pittsburgh area right outside the city. Extremely clean and large rooms. Would be a great place to stay if you were traveling for a work trip. Room included a full size fridge, oven, microwave and a large bathroom. Basketball court and gym on location. Planning another trip back to the burgh soon and will be staying here again read more

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Looked at the bulk of reviews before booking and this place looks pretty good ratings wise. Big mistake. From now on I will narrow it to the reviews from the prior year or so, a much better snapshot of this hotel. Marriot is usually a sure bet in that at least it will be clean and kept up. This hotel is not. The carpeting in the room (and all over the hotel) is stained. The bedding was stained and gross. Many things were not maintained and in various states of disrepair. The safe didn't work. I could go on. The icing on the cake was the bathroom ceiling dripping on my head. Not sure if it was a burst pipe or sewage dripping from above or what exactly. (see photo) I was told there was no maintenance person on site. We were concerned the ceiling might get worse or collapse so I asked to be given another room. In sum this hotel is wayyy off Marriott's usual standards (especially for almost 300 a night, absolutely ridiculous!) so if you're expecting that don't stay here. They took 100 dollars off our bill but I don't think that's good enough. I rarely get a chance to get a break from life and the last thing you want to deal with is this kind of crap. I'm really disappointed in Marriot and I'll definitely think of other hotels first in the future. read more

Residence Inn by Marriott - Pittsburgh - Hotels Near Me - Pittsburgh, Pennsylvania

This seemed like a fairly new Residence Inn, everything in the room looked like it was less than a year old. The rate was pretty good and it wasn't too far out of Pittsburgh and there are several places to eat/shop/etc close by. Sams Club was less than a 1/2 mile away and had cheap gas (if you're a member). The morning breakfast was pretty good, lots of variety and they kept it well stocked. The only things really to complain about was the parking, i got back late one night and got the last spot at my end of the building. The car following me drove around a couple times looking for a spot and probably ended up going to the other end of the building to park. The other thing, which isn't their fault, is that the PennDOT were working on the Squirrel Hill tunnels on I376, l left Pittsburgh late one night and spent probably an hour stuck in traffic for a couple miles before the tunnel. They did that with another tunnel in the area another night but for that one they completely closed eastbound, you had to take a detour. read more

My first stay here. Checkin was a breeze. However, things go really ugly when it was time to go to bed, around 10:30 pm. My daughter pulled out the sleep sofa only to discover that the bed linen from the prior guest was still on the bed! Absolutely disgusting! When I called the front desk I was told to "just strip the bed and leave the dirty linen outside the door." What????? Touch somebody else's dirty linen during this Covid-19 pandemic???? And I won't mention all the hair that we found in the shower! This really has caused me to question the rest of the cleaning practices occurring at this hotel. Thank goodness for Lysol spray, which we had used very abundantly! Please, this is just not right for the cost that I paid! read more

Residence Inn by Marriott - Pittsburgh - Bed lined on sleep sofa left by previous guest. - Hotels Near Me - Pittsburgh, Pennsylvania

Very nice and clean! Staff is so friendly and helpful. The breakfast is quite nice and kept stocked well. Full size kitchenette with dishwasher if you'll be doing a lot of cooking in. read more

Booked a Studio King, Sofa Bed Suite for a 3 day stay in Pittsburgh. The Residence Inn exceeded my expectations! The hotel was excellent! Staff were very helpful, the hotel was clean, quiet, bed was comfortable, the decor is new and not outdated, breakfast was delicious, plentiful and with a good variety, connecting to the wifi was a little tricky; but not too bad, the indoor pool was a great addition for my children. They absolutely loved the indoor pool and the water was very warm which was fabulous considering that it's Winter time! The location is excellent! Near the highway, which makes it very convenient and close to Monroeville Mall. There is nothing else that you would want or need in a hotel! I look forward to staying here in the future! read more

