Friendly, clean, and comfortable. They clearly strive to make guests happy. I was there for a biz conf for several days. The food (esp the taco bar and desserts) was delicious and varied. A small but noteworthy detail I appreciated? The "hot water" dispensers were actually that-- no tinge of stale coffee in any of them! Better signage for stairwells in case of either a need for emergency exit or a desire to "get more steps in" would be useful. Jordan & Deb deserve special kudos for excellent customer service. read more

Our stay at the Kimpton was completely overshadowed by an unacceptable experience that began the moment we arrived. When we pulled up to the hotel, we parked in an area that the front desk later confirmed was not valet parking and that we were fully permitted to use. Despite this, a man wearing a plain black shirt with no name tag, hotel logo, or other identification immediately approached us and aggressively demanded, "You need to give me your keys now." He never introduced himself, never identified himself as a hotel employee or valet attendant, and never welcomed us to the hotel. Instead, he immediately became confrontational. When I explained that I was not comfortable handing my vehicle keys to an unidentified stranger, he escalated the situation by repeatedly yelling, "Bro, bro, you're not going to disrespect me." We attempted to walk away and continue with check-in, but the harassment did not stop. After checking in, we returned outside to unload our luggage, and he immediately confronted us again. This time, he threatened that if I did not hand over my keys, "there would be consequences." No guest should ever be threatened simply for asking reasonable questions or wanting to verify the identity of someone requesting possession of their vehicle. The front desk staff later confirmed that we had parked in the correct location and acknowledged that this employee's behavior was inappropriate. While I appreciated their honesty, that did not change what had already occurred or the fact that the individual continued to work the front entrance. Unfortunately, the situation only worsened throughout the remainder of our stay. Every time we entered or exited the hotel, this valet employee continued making comments about my group to his coworkers. He would smirk, laugh, and make remarks within earshot of us, often in front of the front desk staff. Rather than feeling welcomed as paying guests, we felt uncomfortable and uneasy every time we walked through the lobby. The hostility that began upon our arrival never truly ended. As an IHG One Rewards Diamond Elite member who spends more than 200 nights each year almost exclusively at IHG properties, I have always chosen IHG because of the professionalism, hospitality, and consistency I have experienced across its brands. Unfortunately, this stay was unlike anything I have ever encountered. In all my years of traveling, I have never felt so disrespected, singled out, isolated, or unwelcome at a hotel. IHG promotes its hotels as places where every guest should feel safe, respected, and valued. That was not my experience at this property. From the moment we arrived until the day we left, I felt that our concerns were dismissed, and the behavior of this employee created an environment where we no longer felt comfortable. This was, without question, the worst hotel experience I have ever had. It has caused me to seriously reconsider my loyalty to IHG after spending hundreds of nights each year with the brand. I hope hotel management and IHG Corporate conduct a thorough investigation into this incident, address the conduct of the employee involved, and ensure that no future guest has to experience the same treatment we did. read more

Quirky whimsical hotel. The hotel check in was really smooth, the staff person (I wish I got her name) was excellent! She went above and beyond to make sure our check in was complete, especially as we booked weirdly. They do free coffee in the am and also wine and beer in the evening. The rooms are a nice size and the bathroom amenities are good. I would stay here again. read more

Hotel Monaco is one of my favorite hotels ever. We recently had a little staycation and had an awesome experience. The rooms are spacious and clean, the decor is eclectic and beautiful, and the staff is always friendly. I love the signature scent throughout the hotel too. They have a great "forgot it, we got it" program that you can ask for pretty much anything from phone chargers to hair straighteners. Definitely would recommend this hotel! read more

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Another wonderful stay in my go-to downtown hotel. The room was ready when we arrived at 6 o'clock. We didn't have extra time to enjoy all the amenities of the hotel. The room was clean and equally important quiet! The bed was oh so comfortable. read more

They made the night we got engaged so special! A handwritten congratulations note, a free bottle of prosecco and a room upgrade were all absolutely wonderful read more

The staff here is our of this world! They are so helpful and this hotel has so much to offer. The style is great, they are dog friendly and have a free happy hour! It is my first time staying here and the location is great and the staff has been wonderful- seriously from the valet, bellboy & front desk. read more