OooThis has been my least favorite stay at any hotel. )Although the rooms are nice) As an Executive Chef for an international consulting company I travel the world with a team training hospitality and and culinary teams wich include many many restaurants and a few hotels. I basically live in hotels 1/3 of the year I'm from Pittsburgh but I now live in Los Angeles California and I come to Pittsburgh about 3 to 5 times a year to visit my grandkids This weekend I came and my whole stay has been disappointing I brought my grandkids here on Saturday to swim. They where in the pool for 10 minutes when the staff told everyone to get out because they where closing the pool (there was a birthday party going on and they sprayed silly string) this was the 1 night I had the kids late so because no school the next day. In the morning I asked at the front desk if my room could get cleaned early ( they didn't clean it the day before) the girl st the desk says "yes around what time" I said by 1 pm would be fine. I return to my room with my Grandkids at 3:15 and my room is not clean. I spoke with a manager Monday morning before 1 hour before check out. He seemed less than interested in what I had to say and offered nothing to accommodate the us. There were other issues also but I have to check out and catch my pane. I usually leave the room attendance $5 for every night I stay if everything is good. I won't be leaving any tip this trip. I will not stay here again. read more

The rooms, amenities, and location are excellent. The cooking and cleaning staff in particular are exceptional. I've stayed here a few times and it always feels like I'm being welcomed back home! Every day there is a nice breakfast. A variety of choices are offered, including gluten free, and very clean counters and tables await any time you go there. Monday through Wednesday they offer a light dinner. This is a great feature, especially on those cold nights! I only have a few complaints. There is no awning for loading and unloading, so you will get rained or snowed on when moving in and out. The loading and unloading area is also difficult for older people with mobility challenges. Also, the sheets are terrible. They are stiff and rough, and very uncomfortable. If you have any skin conditions, they could be downright painful to sleep on and you might want to consider bringing your own sheets or a sleeping bag! read more

Fantastic location! This hotel is convenient to restaurants and shopping. Also a straight shot to downtown Pittsburgh. The staff is very nice and the rooms are very clean and quiet. The hallways are REALLY wide, which somehow really made the hotel seem more livable. My family recommended this hotel to me and I was beyond pleased with my four-day stay. I will stay there again in July. read more

This place is not what it was two years ago. The new owners are not fixing broken doors, locks, toilets not working well, the list could go on. Also ,on our last stay two days ago, we had to see two rooms before we could find a clean one, even then it was dusty , and crumbs were on the desk. They still charge full price high rates , but now the owners are letting this place go to hell. We will not be back. read more

Very good experience! The room was clean, and the staff was very pleasant. Dariene at the front desk couldn't have been more pleasant and professional. And the hotel is conveniently located within walking distance of a few good resteraunts, including Starbucks. I WILL be staying here again on a return trip to the area! read more

One of the best hotels I've stayed in. The staff were very friendly and accommodating. The front desk clerk, Bill, was always good for conversation. The breakfasts were spot on and the overall cleanliness of the building was great. Furthermore, its quiet at night so we could leave the windows open and hear the night sounds. The location was excellent with the mall nearby and easy access to downtown. I would recommend the Rivertowne Pour House, only a couple miles away, for dinner and a drink. read more

Excellent hotel, far superior. The staff are all extremely helpful and friendly, and the front desk and management went above and beyond to make our stay perfect. The breakfast and dinners were all good with plenty of food. We have stayed here several times and will continue to do so when we frequent the area. read more

I will be writing a personal email to the General Manager Todd Reish. I am from Ohio and had to travel to this particular location for Thanksgiving. The hotel had all the ammenities I needed to finish up my Thanksgiving dinner for my Fiance' and relatives. Minus the stove, everything you can think of was available. Room was clean, no noise, nice indoor pool and exercise facility, breakfast was fantastic, cozy lobby and staff and housekeeping were amazing. VERY PLEASED. I will be coming back and forth to this location as I relocate over the next year. DEFINITELY WORTH PRICE AND RECOMMEND HIGHLY. read more

I am pretty sure this hotel sits on the lot where the famed Holiday House stood ( featured in the original movie Slap Shot with Paul Newman ) it is a shame that it is gone because it was a vacation just staying there, even had a night club inside could seat 1500 people. This hotel is quite nice but it doesn't offer all the Holiday House did. Just because it's new does not mean it's better. read more

Perfect hotel. The room was large and clean, the bed was super comfortable, the staff were very friendly, and breakfast was great! There was a pool, indoor and outdoor lounge, large sitting area, basketball courts, gym, and the services they offered were amazing. They'd even do your grocery shopping for you. We saved money by staying at this location rather than the Residence Inn Downtown, and were very happy with our choice. I'd definitely stay here again if we revisit Pittsburgh. read more