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My stay is ALWAYS 10/10 at hotel Monaco. It is my favorite hotel in the city and I always have to make a stop at the commoner. The hotel is always beautiful and more than clean. Service is great and I always look forward to my next 'staycation' when I'm able! read more

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It didn't start well. We had called to see if ur room was ready at 11am in the morning as we were driving and had 3 hours to go. They said yes it would be cleaned and ready by 1pm, we then asked if they could make sure it was extra clean as we have pet allergies and a toddler so we needed it very clean, person on the phone said not a problem. We arrived at 2pm and were told the room was still being cleaned. When we reviewed what we were told over the phone, the front desk person (Super Rudely) said "no you asked for the room to be cleaned again, therefore you will have to wait and besides check-in isn't until 4pm". Well we asked for a clean room and apparently after the housekeeping manager inspected the room, she determined it was not cleaned properly the first time and the room was being cleaned a second time. So we waited in the lobby for an hour. We later spoke with a manager who apologized and offered us free water for the duration of our stay. Overall Impression after a less than stellar check in...Older Hotel, dated interior, understaffed both in the hotel and restaurant...but the room was clean. Would not stay here again. read more

Loved this hotel. Very unique. Only drawback was no coffee in the room and no small bottles of toiletries ( not a fan of big bottles to share). Coffee was served downstairs in the morning, for free, but it does require getting dressed. Happy hour with free wine and beer in the evening. Comfortable rooms. Great service. Good location. read more

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We had a lovely brunch at the Commoner but made a mistake of valet parking with the Monaco hotel next-door. It was $12 m, which was an OK deal but it wound up costing us being late for our show. We went to pick up our truck and the gentleman said that it was parked in the parking garage. I said no problem. He said "five blocks away." we waited well over 40 minutes for our truck. He made a couple of attempts to apologize, but did not really seem sincere just overwhelmed. I should've parked .1 miles away for the nine dollars. read more

Really cool decor in the rooms! Comfy bed! Great staff. In the heart of downtown surrounded by restaurants. Wonderful hotel restaurant and they have everything so if you forget something, just reach out. Also, really wonderful smelling bath and body products in the bathrooms. read more

My wife, two sons (17 yrs, 15 yrs,), miniature poodle, and I stayed here for one night during the return leg of a long road trip to the Midwest. This is a lovely high-end boutique hotel with delightful colors and a "birdcage" theme. Valet parking is about $42 per night and the complimentary happy hour (for a drink) and morning coffee are great. It's a dog-friendly hotel that does not charge an additional pet fee. Although it is a bit pricey, we found it was comparable to staying at nearby hotels which had a pet surcharge. But the Kimpton Hotel is unique and delightful. This is a very urban section of the city with limited green space for dogs. That said, I would recommend the Mellon Green (about a block away). it's open in the mornings, but they close the gates at night. Overall, this is a memorable place to stay in downtown Pittsburgh if you're here for one night! read more

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Pros -very comfy bed -good location -food at the restaurant was very good -staff is very friendly -the room was very clean -the social hour was very lovely as well, we got a nice glass of wine and a beer. Opportunities -no coffee machines in the room -no laundry bags in the room -no water bottles in the room -the shower head is small and tiny and not good, water pressure is not good as well -unsure of why the glass is a half a wall, hard to turn on the shower. -get new TVs, they are old and small and slow. Park across the street in the city of Pittsburgh authority garage. It was $16 for the entire weekend, after 4pm on Friday. Valet at the hotel was way too much. read more

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We continue to be impressed every time we stay at a Kimpton. We only stayed here for one night while we were on a long road trip, but we found this hotel to be delightful and relaxing... exactly what we wanted. Like all the other Kimptons, the hotel is decorated in fun, bright, bold colors. There were a lot of fun little touches, from the flower murals in the hallways to the bright aqua doors. Also, the fact that the Kimptons are all pet-friendly and do not charge you to bring your four-legged family members still amazes me every time. This hotel was super dog-friendly. Everyone we met was really excited to see our dogs and treated them like special guests. I was delighted when the bellman offered to have a loaner dog bed brought up for us and bowls for the dogs. My only complaint is that there is like nowhere for the dogs to go potty. My husband said there was a dog relief area but I never found it. There are a couple of offices with lawns a few blocks away but the grass is all fenced off. I saw one guy holding his pet's leash from the sidewalk while his dog went on the grass. I also want to give a shout out to the staff. They were super friendly to our dogs, and they were overly helpful. When we needed silverware because our Door Dash order didn't have any, they brought us real plates, full silverware sets, cloth napkins, etc. We would definitely return. read more

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Amazing hotel! It really gives that old school unique style to it. Will visit again soon. read more

Kimpton Hotel Monaco Pittsburgh - Gathering hall - Hotels Near Me - Pittsburgh, Pennsylvania

Great location. Very comfortable accommodations. I'd give it five stars but they don't offer room service nor was there a mini bar in the room. Also, the restaurant closes pretty early. They have morning coffee/tea service as well as a cocktail hour but we never took advantage of either because we were too busy exploring the city. The room is nicely appointed and a good size. The bathroom was amazing. The beds are comfortable and the staff is nice. The room was very quiet especially considering it is right in the heart of downtown. There is a church next door and we did hear the bells at 9 am but really nothing much else. I'd consider staying here again but will probably find a place with room service and a restaurant that stays open later. read more

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Kimpton Hotel Monaco Pittsburgh is definitely a one-of-a-kind hotel. It has the most stunningly beautiful and unique decor of any hotel I have ever stayed in. It just reeks of modern classiness. It is proof of what real interior designers can do. The service is top-notch professional and when you are in your room, you are in the lap of luxury. There are plenty of great amenities such as the rooftop Biergarten Bar with its outstanding city center views. Also, the Commoner restaurant which is anything but common with its vibrant design recalling Pittsburgh's industrial past and complements a kitchen that excels at adding modern flourishes to classic comforts. read more

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This place is a mess. They have stopped service in the restaurant and there are more than half of the tables empty. That wouldn't be a problem, but I paid for breakfast to be included. The restaurant manager is not pitching in to help her server. The cooks are not cooking. They declared a 30-40 minute hold. I have never heard of such a thing. And I travel the world. ZERO STARS. I WILL NEVER STAY HERE AGAIN! read more

Perfect downtown hotel for a weekend trip or staycation. We visited here for a birthday staycation downtown. The rooms are bright and quirky. The hotel staff is so friendly and I loved the cocktail hour from 5-6pm. The rooftop Biergarten is perfect for a summertime cocktail, with great views of downtown. read more

Kimpton Hotel Monaco Pittsburgh - Hotels Near Me - Pittsburgh, Pennsylvania

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We stayed here for a friends wedding and enjoyed a delightful weekend. The hotel felt eclectic but still luxury. High end, but not stuffy. I loved the splashes of color, the unique decor and old school vibes. It made for some incredible wedding pictures! From check in to check out, the staff at the desk was welcoming and helpful. The rooms were so much bigger than I expected and the beds were very comfortable. The only drawback was the bar. Service was hit or miss and we often felt like they were trying to hurry us out or weren't interested in us being there. Saturday night for example, We were a group of at least 10 ready to drink at 11:30 and were basically told it was last call, we had to make up our minds right now what we wanted to drink and all we got was that. It was a weird way to welcome our group and felt like they just wanted to close early. Most of us probably would have gotten two drinks, some three in that time if we didn't feel like they didn't want us there. We left and walked to a bar down the street. read more

Incredible across the board. We got the king room with the spa. It was very clean, spacious and the tub and shower were incredible. We were greeted with wine and there were robes in the closet. Could not have asked for more. The only thing I would have liked are updated TVs. The restaurant was incredible as well. read more

Great location, friendly staff and very clean rooms. Really enjoyed our stay, the hotel and the rooms were very much detailed-out and kept-up with. There is no parking lot, but there is a garage adjacent from the hotel. The Commoner (restaurant) is below the hotel and it's a great complement to the hotel. Two complains I have, very minor and possibly just specific to our room: the mattress was a bit worn, where certain parts of the bed has a bit more "give". Don't need to know what happened to it, but just an observation. The other one is the lack of a door on the glass shower. The water pressure was so strong, the water was splashing against me and spilling-out of the walk-in shower. Other than that, I'd love to stay in this hotel again. Great location and amazing hotel experience. read more

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Had another staycation here during Covid shutdown and it was amazing yet again! Staff is super and they are following all the protocols to keep everyone safe. There is no room cleaning service during your stay but you can request daily trash pickup and fresh towels if needed. If you need anything else you can text them and they bring right up - so accommodating and easy! Food is pretty limited - we mainly stayed in and their in house restaurant is the commoner. They have a fairly limited menu so if you're staying a few days it could get a little repetitive. Luckily we were able to partake in the brunch menu as well so it opened up our options a bit. This time we stayed in a room with a soaking tub and wow - I was hooked on a good soak. They provided bath salts and it was so relaxing-loved it! This hotel is pet friendly so we were able to bring our little monsters and I think they enjoyed it as well ;-) we plan on coming back - great accommodations and wonderful staff! read more

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This hotel was amazing! It was beautiful and clean. The service was excellent! I would easily go back there.