Yet another great stay at Residence Inn. Newest decor available. Quiet. Safe. Clean. Great staff. The gentleman who checked us in on the evening of September 29th, 2013 was everything you'd want in a hotelier: friendly, helpful, and welcoming, but not pushy. I only wish Yelp allowed 6 stars. read more

In the midst of a 19 day trip an have stayed at several resorts along the way already. This is by far the best experience thus far. Nice pool, incredibly nice an accommodating staff, and great perks. I've heard of complimentary breakfasts but they also had a dinner social. read more

So, there are two parts of my review. I don't have any problem with the hotel. I think the room is nice and the staff is friendly. So they get full marks for that. What ticked me was a $100 pet fee. We are traveling with a small dog and our previous experience with Residence Inn is that they either keep a small deposit or would charge us $25 per night for our pet. This hotel flat out told us that it will be $100 for our pet. I think this is outrageous. $100 pet fee and $125 for the room for 4 adults. Not coming with my pet here again. read more

Clean but service is poor. Watch for the parking fee they don't tell you about. Don't attempt to ask for anything from the front desk, I have been there several times and really only see someone at the desk during check in. The rooms are nice and the pool and exercise room is fine. The one employee I do see on most visits is an African American gentleman, either in housekeeping or maintenance and he was very nice, he should transfer to the desk so you see someone with a smile for a change. I will go to the courtyard or spring hill next time. read more

A rare Marriott property that doesn't disappoint me in multiple ways. The services was okay, if a little stiff. The beds are made with fitted sheets. The rooms are immaculate. The shower heads are tall enough for my 6 feet 4 inches to get under. The free breakfast isn't gross. But I can't give it 5 stars, because the WiFi, which is free, is really annoying to use on iPhones and iPads. These devices drop their WiFi connections every time they turn off, which isn't normally a problem and saves power. But in this hotel, you must re-select the WiFi and re-agree to T&Cs every time you push the button to use them. read more

We celebrated a family reunion at this hotel and I couldn't be more impressed with the customer service and how convenient this hotel was. We had family come from all over the map and as soon as we arrived we were all treated superbly. There is a large pool and hot tub, basketball and volleyball court, an outside fire, a cabana, a private occasion hall, and a grill. We had over 40 family members at one point grilling, listening to music outdoors by the fire and cabana and kids swimming and playing basketball all day. The complimentary breakfast was a great way to start the day with a little something for everyone. The rooms were very spacious. Our room slept 6 and we all slept very well. A special mention to the manager, Ryan and an African American gentleman(whose name unfortunately is escaping me), who went above and beyond to make sure our stay went above and beyond our expectations. Needless to say we already booked our stay there for next year. read more

Wonderful hotel! Brought us extra towels when requested. Room was clean. Staff was very friendly and helpful. Great hotel for Pirates games! Breakfast was busy, but the staff made sure that everything was refilled immediately. Would recommend staying here! read more

Definitely has the Wow factor. The hotel was constructed in April 2011, and it still has that new feeling. The decor is tasteful throughout and overall has a fresh, clean smell. Spacious hallways and the most impressive lobby I've seen with a small business center nook and three "cubicle" sitting room spaces with flat screen TVs and a place for the hot breakfast buffet. Fire pit outside with gas BBQ grill. Gym is small but fitted with good machines and free weights. Our 1 king bed room has pullout sofa bed, full fridge, 2 burner stove, microwave, toaster, dishwasher, and coffee maker. Spare blanket and pillow for pullout bed did not smell fresh like others; that should be addressed. All the kitchen appliances are stainless steel. Nice touch with the Paul Mitchell bath goodies. 46" (?) flatscreen with about 50 HD channels. Wifi works very well in my room with many wireless routers to choose from (almost one for every other room). Safe in the closet and office swivel chair is very good. $135 out the door for one night. Highly, enthusiastically recommend! read more

I travel 100% of the time with my job, and this is by far one of the best hotels I've stayed at. Extremely clean, good meals, and the staff and management always do all they can to make my stay as comfortable and enjoyable as possible. If you're headed to this area, it's a no brainer to choose this hotel. read more