I stayed here two nights for a wedding I was in that was being held at hotel Monaco. The first night I stayed in one of the bridal suites with the bride to be and then the second night I stand in a king room. The suite was amazing and the hotel was perfect for a wedding! We had so much fun and it was beautiful. The staff at the wedding seemed overwhelmed and a little lost though. My king room was just fine. The reception desk staff were wonderful though! They let me and the other bridesmaids check in early and free since the wedding started during check in. They even took our numbers and called us as soon as the rooms were ready. Over all a great experience but for the price I was expecting a little more from the room. read more

It was ok. A bit overpriced and the rooftop did not open during my stay which was disappointing. The manager Tatiana was not as kind or welcoming as I expected from this caliber of hotel but the other staff were pleasant. The shower doesn't have a door and water gets all over the floor and I was not told I had to make a reservation for breakfast even though it was included in my stay. I most likely won't be back to the hotel but I will be back to the hotel restaurant, The Commoner, for their smash burger! It was the best burger I've ever had!!! read more

Great spot in the city. Parking is cheap across the street. Rooms are roomy. Ask to get an espresso machine to your room. Took a little work, but tasted great. Free coffee, tea AM on the second floor. read more

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My entire stay was perfect! I had a problem with payment at check in and Tatiana was so nice and went above and beyond to make sure everything worked out. She continued to make sure my stay was amazing. She is a definite asset to your organization! Every employee I encounter was kind and professional and I will definitely stay here every time I am in Pittsburgh! 10 stars!!! read more

Four stars- great downtown location (I recommend parking in the garage a block away on Sixth ave). The service is great. Free coffee and tea in the morning and free wine and beer from 5-6pm. We didn't take advantage but it was a nice touch. They allowed the alcohol to be taken to go and also offered a daily cocktail. The room was super clean and the decor was beautiful (though that depends on how you feel about bird decor). The one complaint I have is the lack of seating. Could have used another chair by the desk as we ate a lot of takeout during the trip. The shower was large and had good water pressure. Overall, decent value for the money and with the discount they had for this particular weekend it was a good deal, though I have stayed with at least one nicer hotel that cost less. I would recommend and I would return here! read more

Visited Pittsburgh for first time for Monday Night Football game vs Bears. The hotel has awesome ambience and decor throughout. My wife said I hit a homerun choosing this hotel. Vety convenient location to Heinz Field and Strip District shops. Commuter train station located a few blocks from hotel. Hotel located in downtown Pittsburgh inside free transportation district. Will definitely return next season for another Steelers victory. read more

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The Hotel Monaco a Kimpton property is a very nice and uniquely decorated Hotel. We Live in Pittsburgh but stayed there as a local get away for my wife's 65th birthday. The Hotel knew it was my wife's birthday so when we entered our room we discovered a very nice personally written birthday note and a bottle of wine a very nice touch ! Thank you Hotel Monaco ! The hotel offers between five and six o'clock a complementary beer and wine party on the first floor for hotel guests.There is lots of room to relax and to mingle with other guests. You have a choice of white or red wine or a Local microbrew- last night they had Penn Pilsner. We had a beer and then went to the hotel's popular beer garden which is on the hotels top floor with plans for another beer. The beer garden is an open terrace with music on the hotels roof . Unfortunately due to its popularity we could not get a table . If you want to visit make a reservation in advance . Accordingly we visited the hotel bar for a couple of drinks . The bar is beautifully decorated and has a nice atmosphere the bartenders were very friendly and talented mixologists. We then moved to a table for dinner at the hotel's restaurant. I found the dinner menu complete but limited . We had a choice of one pasta one steak a pork chop or salmon dish . My wife ordered the salmon which was outstanding. I ordered the pork chop . I should of read the menu more carefully because I didn't realize that it was prepared fried . The pork was good but very heavy . We valet parked our car . The charge was $38 and with a $5 tip dropping off and picking up the next day it totaled $48 which seemed expensive for Pittsburgh. IMO the Hotel should discount the fee for hotel guests slightly to perhaps $25 . I wanted to mention that all Kimpton Hotel's are pet friendly . They have separate floors for guests who bring their pets. It was fun to meet several dogs and their owners in the lobby and around the hotel . This is a unique hotel with a friendly staff a centralized location in the city and good food . I rate the hotel a solid 5 stars my only suggestion would be to expand the limited dinner menu and slightly reduce the parking fee. You will enjoy your visit ! read more

Kimpton Hotel Monaco Pittsburgh - My Wife Esther in 1977 - Hotels Near Me - Pittsburgh, Pennsylvania

Stayed here 5 years later -- and wow. The entire Monaco team was fantastic. The bars were both great (with wonderful bartenders and servers), and the Commonwealth was great. They definitely upped their game. read more

We love Kimpton hotels, simply because they are the best. The customer service, attention to detail, cleanliness, and location! I checked in at 7pm, missing wine hour, but was offered a glass to take to my room. The room was fun! Bright colors and interesting decor, yet functional. I was particularly impressed with the bluetooth speaker available. The speaker was very helpful in ensuring a good night's sleep. The room also had large windows (didn't over look anything) so not to feel so closed in. The bathroom was clean, the closet spacious. There was a chair with ottoman as another seating option if you didn't want to lay in bed to watch TV. Once settled, I ventured down to the restaurant on the main floor. Had a decent meal before hitting the shower and bed for my conference in the morning. The bathroom was a walk in shower. Good water pressure, and the absolute best shower products ready to be dispensed in the walk-in. No complaints and look forward to our next Kimpton experience. read more

Kimpton Hotel Monaco Pittsburgh - Hotels Near Me - Pittsburgh, Pennsylvania

The bartender Colin today served kindly and professional - he's a great and handsome person. Amazing place. I love its dark mode lighting that make your stay comfortable. Next time will try their food. Cheers! read more

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We had a fantastic time here during a friends wedding. We loved how accommodating and dog friendly this hotel really is. The decor , the service and the ambiance all encompassing a quintessential overnight stay in downtown Pittsburgh. Tip- if you pass on the valet, there is an overnight garage right around the corner. read more

Love this hotel. I was very satisfied with their customer service, the cleanliness, the views and the location. They offer free bike rentals... Fun! The bikes are even super cute and vinatge looking. I give this place 5 out of 5 stars for sure. I highly recommend you to stay here when visiting Pittsburg. Tip: complimentary wine from 5 to 6 pm read more

Kimpton Hotel Monaco Pittsburgh - Hotels Near Me - Pittsburgh, Pennsylvania

This place is cool, weird, fun, and cute! Oh, and birdy! They have a great location and their place is full of eye candy! Interesting patterns, art, bird cage art, wall paper, carpets... Just wow! It's kind of one of those things you have to check out for yourself :) very interesting concept. Staff is great, it has it's own personality, and the beds are comfy :) read more

Kimpton Hotel Monaco Pittsburgh - Hotels Near Me - Pittsburgh, Pennsylvania

Stayed 1 night and the front of house staff could not have been more helpful. Check in was a breeze and the guest services rep was super friendly. It was late and I wanted a hot drink so she arranged for a Kettle, Coffee Maker and a Microwave to be brought to my room. Thank you for great service. read more

I have been driving across the country and staying at hotels for over two weeks. This will be my 8th night spent in a hotel. Not a happy hotel guest. Find this place to be more about its image and not really focused on its guests. At this place the tap water is white .. and bottle water will be charged to your room. You also will not be given a coffee machine/ water / microwave in your room. The room I was given was a joined as well, no one told me that! Sure the lights are made from bird cages but I'd rather have a heater / ac unit in the room. The rooms are controlled by a touch screen thermostats. The heat / ac are connected to the building and not the individuals room. So there's no "white noise" ... just that comforting silence sound. The mattress makes noise too like crackle sound Brightly colored, patterned but mostly annoying and surface as a hotel. Even the walls are fake! I'm still stunned I had to pay for bottle water here. Wish I had stayed at the Hilton or Holiday Inn now. read more

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